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Ashley Store

1.4 (393 reviews)
Open • 10:00 am - 9:00 pm

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Furniture
Zoe C.

I ordered a cabinet from this store in September 2021 on Labor Day. It is now the first week of March 2022. After attempting to deliver twice already both damaged items, today they finally delivered the item for the third time with still a small spot of damage on the back side. Really unhappy with the quality of the item. This company has no problem passing off damaged goods in the hopes their clients won't notice. They do not offer returns if u get the item and then notice something wrong. Since when is this the kind of business that is ok or acceptable? I will no longer shop Ashley home store!!

Shannon S.

I have other reviews on yelp about ashley and this is an updated review. I have emailed them 3 times in 2 weeks and have not had a reply nor have I received the "check" they were going to mail us. Don't waste your money on the overpriced, inferior products made in China!!!

Furniture protection plan prices on the website.
Anna S.

I am incredibly upset and unsatisfied with my experience at Ashley Furniture store. I first started being a customer in 2015 and my experience back then was already disappointing. The prices are fair, the quality of the furniture is okay if you don't expect to keep the furniture for 5+ years, but the customer service and sales tactics are unbelievably dishonest. I must have forgotten what happened back then, because I made the mistake of buying furniture from them again only to be tricked by a sales person and then not have my furniture delivered on time. The sales person first offers me a $3000 mattress (the most expensive option at the store, and that I didn't buy) instead of trying to offer me more affordable options, which already gave me the wrong impression. When I go to make a payment for the items I did purchase, he promises me a huge discount, which later after looking at my receipt, he added all of the "discount" back into the furniture protection plan price, so there really was no discount. He never offered me a delivery only option (which is free), but instead automatically added a $150 "white glove installation fee" which I didn't need. All of this was purchased on the 4th of July, while their website was running a sale. I was never offered a 4th of July discount at the store, so my purchase ended up being more expensive than what it would have been if I just made the purchase online. And then, it gets better! I'm promised a delivery date at the time of the purchase, I call to confirm it, and the customer representative promises me they will deliver it on the same day that we had previously agreed on. And now, 2 days before my delivery date, 2/3 of my items are on back order and don't exist! How fun is that? Customers beware of the sketchy and dishonest sales practices at Ashley Furniture. You have lost another customer. The location I went to the second time is the store located in Spring, TX.

Andrew T.

Don't buy furniture from here. The issues happened within a year of owning the couches. they'll sell you warranties that the store and the warranty service (guardsman) will tell you that it's not covered especially leather couches. And there warranty service, is absolutely terrible to deal with and there your submittal process is absurd for today's technology. The customer service from the store and also from their warranty service is terrible. I'll 10/10 would never buy from here again. They wouldn't even refund the warranty service even though they can do nothing. Tell me the pictures below aren't from a manufacturer's defect it's all tearing and spreading from the seem.

Its very nice piece set. But don't pay extra for assemble  Its not worth it

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10 months ago

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2 years ago

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9 months ago

called on follow up for broken couch drawer. the guy who answered was very rude and unwilling to help me.

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6 years ago

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3 years ago

We were greeted nicely , but associate quickly turned to condescending tone towards us . We will not go there again.

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Ask the Community - Ashley Store

River Road 2nd Hand

River Road 2nd Hand

(17 reviews)

$

My family just used this company this week and I can't recommend strongly enough that you stay away…read morefrom them, either as a seller or buyer. They were referred to my family after the passing of a family member as we needed to prepare the house for sale. Not only do they HIGHLY undervalue items but they also destroyed property moving furniture out. A 7 foot long scratch was left on a wood floor, with a witness there to see it occur. Their reaction when they were called about it was that we are paying the witness to lie. What business owner reacts this way? So when you go in there and see all the items, remember.....they take advantage of people in their grief, and are extremely unprofessional in all capacities. I would rather donate my things next time to someone grateful for it, rather than someone trying to take advantage and ruin my property without so much as an apology. Im sure thete are many choices out there....be wise

Are you tired of spending hundreds or thousands of dollars buying disposable particle board…read morefurniture from online retailers? Hahahahaha ya.... Well, if you are, you should shop here! They have really good condition, high quality, solid wood, vintage furniture for shockingly low prices. I seriously bought a dresser, a coffee table, two end tables and a desk AND had them delivered for under $700. I shopped around too. I am aware of the prices, quality and selection at other used and new furniture stores in Eugene. This store is a freaking gem. Every aspect of shopping here was incredible, from browsing to delivery. I actually felt compelled to go back and thank them. How often are you THAT happy with a purchase?

Paul Schatz Home Furnishings

Paul Schatz Home Furnishings

(4 reviews)

Awful, awful. Wanted to buy a sofa/love seat made by Bradington Young. They told us that they…read morecouldn't reduce the price because BY had a policy to that effect. A LIE! (I checked with BY themselves.) Then Paul Schatz negotiated a price with us: I made the salesman an offer, she went and checked with the manager, came back and said ok, I repeated the offer to ensure there was no misunderstanding, she agreed, and we shook hands. But then Schatz refused to honor that price. Said that the whole conversation and handshake had never happened. A LIE! Then they said over the phone that it didn't matter because they had decided not to do business with us. BY is located in North Carolina. Found a furniture store near them and that store is selling us the same pieces and shipping them to us for more than 20% less than Paul Schatz was willing to do it. Don't ever, EVER give these guys your business. Unethical stores don't deserve to be in business.

My husband and I were looking at a particular. Ouch for over a month. We finally went in to visit…read moreour couch and buy it. We were greeted but not hassled. We also looked at a few other items and we were offered a glass of wine or coffee and cookies. Carol explained that we could just put half down and they would wrap it and ship it to Portland. This way no one sits on your couch! our couch arrived exactly in time and we paid when it was delivered. The delivery gentlemen put felting on the bottoms of couch legs to protect our new wooden floor. We also received a lovely card and a gift! Homemade Carmel candies. I want to buy all my furniture here. All of the furniture is made out of quality high end materials and if they are having a sale you should take advantage! We are in love with our couch and the service! What a great experience! You will feel like a respected lady of the manor when you do business with Paul Schatz Furniture.

Ashley Store - furniture - Updated May 2026

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