Huge shout out to Daisy for helping me find the right adjustable base to fit my needs and making it…read moreso much Fun!! She made sure I knew exactly what to expect and in the price range that fit my budget. Colby and Russell were kind and helpful and did a great job. Going to sleep great tonight.

My proverbial hat is off to Jenny and the other fine folks at The Mattress Company near Valley…read moreRiver Center in Eugene. I have rarely received better customer service than my recent interaction with them. A bit over three years ago, my partner bought a motorized adjustable frame and mattress. Three days ago, it stopped going up and down. Unfortunately we could not find ANY information, not the purchase date, not the method of payment, and most importantly, as it turned out, no operation manual either. We couldn't even remember the name of the store (although we did recall the location). So, after a false start, we were able to contact the store, who still had the record of our purchase, and was kind enough to email us a copy. I contacted the service company and filled out a lengthy online questionnaire and uploaded it. Turns out the warranty had expired earlier this year in January. So, we called the store again. The gentleman I spoke with suggested I change the batteries in the remote. I questioned this as the remote did light up and appeared to be functional, but he explained that sometimes that will happen but with weak batteries it won't transmit properly. Good to know. So, I changed the batteries. Then the fun truly began. Without the owners manual, what do I do to pair the remote with the bed? I know, I will search for the answer on line. Instead of an answer, I got TWO answers. By this time, the warranty company had received my info but denied our claim since it was out of warranty. The gentleman I spoke with told me how to pair the remote. I followed his directions and it continued to not work at all. So, I phoned the store again. Everyone I spoke with was pretty certain the remote was to blame and not the motor mechanism. So, we ordered another remote. Jenny went out of her way to make sure the remote was obtained from the warehouse the very same day, and so I went there to pick it up, but had the presence of mind to bring the old, presumably bad remote with me. When I arrived at the store, they were expecting me and Jenny had the new remote all ready to go. I asked if they would please show me how to pair the remote since I had been given two conflicting methods. Well, it turned out there was a THIRD method of pairing. By this time, you are probably ahead of me. Sure enough, after we tried pairing the new remote, I had to try the third method of pairing on my old remote. Sure enough, the third method worked, and I didn't have to buy the new remote after all. Jenny and the other two men were almost as happy as I was that I ended up not having to buy anything at all. BUT Jenny did say that, when I got home, if it still didn't work, they would make sure their tech would come out the same day, at a trip charge of just $30, to make sure everything was okay! Well, further assistance wasn't necessary. When I got home, I tried the same pairing method that worked at the store, and sure enough, it worked just fine, saving my partner and I LOTS of money. Jenny and her associates were more concerned with making sure I was taken care of instead of just trying to make a sale, which they easily could have done. I told them I was sorry they had to make a special trip to the warehous to get the new remote, now unnecessary, but they assured me it was no problem. It's been a really long time since I had such excellent customer service when no money exchanged hands. Needless to say, The Mattress Company has more than earned our repeat business, and my partner and I will certainly tell everyone we know that if they are in need of a new mattress or frame, that there was only one place in town that they needed to go. Thanks again, Jenny and your associates. We will never forget your kind assistance.

Absolutely unacceptable experience at the Mattress Firm on Coburg Road in Eugene…read more We placed an order totaling $500 for two pillows that required delivery. Before they arrived, our family received pillows as a Christmas gift and ended up loving those. When the Mattress Firm pillows were delivered, we never opened the box. Within a few weeks of purchase, I returned to the store to request a refund. Despite the pillows being unopened, unused, and brand new, the store refused to take them back. What made this experience significantly worse was the behavior of the store manager. She was rude, dismissive, and completely indifferent to the financial impact this had on our family. She refused to be helpful in any way, would not allow me to speak with anyone else or escalate the issue, and essentially shut the conversation down in a hostile manner. Being treated with this level of disrespect while being denied a refund for $500 of unopened merchandise is outrageous. There was no empathy, no customer service, and no professionalism shown. I strongly advise anyone considering shopping at this location to be extremely cautious and to get return policies in writing. Based on this experience, I will never shop here again.

absolutely not a good experience. The salesperson was alone and kept interrupting to go to other…read morepeople, he did not demonstrate the bed and did not tell us that this bed rises in one direction. Up! The bed is dangerous. A person with dementia or some other impairment, or even accidentally, would end up on the floor. The bed would simply dump them. What if they could not get up? This should have been pointed out to us at the point of purchase. Also, a person who needed to sleep in a heads up reclining position would be on a downward slant, which would be uncomfortable and untenable. You couldn't stay there. You would continue to slide downward. When I called the store, the salesperson said I had to pay 250.00, to return the bed. I think this is unfair. The bed is unsafe. He would not give me a supervisor's name or number and says that there is no one in a supervisory capacity he would give me a name or number to. This is wrong!

Outstanding place to buy a mattress. David the owner by the way is great to purchase from. Very…read moreknowledge to

Excellent service…read more The people who run this business are very professional and nice. They have really low priced quality mattresses. Overall a great place which I have nothing negative to say.

Right at entering the front door of The Mattress Company in Springfield the service was friendly,…read moreknowledgeable and efficient. The store was neat and tidy with plenty of selection. I was able to purchase a much better quality matress for a lower price than I was expecting. The very next night I was sleeping on my new comfy, cozy, healthy matress. Thank you so very much to The Matress Companty team!!

The Mattress Company has been recommended to us several times, and we were happy with their service…read moreand bed options. Libby is excellent and full of knowledge, and she helped us find the right bed for our needs. I highly recommend The Mattress Company, and we are looking forward to a better night's sleep. Thank you!

June 22 I visited Brenners website. Seeing there was an online chat I decided to give it a go. It…read moresurprised me to realize I was chatting with Lucas "real" person. I explained to Lucas exactly what type of chair I was searching for and what price line I was wanting to pay. He said they had several in the store and I made arrangement to meet Lucas when the store opened. I was greeted with a warm welcome. Rode the elevator down to the recliner area. What I appreciated most was that there was no trying to up sell or show me chairs I was not interested in. Perfect interaction and I felt my purchase was appreciated. Lucas share that Brenners has been in business 85 years at the same location. Upstairs the paperwork, payment and delivery day was completed. The two men who delivered the chair were on time, friendly and thanked me for shopping Brenners. Totally wonderful and positive experience. Memorable for all the right reasons. I highly suggest you check out Brenners! Shirley Gauthier

Brenner's was the third furniture store we visited today, and the one that ended up getting our…read morebusiness. When you step inside, there's nice jazz music, a nice smell and balloons contributing to a laid back party atmosphere. Our sales person felt honest and not pushy. There were at least three floors of furniture, lots of options. If you are looking for a sleeper sofa, definitely check this place out. We got a good deal on our purchases (they can usually meet other stores' prices) and they threw in delivery for free (normally $125). Definitely will be at the top of my list next time I need some furniture.

This is a locally-owned family business. The people are so nice and helpful. They are people with…read morewhom are easy to work. This store has a wide variety of mattresses, manufactured by many different companies and, also, sell rebuilt ones that they make right there in their warehouse. I highly recommend checking them out when you need a new mattress.

Outstanding service from all the staff. We bought a mattress for our RV and they formed it to fit…read moreour fifth wheel bedroom space. High quality mattress for an excellent price. We also bought "Blue Ice" cool top mattress cover at a great price, Blue Ice pillows to match, and sheet set. We highly recommend them over any other mattress store. Chris and Susie

Our third project with Cen is another 5+ star result. Cen rebuilt our sofa cushions which have a…read moresculptured back edge. They fit flawlessly and are the perfect firmness. Such excellent craftmanship and service!

This was sooo disappointing! I saw on their website how they'd opened a new location after not…read morehaving a brick and mortar and was stoked to get advice and supplies to reupholster my well-used (okay, sadly flat) dining room chairs. I called ahead (several times) but the phone always goes to voicemail directing customers to an email address instead. I didn't leave a message, so maybe what follows is on me? I live over an hour away and planned for this visit. I finally located their "new" address in a row of vacant strip mall stores. I also located their truck, randomly parked on the opposite side of the block, unconnected to anything. How pathetic that their "new" location, posted on their website, is a total bust - an abandoned storefront. Even more pathetic is the disrespect shown to potential customers by not updating the website, voicemail, or even the door of the former site. If I could give them zero stars, I would. Off to Portland....

My husband and I were looking to upgrade our bed and wanted to take advantage of the Labor Day…read moresale. . . We had the best experience doing that! Laurel helped point us in the right direction because we weren't sure of the firmness we desired and the material of the mattress that we would fall in love with. We had the opportunity to take our time and they were never pushy. Financing helped us buy the bed we absolutely loved. We are so happy and excited to receive our new bed.

Be careful of the Bait & Switch!…read more We needed to purchase basic metal frame for a guest room. We called in Sunday evening 1/7/24 asking if they had some in stock and the price, the sales person told me they had them in stock and they were $99. I couldn't make it over there before they closed, so I went after work on Monday 1/8/24. I didn't inform the Sales rep (probably different rep) there I called in yesterday. He asks how he can help, and I ask for a basic metal frame. He shows them to me and I grab a frame and carry it to the counter. He types in all my information to ring up the sale but now the price is $130, despite the fact there is a bed frame display behind the counter saying $119 is the most expensive basic metal bed frame they have. When I pointed this out I was informed this is a "newer improved frame" than the old display. The rep then informed me that he could order the $99 older model from their warehouse, but I would have to come back Wednesday. Now I could have waited, it's a small sale and there's probably little to no commission, and I know it's only $30, but don't try and pad your sales numbers using my wallet. I went to the competition across the parking lot and they happily sold me their fanciest basic metal frame.