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Mattress Firm Eugene Coburg Station

4.4 (36 reviews)
Open 10:00 am - 8:00 pm

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5 months ago

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1 year ago

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2 years ago

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8 months ago

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7 years ago

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Megan R.

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4 years ago

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9 years ago

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4 years ago

Sarah in the Eugene store provided great service. She listened to what I was looking for and made sure I was happy with my purchase.

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7 years ago

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7 years ago

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9 years ago

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6 years ago

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6 years ago

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8 years ago

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12 years ago

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11 years ago

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11 years ago

Erick was very helpful and helped us with same day delivery and helped us with a price we needed to meet.

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10 years ago

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8 years ago

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9 years ago

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12 years ago

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10 years ago

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10 years ago

Will was very helpful! I got a good deal on a great mattress! Very friendly and welcoming!

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9 years ago

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8 years ago

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Review Highlights - Mattress Firm Eugene Coburg Station

Ben offered premiere customer service, was personable and friendly and genuinely cared about our purchase!

Mentioned in 9 reviews

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People searched for Mattresses 210 times last month within 20 miles of this business.

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The Mattress Company

The Mattress Company

4.4(22 reviews)
1.4 mi
$$

Huge shout out to Daisy for helping me find the right adjustable base to fit my needs and making it…read moreso much Fun!! She made sure I knew exactly what to expect and in the price range that fit my budget. Colby and Russell were kind and helpful and did a great job. Going to sleep great tonight.

My proverbial hat is off to Jenny and the other fine folks at The Mattress Company near Valley…read moreRiver Center in Eugene. I have rarely received better customer service than my recent interaction with them. A bit over three years ago, my partner bought a motorized adjustable frame and mattress. Three days ago, it stopped going up and down. Unfortunately we could not find ANY information, not the purchase date, not the method of payment, and most importantly, as it turned out, no operation manual either. We couldn't even remember the name of the store (although we did recall the location). So, after a false start, we were able to contact the store, who still had the record of our purchase, and was kind enough to email us a copy. I contacted the service company and filled out a lengthy online questionnaire and uploaded it. Turns out the warranty had expired earlier this year in January. So, we called the store again. The gentleman I spoke with suggested I change the batteries in the remote. I questioned this as the remote did light up and appeared to be functional, but he explained that sometimes that will happen but with weak batteries it won't transmit properly. Good to know. So, I changed the batteries. Then the fun truly began. Without the owners manual, what do I do to pair the remote with the bed? I know, I will search for the answer on line. Instead of an answer, I got TWO answers. By this time, the warranty company had received my info but denied our claim since it was out of warranty. The gentleman I spoke with told me how to pair the remote. I followed his directions and it continued to not work at all. So, I phoned the store again. Everyone I spoke with was pretty certain the remote was to blame and not the motor mechanism. So, we ordered another remote. Jenny went out of her way to make sure the remote was obtained from the warehouse the very same day, and so I went there to pick it up, but had the presence of mind to bring the old, presumably bad remote with me. When I arrived at the store, they were expecting me and Jenny had the new remote all ready to go. I asked if they would please show me how to pair the remote since I had been given two conflicting methods. Well, it turned out there was a THIRD method of pairing. By this time, you are probably ahead of me. Sure enough, after we tried pairing the new remote, I had to try the third method of pairing on my old remote. Sure enough, the third method worked, and I didn't have to buy the new remote after all. Jenny and the other two men were almost as happy as I was that I ended up not having to buy anything at all. BUT Jenny did say that, when I got home, if it still didn't work, they would make sure their tech would come out the same day, at a trip charge of just $30, to make sure everything was okay! Well, further assistance wasn't necessary. When I got home, I tried the same pairing method that worked at the store, and sure enough, it worked just fine, saving my partner and I LOTS of money. Jenny and her associates were more concerned with making sure I was taken care of instead of just trying to make a sale, which they easily could have done. I told them I was sorry they had to make a special trip to the warehous to get the new remote, now unnecessary, but they assured me it was no problem. It's been a really long time since I had such excellent customer service when no money exchanged hands. Needless to say, The Mattress Company has more than earned our repeat business, and my partner and I will certainly tell everyone we know that if they are in need of a new mattress or frame, that there was only one place in town that they needed to go. Thanks again, Jenny and your associates. We will never forget your kind assistance.

Mattress Firm Eugene Springfield

Mattress Firm Eugene Springfield

3.5(30 reviews)
1.8 mi
$$

My husband and I were looking to upgrade our bed and wanted to take advantage of the Labor Day…read moresale. . . We had the best experience doing that! Laurel helped point us in the right direction because we weren't sure of the firmness we desired and the material of the mattress that we would fall in love with. We had the opportunity to take our time and they were never pushy. Financing helped us buy the bed we absolutely loved. We are so happy and excited to receive our new bed.

Be careful of the Bait & Switch!…read more We needed to purchase basic metal frame for a guest room. We called in Sunday evening 1/7/24 asking if they had some in stock and the price, the sales person told me they had them in stock and they were $99. I couldn't make it over there before they closed, so I went after work on Monday 1/8/24. I didn't inform the Sales rep (probably different rep) there I called in yesterday. He asks how he can help, and I ask for a basic metal frame. He shows them to me and I grab a frame and carry it to the counter. He types in all my information to ring up the sale but now the price is $130, despite the fact there is a bed frame display behind the counter saying $119 is the most expensive basic metal bed frame they have. When I pointed this out I was informed this is a "newer improved frame" than the old display. The rep then informed me that he could order the $99 older model from their warehouse, but I would have to come back Wednesday. Now I could have waited, it's a small sale and there's probably little to no commission, and I know it's only $30, but don't try and pad your sales numbers using my wallet. I went to the competition across the parking lot and they happily sold me their fanciest basic metal frame.

Photos
Mattress Firm Eugene Springfield - Mattress propped up on adjustable base.

Mattress propped up on adjustable base.

Mattress Firm Eugene Springfield
Mattress Firm Eugene Springfield

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Mattress Firm Eugene Coburg Station - mattresses - Updated May 2026

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