Quality Excellent Appeal Excellent…read more Service Excellent As a new coastal home-owner, we contacted Shade & Shutter Systems to learn more about what products were available to protect our home. Our call was returned immediately and Paul Craig, owner of the company, provided exceptional detail about the various products and their benefits / drawbacks. We scheduled a site visit; Paul showed up right on time with samples and guided us through the various applications. We selected the VueSafe product. Paul indicated a 2-week lead time... but as Hurricane Sandy approached Paul contacted us on Saturday morning to let us know they had accelerated production and an installer would be on-site that day. The installer, Ed, was prompt, courteous and diligent throughout the installation process. We couldn't be happier. The product is up and already we feel more secure. Many thanks to the entire Shade & Shutter System's team for exceptional customer service and rapid response during an emergency situation.

We are so happy to give a 5 star review to Shade and Shutter Systems Inc. Owning a coastal home…read morefacing north presents special challenges with Cape storms. We selected the electric controlled roll shutter product. From our initial contact with Steve through frequent contact with the project foreman and wonderful installers, the project couldn't have gone better. The local showroom displays all the products to view, and the custom installation looks great. The shutters also seem to be excellent quality. Before the order was sent to the factory, the installers came out to review it to make sure of any special challenges or material that would be required. After installation, which they worked around our schedules, they were careful to explain proper use and maintenance as well. It is obvious that this company takes great pride in their business, and realize that customer service and recommendations mean everything. We are very pleased, and look forward to the shutter protection during storm season.

Henrique and his team did a great job reframing and refinishing the sunroom on my newly purchased…read morehouse. The walls and floors had bad rotting and damage due to the previous owners' neglect. Henrique and his fixed the damage, made the room much more weatherproof, and made the inside far far nicer than it was before. Henrique also had great suggestions on how to improve, rather than just repair. My wife and I are extremely happy with how everything turned out.

Brutal experience with them back in 2022-2024. Would take weeks and, more than once, even months…read moreto get them to come back and do any work (see screenshots of my text interactions with them -- note the dates). They were supposed to build a new rubber roof. It started leaking on 3 separate occasions (which btw was never fully fixed -- we moved on to different contractors who did address the issues). And like I said, it would take months for them to actually come back and attempt to fix anything. Often they'd come by, look at the damage, then I wouldn't hear from them for multiple weeks. Meanwhile, more damage continues to accrue to the walls and ceilings. The internal fixes they applied for the water damage were just patch jobs. They just plastered and painted over. Meanwhile, the insulation behind the wall was soaked and accrued black mold that we had to address later. Also worth pointing out a major blunder at the beginning of the project (see attached videos and pics). They opened up the roof, and left it open for multiple days without doing any work. Well of course a major rainstorm came by (which was on the weather forecast well in advance). Alll that water poured into the house in the middle of the night setting off fire alarms. It was a nightmare to deal with on my end.

My husband and I had an issue with getting charged $495 for the labor of 2 technicians to put in a…read morenew motor and remote on our fairly new awning without our authorization while we were at work. We were told someone would be coming to re- program the remote at no cost. Got a call tonight from the owner Chris Noyes, and he made it right. Thank you Chris. Issue solved

The awning is beautiful. It's perfect. The workers were great. But in 5 years of ownership I've…read morehad to have the motor replaced once (covered by warranty) and I've needed service calls to reprogram the remote every single year. You do the math. At $249 a service call, I've paid well over $1000 more for this awning. Folks, it's NOT that special. I expect the awning to work after winter. And if it doesn't, I expect the service call to be comped, because that is not a good awning. I get nowhere with the company. So the next awning will not be with them.

Shawn is awesome. He does high quality work, is punctual and has very reasonable prices. He always…read moreis quick to respond to appointment requests in a very timely manner. We have used his service for 3 years and have never had any issues.

Shawn did an amazing job and cleaned up after himself. I'm very happy with his work. He was…read morethorough reliable and reasonable. I will gladly recommend and use this business again.

Could not have had a better experience!…read more My wife had some very specific ideas on how to enclose our old porch. We have had other companies give us estimates for the work, and nobody came close to the professionalism & thoroughness that our consultant (Brandon) showed. He was very honest up front, letting us know in advance the amount of work that would be required (and WHY) to give us what we want. The materials aren't cheap, and were by far the best that were presented to us. We got to see exactly what the room would look like with a visual rendering, and what would need to be done to our foundation to be able to withstand the room being installed. Yes, it was pricey, but after seeing what the alternatives in my area are/were, we decided to pull the trigger. Installation was completed well within the estimated lead time they gave us despite our town being notorious for the amount of time it takes to issue building permits. If you're in the NJ/NY area, reach out to the company and ask for Brandon! He will take good care of you!

They came out gave us random prices but never gave us a firm quote. I then looked in BBB and found…read more242 complaints filed against them. Going to pass.

Horrible communicators. They're never opened and they never return their phone calls. I would…read morehighly recommend finding another source for your glass and mirror needs.

Needed replacement glass for a thermal insert. They promised 2 weeks for the glass and it came…read moreright on time. They installed in a couple hours. As a plus, they told me where to buy and how to install latches for my thermal inserts, many of which are broken. This was altogether a very positive experience and I highly recommend Newport Glass.

Definitely not the easiest company to work with. We had the sales rep come out early fall to get a…read morequote. We were told our custom sliding door would be in within 6 weeks. Between the price, quality and lead time we decided to move forward. Weeks went by with little communication, no estimated install date, WE had to call to find out when they were coming out to measure again. It took a total of four months to get this door installed. And when we were finally given a day to install, they called asking if we could move it. The install was fast (within a few hours) and the crew who installed was friendly. While the door itself looks nice, the outside has these patches all around. The door itself is also tricky to open. Not pleased and would not recommend window world.

do not do business with this company. once you make a product purchase for which they offer a…read morelifetime warranty, you can not get them to honor the warranty. tiffany the owner is irrepsonsible and always to busy to respond to you. i spent $20,000 with them and am trying to be reimbursed (which is how they told me to do it) for $350 (which is alot to me since i am on a fixed income), and cannot get anywhere with tiffany. i have a compliant pending with the attorney general against window world.