Absolutely unacceptable experience at the Mattress Firm on Coburg Road in Eugene. We placed an order totaling $500 for two pillows that required delivery. Before they arrived, our family received pillows as a Christmas gift and ended up loving those. When the Mattress Firm pillows were delivered, we never opened the box. Within a few weeks of purchase, I returned to the store to request a refund. Despite the pillows being unopened, unused, and brand new, the store refused to take them back. What made this experience significantly worse was the behavior of the store manager. She was rude, dismissive, and completely indifferent to the financial impact this had on our family. She refused to be helpful in any way, would not allow me to speak with anyone else or escalate the issue, and essentially shut the conversation down in a hostile manner. Being treated with this level of disrespect while being denied a refund for $500 of unopened merchandise is outrageous. There was no empathy, no customer service, and no professionalism shown. I strongly advise anyone considering shopping at this location to be extremely cautious and to get return policies in writing. Based on this experience, I will never shop here again. read more

Mattress Firm Eugene Coburg Station - Mattresses Near Me - Eugene, Oregon

absolutely not a good experience. The salesperson was alone and kept interrupting to go to other people, he did not demonstrate the bed and did not tell us that this bed rises in one direction. Up! The bed is dangerous. A person with dementia or some other impairment, or even accidentally, would end up on the floor. The bed would simply dump them. What if they could not get up? This should have been pointed out to us at the point of purchase. Also, a person who needed to sleep in a heads up reclining position would be on a downward slant, which would be uncomfortable and untenable. You couldn't stay there. You would continue to slide downward. When I called the store, the salesperson said I had to pay 250.00, to return the bed. I think this is unfair. The bed is unsafe. He would not give me a supervisor's name or number and says that there is no one in a supervisory capacity he would give me a name or number to. This is wrong! read more

Wow, what a great mattress shopping experience. My partner has back issues and we were shopping for a new mattress with better support, and they were so helpful, and patient. They helped us find the perfect mattress for my partner's needs, and at a great value. When we need to replace the mattress in our guest room we will be coming back here! read more

My adjustable frame quit working after less than two years use. My mattress was broken down and already sagging in the middle after only two years. All resolutions fell into dead ends and difficulty in trying to resolve. Never will I go here for a mattress again. read more

I am updating my previous review. The Mattressfirm company, staff, manager and delivery techs at Coburg Rd went over and above to address my issue. I am impressed with everything they did to assist my situation. My bed was replaced and I could not be happier. I feel very confident that you won't be dissatisfied if you buy your bed from Mattressfirm at Coburg Rd ! read more

ben was super helpful when we were looking for a new mattress and he was able to help us find the best fitting mattress for us.!! also gave us a great deal read more

The end result is that I'm happy and I would have given 3 stars, but I had to do SO MUCH WORK to get to this point. In the end I was refunded the full delivery fee and they even offered to come back and pick up the box spring they left behind, but it had been weeks, I have a small apartment and I already took care of it. But to get to this point, I had to send an email to their customer service team, who then called me and basically told me "Well I wasn't there for that conversation so I cannot confirm what he did or did not tell you." Seriously? If you're going to call to mitigate the situation, why have an attitude and talk to me like that? Other than the dishonesty, the hassle with delivery & pickup and the BS customer service call I am very happy with my mattress and glad the manager of the store agreed to refund me the delivery charge. read more

Went to look around for a new bed for my older daughter, not being from here we had no clue were to even start. I googled the closest furniture store that specializes in beds and it brought us here. I'm glad it did. This store had a great selection of all types of beds and I was surprised my daughter found one she liked within 20 minutes. Very impressive for a teenager. We paid for the bed and it was delivered early that Monday morning before she returned home from school. Something I thought would be a all day thing was faster then going back to school shopping. Lol. Not to forget the customer service was great and so were the young men that delivered it. I would definitely recommend this store if you are looking for a new bed. read more

I came in here earlier this afternoon with my brother. We needed to buy a new mattress for my mom, as she's having trouble with her current mattress and discomfort. We wanted her to have a better one because we've really been noticing a big problem with her and having leg pain, and she isn't sleeping well. My brother had bought his mattress here and loved the experience, so he wanted to come back here. We walk in and were immediately greeted by an employee. My brother asked for Ben Llorente, the manager of the store. Ben was the one who sold my brother his mattress and he raved about the experience. My brother is that one customer who is an absolute pain in the ass and quite demanding. So for him to say good things about Ben, they must be true, and Ben went out of his way to help. After hearing my brother describe his experience, I found that we had the exact same thing from Ben the second time around. My brother, once he has found a store/person like Ben, he doesn't comparison shop. He just goes in and deals with them and them alone. He does the same with cars and the dealership he uses, and many other businesses. Today, we were looking for a good mattress for mom. We explained the problems she was having and why. Ben asked multiple questions and was just really helpful. He showed us different options, and we picked out the one we thought was best. We also bought her a new pillow from the store to enhance the experience. I've got her new bedding, so she has everything, and I'm very excited for Tuesday when it is delivered. In picking out the frame, Ben asked how much mom weighed, not exact numbers, but if she was heavier, and if she would be flopping into bed due to her leg problems, and a few other questions to determine which frame would suit her the best. I really appreciated this because it felt like Ben was paying good attention to what we were saying about why we were there to buy a mattress and making sure we were buying what was best for mom to be perfect and really get it right the first time. The whole experience was very quick. I checked in on Yelp because there was a deal about a frame and a discount. I literally did this as I walked into the store. My brother commented about how quick our shopping trip was in there. So once again, I checked Yelp to see how long it has been. 32 minutes. Ben helped us pick out a mattress, set up the delivery, and do the financing stuff, and send us out the door in 32 minutes. It didn't feel rushed either. It was just efficient. Ben chatted with us as we were going through everything, talked about prices. He also really worked to give us some good discounts and save us money where he could, and it was clear he takes care of repeat customers. Would I return? Absolutely. I was looking at Yelp to read reviews, and I noticed every single review, even the ones in the not recommended section were 5 stars. They have an absolute gem of an employee in Ben. I would definitely go back when it's time for me to buy my own mattress. The customer service, the speed and efficiency, the attention to detail in finding the perfect fit for mom, all of that equaled one fantastic experience. My mother's comfort is extremely important to me for whatever time I have left with her, and it honestly felt like Ben treated this sale with the same care, almost like he felt how important it was. I would presume he treats all of his customers that way, and that alone can be worth its weight in gold. Review 42 of 2017. read more

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Sarah in the Eugene store provided great service. She listened to what I was looking for and made sure I was happy with my purchase.

Walked in and asked to see some full size mattresses and she showed me all the best options. She was very kind and immediately helped me. She also took $200 off the price because a sale was coming. There was no pressure to spend more or less on anything. It was fast, easy, simple and I can't wait to get my daughters new mattress. She went the extra mile and checked their Springfield store to see if what I purchased was in. Great place to go to get a new mattress. They have high quality options. read more

Ben was a fantastic help! I came in looking for a mattress similar to one I had a few years back and he was very patient and friendly and made great recommendations while staying in my price range. Couldn't have asked for better customer service. read more

The store on Coburg rd is awesome! Demetrie was such a caring and thoughtful salesperson. We had a terrible experience with the gateway locations Eric Strong. If you like buying from rude used car salesman Eric Strong is you guy. If you want to buy from the exact opposite go to Coburg Rd and ask for Demetrie. I'd didn't think I would ever buy from them again. I sure glad my wife said to try a different location. read more

Great service. Great prices. Friendly and fast. good value. Ben is great. We had a budget that he respected and found us the best value for our money. read more

Phenomenal customer service, Ben helped us out by providing the best options for us. We really appreciated all his help, definitely buy your mattress at this location! read more

My boyfriend and I just moved in together and needed a new bed asap. We were waiting in a good deal and we stumbled across a queen bed on sale for $699. We hoped in our car and went straight to the store where we were greeted by the lovely Carolyn. Not only did was she very friendly but super knowledgeable and hooked us up on price matching a different mattress sibce the onr we wanted was out of stock. I highly recommend this location and appreciate her amazing efforts! read more

I went to mattress firm and was helped by Carolyn who was absolutely amazing. I would definitely buy another bed from mattress firm, but I won't need to because my bed is amazing and It has a lifetime warranty.. read more

We came to mattress firm on Coburg in search of a new bed. Carolyn was amazing, attentive, and helped us try out tons of different options. We really didn't even know what kind of bed We was looking for, but she helped us narrow down the search. In the end, we got a great deal and will be coming back to mattress firm for all of our bedding needs. ;) read more

Matt at the Eugene store on Coburg Rd was SO helpful! When the mattress we purchased via Mattress Firm out of state did not arrive, he got us a better mattress, at the same price and had it delivered. Amazing service, my daughter would have had to sleep on the floor for a week if he hadn't helped. Thank you!! read more

What an amazing experience we had today while purchasing a mattress for our son! Ben offered premiere customer service, was personable and friendly and genuinely cared about our purchase! The store itself was extremely COVID safe and had a sanitizing station upon entering. If you are in search of a quality mattress and competitive pricing along with personalized service go see Ben at Mattress Firm- you will be impressed and satisfied! read more

Visited mattress store Yesterday and Ben was very helpful and went above and beyond to make sure I received the mattress that was right for me, and in my price range. He wasn't pushy and overall I had a great experience for my second mattress purchase and would highly recommend! Very professional! Thanks for the help Ben! read more

Helped take the confusion out of mattress buying! We were able to compare multiple brands and make the best decision. Really happy with the delivery service and my bed! read more

We just ordered our new bed. Worked with Wendy on all of the specifics a few weeks ago (very helpful), testing out 8 different options. I stopped in today to arrange the delivery. Friendly and helpful... read more

Erick was very helpful and helped us with same day delivery and helped us with a price we needed to meet.

I had a problem with another store an Ben was awesome helping me figure out the issue. I would recommend him to anyone and also go back to him for any future business. read more

I bought a new king sized bed. I am disabled, above knee amputee. I feel very fortunate to have met Ben Llorente. He was courteous and extremely helpful. He evaluated my needs and selected the proper mattress for me. I highly recommend Sleep Train because of Ben Llorente. Sleep Train is lucky to have him as an employee! read more

We purchased a mattress at sleep train two and a half months ago, partially because of the 120 day return guarantee. The bed was purchase for our son and wasn't as comfortable as he though it would be so he ended up sleeping in a spare bed. We went to Sleep Train and returned the bed with no hassle or questions. it was so quick and easy. Darrell from Sleep Train delivery just picked up the bed. He inspected it, wrapped it up and took it away. No hassle no fuss and quick. I am so impressed with Sleep Train and their guarantee that my son and I are headed there right now to purchase another bed. I would highly recommend Sleep Train for your next mattress purchase. Thank you Sleep Train for honoring your guarantee and not trying to wiggle out of it with fine print or or a bed inspection that would be impossible to pass. read more

Larry was fantastic! He helped us purchase a bed for our son going to UofO without high pressure sale tactics and gave us all the background we needed to make an informed decision. He got the bed delivered the next day. The delivery was done on time. We shopped at a lot of places but this place was definitely the best place - price and service. Thanks Larry! read more

Worst costumer service I have had in a long time! The people working couldn't get off their butt's to help me out and just pointed where to go. I will never go back and went else where to buy a mattress! read more

Spoke to Dimitri and was very pleased with his customer service! I was purchasing a mattress for my brother, out of state and Dimitri was very helpful and courteous! He took his time to show my brother many selctions and prices before making the right decision and helping set up delivery as well. Very fair pricing and excellent customer service! Please give these people your business! read more

Omg a great variety of beds. Brendan was so knowledgeable, I have different issues than my husband but Brendan found us the perfect bed and I didn't have to lay on 50 beds he directed me to the ones that would suit my needs. Highly recommend them. read more

Shout out to Ben, the store manager. He was extremely helpful, but didn't try to upsell us. He listened to what we wanted, showed us a wide range of options, and wasn't at all pushy or "salesmany ". read more

Will was very helpful! I got a good deal on a great mattress! Very friendly and welcoming!

We stopped by to get some bedding and Demetrie was so terrific !!! He was so helpful and took extra time to order what we needed. Customer Service rated a 10+++. Thanks Demetrie!!! read more

Demetrie was so helpful and friendly. He made our experience so easy and enjoyable. 10/10 would recommend this location, especially because of Demetrie's help! read more

I had the worst consumer experience of my life dealing with this Mattress Firm in Eugene, OR. Do not believe for one second that you can easily return the bed after a 100 day trial. I ended up returning the bed, partially because I never received the pillows and sheets for which I payed $700 (which where supposed to come in the mail - TWICE), and partially because I thought the bed was definitely not worth the $5000 I paid. The idiot salesman at this Mattress Firm tried to refund my account, but ended up double billing, so I had an ~$11,000 bill that the bank expected me to pay - and NO BED! The bank (Synchrony - your only choice and the absolute worst) ended up doing an investigation for fraud, which eventually worked out in my favor. I will never EVER buy a Mattress from Matress Firm again, and I whole-heartedly recommend the same to all my friends and family. I don't think Matress Firm itself is a bad company, but I do believe those at this location (and Corvallis, OR) are incredibly incompetent with customer support, and very deceptive salesmen. read more