I came by to Best Buy to just look around but later realized that I need to get a new charger for my phone the other one doesn't work anymore. Good news is that I'm able to find one with an affordable price. Bad news is that they seem to lack options not only for chargers but other products as well when I was looking for phone cases, headphones, and other products. I guess that you'll have to go through online shopping if you want more options. Or you can go to other stores and see if you're looking into more options or specific ones rather than what they have in store now. read more

Standard good service to be expected. I came onsite to exchange a cord for work, and to replace my headphones. But returns? Good freaking luck with getting ahold of ANYBODY. read more

Now I see y you guys have to 3 stars Today I went to do my exchange and there's a one fat as Mexican store manager what he told me but he doesn't seem to be a manager I had a very bad experience with a manager at this Best Buy location. From the beginning, he was extremely rude and unprofessional. During our interaction, he told me to "shut up," threw my receipt, and then asked me to leave the store. I was shocked by his behavior, especially since he is a manager and is supposed to represent the company. This treatment was disrespectful, inappropriate, and completely unacceptable. No customer should ever be spoken to or treated this way. He clearly lacks basic customer service skills and does not know how to handle situations calmly or professionally. Best Buy seriously needs to address this issue, hold their management accountable, and provide proper customer service training. Experiences like this damage the company's reputation and make customers feel unwelcome. You guys don't even deserve to have one star I had a very bad experience with a manager at this Best Buy location. From the beginning, he was extremely rude and unprofessional. During our interaction, he told me to "shut up," threw my receipt, and then asked me to leave the store. I was shocked by his behavior, especially since he is a manager and is supposed to represent the company. This treatment was disrespectful, inappropriate, and completely unacceptable. No customer should ever be spoken to or treated this way. He clearly lacks basic customer service skills and does not know how to handle situations calmly or professionally. Best Buy seriously needs to address this issue, hold their management accountable, and provide proper customer service training. Experiences like this damage the company's reputation and make customers feel unwelcome. Hiring very young, inexperienced staff who aren't trained in basic professionalism shows a lack of concern for customer service. When hiring employees, management should consider personality, maturity, and how they interact with customers--not just availability. If corporate reviewed this location's feedback, they'd understand why the ratings are so low. It's disappointing that corporate doesn't check on the store manager or properly evaluate employee behavior. Shame on the lack of oversight and accountability. read more

The employees when I walked in were very friendly and inviting to hear my problems from home. Thanks to Victor & Ehab from the TV section I left with an awesome TV and sound system. If you have any issues come see these guys!! 100% recommend read more

Absolutely do not recommend this Best Buy location. I walked in wearing a simple shirt and sweatpants and made it very clear to at least four or five employees that I was there to buy an Apple TV box. The store was nearly empty, yet I was treated with indifference and impatience. Some staff ignored me completely while others brushed me off and said someone else would have to help me. I was not there to return anything or file a complaint. I was there to make a purchase. I stood right in front of the product shelf waiting for assistance, and not a single employee offered to help for quite a while. After an unacceptable wait, someone finally agreed to assist me, but then I discovered that the exact same product was being sold at a higher price in-store compared to Apple's official online store. The overall service was worse than that of a small corner shop and completely unacceptable for a major electronics retailer. No matter how you judge a customer's appearance, treating people this way is disgraceful. I absolutely do not recommend this location. It was a waste of time and a humiliating experience. 絕對不推薦這家Best Buy。 我穿著一件簡單的襯衫和運動褲走進去，並向至少四、五名員工明確表示我是來買蘋果電視盒的。店裡幾乎空無一人，但我卻受到了冷漠和不耐煩的對待。有些員工完全無視我，而有些員工則直接拒絕了我，並說得讓別人來幫我。 我來這裡不是為了退貨或投訴，而是為了購物。 我站在貨架前等待協助，但很久都沒有一位員工主動提出幫忙。在經歷了一段令人難以忍受的等待之後，終於有人同意幫助我，但後來我發現，同樣的產品在店內的價格比蘋果官方網店還要高。 整體服務品質比街角小店還要差，對於一家大型電子產品零售商來說，這種服務簡直令人無法接受。無論你如何評斷顧客的外表，這種對待他人的方式都是可恥的。 我絕對不推薦這家店。這是浪費時間並且是一次羞辱的經驗。 read more

See all

I came in today to get an iPad because my previous iPad was on its last leg. But it didn't look like there was anyone to help me get the item I needed so I looked for someone. He then told me to wait in the area and that someone would come to help me. And someone did... but then he ended up assisting two other people instead even though I was waiting for longer. Not only that, but the two others were indecisive and confused/uninformed; going back and forth on what they were getting and I didn't want to wait forever for them to decide. I'm usually kind and VERY patient but I was in a rush and wanted to be more assertive that I was waiting for a while and wanted to be helped as soon as someone was able. I told the first guy from earlier that I was annoyed other people were assisted before me. I don't think I was rude but I was definitely a little agitated. From there he got someone else to help me and that person was very quick and friendly. Actually all of the employees were friendly, I was just IRRITATED... I CAME FIRST! However upon arriving home I saw that they gave me the wrong color. I requested purple and he confirmed they had it, but he handed me the space grey which wasn't immediately obvious because all of the boxes look the same. It's not that big of a deal and I'm keeping the iPad anyway because I need it immediately for work but I just had really a poor experience today. Again the employees are very friendly and I feel slightly bad for how visibly irritated I was, but it's obvious to help the person who came before ESPECIALLY if what they need is quick! I would've been in and out in 5 minutes. As I'm writing this the other two customers are probably still there going back and forth. It's also partially their fault for not possessing common sense and courtesy. Even at the grocery store when I'M NOT EVEN THE FIRST IN LINE everyone usually lets me cut without me even asking when they see that I only need to buy one item while they all have full carts. Society would be a utopia if everyone had common sense. read more

My wife and I Purchased an LG OLED 65" TV today. Special Thanks to Jayson and Damian in the TV dept. we loved the service that was given to us by them. We love our New TV read more

Best Buy - Computers Near Me - Union City, California

See all

Haven't been to a Best Buy in years. Went in the other week to pick up something quick. The front associates quickly greeted us and were super friendly. As we walked in the vibes changed. I was feeling uncomfortable because I felt an associate staring at us. It wasn't until we walked a few more steps into the aisle did they ask if we needed help. I understand that sometimes people just want to do their job and minimize chatting. My husband on the other hand, likes to make a little conversation...the associate just ignores him, scan the item, and hurriedly us away. That associate made me feel really uncomfortable. Wished they didn't even ask to help us, would much rather grab our item and leave--which is basically what happened. read more

I need a laptop that I can do everything on, access all applications and systems . I don't know anything about it, I just know I don't want a MacBook or Chromebook because you can't access all programs and I need to be able to fill out forms, documents and whatever else. Anyone out there with some expertise To lead me in the right direction ?? I need help........ read more

So sad what best buy has turned into. They didn't have anything I wanted to get. All I ended up walking out with was an airtag 2 and that was it! Just another dying store... read more

I went to buy a pc. The store was neat and the staff was friendly and helpful. What I like most is they suggested me join the membership which gave me lots of discounts. They made me feel that I made smart decisions. read more

I usually come to this Best Buy to pick up stuff I buy online. I never really go inside and shop around unless I just have Time to Kill. For the most part the few times that I've actually been inside and walked around never really approached by anybody unless I stand still looking at an expensive item or something of that nature. I do like that this Best Buy. It has a lot of new stuff that is advertised online and you can purchase online and like I said stop by and pick up at the store either curbside or inside you just go on the app and say you're there. They did remodel the inside so like I said I haven't been there in a while but it looks nice stuff you know is moved around. Geek Squad, customer service, the pick up area it's all moved around within the store which looks pretty nice for the most part. Overall I've never really had a bad experience per say, this is my go-to Best Buy since it is the closest one to my house. Although I was not greeted as I usually am when I used to go inside to shop around. The two guys that were there didn't even acknowledge me so I just walked in like nothing. Since the store has been remodeled from what I saw today it looked fairly clean. read more

Best Buy - Store Front - Computers Near Me - Union City, California

Daniel helped me out today and I got to say that dude is awesome. He was very patient with me and helped me find the USB-C to USB in record time. My best experience here. Thank you Daniel read more

Every time I'm at this location the associates here are very polite with great customer service tonight November 5, 2025. Claudia went out out of her way to help me out. Check me out at the service desk and she put a new screen on my phone she was very polite and professional. Thank you to Management for training. Your staff really well. read more

I got my PC from this spot today! Pretty awesome and quick thank you guys! Can't wait to enjoy my new PC! read more

Best Buy - This is my cyberpowerpc! - Computers Near Me - Union City, California

Be careful! Purchasing a product at Best Buy in Soquel is easy but when it comes to returning a defective item, the questioning starts. In the 20 years as a Best Buy member this is the first time I've ever had a difficult return. The girl already took an attitude that I would not purchase a replacement item. She pulled the tv out of the box and plugged it in then asked me where are the white lines. I explain what the issue was and she still questioned the return. After 20 minutes of her making constant mistakes with return, another employee had to correct the mistake. Talk about incompetence! read more

DO NOT BUY YOUR FRIDGE HERE, I wish I would of bought my new fridge from a different store since the beginning. After purchasing the fridge on the 9th, it got delivered until the 20th. Then it didn't work and was my family was left with a powerless fridge until a technician came to see what the issue was. Once the technician saw what the issue was, I had to wait another week to get the repair done. After the repair the fridge turned on but wouldn't cool and had to wait again for a technician to come back to see what the issue was. Due to the thanksgiving holiday and black Friday deals their system was not ready for the influx of sales because they were delayed to respond to my urgent basic need of a refrigerator. Now I know that it is better to buy from a different store that works direct with local deliveries. The fridge from Best Buy had to be brought from a Tracy warehouse which added to the delay in delivery. I ended up buying another fridge on a Wednesday and delivery on that next Friday from another company. After buying the fridge from Best Buy on the 9th, delivery on the 20th, I was without a working fridge for 4 weeks, A WHOLE MONTHHHH, no one should have to go through this. It is not only uncomfortable, it is inhumane to have to live a life of less quality due to the non existent chance to keep food stored. read more

Jesus Christ has this place done to hell' I ordered a 55 inch for pickup. Get a call three hours later to go into the store and verify product availability'. So I go in around 8pm ish. "Guy#1": says he sees it in stock and he'll put a rush to it and to wait 20 minutes 37 minutes go by and another guy "guy#2" says they def have NOT had the items in stock all day -.- So I go grab the made model but a 50 inch's nd while I'm at checkout lo and behold AFTER I cancelled my online order went to the back to grab the 50 inch. Was the 55 inch sitting there. So I asked the check out counter "guy#3" if that's for me he said "oh idk we keep it up here for sale" -.- so I swapped it and went on my merry way .. I grew up around here this is my go to store before I moved away. Today was my first time stepping back and I am like "Jesus! I miss my high school friends working here who knew what the hell they were doing -.- read more

Really appreciate reading these terrible reviews. Thank you all. I purchased a stereo set 40+ years ago and was not allowed to return it the next day UNOPENED. Apparently it was a final sale which had not been made clear to me. Vowed never to go back and I haven't. But since it's still in business thought I'd check if things had changed. Clearly they have not. How is this place still in business? Sure miss Radio Shack. : ~ ( read more

Do not trust Range Hood sales rep here. The sales rep (Thomas) recommended a kitchen range hood, after I said I stir fry and pan fry often and would need a range hood with the best suction. The one recommended is actually the worst, with low suction power and only one fan behind the hood. It's a model that the manufacture planned to discontinue. It's very dishonest. I would never buy from this store again. (Due to supply chain issues, it was delivered weeks after I ordered in-store, making it ineligible for return by the time it was installed by one crew and re-adjusted by another crew. Now I'm stuck with the worst range hood I've used in my life.) read more

This store is actually managed very well. The staff are friendly especially Geek Squad. They resolved my issue right away. I'm a long term visitor to this store, so I can tell there's been a lot of changes to make the customer happy. I recommend visiting the store to find some great deals. Good job Best Buy! read more

I purchased a new laptop and thought I would need office with it. I didn't. So I went to return today, 8 days later and was told it was a final sale item. I was refused a refund. After checking their website I realized that office **IS** actually returnable. It is specifically excluded from the final sale items listed on their site. It took one 47 minute phone call where I was transferred literally 6 times until I got hung up on by the automated system, a second phone call a supervisor finally refunded the amount based on their own rules. I didn't even need an "exception." My greatest asset is my time. It was unnecessarily wasted by the supervisor and manager at this Best Buy not knowing, or even bothering to double check, their own policy. Never. Again. read more

Best Buy - Microsoft office **is** returnable even though they refused to refund it in-store. - Computers Near Me - Union City, California

I purchased the Google - Geek Squad Certified Refurbished Pixel 6 256GB (Unlocked) - Sorta Seafoam at a priced for $229.99 and received theGoogle - Geek Squad Certified Refurbished Pixel 6 128GB (Unlocked) - Sorta Seafoam Priced at 199.99 instead that means I was over charged $30.00 (also the phone was locked with phone carrier Verizon) The phone was also defective I was given a $50.00 gift card for my inconvenience I return the next day to rather make the correct price adjustment due to that the phone I originally ordered was a no longer available and returned the gift card back to the general manager for the union city store he's name was Kaman Chan needles to say he would not credit my over charged amount to correct the pricing of the item he said he wouldn't and kept repeating through our conversation "the answer is still no" I was frustrated since he told me he was the highest manager of this store so I returned the phone back so I can get my money back and not be over charged . Always check your purchased merchandise unfortunately you cannot just trust that your getting what you paid for a sad reality read more

I needed a new washer. I was going to order online via Costco but a friend suggested I stop at Best Buy and my mother also suggested Best Buy, Home Depot, or even Lowe's because they have a lot of floor models to check out. Two wise people in my life so I would be a fool to ignore their suggestions. I found Tom Tisby (sales consultant) in the appliance section. Tom was extremely knowledgeable. Tom reminded me of those older gents that worked at hardware stores that knew EVERYTHING. I told him what my must haves were and he showed me a couple of washing machines and explained the features on them. I actually enjoyed our conversation because he not only knew the equipment, but he shared his personal experiences regarding washing machines with me. I learned a great deal from him. My intention was to stop by Lowe's as well since it was right next door but I ended up buying the machine Tom showed me. I also bought a warranty (Tom was not pushy about it). My old washer only lasted 3 years which was very upsetting. I bought 5 years because it worked out to be $34 a year which I'll gladly pay for the Geek Squad to provide me peace of mind. Tom is the man. read more

They won't honor returns! How horrible. You wonder why you have a one star rating? Why your business is going to hell and why people are going to amazon? Never again will I buy from best buy. Bought something, 3 weeks later (brand new, unopened) they wouldn't do a return. Completely upset about it. Service sucks, prices were high. avoid. read more

When you go into a store and an employee asks you if you need help they should have knowledge of what they're helping you with. I bought 2 items that the employee said was capable with my phone. I had an unexpected family emergency and had to go out of town. When I returned and was able to use the items I purchased just to find out they are not capable with my phone. I called Best Buy and because it's past the 14 day return policy they will not take them back. Their employees told me it was capable. I don't want to return it for my money back I want an exchange even if I have to pay the difference. What happened to customer service ? If their employees are not knowledgeable on their products they shouldn't be selling them. I would recommend Best Buy if I knew they weren't trying to get over on their customer and trying to make a sale. Their sales people should not be giving their customers wrong information on a product. This is not fair. read more

Best Buy just isn't what they used to, they can't keep up to consumers and live up to their claims. I purchased a tv from them on a Friday. It was supposed to be ready for pick up in one hour. Five days later it's still not ready for pick up. Multiple days and hours wasted with representatives. Representatives giving conflicting information. Can't even get a hold of supervisors if you ask for them. Pitiful what Best Buy has become. I'd like to give them less than one start if I can. read more

Damian!!! Thank you so much for the great experience in purchasing a tv. Damian is 1000% the go to guy when it comes to tvs. So smart and knowledgable and honest! We went in there thinking we wanted a Samsung but left with a LG!!! It was the Presidents' Day sale so we got a good deal! read more

I have been online shopping for appliances but was hesitant to purchase through Costco because their delivery team will only move appliances in if it fits into your doorway (my understanding based on their disclaimers). The anxious side of me is worried they'll take the fridge back and I'll have to get someone else to remove the front door if needed - basically a logical nightmare! My friend reminded me that Best Buy does price matching. According to their online reviews, the delivery team will help with through the fit issue, so I find out the models I wanted are in stock by the price-matching must be done in a store. I made the trek there (not a small feat with the constant Bay Area throughout the day), expecting to take some time to place the order. I was helped immediately by Hashem. He worked quickly to look up the product availability for each appliance and was able to match the Costco member pricing. There are install costs ($25-30) per item (probably why they're willing to resolve for issues vs Costco's unwillingness to take care of this issue since install is free). When I signed up for the Total Tech one year subscription, the install fees are covered, along with the install accessories. Ismael helped me with the checkout and making sure I got the price-matched amount. I was in and out within 30-40 minutes, which was much quicker than I had expected. When you make big purchases like appliances, the process is easier when you talk to someone to address your questions and concerns. Thank you, Hashem and Ismael, for providing excellent service. read more

Pathetic services. Their online sale service is OK, while their customer service is NOT. They will miss the apartment unit in their entry, then after I spent 20 minutes and with the second staff, she told me that she could not add the unit number on due to limitation with their internal system. and she told me to go to one of their stores to get that done. Sigh! Then the cancellation of a previous purchase had me go thru one trip to the store and 2 online communication with them. still no result yet. Sigh!! read more

This location has been here for a while now. Every time I come in I get good service and it's fast I'm in and out OK fine or if they don't have they will order it for me . What ever I'm looking for. read more

Best Buy - The front of the store - Computers Near Me - Union City, California

Best Buy not only has every product an Apple Store has, it's easy to shop on the app and pick up in a flash. Customer Service is top notch and the on-site technicians know how to troubleshoot and repair Apple products. read more

I am a full-time caregiver for my mom who is bedridden. She is completely 100% dependent on me. Part of the tasks I have to do is to keep track of incoming emails for her health insurance, proof of income and her My Chart doctor notes -- all of which have a significant role in her health and well-being. One day two weeks ago, I was strung out and stressed trying to clean off my laptop with a disinfectant cloth. I forgot to turn the computer off to do this task and accidentally deleted the arrow-pointing mouse from the keypad. I tried looking up a way to resolve the problem online with my phone and even called a few computer-knowledgeable friends to help me. Nothing worked! I was now about 5 days in and needed to access vital information as we had an upcoming meeting with the Medi-Cal offices concerning my Mom's share of costs. Documents and numbers needed to be printed and I was at a loss. A friend told me to take my laptop into the closest Best Buy and plead my case to one of the Geek Squad members. Naturally, I was a little apprehensive as we do not have the additional funds to cover any computer costs at this time. But, with a deadline looming, action was needed. So I went to the Best Buy at 31350 Courthouse Drive in Union City, CA and spoke to Geek Squad member Ray. Ray IMMEDIATELY noticed that I was under a huge amount of stress and spoke to me compassionately. He listened to everything I said and paid very close attention which immediately calmed me down. He then took the time to address the issue I had with my Toshiba SATELLITE Laptop, recognized the problem extremely fast and showed me that the resolution was by pressing the F5 key - something that I could NOT find online! The whole situation was resolved in under 3 minutes and I was EXTREMELY HAPPY and satisfied with Ray. Not only was he very helpful and courteous, but he also recognized that I was not in a good state of mind and spoke to me with honesty and took the time to have an actual conversation with me. I will ALWAYS recommend him and Geek Squad at this location to ANY AND ALL friends and co-workers! Amen, Brother and thank you!!!!!!!!!!!!!! - Neil D. read more

Today, I visited Best Buy to purchase a new TV. Kenneth, who provided exceptional customer service, was patient and helped me select the right TV. I am truly grateful for employees like him. However, I found the behavior of his manager, Ha Xua (not sure about the correct name), to be unprofessional. While I was waiting at the cashier to pay for my new TV, the manager was discussing Kenneth's performance in front of me. As a customer, this made me uncomfortable and I believe it was not appropriate for a manager or supervisor to discuss an employee's performance in front of customers. Regardless of what the manager had to say, Kenneth was very helpful, patient, and provided great customer service, as I mentioned before. I hope this feedback is helpful for the improvement of the store's customer service practices. read more

The costumer service was terrible. It took me a long time to finally find someone to help me. The person helping me seemed in a rush when there were not many costumers. She could not provide enough information about the items i was interested in buying. In the store the displayed prices were not matched with the product and it was frustrating. The person helping me stayed that she was not in charge of placing the prices but dis not do anything to fix the problem and left. I am so upset with the service. Please do not go to that store! read more

To continue yelping, I need a reliable computer! Unfortunately the computer I am using to type this review is getting slow and pokey but still managable. The best thing I like about Best Buy is Black Friday in July. Today on Black Friday 7/11/22 they had an Asus Laptop for only $99 with free next day shipping! And on top of it, I am a Best Buy Credit Card only so I get a rate of 5% back in points versus non card holders. So a Win Win in all situations! Oh, the laptop I bought also has an industry first. The touch pad acts as a calculator with the touch of a button. Push the button again and it goes back to being a normal trackpad. I don't plan on using it for gaming as it's only intended for basic use but I'm excited to get it so I can get back to yelping more efficiently as I mainly write my reviews on the computer after checking in somewhere. FYI - The Black Friday Sale in July ends 7/13/22. read more

Employees aren't helpful at all!! Do your own research and make sure to hunt an employee down for assistance even though they're all standing around talking to other co workers. read more

ssd bootdrive 19.99 240 gb WD I would recommend that you would order for pickup otherwise have fun trying to find an associate to assist you with an item that locked. It's not that the workers are not helpful, it's that there just one person for the electronics floor. That's unreasonable to have just one person running around helping as much as they can. read more

Phew!! 04/07/20 Thank god they have the option to order the item ahead of time and get it delivered to your car! As I search for animal crossing, I found out that this Best Buy had 1 more left!! Of course, I took the 40 minute trip to snatch it, ahah! The employee who brought out the game was very quick and nice! Thank you to this feature or else we would've had to wait over 40 minutes in that horrendous line. read more

Best Buy - Animal Crossing delivered to the car - Computers Near Me - Union City, California

If I could rate 0 I would. I purchased online a TV. Decided to cancel before delivery and couldn't. No way to talk to live person on phone so tried Chat feature. Couldn't cancel and was told to wait for supervisor but was left waiting for 30 minutes. On shipping details of the product purchase showed cancelled per delivery team but still not able to cancel my order on best buy page. Waited the required 3 weeks per instructions on the details page and still not able to cancel nor did the TV get delivered. Best Buy charged my credit card 3 days before the required 3 weeks term expired but TV had NOT been delivered. Still could not contact any CR person at Best Buy. Had to request my credit card co. investigate the charge. A month later the credit card co notified me that Best Buy removed the charge. I say don't buy online at Best Buy. read more