I had a good experience shopping for a new mattress. The sales guy George was well informed and didn't get annoyed when I told him I wanted to shop around before deciding. read more

We thankfully did not have too bad of an experience here, compared to some of the reviews I am seeing. When we first walked in, we were greeted, then left alone for a while. Which was great. We sort of had an idea of what we wanted. We were looking for bar stools, and a dining table. When we did need help, we had a wonderful sales woman. We looked at several tables before deciding on one. Which worked in our favor because the bar stool we liked that was on sale for $25 was a match for our table. It ended up being the only one for that price, but hey, beggars can't be choosers in this situation. We just randomly found it on their show room floor for sale. We really love our bar stools, and table. They are very comfortable. My only complaint would be, they could not deliver when we wanted the furniture. It took probably 2 weeks. I wanted the table for Christmas dinner, so no such luck. It showed up 2 days later. I was a little nervous after reading reviews about the delivery on how my table would be put together. It went smooth. I hope if we end up purchasing furniture from here again it goes this smooth. I didn't see couches we liked, of course we do not need one. I love my feather sectional from Rifes. read more

Ashley Store - Furniture Stores Near Me - Springfield, Oregon

Went in knowing what I was looking for. Started walking through the show room. It was pretty much empty as far as customers. I seen what may of been a salesperson but they walked by me not making eye contact. Figured then it was another customer. Until I seen a young family walk in and this guy pretty much pounced on them. Ok by this time I have made the full circle and did not see what I was looking for. Still coming from out of town I wanted to ask an employee before leaving. I then went to what to be a counter there seemed to be an employer speaking to someone with a purse so figuring it was a customer. So I took a seat and waited. This employee when finished came out from the counter and asked if I needed help. I told this employee what I was for. They took me to show me the closest item to my request. Which was a round coffee table with storage in the center. This employee stood and kicked at this coffee table once trying to show me how is opened. Then when it didn't open he kicked it again. Then they realized they were trying to open it from the wrong side. Then walked around and had to bend over and push the center part of the table to push it open to show me the space. This employee was absolutely too lazy to bend over to show me how the table worked. I was absolutely shocked. read more

Worst customer service ever! The manager can only say she has no idea what happened to the order. Commission based sales ppl who do not check if the items are in stock. Go elsewhere!!!! read more

GO SOMEWHERE ELSE. ZERO STARS IF I COULD. I did not listen to the online warnings because typically those are not representative and those with bad experiences tend to write more reviews, thus biasing the rating. That is mostly true in my experience, but I should have listened with Ashley's. Which is ironic because I never write reviews for anything, but this is so bad that I felt the need to. Anyways... My story in case you are interested (summed up so it is as short as possible): Purchased bedroom collection 8/03/24 and was told it would be delivered around 8/17/24 (which I was totally fine with). Then about a week later we were told that actually only ONE piece (of the five piece collection) would be delivered on 8/17/24 and that the rest would be delivered on 9/26/24. We did get that one piece on 8/17/24. We were also very disappointed about the rest taking over another month, but we were understanding and patient. So around 9/23/24 I call to check in on it, then I am told that actually they "should be" getting the rest to their warehouse on 9/30/24 and then they would schedule delivery. We of course are irritated at this, but we again wait. I call 9/30/24 to check in, and now they say that the PO or something wasn't even created? (something like that) which doesn't even make sense to me and shows how terrible they are at what they do. They also say it would probably be another couple weeks. I say fine and wait even longer, at this point I start checking in every 3-4 days. I then call 10/4/24 and again get "hopefully within the next 2 weeks". Just called again on 10/7/24 and again, "hopefully within the next 2 weeks we will schedule delivery for you". To be continued but its been over 2 months already, this is insanely ridiculous and I have never experienced such incompetence in my life. Do yourself a favor and shop elsewhere unless you don't mind waiting 2-6 months for your stuff. ********** 10/17/24 UPDATE: So I called 10/16 again and after them getting my hopes up the previous week (where they made it sound as if a few of the items were coming in soon), there was no update and those that were supposed to be coming in now weren't (plus two of the main parts for the bed frame were on back order an ADDITIONAL 2-4 months). I just canceled the rest of the order and it felt pretty good to just be done with them. I wanted the collection but I could not deal with them anymore. I will never shop with them again. If you shop with them be VERY VERY insistent that you need to know that they are in stock and on track to be delivered on time or you will cancel the order. But my recommendation is to just go somewhere else and save yourself the headache. read more

I ordered a cabinet from this store in September 2021 on Labor Day. It is now the first week of March 2022. After attempting to deliver twice already both damaged items, today they finally delivered the item for the third time with still a small spot of damage on the back side. Really unhappy with the quality of the item. This company has no problem passing off damaged goods in the hopes their clients won't notice. They do not offer returns if u get the item and then notice something wrong. Since when is this the kind of business that is ok or acceptable? I will no longer shop Ashley home store!! read more

Ashley Store - Furniture - Furniture Stores Near Me - Springfield, Oregon

I should have looked at the reviews before I purchased from this store. The customer service is horrible. We Purchased a product and waited 3 weeks for delivery - okay that is expected. Then when it was delivered it wasn't the correct item. They said they would call me to get correct product ordered - but never called. So, I called and they did re-order what I paid for. We asked for them to schedule the delivery again and they said that was done - however that turned out not to be true, Prior to the delivery date, I called 2 times to make sure they had it scheduled. Then the day before delivery was supposed to occur, I did not get a message giving me a confirmation and time. Again, I called and they said they had checked the wrong box so I have to wait longer to get my product. This store just doesn't seem to care - look at how many bad reviews they get. They did not even seem to try and make it right. They did not offer to expedite the delivery or offer any incentive for my troubles. The lady even accused me of yelling et her - when I only had an excited voice of frustration - not even close to yelling at her. Knowing what I do now - I would never give this company my business. I hope they take a look at the amount of upset people and work to improve their business. Unfortunately, I don't think they care - just look at their corporate reviews outside of this local store. Look at consumer affairs - with thousands of bad reviews. read more

called on follow up for broken couch drawer. the guy who answered was very rude and unwilling to help me.

Horrible store. Bought a $2700 sectional on Ashley credit card and they attempted to put me in collections before the first payment was due because of their error. This store is an absolute nightmare. Go anywhere else, not here. read more

I have other reviews on yelp about ashley and this is an updated review. I have emailed them 3 times in 2 weeks and have not had a reply nor have I received the "check" they were going to mail us. Don't waste your money on the overpriced, inferior products made in China!!! read more

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I thought Ashley cared about me as a customer, at least they led me to believe that when I purchased a $6K Tempur-Pedic bed from them. I was told they were concerned about my satisfaction regarding the bed and I could reach out to them at any time if I had questions. Long story short, non- of that happened and they closed my credit line due to it being paid off and not used in a while in addition to paying off my bed in a few months of purchase. Well, unfortunately for Ashley Store I moved into a new home and I need to furnish rooms. They will miss out on a lot of $$ from me, lol! They clearly showed me, they don't need me or my money and I get to write a review about how much Ashley Store sucks and that I will be spending my thousands of dollars somewhere else. read more

About: 12 Inch Ashley Hybrid King Mattress DON"T BUY THIS MATTRESS Big mistake, huge. I'm never shopping at Ashley again. read more

Promised a delivery date on furniture they didn't have in stock. I took a day off of work to receive the furniture waited around all damn day. They never had the furniture they sold us and moved our delivery date to March almost three weeks away. (We had to call them tonal where they were. They never intended to call us). We had tore down our old bed expecting the new one. The bastards wanted us to sleep on the floor for 3 weeks waiting? I lost a day of pay and had to spring for a hotel room because we werent going to sleep on the floor. We wont be back and canceled our order. Remember the last time you bought a used car and how slick and slimy the car salesman was trying to squeeze a few hundred or more out of you? Remember that icky feeling where you wanted to go take a shower to get the stench of desperation and failure off you? You dont need to visit a car lot you can come here for the same experience and avoid the rain clouds read more

If there was a NEGATIVE one star I'd hit it!! 5 years ago I purchased a sofa from Ashley, I was told that if I purchased the "protection plan" for an additional $100 and didn't file a claim for 5 years I would get the $100 back. Wrong. it's been 5 years, no claims filed. They will GIVE me $100 off a $500 new purchase. They are scammers with cheap furniture!!! read more

Return policy is very deceiving. My 91 year old mother bought a loveseat recliner for her husband for Father's day, it was too small. Because she didn't call for a return within 72 hours they declined the return. Their policy states that most items can be returned within 30 days. Very disappointed read more

I have purchased a lot of Ashley furniture in the past along with other namebrand mattresses from them. I always purchased the furniture protection plan. A couple of years ago I tried to make a claim and had issues. The store manager at the time told me to go directly through the store because they have had problems with the warranty company. when I tried to do that, I was told I had to go through the warranty company. The warranty company declined my claims. at the time of purchase, I was told the warranty is a not at fault, warranty, and covered everything. This was a blatant lie. I asked for paperwork on the warranty at time of purchase and I was told it would be mailed to me. upon bringing these concerns up, I was told a store manager would respond to me quickly. this happened three different times with no response. I spoke with Ashley corporate and they told me they are sorry that the associate lied to me and that the manager did not get back to me, but there is nothing they are willing to do for me. Ashley allows their sales people to lie, their managers to ignore issues and their warranty companies are not held accountable. I would not purchase another piece of furniture from Ashley and I suggest nobody else does. They do not stand behind anything they offer. read more

I ordered a couch on June 2nd, was told it might take 8-12 weeks. It is now November. I have called to ask about the status of it, was brushed off, told maybe December, it's not in the warehouse, call back after Thanksgiving . . . At this point I don't even want the couch anymore. I just want to be done trying to deal with this company read more

I am incredibly upset and unsatisfied with my experience at Ashley Furniture store. I first started being a customer in 2015 and my experience back then was already disappointing. The prices are fair, the quality of the furniture is okay if you don't expect to keep the furniture for 5+ years, but the customer service and sales tactics are unbelievably dishonest. I must have forgotten what happened back then, because I made the mistake of buying furniture from them again only to be tricked by a sales person and then not have my furniture delivered on time. The sales person first offers me a $3000 mattress (the most expensive option at the store, and that I didn't buy) instead of trying to offer me more affordable options, which already gave me the wrong impression. When I go to make a payment for the items I did purchase, he promises me a huge discount, which later after looking at my receipt, he added all of the "discount" back into the furniture protection plan price, so there really was no discount. He never offered me a delivery only option (which is free), but instead automatically added a $150 "white glove installation fee" which I didn't need. All of this was purchased on the 4th of July, while their website was running a sale. I was never offered a 4th of July discount at the store, so my purchase ended up being more expensive than what it would have been if I just made the purchase online. And then, it gets better! I'm promised a delivery date at the time of the purchase, I call to confirm it, and the customer representative promises me they will deliver it on the same day that we had previously agreed on. And now, 2 days before my delivery date, 2/3 of my items are on back order and don't exist! How fun is that? Customers beware of the sketchy and dishonest sales practices at Ashley Furniture. You have lost another customer. The location I went to the second time is the store located in Spring, TX. read more

Ashley Store - Furniture protection plan prices on the website. - Furniture Stores Near Me - Springfield, Oregon

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Will never order from Ashley again! I have been on the phone multiple times and given the runaround each time. When we purchased we were told 10 days to arrive at our home. We are going on 5 weeks with nothing in sight. I was told it was on back order but they can split the order in two and send the 4 bar stools and the artwork with 1 sconce holding up our order. They told me they would send what they had. Another week goes by and I call and nothing was split and order was still coming to our home. So we wait another 2 weeks. We will see if it comes then.... Almost 2 months... when told 10 days. Disappointed!!! read more

Don't buy furniture from here. The issues happened within a year of owning the couches. they'll sell you warranties that the store and the warranty service (guardsman) will tell you that it's not covered especially leather couches. And there warranty service, is absolutely terrible to deal with and there your submittal process is absurd for today's technology. The customer service from the store and also from their warranty service is terrible. I'll 10/10 would never buy from here again. They wouldn't even refund the warranty service even though they can do nothing. Tell me the pictures below aren't from a manufacturer's defect it's all tearing and spreading from the seem. read more

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I seriously wish I had seen these reviews before I bought furniture here. DO NOT BUY FURNITURE HERE. It is ABSOLUTE SHITE and they do not stand behind it either. I paid around $800 for a very nice 'looking' bedroom chest and was told by my salesperson that it had the 'good' tracks that are 'strong and last a long time'. The god damn track broke away from the drawer within two months and rather than replace the drawer with a new track they just moved it back slightly and screwed it in so now it does not close properly. I shopped at the Gateway, Springfield, OR location, but it makes no difference. NEVER AGAIN. read more

I have no words! Had the worst experience ever with a retail store. Spent two hours trying to place an order for my daughter in Oregon and they would t take my credit card because I was in California. They told me to talk to bank and change the billing address to Oregon! Worst customer service ever!! read more

do not pay extra for assembly fee.$99 they only assemble dining table but not chairs set. it was a waste of $99 and delivery was not on time date schedule read more

Ashley Store - Its very nice piece set. But don't pay extra for assemble Its not worth it - Furniture Stores Near Me - Springfield, Oregon

If you buy furniture from here do not get the insurance it's not free it's an extra charge and a total rip-off we got the insurance on out furniture the contract said they would fix or replace it with the insurance but they made an excuse to not fix it or replace it total rip-off Never buying furniture from here ever again read more

I'll never shop Ashley Furniture again. Their customer service and quality control are horrendous! The first time I ordered a bunch bed for my son it took 3 trips for them to put it together. The first time they left all the screws loose and some were missing and they put the front piece on backwards. The second time they didn't bring the missing screws even though I told them. The 3rd time they came I had to look it over and they still had the front piece backwards. You would think they would look at the instructions. This time I ordered a bed for my daughter and did not pay for them to put it together. The headboard had uneven pieces and there was a big crack in the footboard that they should have seen since it was not in a box and wrapped in saran wrap. Called customer service for an exchange and they should have called me within 72 hours. That did not happen and now they said the first person did not submit the request and I now have to wait 2 more days to find out when they will exchange. They could not just have me hold to find out and wouldn't offer any kind of discount at the time. We shall see what happens now... read more

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Absolute worst customer service. It's all bait and switch. I ordered my couch in May. Still not able to get it in September. Unbelievable! Every time i call, they have moved my delivery farther away but haven't told me about it. And i have to call multiple times because i get repeatedly hung up on. If i actually end up getting this couch, i will NEVER get anything from here again. read more

I tried to order a loveseat online. I got rid of my old couch and anticipated the delivery on June 2. When I didn't hear from them, I called and found out their online ordering system didn't take my order (even though I had a delivery date). I reordered the loveseat,and got a new delivery date of July 2nd! I stick it out, sitting in an dining room chair in my living room. They called on June 29th and said they couldn't get it here until July 8th. I told them that was unacceptable, and they transferred me to customer care. Customer "care" hung up on me. Every time I try to call, I get put on hold for 15 minutes and then told to leave a message to be returned in 24 to 48 hours. They never return any calls. Don't buy anything from them. it doesn't exist. read more

I use to work for them, the corporate side wasn't bad at all, but once they got bought out by Jeff Kelly ( who also owns Kelly appliances and another company) they went to shit, they neglected to tell us for a while that they would be only paying us ONCE A MONTH!! And wouldn't be truthful as to giving us answers about the product so we could give a accurate estimate time for delivery, I believe that they are running this company very suspiciously, Jeff Kelly bought the Springfield,Corvallis, Salem stores because his other businesses were going under. Kelly and his upper management team are a bunch of two-faced people, they'll tell you one thing as an employee and they tell the customers an other, I also witnessed Jeff Kelly saying to customers that he would cut checks to customers to cover the cost of a "free delivery" when there was no such thing with our company, if I could leave a negative star rating I would, I liked the people I worked with who came over from the corporate switch over and I wish them the best of luck on whatever they choose to do, but I would HIGHLY RECOMMEND NOT BUYING FROM THEM OR WORKING THERE. read more

I received a call six minutes before they were scheduled to be at my house and of course I'm in the middle of a shower. So I dropped everything to answer the door which they came in with shoes on on my freshly shampooed carpet. They started to put the bed together and halfway through they said they couldn't finish and put the drawers in the side of the bed because it was too close to the wall, I suggested pulling the bed away from the wall to put the drawers in and then pushing it back they said they can't do that because they already put the bed together so it Hass to stay right where they put it. OK, I asked them if they could leave the doors for me to do they said fine do you want them left on the front yard... No I want them brought in and upstairs so I could put it together when I have time I asked for them to take it out of the box and leave it in the bedroom. When I got there it was in the box, I took the drawers out of the box and started to pull the bed away from the wall to put the drawers and when I noticed the drawers were put together backwards and all of the handles are on the inside of the drawer!!! The drawers that were on the headboard had strings tied to them for me to open them!!!! So at some point they realize that they did them backwards but instead of fixing it tied a string so that I can open the drawer, I am so pissed off this is the worst service I've ever got and a piece of the bedframe is broken! read more

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I bought on 09/03/24 Nextgen Gray Durapella Power Reclining Console Loveseat and sofa, delivery was made 12/03/24, center console Loveseat came with several defects, the same day I made the claim since they offer a maximum of 24 hours to submit the claim, Technician came 03/14/23, short story, Complete assembly on the right side had to be completely replaced Parts had to be ordered and will take no less than two weeks to arrive and then schedule an appointment, I was upset I called to complain and customer service decided to exchange the whole piece Saturday 03/16/24, truck arrived as scheduled on 03/16 but without the furniture the two drivers said they came to inspect the furniture,I said really? got upset one more time , called again no option to return the collection or grab the credit for another option, they scheduled another exchange date for 03/28 or 03/29, practically two more weeks of waiting, which I continued fighting and they agreed to deliver on 03/23, the excuses given were all absurd lies without any basis, next time I will spend my 3.5K somewhere else read more

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I understand that 'supply chain issues' have slowed everything down, but the complete lack of communication is unacceptable. We ordered a table in October (with premium 'white glove' delivery) and were made aware that it might be delayed until April or May, a long time but fine. In May, when I hadn't heard from anyone I called support and was given a delivery date of May 5. By May 4 no-one had called or emailed so I used the online chat feature (so I could print a written record) and was told that the table would not arrive to the warehouse until May 20 but someone would be in touch to schedule the delivery within 7 days. No word from anyone. Today (May 20), I used online chat again, and was given June 21 as the date the table would arrive at the warehouse (so no idea when it might actually get to our house). I have requested to cancel the order and get a refund... we'll see how long that takes. At least the other local furniture stores have gained a customer, because I will NEVER shop at Ashley again. read more

My girlfriend is a single mom going through chemo therapy for brain cancer. As a result, she sacrifices a lot for her two young girls. She sleeps on an old couch in the living room that you can feel the wooden beams through. I wanted to make sure she got a good night's rest, so I tried to buy her a new couch. The sales lady who helped was very nice. However, from that point, it went all down hill. 1)TRYING TO FINANCE... I provided them with all the relevant and requested information. The couch was set for delivery 2 weeks later. Got the email the day of the delivery. The address was wrong. The delivery was cancled and the problem ended up being that the finance company won't ship to a 3rd party address. I was told I needed a pice of mail with my name and the correct address on it. I tried "mailing myself a letter" and then bringing it back into the Ashley office. I was ASSURED that this would solve the problem (And was told that the delivery fees would be deleted for the inconvenience) it wasn't. 2) LIED TO (PT-1) Once the letter was in hand, post marked by the postal service, the furniture was actually delivered. (The delivery guys were the only acceptable part of the experience as they were quick and efficient) ......HOWEVER, the next week, I got a call from the customer service manager, and was told that the letter was NOT acceptable to the finance company, that it needed to be printed and not Hand written. ****I inquired as to why it was ok for delivery and not for financing*** I was told: "I knew that it wouldn't work for the finance company, but I wanted to make sure that you got your couch." That's all fine. But why are you giving me something that you specifically admit you knew would be a problem down the line, while specifically telling me: "yeah, yeah, yeah...everything is good???" 3) LIED TO (PT-2) This is the part that I'm pissed about first- I was told "we need to make sure we get this taken care of so you don't incur any additional costs or fees..." What other costs and fees could there be? I read the contract. There is no such thing. It was her "cover your ass" tactic. She essentially gave me property without securing a method of payment. This was her fault, no one else's. I Went to the point of actually calling the finance company- they hadn't heard of me. 4) FURTHER BREAKDOWN: Went in the next day, asked for the General Manager. Spoke to him, explained the problem. He assured me he would look into it. Days passed with no word. I assume when a general manager gets involved, the problem will be solved. I was mistaken. 5) The Final Straw: I finally went back to the Customer service manager to solve the problem. I explained my girlfriend's medical situation and not appreciating the run around throughout the entire process. I asked: "if I just put it on my credit card, what can you do for me right now?" Her reply was: "since you're here, I'll need to get my office manager involved, but I'm sure we can do something for your inconvenience." ........... The office manager didn't even turn around to acknowledge me, or offer so much as an apology.... AND, after everything was said and done, I paid Full price for the couch, no discount, AND paid for the delivery fees. I am HIGHLY DISAPPOINTED in the entire process (minus the delivery guys) and complete lack of basic customer service. I DO NOT RECOMMEND this company (specific store) to anyone thinking of buying furniture. At Gateway Mall, there's a half dozen other furniture stores that I'm sure would love to have the business. And I'll be shopping at those places next as we are eventually buying a house full of furniture. James Hadd read more

I placed an order with Ashley Furniture online and decided to return it. It's has been more than a month and I have yet to receive my refund of more than $600. I have called their 866-436-3393 number and left them more than 4-voicemails and no one has reached out to me to date. I have called another number (540-834-0740) I was given and they took my information and still, no refund. I have tried their online customer service chat and no help whatsoever. Ashley Furniture has the worst customer service. Reconsider purchasing furniture with them. read more

This has been such a terrible experience for me. I ordered the table and recieved it in 2 days. Exciting right.... No. The piece from the manufacturer is defective. We can't take it apart to fix it because it glued, screwed and stapled into place which would void the warranty. I've spent hours on hold, talked to at least 10 people always saying somewhere between 24-72 hrs someone will get back to me. This last time they tried to get me to get a technician out to confirm it was defective, then an additional 72 hr response time. I don't know what to do. I'm ready to just send it back but everywhere is on back order. We just wanted a kitchen table.... read more

Ashley Store - The piece they sent me was built incorrectly and cannot be connected to the legs of the table - Furniture Stores Near Me - Springfield, Oregon

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Ashley's is the absolute worst company to work with. You can not rely on anything they say. They do not deliver when they say they will. They "reschedule" you without notice so your stuck waiting for them multiple days losing your own wages as you wait for them to not show up. No compensation is ever offered. This is the third "rescheduling" for a replacement loveseat that was crappy quality that the back broke on and now we are being told another two weeks and it is back ordered. This all after speaking with someone who called me two days ago to confirm the date. DONT BUY FROM ASHLEY FURNITURE it's a nightmare. read more

Went into Ashley furniture this morning and was greeted by a very nice , kind and caring young lady which was Ms. Judy Haney. She was going around with me looking for bedding. She showed me a lot of the bedding. She was not rushing me at all. She treated me with professional,honesty , kindness and politeness. A very good sales person. Thanks you Ms. Judy. Paul Chaknis read more

We were greeted nicely , but associate quickly turned to condescending tone towards us . We will not go there again.

We were looking for a power lift recliner for our parents. We found the perfect chair at Ashley. Our Sales rep Sherri spent time showing us what is available and helped us find the perfect recliner. We also picked up some nice accessories for ourselves. Great shopping experience. Highly recommend Ashley and ask for Sherri. read more

I am not happy with Ashley furniture at all!!! I bought a marble dining room table with 4 chairs in 2019 and about a year or two later the marble was cutting off the dining room table and the chairs was getting ripped on the seat cover so they returned it and now it's happening again, but it's worse. The seat covers are all torn and now the legs on the chairs and the 4 dining room table chairs are all loose and coming off that I'm afraid of falling with my bad knees I called them they said that I canceled my coverage which I have no idea why I would do that because I had a five year warranty on it and now for some reason I don't maybe because I did the warrantee already but I'm pissed I will never ever do anything with Ashley furniture again please think twice about getting any piece of furniture from them. And read more

Wish I could give zero stars. My husband bought me a new recliner as I have become disabled and needed something easier for me to get in and out of. It's an electric recliner, and in less then a year it had broke 3 times. Keep in mind I spend 98% of my day in bed. So the chair is not used a lot. My husband spent $1800 on a recliner that I can't even use when I want to sit out in the livingroom with my family. I am just absolutely disgusted with my purchase. I will NEVER purchase from them again and will never recommend them. What a shame. Now I am stuck in bed, abd can't be out in the living room enjoying my family. Shame on you Ashley, shame on you abd your crappy furniture. read more