I had a similar experience to many other reviewers when I recently visited this Best Buy store: there was no one to help me at all. I had just purchased a laptop at the Duck bookstore on the UO campus, but I wanted to get a good all-in-one printer. I had some specific features I needed and I knew it'd cost big bucks (relatively so, for a printer). There were also a few laptop-related accessories I wanted to get. So I came here, enticed by the bright lights and jazzy lay-out of the store and beckoning gadgets on display. The store interior is large and I had no idea where the printers were. I wandered the aisles, looking for someone to direct me (a guy at a desk at the front door had told me that printers were "at the back"). Wending my way to the back of the store, I passed computers of every type and finally I came to the printer aisle. I needed someone to help me find what I needed! I walked up and down, looking for an employee, but the ones I saw were all with customers or appeared busy in some way, and no one was available. No one acknowledged me either, or said they'd be with me soon, or asked what I was looking for (even though I was obviously not sure where to go for what I wanted). I ended up spending nearly 15 minutes walking up and down the printer aisles, reading the specs on every printer there, looking for what I needed, trying to figure out the pros and cons of the various models and comparing those to others'. I'm not a tech-oriented person, so I was really out of my comfort zone. They selection was large and I was afraid to make the wrong decision. So after 15 minutes, I told my daughter, let's go next door to Staples to see what they have. We walked across the parking lot to Staples and had TERRIFIC customer service there, where a few guys approached me and asked if I needed help, and the department manager came to me to give me advice on specific printer models.... Long story short, I spent nearly $500 on a printer and accessories at Staples that I easily could have spent at this Best Buy, if only an employee had helped me out or acknowledged me. read more

My 87 year old mothers IPad took a dump and she suggested we go to Best Buy to get a good deal. Sales guy tried to sell us an IPad but he was definitely on a commission program. Every turn of the road was an upsale, we need this, we need that. We told him what we wanted and he excused himself at least 8 times to find the product or answer that HE thought we needed. After spending over $1,000 we asked if they would apply the screen protector ($40) they said no, because that brand isn't installed by them, even though they carry and sell it. I wanted the geek squad to come out to check on the computer/ printer we bought about 2 years ago and it was nothing but upsale. Best, should not be the first word in their name. read more

I would give less stars if possible. I called to see if they had an amplifier for my land line as it's 50 miles from my home. The girl who finally answered informed me she was a minimum wage employee and knew nothing. I asked for a manager was told just a second and she hung up. I called right back and nobody would answer the phone. I called corporate and that was worse. Beware of these people. They got a new regional manager a few years ago and they have just gone down hill to the bottom. read more

If you value your money or basic business ethics look elsewhere. I had my card details stolen and had to change my card. They told me by e-mail of course that they would cancel my order unless I update my payment details so I do. There charge $90 + 5 the which is wrong and then the day before I am supposed to get the item up we cancelled will charge you another now ship it too you 5 weeks later what the f*ck. This is the worst store in the world. And they aren't going to refund me because the old card had to be canceled. So if you want you money and get completely screwed go here otherwise shop somewhere else. read more

The staff in the tv department was very helpful but the customer service suck I buy a 1400 tv and these idiots can't even hold it for one night but yet they will deliver it a week from today and that mean they will hold it for a week till they deliver it. Last time I ever buy any major purchase from this store. read more

We always stop here when in town to grab something. And we have had great luck at this store! Their sales staff is very knowledgable, friendly, helpful and they matched Costco's pricing! And unlike most Best Buy stores our salesman looked up the price match for us! Great job Rudy!!! read more

My experience was fine until it came time to pay. As I waited in pointed towards the entrance I noticed everyone who came in. One person who was a young woman maybe about twenty years old wearing a hoodie entered the store. It was my time at the register and as I was leaving I noticed the greeter using a joystick on a computer following the girl through the store. I understand security measures but as a consumer I felt completely unsafe and not trusted. It made me so uncomfortable. Why would they do that in plain sight. I exited the store and had to say something. I went back in and strait to customer service where two workers just blankly stared at me like they had zero interest in what I just experienced. I will never walk into a Best Buy ever again. Shame on you guys!!!! read more

Why am I on hold for more than 45 minutes to talk to customer service... This is not professional and should be handled. Always hearing about great service but I disagree, this is sad. I decided on giving up and ending the call and the wait. read more

Best Buy Springfield - Computers Near Me - Springfield, Oregon

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Hands down absolutely the worst customer service I have ever experienced. Store manager Shandi zero empathy for assisting with an ongoing service issue under the Geek Squad service, spoke very disrespectfully to me, challenged me to go else where, also told me I was unable to purchase anything from their store location. The lack of customer service and way I was treated was appalling. I will be filing consumer complaint and BBB complaints. There is a thing called customer service, and the fact there was not an ounce of service provided is disappointing. Taking the time to write this review - buy online - do not come to this store and support there business in any manner. read more

Best Buy insurance and returns policies are pure fake. I bought a phone there and paid for the insurance. When it got a problem, they said they will charge me $40 for the return, but most probably this will be much more due to additional charges. BTW initial price of my phone was $70. I will never be their customer again. read more

If you ever attempt to contact Best Buy Gateway in Springfield OR...DONT. I keep records on notes under contact name keeping a tally of hold times and attempts. Since 2013... 26 calls for multiple departments...NOT A SINGLE CALL ACCEPTED...all call hold time last over 45 minutes before I hang up. For a 7.62 Billion dollar company you would think a designated call center for incoming cold calls would be established. OR... management at each location would step out side of their supposed "job title" and use that GED peoples! Come ooon. You should be ashamed of yourselves. The only cool af employee there who gives a poop is the lead/mgr in back or at least that's where I always see him. Good associates are always in the high price/high turn. Have some customer service specialists, a spine and some pride. read more

We have purchased many things at Best Buy over the years with satisfaction. It's nice that they deliver and you can easily make payments. However, because of our most recent transaction, I am leaving a 1 star review due to customer service. We bought a Bose speaker, which cost about $150 and did not get the extended warranty coverage solely due to the fact that we were told that Bose will have a one year warranty (!). This is NOT TRUE! Had I known that, I would have forked out the extra cash for the extended warranty. The speaker just quit working after 1 month (past the 15 day return policy date) and Busy Buy will do NOTHING. As mentioned, Bose does NOT offer a one year warranty on anything! "Satisfaction is guaranteed on all Bose® products purchased by consumers directly from Bose.... Bose does not accept returns / or exchanges of Bose products purchased from other retailers." So we are left with a silent expensive Bose speaker and we are out $150. Customer online service was also no help. To just have a policy that says they "can't do anything to help" you, is ridiculous.In this day and age, you have to offer better customer service to stay alive in business. Unfortunately, I cannot remain a Best Buy customer and will be purchasing such items elsewhere in the future. read more

I was charged $399.00 on my card which I did not authorize. Called Best Buy Corporate and was transferred 6 times to different departments. One person finally helped. Then I was told to contact the store to let them know as the item was to be picked up there. was on the phone for over a half and hour with no response. It was set for Curb Side pick up. I am very upset at the fact they did not handle this and it took so long to get it taken care of. This is why I don't go to Best Buy not good Customer Service or consideration to a fraud issue. read more

Well, I get that it may be company policy but I think it sucks. We bought a WeBoost which cost over $500 because we live in a spot with terrible reception. The first one lasted about 9 months. Brought it back & we were told that we had to bring in every single thing in including the coaxial cable. Ok. Returned it after retrieving all that from the roof where the antenna thing was installed. The first guy said nope, couldn't return it. Manager came over & said he would replace it. Great, but we would have to install it or make an appointment with the Geek Squad. Did that. When they finally were able to come out, guy said he could not go onto the roof. (Company policy). Okay, we put the dang thing up. We are Seniors so not fun but okay. This one lasted 2 months. When we had a handyman out to retrieve the parts on the roof I brought it back asking for a refund. Nope! Couldn't possibly do that. I didn't want another one because apparently these things don't work for (insert expletive). !!! So now we have a gift card for a store that I never want to go to to again. The people working there are nice but $500 plus bucks is a lot of money to flush down the drain. Frankly, I'm pissed. read more

Management in this Store lacks professionalism and shows absolutely no respect for their customers with medical permissions to not wear a mask. My sister & I attempted to enter this store to physically look at and purchase $4000 worth of appliances she had researched on line this morning. She wasn't going to purchase these appliances until she had Physically seen the appliances. We were greeted by an employee presenting himself as a manager (which was a direct lie). After explaining to him my sisters condition and why we were there and how she was on medical leave from her job because she couldn't wear a mask, He was immediately rude, disrespectful and told us to leave the store even after we presented documentation and also told him this was as of the governor of Oregon mandated we had presented what was required. We were bluntly told they were not interested in our business. I requested to speak to a manager. He told me he was the store manager. I requested a card. He told me he didn't have a card. Coming from upper level management myself I knew he was lying and I also knew the law regardless of any "store mandates". Law always supersedes any Best Buy Policies. I bypassed his attempts at blocking me and proceeded to the center customer area where they paged a manager. The next "manager" they sent out was Rudy Juarez. He was the Geek squad Manager. Although he was at least a tiny bit more tactful he explained "they offer alternatives for customers that can't wear masks, we can shop on-line, curbside, etc.". Once again we are there to buy a full kitchen of appliances. I might also mention there we're almost no customers in the store. One leaving was an 18 that probably added $12 to your daily sales total so I don't think social distancing would have been an issue. Since Rudy didn't have any interest in our business either we left. Now I also tell you I am canceling my Best Buy credit card. I have purchased a ton of appliances from your company over the last 10 years. I have 4 rental properties and I've flipped a few houses as well. I will never step foot in another Best Buy as long as I live. I've never been treated as poorly as I was treated today and if this is the way you encourage your employees to treat your customers I want no part of your company. Shame on you Best Buy!! God gave us a brain to use it!! Please give me a break. No one was in any danger today. This was way out of line!!! - [ ] read more

I swear, Best Buy employees do more harm than good. Two months ago I went to buy a laptop here (Samsung Series 9, 15inch), and looked at their display model. Their mousepad would not do the double-finger zoom, which didn't seem right. So I checked the settings, which where actually set to allow that zoom. While I was doing this, one of the employees came over to help. I asked him if he could explain why mouse pad zoom wouldn't work despite it being disabled. The Best Buy employee then spent a full minute or two trying to navigate to the mouse controls in the control panel, UNABLE TO FIND THEM. I mean, really??? I'm a grad student in the humanities, I should be the last person to tell a guy who sells laptops how to get to your mouse settings in the control panel; it only takes three clicks !! I didn't want to make him feel bad by interfering, so I let him fumble for a while, but he was making no progress. Finally I couldn't stand it anymore, so I quickly opened the right window for him. He just stared at it and said: "Well, I don't know. Maybe we can see if it works on the computer next to it?" WHICH WAS NOT A SAMSUNG. Why on earth would I find it helpful to know that this function works on a computer that is not the one I want to buy?! I'd rather buy at a place that provides employment locally, but I bought the laptop online after this fiasco. Best Buy doesn't deserve the business. And then two days ago I walked by a Sony NEX camera, which I'd seen before but didn't know anything about yet. I looked at it for a minute or so, and thought: Hey, this may be a good replacement for my old Canon DSLR. Just then an employee came by, offering to tell me more about them. Well, he didn't have anything to say that wasn't already on the label. So when I asked him about whether other lenses exist, like an F1.8 or something, he said unfortunately not, they "make only these two lenses and a lens adaptor for other brand lenses." I was very disappointed, as an F1.8 is a personal must for me, so I left without buying it. Yet just now, I suddenly decided to look it up on Amazon again, out of curiosity. Now only is it cheaper, but there are a whole bunch of lenses for it, INCLUDING an F1.8 !! Gee, thanks a lot Best Buy. Yet another thing I will NOT be buying at Best Buy. read more

I have had great customer service experiences here and although I get overwhelmed coming here to shop because there is just so much to look at, I appreciate the employees and their knowledge. I purchased my canon camera here and recently a router. When I walked in I was immediate greeted and asked if I knew what I was looking for and pointed in the right direction. This was nice so I didn't spend ten minutes wandering around and another five looking for help. Of course I was recommended the nicer routers but when I asked about the ones a little cheaper they were honest with me and told me they would work just fine for what I needed. I appreciated the honesty. I have also ordered online from Best Buy and my package was delivered really fast. read more

Waited 20 minutes to be ignored. My money will be spent elsewhere.

Great sales people who know their product. Yes, they do try to get you to buy a selected brand, which is normal BUT, do your own homework by going online and read the reviews. Because we did this we chose NOT to buy the selected brand but went with a brand we've had before. The delivery and setup and haul away was done with ease and confidence. I have been purchasing products from Best Buy for a very long time, from computers, to DVDS, to TV's and Cell Phones and have never regretted it. Great Company! And if a product needs servicing their Geek Squad department is the best! In today's world of online shopping I do not feel confident in buying certain electronics online nor, these days, understand how everything works - we need these associates to help us understand what, how and where of the new technology that is always changing. Thank you Best Buy!!!! read more

Terrible customer service. No one to help and answer simple questions. Only 1 cashier working.

I have found the service from this Best buy to be fantastic whenever I have a return/exchange need or whenever I have to schedule or reschedule a delivery of a major appliance. They also price match almost anyone, including Amazon. In addition, they remain one of the best places to purchase Video Games as they fully stand behind their product and make massive purchases of new releases so they always have availability, unlike the other Video Game shops in town which really lack that level of buying/support power. I do not agree with the complaints about associates that are not knowledgeable or inaccurate with their suggestions. I recommend always doing your research yourself or hire a professional to make your purchase for you. If you are not adept in the world of electronics or appliances why would you trust what someone in a random store thinks? Tap the experience of professionals and thousands of product reviews you can find online first and make an informed decision. After that your experience at a place like Best Buy will be seamless. read more

Currently I am having a tough time finding much of anything good to say about them. We recently upgraded our computers, Office apps, and their concierge service through Geek Squad. Right away we had problems with the installation of the Office 365 app by Geek Squad. They didn't separate our files from each other like the app offers and why we purchased this version in the first place because of confidentiality issues with my wife's business. The tech didn't know how to properly install the app and it was a mess. Within eight months my laptops WiFi adapter failed and Geek Squad said they had to send it to Kentucky to make repairs. I contacted the manufacturer to try and expedite the month long repairs and they tell me they don't want third party service centers fixing warranty issues. I would think that Geek Squad techs should know that. I have also had additional accounts started with each new purchase lately and when I tried to view my purchasing history, I found it wasn't complete and tried to merge all of my accounts with no success and much aggravation. I have tried 3 times to correct this. 2020 seems to have hit them hard too. The thing is I still have to try and get corrected Office 365 hiding all of my files on the cloud and not giving me access to them when my WiFi doesn't work of internet connection is not available. Wish me luck with that, because I am not sure they can fix that right either. read more

Generally enjoy coming to Best Buy, but Fernando in online check pick up was rude to my father rude to my elderly father who was just trying to ask him a question. read more

Big Box stores are easy to bash. They sell mass quantities of electronic equipment, a billion pieces, some of which are bound to fail. They have 10s of thousands of models and brands changing every month, and same for staff. No way can you retain a staff expert on what's on the shelf. That said, their websites work, their phone numbers work, and I've actually had helpful service in computers, cameras, software, TV and phone accessories. Every time I price compare, Best Buy is $10 cheaper. Contrary to other folk's reviews, I was NOT pressed to buy the most expensive computer. My husband and I clunked along for 5 years and made do with what we had but found professional and personal reasons for buying 4 (yes, 4!) laptops in 3 months this year. We bought one top of the line from another big box, two other ultrabooks mid priced (Toshiba, LOVE them!) and an absolute bargain priced ASUSf rom Best Buy,. The ASUS was such a great bang for buck, I drove my sister to Best Buy in FL while on vacation and helped her pick one up. Anyway, not once were we pressured to buy something we weren't looking for. They may not have known every techy detail, but they were climbing through shelves and scaling hydraulic lifts like monkeys to find me the last box, bless their hearts. I've had my share of aggravating moments, but three cheers for the floor staff facing the onslaught of Christmas shoppers, getting paid a very modest hourly wage, no tips, no bonus, bravely facing a million questions they won't be able to answer, while stock is running out....THANK YOU for your efforts!! (I type this while on hold for a good long while, to schedule a geek squad car audio appointment)....HEY, if they sucked so bad, they wouldn't be so dang busy! The problem is, there aren't enough competitors out there doing it well enough to take up the peak load to absorb the heavy demand! Patience, grasshopper-Christmas shoppers, patience!! read more

I bought a phone three months ago from Best Buy. It is having charging problems that should be covered under warranty. I went into the store to talk to the Geek Squad and was told to call customer service and they will send a replacement. I called customer service and they told me I have to make an appointment in the store. The problem is that there is no store in my town. I have to deal with a faulty phone until I am able to go back to the city. I have tried the chat, the store, and telephone support; my overall impression of the attitude of Best Buy representatives is that they really don't care or try to really understand or resolve problems beyond their "script." Sales people are also very unenthusiastic and not totally helpful. I had a hard time getting assistance in the store when shopping for another item. It must be a super crappy place to work for this many people to not really care. I will not be purchasing items from Best Buy in the future. read more

Conflicting statements on different parts of website as to whether product was actually in stock. Impossible to get through to by phone to "Customer Service", because your call is placed in an automatic cue for about half an hour or more . . . and then disconnected. I tried four times and was disconnected all four times after long, long waiting times. I then called the local Springfield store and on the fourth try (after considerable wait times and busy signals each time) finally got a live person who could not tell me why or when the one hour pick up notification email they advertise never arrived (and no, it wasn't in my spam file). The employee could not say when my order would be ready. I attempted to use the web site to check my order. Depending on how I used it: 1) it told me I had no order 2) it told me my order was pending but no time for pick up was to be had 3) the system wouldn't even take my order information. After waiting 3 hours for the one hour pick up notification, I went to the store anyway as they had told me it was definitely in stock. Talked to an employee who attempted to get the stock people to bring out the ordered item. They refused. A few minutes later, I again requested the order be expedited as it had been promised to be ready for one hour pickup hours ago. The employee who had called the stock people the first time tried again and evidently got a different stock room employee who, this time, agreed to expedite the order. The order was brought to the counter minutes later. As far as I am concerned, Best Buy can not only keep their merchandise, which I will never again order unless it is a necessity of life. As far as I am concerned, Best Buy can guess where they can store their merchandise . . . and I hope they give it a good shove. read more

Love this Best Buy! I never leave here unhappy and I do ALL my serious purchases here because I know that questions, returns and warranty exchanges WILL always be very little stress and quickly handled the right way; the first time! Can I rate this store 7 stars? Cause they earned it time and time again read more

I really like shopping here. They certainly have the best selection of electronics in town, and the people working there are always friendly. read more

It's a normal Best Buy. Fun toys, and electronics, good prices. Can't really hate on it. read more

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The store manager was the most unprofessional, patronizing and rude child I've ever dealt with. I'm appalled after spending 800$ at the store I was treated so inhumanely with a lack of disregard for any grievance I had about my product. The other customers who witnessed this will be complaining to every outlet possible as well. The worst experience I've ever had. read more

Customer service sucks here. I don't know why I even walk in the building anymore. You stand there looking around for help for 10 minutes until you see 4 employees standing around talking to each other. Thanks for nothing. read more

I've shopped here many times and only had great service once. That was the day or days when upon entering, you were greeted by a clerk who asked what you were looking for and accompanied you so they would be of service. Other times its been fair to good, once I find a clerk to help me. I've never had one approach to see if I need help and ones who walk by tend to walk fast with their heads down. Tonight was the worst. There were only a few customers and more than 20 floor clerks. They all hung out in the front of the store and walked around looking at their devices or watches and the majority stood around looking bored and talking to each other. I was directed to the area I needed to be, but no help was offered. I went to the customer service area and there were several employees hanging around there, aside from the customer service employees. I asked to speak with a manager and was asked which one. I said any. I was asked why so I said I wanted to address the lack of service. He made a call, allegedly, and then said they were all busy. Right, they don't want to talk to customers. When I walked away, I saw that the guy I spoke with was talking to one of the others and looking at me. There was a certain smugness about them. Then I spoke with the greeter about it. She explained that the protocol was to come to the front if you needed help and she would page someone. She pointed to the sign next to her which said to ask if you need help. I guess we are there to serve them. I turned around after taking a few steps and she too was already talking to another employee and looking at me. They looked like they were humored. I guess I was their entertainment for the day. They all look bored and half dead. I'll be using the internet or other retailers from now on. At least at Target, you can push a button anywhere in the store and get help almost immediately. read more

Every time we call them - they are quick to respond and they always solve the issue. I can't wait to buy another laptop from them. Thank you, Geeks! read more

We ordered 3 appliances and they all had Huge dents in them so they never finished installing them. When we called to get replacements delivered we were on hold for 2 hours only to be told they would call us back but never did! We called 2 more times and both times on hold 45 minutes. All we wanted is to have appliances installed without dents and for the money we paid that is reasonable to expect. They put us out two weeks on their schedule and offered no apologies or discount for all the trouble. What a disappointment Best Buy is. It use to be our go to place but what a mistake that was. read more

Bought a refrigerator 5 weeks ago, delivery scheduled five different times and they keep postponing because of a flat tire, truck broken down,etc. The appliance manager is rude and condescending, the store manager was helpful in the beginning but now won't return my calls. I will never spend my money here again, very unprofessional. read more

They sold me some cloud connected home automation gear and then shut down the service supporting it. So now I have worthless garbage and they refuse to refund my money. I'll never shop there again. read more

This is our favorite go-to electronics store in the Eugene/Springfield area!! Not only outstanding sales associates, but great product selection and prices, too!! And, they price-match!! What's not to love?? read more

I paid a lot of money for a new laptop so I felt in necessary to sign up for the Geek Squad technical support as well. I had a problem with my printer not working and called only to be put on hold for 30 minutes. Once I did talk to someone they told me I had to go online to chat. I did, After waiting another 20 minutes i was able to chat with someone that was not an IT agent but just a salesman. He set me up with a shared screen an told me to wait for the tech guy. That took 45 minutes. After watching the tech guy load and delete my printer driver for 3 hours I got disconnected. Printer still doesn't work. Don't waste your money. read more

Does not answer there phone. I had a question about my Samsung phone Samsung told me to call best buy, I let the phone ring at least 20 times, I called back and still no answer. I am not going to do business when they can't even answer their phone. read more

Sad to say, I will never walk into this store again. The salesman was very nice but did things incorrectly. When I realized there was an issue, I attempted to call the store. You cannot call any Best Buy store directly. All calls go to a national call center. After 1 hour and 5 transfers, no one could help me with the issue at hand; I gave up. So I emailed the store manager as it said to do in the folder that was given to me about my purchase. As of today, it's been 4 days since I sent the email and not a single word. The salesman also thought he had put in the special delivery instructions correctly. He had not. If it weren't for Jamie in the delivery department who saved the day, I would have canceled the order. I now have to wait a few more days, but I GREATLY appreciate the effort she put into the situation. This still didn't address my original situation with the actual item purchased... but I give up on that. read more