They were so polite and helpful. We weren't looking for fancy and they found us just what we…read moreneeded! We will be back!

What an amazing experience! I've been saving for quite a while for a high end mattress. Julia…read morewalked me through the process methodically and with expertise and great product knowledge. I even came in under budget! Don't waste your time or money anywhere else.

Huge shout out to Daisy for helping me find the right adjustable base to fit my needs and making it…read moreso much Fun!! She made sure I knew exactly what to expect and in the price range that fit my budget. Colby and Russell were kind and helpful and did a great job. Going to sleep great tonight.

My proverbial hat is off to Jenny and the other fine folks at The Mattress Company near Valley…read moreRiver Center in Eugene. I have rarely received better customer service than my recent interaction with them. A bit over three years ago, my partner bought a motorized adjustable frame and mattress. Three days ago, it stopped going up and down. Unfortunately we could not find ANY information, not the purchase date, not the method of payment, and most importantly, as it turned out, no operation manual either. We couldn't even remember the name of the store (although we did recall the location). So, after a false start, we were able to contact the store, who still had the record of our purchase, and was kind enough to email us a copy. I contacted the service company and filled out a lengthy online questionnaire and uploaded it. Turns out the warranty had expired earlier this year in January. So, we called the store again. The gentleman I spoke with suggested I change the batteries in the remote. I questioned this as the remote did light up and appeared to be functional, but he explained that sometimes that will happen but with weak batteries it won't transmit properly. Good to know. So, I changed the batteries. Then the fun truly began. Without the owners manual, what do I do to pair the remote with the bed? I know, I will search for the answer on line. Instead of an answer, I got TWO answers. By this time, the warranty company had received my info but denied our claim since it was out of warranty. The gentleman I spoke with told me how to pair the remote. I followed his directions and it continued to not work at all. So, I phoned the store again. Everyone I spoke with was pretty certain the remote was to blame and not the motor mechanism. So, we ordered another remote. Jenny went out of her way to make sure the remote was obtained from the warehouse the very same day, and so I went there to pick it up, but had the presence of mind to bring the old, presumably bad remote with me. When I arrived at the store, they were expecting me and Jenny had the new remote all ready to go. I asked if they would please show me how to pair the remote since I had been given two conflicting methods. Well, it turned out there was a THIRD method of pairing. By this time, you are probably ahead of me. Sure enough, after we tried pairing the new remote, I had to try the third method of pairing on my old remote. Sure enough, the third method worked, and I didn't have to buy the new remote after all. Jenny and the other two men were almost as happy as I was that I ended up not having to buy anything at all. BUT Jenny did say that, when I got home, if it still didn't work, they would make sure their tech would come out the same day, at a trip charge of just $30, to make sure everything was okay! Well, further assistance wasn't necessary. When I got home, I tried the same pairing method that worked at the store, and sure enough, it worked just fine, saving my partner and I LOTS of money. Jenny and her associates were more concerned with making sure I was taken care of instead of just trying to make a sale, which they easily could have done. I told them I was sorry they had to make a special trip to the warehous to get the new remote, now unnecessary, but they assured me it was no problem. It's been a really long time since I had such excellent customer service when no money exchanged hands. Needless to say, The Mattress Company has more than earned our repeat business, and my partner and I will certainly tell everyone we know that if they are in need of a new mattress or frame, that there was only one place in town that they needed to go. Thanks again, Jenny and your associates. We will never forget your kind assistance.

I came in here earlier this afternoon with my brother. We needed to buy a new mattress for my mom,…read moreas she's having trouble with her current mattress and discomfort. We wanted her to have a better one because we've really been noticing a big problem with her and having leg pain, and she isn't sleeping well. My brother had bought his mattress here and loved the experience, so he wanted to come back here. We walk in and were immediately greeted by an employee. My brother asked for Ben Llorente, the manager of the store. Ben was the one who sold my brother his mattress and he raved about the experience. My brother is that one customer who is an absolute pain in the ass and quite demanding. So for him to say good things about Ben, they must be true, and Ben went out of his way to help. After hearing my brother describe his experience, I found that we had the exact same thing from Ben the second time around. My brother, once he has found a store/person like Ben, he doesn't comparison shop. He just goes in and deals with them and them alone. He does the same with cars and the dealership he uses, and many other businesses. Today, we were looking for a good mattress for mom. We explained the problems she was having and why. Ben asked multiple questions and was just really helpful. He showed us different options, and we picked out the one we thought was best. We also bought her a new pillow from the store to enhance the experience. I've got her new bedding, so she has everything, and I'm very excited for Tuesday when it is delivered. In picking out the frame, Ben asked how much mom weighed, not exact numbers, but if she was heavier, and if she would be flopping into bed due to her leg problems, and a few other questions to determine which frame would suit her the best. I really appreciated this because it felt like Ben was paying good attention to what we were saying about why we were there to buy a mattress and making sure we were buying what was best for mom to be perfect and really get it right the first time. The whole experience was very quick. I checked in on Yelp because there was a deal about a frame and a discount. I literally did this as I walked into the store. My brother commented about how quick our shopping trip was in there. So once again, I checked Yelp to see how long it has been. 32 minutes. Ben helped us pick out a mattress, set up the delivery, and do the financing stuff, and send us out the door in 32 minutes. It didn't feel rushed either. It was just efficient. Ben chatted with us as we were going through everything, talked about prices. He also really worked to give us some good discounts and save us money where he could, and it was clear he takes care of repeat customers. Would I return? Absolutely. I was looking at Yelp to read reviews, and I noticed every single review, even the ones in the not recommended section were 5 stars. They have an absolute gem of an employee in Ben. I would definitely go back when it's time for me to buy my own mattress. The customer service, the speed and efficiency, the attention to detail in finding the perfect fit for mom, all of that equaled one fantastic experience. My mother's comfort is extremely important to me for whatever time I have left with her, and it honestly felt like Ben treated this sale with the same care, almost like he felt how important it was. I would presume he treats all of his customers that way, and that alone can be worth its weight in gold. Review 42 of 2017.

Absolutely unacceptable experience at the Mattress Firm on Coburg Road in Eugene…read more We placed an order totaling $500 for two pillows that required delivery. Before they arrived, our family received pillows as a Christmas gift and ended up loving those. When the Mattress Firm pillows were delivered, we never opened the box. Within a few weeks of purchase, I returned to the store to request a refund. Despite the pillows being unopened, unused, and brand new, the store refused to take them back. What made this experience significantly worse was the behavior of the store manager. She was rude, dismissive, and completely indifferent to the financial impact this had on our family. She refused to be helpful in any way, would not allow me to speak with anyone else or escalate the issue, and essentially shut the conversation down in a hostile manner. Being treated with this level of disrespect while being denied a refund for $500 of unopened merchandise is outrageous. There was no empathy, no customer service, and no professionalism shown. I strongly advise anyone considering shopping at this location to be extremely cautious and to get return policies in writing. Based on this experience, I will never shop here again.

Excellent service…read more The people who run this business are very professional and nice. They have really low priced quality mattresses. Overall a great place which I have nothing negative to say.

Outstanding place to buy a mattress. David the owner by the way is great to purchase from. Very…read moreknowledge to

Angela greeted us at the door and was pleasant and knowledgeable about all of the products in the…read morestore. She took excellent care of us and was able to find the perfect bed for our preteen daughter. Their regular prices were the same or better than another competitor's "slashed prices" ( to make you believe that you were getting a good deal- at the competitor's store). They offer free delivery on anything greater than 500$. Bottom line..... local business that has been here for over 10 years that is reputable and pleasant..... I will buy my beds from them only! It was a great experience! Winner winner..... chicken dinner!!!!

Right at entering the front door of The Mattress Company in Springfield the service was friendly,…read moreknowledgeable and efficient. The store was neat and tidy with plenty of selection. I was able to purchase a much better quality matress for a lower price than I was expecting. The very next night I was sleeping on my new comfy, cozy, healthy matress. Thank you so very much to The Matress Companty team!!

After returning our Sealy to CostCo (it started failing after one night of use) we tried this…read morelocal store and... We got Great Service! They did not try to up-sell us, just showed us what we asked for then let us explore the store, answering all our questions as we looked. We purchased two mattresses (of different types) both made in the Pacific NW and better quality than we could find elsewhere. From order to delivery they did a great job. BTW, in researching comparable mattresses we ended-up spending less at Doc's as well.

Shout out to Doc's Mattress for giving me the best sleep of my life after purchasing their Firm…read moreSupport Copper Coil, CBD Infused Mattress. What I like is the support, craftsmanship, and beautiful turquoise color (it's so me!!), It is handcrafted in here in Oregon, Eugene, I think, and all of the money stays here. It's a win, win for all. High quality products with a ton of research going into the latest sleep innovations, and it has a 10 year warranty, unbelievable!

Though we did not purchase anything today, we had great service from Casey and I'm sure we will buy…read moresome of their Porter tables... Beautiful hardwood made in India.

Brenner's is our favorite store when looking for new furniture and accessories. Their furniture…read morebrands are some of the best, the store displays are always very nicely arranged for the customers, and the salespeople are friendly and very helpful. Carrie has taken care of our last few purchases, and the process was very easy. Delivery was made before scheduled time, and the delivery crew were very polite, careful regarding our home surroundings and did an excellent job of assembling the new furniture.

Thanks Rebecca. I…read moreneeded a bed, a twin bed fir me. A large adult male. My sister is visiting and I'm offering her the master bedroom during her visit and for the week I needed a bed for me for the spare bedroom. No hassle, no muss, no fuss. Total time from entry to exit 20 minutes. Perfect for me. Thanks Rebecca.

This is a locally-owned family business. The people are so nice and helpful. They are people with…read morewhom are easy to work. This store has a wide variety of mattresses, manufactured by many different companies and, also, sell rebuilt ones that they make right there in their warehouse. I highly recommend checking them out when you need a new mattress.

My sofa was still in good condition, but the cushions had gone soft, saggy, and uncomfortable. I…read moretook one cushion in to The Foam Man. In one hour I picked up the re-stuffed cushion and additional 'batted' foam cores ready to stuff into the remaining cushions. Service was very friendly, and the pricing compares well to cushion replacement quotes I've found on the 'net, and is much better than upholstery shops. The store itself is interesting to explore -- I never knew there were so many types of foam. Custom dog beds too! My couch is now as plump and comfortable as new.

Our third project with Cen is another 5+ star result. Cen rebuilt our sofa cushions which have a…read moresculptured back edge. They fit flawlessly and are the perfect firmness. Such excellent craftmanship and service!

Bradley was a wonderful and highly knowledgeable person who helped me select a mattress to replace…read morean old one. He was exceptionally great at his job and highly recommend him on your next mattress. Was able to get me a cap king pillow top in stock and got hit delivered within 24 hours.

My husband and I were looking to upgrade our bed and wanted to take advantage of the Labor Day…read moresale. . . We had the best experience doing that! Laurel helped point us in the right direction because we weren't sure of the firmness we desired and the material of the mattress that we would fall in love with. We had the opportunity to take our time and they were never pushy. Financing helped us buy the bed we absolutely loved. We are so happy and excited to receive our new bed.