Oziel de Oliveira of Masonry Plus used sand as a grout on our patio. Not surprisingly, four months…read morelater it is washing away. I contacted Oziel and he said the grout didn't harden because of the weather. Seriously? He has done nothing to repair his faulty work. Brand new patio and we have to pay someone else to redo the grout. Poor workmanship and even worse business practice.

Well, this is a convoluted story. We were looking for a mason to do a patio. We saw this company…read moreworking on a job, saw him again at another job. The work was great. and we hooked up with him. We do not have his name written down. All we know is that he had a truck that had "Masonry Plus Construction" on the side of the truck. He was a great guy and we liked him from the start. However, when they arrived to do the job, a different guy came, named Marcus. He told us that he bought the company from the first guy and he went back to Brazil. We didn't get a comfortable feeling with Marcus from the get go. Nothing specific really, looking back. Unfortunately, we never got a written estimate from the first dude. That was a mistake I won't ever make again. This guy came with his crew and put in our patio. The patio looked great but there was a couple things we did not like. The guys cut some brick on top of the patio which caused cuts in the bricks below them. Looks like hell. It is covered by our furniture but not great. Also, at the outside edge, it wasn't secured by concrete and the rain washed the sand away. The entire edge needed to be reinforced before we could finish the area. We had added a couple of other things to our original estimate so there was a small increase in price EXCEPT, we had asked to have a cobblestone border around an area that we wanted to use as a lobster/steamer eating and cooking area which is 20ft x 10ft on 2 sides only. This was already added into our estimate with the first guy. Marcus also told us he'd do it. Although, when the patio was finished, he never came back. This spring, we called Marcus. Told him we needed the border done and would like to put a block walkway in. Well, now a third guy shows up and says he's doing the estimates. Never saw him before. He gives us a price of $5000 to add the walk. We said no-way. However, they have never come back to finish the first job. I'm not sure how this business is run, but I'm not real happy with them. I think a 2 star review is adequate for this company. You are welcome to visit and check the patio out, just PM me or email me at: Dlsheeran2@aol.com. We are happy to help.

I purchased a retractable awning from Ocean Tailors about 6 years ago. At the time, I was very…read moreimpressed with their product, professionalism and quality of installation and service. The electric awning worked perfectly for us since then until just recently, when the extending and closing mechanism seemed to develop a mind of its own. I believe the true measure of a company's character is the after-sales response to a reported problem. Sandy was every bit as accommodating and attentive to my issue as if she was on the cusp of a major new sale. My calls were promptly and graciously returned, and as they did the trouble-shooting, I was kept informed of the status and next steps. An on-site service was required, and the team arrived as scheduled and could not have been more professional. The problem was resolved within 3 days of being reported to Ocean Tailors! There are many retractable awnings on the market; but if you want top quality in both product and service, Ocean Tailors can't be beat! I am one happy long-time customer!

From the owner: Awnings for your business, home, deck or patio. These include retractable or welded frame awnings,…read moremotorized or manual. Ask us about our annual seasonal services which can include, cleaning, repairs or replacement. If you'd like to enclosure you outdoor space we have roll down clear, mesh or glass porch enclosure products to compliment your awning, porch or patio. If you have an outdoor kitchen or fire pit or cushioned seating area, we'd be glad to make a custom high wind resistant canvas covers or Marine Grade cushions to protect your investments from the Cape Cod environment. Our on-site sewing workroom can make custom boat canvas and cushions or repair, restitch and clean what existing boat canvas. Please call or visit our website.