I recently went to this store to buy a loveseat. I worked with a nice sales associate who helped me find the love seat I needed, I purchased it, scheduled a delivery date and was on my way. What was delivered to me was not a love seat it was a sofa and wouldn't fit in the small space that I needed it to. I contacted customer service and they said the receipt says sofa not love seat and since I signed it they wouldn't take it back. The sofa was on sale for the same price as the loveseat and the only word that was different on the receipt was sofa. I think the associate accidentally rang me up for the wrong thing because everything looked exactly the same. I believe it was an honest mistake on the associated end but they absolutely refuse to exchange it or let me return it. They are completely unwilling to work with me on this at all. Ridiculous. read more

Called for service on couch a month ago. Haven't heard 1 word. Called several times asking to schedule an appointment for service, same song each time "they'll call you within 3 business days ". Finally just ordered the parts from Amazon and fixed it ourselves. read more

I have been waiting fir my coffee table since July, ordered in Jun 6th. Called 5 times, waited combined hours of 3, emailed, only response was "well have some one get back to you". Talked to customer service 2x's. Everyone says well look into it and get back to you. Finally talked to Tony an associate at Ashley Rocklin store over 2 weeks ago who said he would follow up with me which he hasn't. Mind you NO ONE HAS REACHED OUT TO ME! I have been doing all the follow ups. I called again on Tuesday 9/9, left a message to give me a refund so I can shop else where. Still today Thursday no email, no phone call NOTHING! Ashley doesn't care about the customer, at least not this one. read more

AVOID AT ALL COST! (Altamonte Springs, Fl. Location) The product and customer service quality is not satisfactory, and they do not stand behind their product. Be warned that both Jason, the salesman and the "manager" Robert will not only lie and mislead you about the product quality, they will not accommodate any option to replace or repair a defective product. The reasonable expectation that a company would stand behind the quality of the product they sell is not part of their business model. Robert, a "manager" is a condescending, patronizing and disrespectful floor manager, and as a business owner I would be embarrassed to have him part of my team representing my organization. read more

Dont buy from them Please! I spent $4500 in july and already furniture is broken and they are avoiding me. My daughter's brandnew bed and mattress are on the floor because the dont want to replace! Store manager at location in Eugene OR. will not take care of the problem just keeps hidding when asked for. I will not stop until things are satisfied. I have given them the opportunity to fix the issues and they refused! I will be filling a multi claims against Ashley furniture. I have given them plenty of time and opportunity to resolve issues DONT BUY there products they dont stand behind there own products and then they also charge you a outstanding fee for delivery. Poor business practice!!!!!! read more

Customer service goes out the window once you place an order for furniture. Ashley charges $300.00 for what they call (white glove) delivery. Delivery was late with no advanced notice, delivery workers dropped the couch in the middle of the room. I had to ask them three time to get it placed correctly. There wasn't any pride or care taken in the delivery. A battery pack for the couch arrived a few days later. I was told during the purchase and also received an additional phone call the next day that someone would be out to install the battery pack. Five days later I call the store to find out when the battery install will happen. I was told by the floor manager this is something they don't do. He blamed the sale's person stating that she was new and didn't know they don't install battery packs. That isn't my problem, that's on the store to train their employees. I had two employees assure me that the battery pack would be installed once I received the battery. White Glove service my ____! In order to speak with someone on the phone you have to go through a phone system with a virtual assistance that is useless. If you ask to "speak to store" you may get a live person on the other end. Salem OR read more

On first visit at San marcos location, applied for credit and after making purchase and buying floor items and being told would be able to take was then told I wasn't able to do to an inspection pending in the next few days. Due to that incident I was given a gift card from which I tried purchasing something and was then told I couldn't use on anything but full price items. VERY DISAPPOINTED AND WILL DEFINITELY THINK TWICE ABOUT GOING BACK! By: Irene Thomas read more

Worst customer service ever! Paid $4,500 for three-piece living room set and purchased extended warranty through Ashley (ProtectAll/GBS). The warranty we were told in store covers EVERYTHING for five years...not true! Three years later one of the three pieces, lemon, starting having numerous issues, including seam pulling apart on leather McCaskill reclining couch. Sent numerous claims in and no matter what wording was used to describe flaw/damage it was rejected and declined. Sent in and in less than 12 hours received form letter declining. Reached out to store in Oxnard, CA - useless! Reached out to corporate office in Wisconsin and were told to call ProtectAll again. So now stuck with two of three pieces with no couch and REFUSE TO PURCHASE ANYTHING FROM ASHLEY FURNITURE AGAIN. Caveat emptor..BUYER BEWARE!!!!! read more

Walked in to take a look and was greeted and asked what brought us in and we told her that we had a wait from Cox communication (which was across the parking lot). She told us to have a look around, then got up and told her coworkers that "I told you guys they ain't her to buy and we need to put up a sign saying this ain't no waiting area". She didn't have a soft voice and we all heard what she said. We are in the market for some furniture but it won't be at Ashley furniture their employees need to know when to have their conversations; this employee is hurting the company and her fellow employees and needs to brush up on her customer service skills. Ashley furniture store 9200 W Sahara ave Las Vegas,NV 89117 read more

Put your reading glasses on for this. Sorry detailed! Our experience started off pleasant and the gentleman that helped us, Ronnie, was great! He really worked as much as possible to find us the closest dinning set to what we wanted that Ashley carried. After a lot of thought, we decided on the Ashley Moriville Gray 6 Piece Rectangle Extendable Table in late November and made sure it was to be delivered before Christmas. We were having our first Christmas with family in our new place. This is when things started to fall apart. On the first delivery there were two chairs and the table that needed to be replaced due to defects.The delivery guys informed me to call Ashley customer care to have the item(s) returned and replaced. Customer care let me know that was wrong but went ahead with the exchanges. This was after we sent pictures of the defects and customer care and agreed that they were indeed defects. The second delivery which was thankfully before Christmas, had a head delivery guy that was rude. He pulled the new chairs off the truck immediately but was skeptical that the table had a defect. He wanted to see the defect first. When he saw the table he said that it wasn't a defect and was part of the style of table. He mentioned that sometimes the customer gets confused when in fact there is no defect. He mentioned that the small pin hole in the table was on the new table as well. We requested to see the new table to see the defect he was talking about we found nothing of the sort. He didn't give us new leaves but said that they would fit the new table fine as they are all the same. He was very wrong. Christmas dinner came and they did not fit at all. So we spent Christmas dinner with awkward gaps in the table where we had the leaves that didn't fit or the same dye lot. After that we went into the store this time instead of calling customer care. Spoke to Ronnie and he spoke to his manager. We were told that their hands are mostly tied and I would need to deal with customer care over the phone. They did say that they would credit our account the delivery fee. Ok well that's something. After this I get two calls from customer care letting me know that the table is delayed now due to manufacturer. This delayed the delivery almost a month after. When I received the second call delaying it another week, I asked to speak to a manager/supervisor. I had not received my credit yet and felt I was being jerked around at this point. I was told they were busy and they would call me back. Never received a call from a manager. I did receive a call from customer care about a week later setting up delivery of the new table. I was floored. I told her I wanted to speak to a manager immediately which there was no one available after sitting on hold. She told me someone would return my phone call that day. Nothing. Next day someone else called to set up delivery not reading the notes I wanted to speak to a manager. Again I was told that a supervisor would be calling me within 24-48 hours (the last lady I spoke with gave me misinformation that I would receive a call so soon). Again absolutely nothing. I went in to speak with the store manager, Jim Leonard, at the Springfield store. He calmed me down a bit and let me know that is was corporate that dropped the ball and it would be fixed. I was given his card and his personal cell phone to call after delivery. If I found the table unsatisfactory or the delivery guys to be rude I was to call his cell phone immediately while they were there. I could at that time send the whole thing back. A breath of fresh air when the delivery guys were nice like the first delivery experience and the table with new leaves were satisfactory. I left a message on Jim's cell phone letting him know the delivery went well. His next steps were to contact his main contact at corporate to work out the best deal to compensate us for the headache. They were supposed to call us directly to speak with us. Crickets after two weeks. Delivery was February 6th and still not even the delivery fee has been credited to my account. Update: After not hearing from Jim the store manager I called to find out he had obviously brushed me off and had done nothing! He is supposidely refunding my delivery fee and contacting corporate. He said he would definitely call me in an hour and now more crickets... Will update later get anywhere with Ashley. At this point it better be a great deal to not just send the table and chairs back and never buy from them again. Ashley Furniture can choose how this review ends... read more

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Approximately 2 months ago, we decided to purchase an entire bedroom set from Ashley Homestore. $2,000 worth of product. 2 months should've been long enough to properly communicate to your team, gather all the proper parts and effectively provide good customer service and a good product. First: We were set to have a delivery team here Friday March 1st, specifically because we were moving, had the room emplty and took time off work. This was established 2 month prior, BUT only a few days before, we got a phone call notifying us that some of our stuff was back ordered, that is why the delivery needed to be pushed to Monday, March 4th. We were frustrated but grateful we'd eventually have everything here. So we took MORE time off work. Second: The delivery team was 6 hours later from the original time stated. Third: They showed up with everything but a few misses pieces from the bed, so we had to sleep on the floor for the following days (ended up being months) Even though it was communicated to us that we had to wait 3 extra days for delivery to get everything at once. Fourth: 5 days later, the remaining parts to our bed arrived, but guess what; we found out that the original sales person had ordered the wrong siding/slats for the bed frame (why couldn't have this been caught 2 months prior to when we originally ordered the bedroom set..?) So here are, one week later STILL with no functioning bed. The poor delivery team had to give us the bad news when it was most definitively not their fault. Fifth: The estimated time of delivery will be March 29th, a whole month later! We will once again, have to miss work for this. I'm sure there will even more hiccups as we continue this journey. But Ashley Homestore needs to be aware that their team has failed to provide even the smallest amount of decent customer service. Is this how Ashley Homestore treats every customer that spends thousands of dollars with your company? Appalled. read more

I am not sure how these folks stay in business and I am not sure how they actually can get anything sold. I recommend you shop anywhere but here. I came into purchase two pub chairs last Friday. They had a sale for 2 chairs that met my needs. The chairs were a bit pricey $350 for 2 but they met an immediate need and I also try to shop local versus online if I can. They were both floor models one mounted on the wall and one on the floor. I was told that they are floor models so no returns if damaged. I was ok with that as they didn't appear damaged but I would want to test the wall mounted chair after they took it down before leaving with them. The sales associate said that was fine. She then tried to sell me a warranty for $100 that covers all defects. I asked if I get warranty wouldn't defects not be covered because she had stated it was a floor model. She paused and said it was covered...I thought that was odd because a floor model sold "as is" wouldn't have a warranty and because of that logic I declined the warranty. After I paid for the chairs I was told the person who has the tools to dismount the chair from the wall was not in. That was a bummer but I am an understandable person. They told me it would be available for pick up on Saturday. I explained that the store is a bit far from where I live and that Monday being MLK day was a better day for me to pick up. All the paperwork clearly states you have 48 to pick up you items and so I wanted her to check with the store manager to make sure that I could pick it up 72 hours instead. They said it was not a problem. Fast forward to Monday...I get a call from them telling me that the guy who was supposed to take the chair off the wall was not in today so I can't pick up the chairs. They said I had to come in Tuesday. That didn't work for my schedule. I asked them to deliver it. She said they don't do deliveries. I knew that wasn't true as they are a furniture store and their website says they do deliver. At that point I said ok no problem then I just need a refund. She told me they can't do a refund on the phone and that I would have to come. I think she was tone def or on drugs as I already said I live pretty far, they aren't delivering on the promise to have my chairs ready for pick up and I am sure I sounded annoyed. I told her that is fine and that I will call the credit card company and explain to them this situation and since the chairs are not in my possession I will get the refund that way. She was not happy to here that and said her finance department would call me instead. I said they can call but I will not wait and immediately called my credit card company to contest the charge. They reverted it same day. I will be reporting this to the better business bureau as well as I felt there were many moments in this transaction where my consumer trust was being eroded. I would hate for someone to experience this issue I experienced especially if they had chosen to pay with cash. read more

Absolutely worst product in FL, customer service below unacceptable. Damaged product on 2 separate purchases. Thousands of dollars spent. Will never spend another dime at any Ashley Furniture located in FL again. Particularly Plantation FL. read more

Went in in mid November to get 2 beds for my girls as Christmas presents. The sales lady was very nice and promised the beds would be there by Christmas, dec 15 in fact. We went and paid and were then told one would be on at the end of November, the other wouldn't be there until dec 23. I'm not a fan of details changing in the matter of minutes after I have paid. I stressed that the whole reason I agreed to get that bed was that I needed it by Christmas, and again was promised it would be. I called on dec 23 to make sure it was in before driving 45 minutes to go get it, only to be told parts didn't arrive and it wouldn't be there until after Christmas. I would say my disappointment will only be second to my daughters who now has no present under the tree. I expected better for bringing $2000 of business. read more

I went to Ashley's furniture and bought a living room set and dining room set, scheduled a delivery and the first time they came it wasn't all there and some were damaged, the second time they came still missing a living room chair so it's been a month and I still don't have my complete living room set, there whole delivery system sucks. One month later I have my whole living room set and to compensate they said hears a $200 gift card you can buy from our clearance rack but when we went to use it that was a lie we couldn't buy from that rack and again two weeks later and we still don't have our order I do not recommend Ashley's furniture at all On a new note the thing we got on the $200 gift card Ashley's used to compensate us for our trouble with them is on back order we won't get it till January, what ever I learned my lesson I will never go there again read more

We purchased a couch/loveseat around July of 2019 and extended warranty, thank God. We are very disappointed. It started falling apart soon after having them. I've had it repaired a few times, cushions and the covers, which is great. Originally it was just the couch coming apart, now it is the loveseat too. We've owned it just over a year. I finally spoke with Travis, the store manager.He would have to come out and see what's going on. The gal on the 1st issues had me send her photos, which I did. I just don't think having to have somebody out repairing the furniture constantly is good customer service. There is obviously a problem either with this set, or just the material. Travis was a little bit condescending when I spoke with him and let me know that this was a level one, apparently he was telling me I purchased a cheap set. Well I still think a cheap set should last longer than this. I wasn't looking for high dollar, but I did want something that would last a while. I have bought products from a 2nd hand furniture store here in town, they sell new also. I didn't pay high dollar and the quality of their furniture is 100% better than Ashley's. Travis is going to come out himself and look at the furniture. I'm just really disgusted and probably will never purchase anything from Ashley again, especially not high dollar, because I don't think it will be any better. So apparently I will have to have somebody in my home a couple times a year to replace cushions and material for 5 years. Not happy at all. I will be going on Facebook too. I think people need to be made aware of the poor customer service. The young guy that came out and fixed the furniture was wonderful. Very personable. The manager, not so helpful. I will provide an update after he comes to see what he can work out with me, his words. This is Ashley Furniture in Billings Montana. Photos below. Material is splitting apart, the other photo has a little tail, if it gets pulled it will split all the way down with the same trouble. Just ridiculous. I have to vacuum very gently or the damn thing will just fall apart. read more

Ashley Store - Material splitting on back upper portion of cushion on couch - Furniture Stores Near Me - Springfield, Oregon

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Hands down WORST FURNITURE PURCHASING EXPERIENCE OF MY LIFE!! If you like the correct furniture delivered, on time... not the store for you. But, if you love spending HOURS on the phone with cooperate and home store customer service and/or dealing with managers who lie & are extremely rude, this is the place for you to shop. My wife and I purchased a new temper-pedic mattress with an adjustable base. When the bed finally arrived (over 2 weeks late) they delivered it with two extra long twin box springs, not the frame we ordered. It's now been over TWO MONTHS and we've had to spend an additional $464 dollars to get the correct frame ordered and guess what???? WE STILL DON'T HAVE THE CORRECT MATTRESS FRAME! I'm beyond frustrated and furious at this point. The sales associates and managers are 100% incompetent and they couldn't care less how they mismanage your hard earned money!! read more

I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. I purchased some items very early in July of this year and after waiting endlessly I still haven't received my order. The initial date that was given for delivery was August 15, 2020. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. The receptionist at the time was very polite and explained that due to COVID most orders are on delays. I had to wait about half hour on the phone for her to provide me with an updated delivery date. Eventually, the receptionist came back on the phone with October 24, 2020 as the new delivery date. I understand that COVID caused a lot of backlog. However, the new delivery date, October 24, 2020, is more than two months outside of the initial date which is poor business management. I tried to cancel my order with the receptionist who explained that only a manager can cancel orders. I was then transferred to the manager to assist with cancelling my order. The manager came on the phone and explained that due to store policy any order cancellation will result in a 25% restocking fee. I was not positioned to pay the restocking fee so he asked for a good call back number as he will make a couple of calls for a quicker delivery date than October 24, 2020 and contact me the following day. I waited for about a week before I grew impatient and call back the manager explaining to him that I was waiting for the callback he promised. At this point he said the delivery date is October 24, 2020 and the items cannot come any sooner. I had to remind him that it's proper business practice to follow up on his word. I was very disgusted especially as he kept reminding me that I can cancel my order and pay the restocking fee. My wife and I decided to sit back and wait on the pushback date. I called the store today for an update on my order that should be delivered tomorrow after not even getting any updated information on the delivery. I am now being told that the new delivery date is the end of December. WE HAVE BEEN VERY PATIENT BUT ASKING YOUR CUSTOMERS TO WAIT 6 MONTHS FOR THEIR MERCHANDISE IS DEFINITELY NOT GOOD BUSINESS PRACTICE. Again, do not do any business with this store, you will have to wait several months before receiving your order. read more

I use to frequently shop at Ashley's, but this just took the cake. I understand we are going through something tough this year and things have gotten pretty backed up, but Customer service is the worst I have ever experienced. I purchased furniture back in October, had a delivery scheduled for November. So I scheduled a day off work to be home. When I called to verify delivery for the next day, I was told it had been changed. No apology for not notifying me about the change. Then next delivery scheduled for mid December, again I did the same with the same results. Now it's scheduled for later in the month, to my surprise same results, was told January 2nd. I was so furious, I went to the store to arrange to pick up my own furniture. I WILM NEVER SHOP AT ASHLEY'S AGAIN, NOR RECOMMEND THEM TO ANYONE. Customer service really SUCK. No call from a manager, a rep no one. Poor business. read more

Cheap garbage. Bought a couch that was supposedly leather that started peeling while still under the extended warranty that I also purchased but Ashley basically said too bad. I won't be spending another dollar at this store. read more

Ashley Store - Couch cushions - Furniture Stores Near Me - Springfield, Oregon

Please dont buy from the Humble location. I wish someone had warned me ! I paid in full for a dinette set on Aug 10th. I was told 2 weeks and I will get product to no avail here it is Oct 4th delievery day and not only are they late. I am 5th stop. When I say GO else where I mean it .. Ashley should be ashamed of their service just poor. stay Away read more

If I could give ZERO STARS, I would! We purchased living room and bedroom furniture on August 1st. From the Tukwila store. The store manager Kumar that we dealt with was great , very nice. They quoted us 6 weeks for delivery. We have been asking for updates and have been told different dates. My husband goes down yesterday and talks to the night manager who was a complete JERK, and now we are told we won't get our order until DECEMBER. How in the actual heck can you go from 6 weeks to 18+ weeks???? And they have zero empathy. There is absolutely no recourse - other than cancelling. WORST CUSTOMER SERVICE EVER. Do NOT, I repeat - DO NOT buy from Ashley. Run fast. read more

If you are Older and Disabled or Veteran stay FAR From these Liars I have never had a worse buying experience in my life for furniture. The shipping date keeps changing. I have been literally lied to at least 6x. The Algonquin store is useless. Don't even think about getting a call back when you have issues. Cancelled an item TWICE and they still delivered it. Call the main line and the reps tell you they cannot do a thing, that I have to go into the store. Meaning once again I have to find a driver and get help. They say all I can do is call the sales guy Eric. He's is useless and doesn't care. Not a peep after several requests for him to call me. Liar. For a disabled Sr. Veteran this is unacceptable. I cannot move the carton! It sits on the front porch after 3 days! And they have been told every time I am disabled. Get this...they delivered it while I was IN THE Hospital DURING SURGERY AND TELLING THEM NO ONE WOULD BE HOME! I get home and there is a HUGE partial shipment on my porch that weighs a couple hundred lbs! The CANCELLED ORDER! After spending countless hours on the phones I keep getting more promises of false delivery dates for the other stuff. They refuse to let me cancel unless I can walk into the store. Each time they promise yet again they will 'call back' within 2 hours and guess what? They NEVER call! Not unless I call the company number and force them to send a message. They delivered 4 chairs and not the table. Its been months. Salesman Eric NEVER once called back after several requests. Manager Karen lied several times. I had to get a ride and hobble through an almost empty store to only get them to LIE again to my face. This was AFTER trying to reach Karen as I stood there leaning on the counter while she was texting! Seriously? You have someone standing there barely able to stand to begin with and shes just texting away like no one was there! Most companies have a no phone policy. Especially when the store has only 5 or 6 cars in the lot! And why do they continually lie? Once delivered they refuse to take it back due to COVID. YET they had no issue walking it INTO the house when delivered. Chairs have never been sat on! There is NO TABLE TO SIT AT! SO what they are doing is LYING on delivery dates because once they drop it? NO RETURNS! Even when I cancelled an order they STILL dropped it off and refuse to allow it to be returned! It never came into the house! Now they tell me I'm STUCK with it all! It is a shame because every time they say "Did you read the contract when you bought it? I said there were 5 pages! And they assured me it could be returned! I was actually told by the service rep that salespeople lie and I should never believe them! THAT is the quality of people you hire? No wonder the reviews are catastrophic! Every store policy is deliberately set up to protect them and totally screw the customer. So it does not matter if you are older, disabled, etc.... they refuse to help you at all! ANY Veteran and their family should boycott this place. Any Senior should avoid them like the Plague. Anyone who is disabled will be lied to and screwed because now I have to pay someone to get this thing in my house because they refuse to take it back after it should have NEVER been delivered! OR chairs that have never been sat on because they cannot get the table here and refuse to send the floor model they have! Unethical. Sleazy. Liars, the whole lot of them. I will be leaving as many poor reviews all over the web to warn people to avoid being legally robbed and treated like trash. read more

Worst experience. I will never buy again anything from them. I placed an order first I was given a delivery date after 17 days and on the day of delivery the driver came with an empty truck and said he was sorry he didn't notice there was nothing. I called customer care and they said they would let me know by evening and i called them again next day and I was told 3 more weeks required. I cancelled my order and there was no confirmation that my order was cancelled. I kept following for 3 days. Worst service. read more

Really upset about our purchase from last October 2019. My husband and I spent thousands of dollars on furniture plus spent additional money on the "amazing furniture protection plan that will repair or replace any furniture resulting from accidents." Our dining table has the finish pealing off in multiple places! It's been less than a year and manufacturers warranty won't replace the table that clearly is defective because "it's from human accidents." Our protection plan won't replace or repair the table because of "comprehensive damage." You've got to be kidding me!! I will never shop here again nor refer anyone to Ashley Furniture again. Also, don't bother with the protection plan, they have some crazy catch all to make sure they don't have to fix your furniture. Really really disappointed and they just lost a good customer. read more

Ashley Store - Dining table - Furniture Stores Near Me - Springfield, Oregon

the online store is a joke seriously every single time i order from ashely its always a problem. this time i purchased a love seat back June 22, 2021, and I understand that there is a pandemic so i was not going to Receive my order til July 18, 2021. I literally waited the entire time frame with no call or delivery of my love seat so i call customer service and all of a sudden the delivery reach out to tell me they can not assist me with a early delivery the next day just only the time frame that they have selected like really ?!? Absolutely horrible!! if i can give ZERO stars I would read more

I will never buy from Ashley again. I have been waiting 2 years for them to fix a problem with my couches that are falling apart. This company sucks and is not worth the money. read more

They are very poor customer services that I have first experience when buying furniture in store. it is very hardly to contract them when I have a question or any issue that I need help. I keep calling the phone number where I purchased and still not get any answer. I was purchasing furniture in San Marcos, ca on Labor Day, The sale associate promised me will be next week after to get my order. (Awesome) I understand in covid situation that the order will be delay, ok still waiting. Then I got message it will be delivery to my new home on Oct 20, ok keep counting down to see my furniture set in to my new home. October 20 late afternoon, they delivery to my home (so happy when I see delivery came in) Then it was so disappointed when they said sorry my order back up that mean not completely came the whole set without telling me ahead before delivery and could not contract them or any customer services. So I cancelled my order to the delivery guy who calling the company at that moment. but could not contract the store where I purchase. I was sending message online, chat online, call 866 number and call store in San Marcos and still not get the answer or even pick up the phone. No customers services at all. it is my first time and last time that I won't purchase at Ashley furniture again. poor services. read more

Guys unfortunately this rating system is not fair. They allow you to have to have at least one star. Ashley furniture home store is by far the biggest joke I have ever seen in my entire life. Just moved to Seattle went into the Ashley HomeStore in TukWila to buy furniture for my new apartment. After dealing with a new sales representative and him running from customer to customer for an hour I was finally able to gather his attention for a brief minute to show him the items I would like to add to my shopping cart. After three hours of being in the store and finally proceeding to check out I was greeted with a manager by the name of Jemari Who reviewed the order and processed it with the new sales rep Kumar. The very next day I received a call from Kumar stating that they had not charge me for a couch. Keep in mind this is not a lamp they forgot an entire couch. After several attempts to get a hold of the manager. He called me and stated that he was going to check into the issue and get back with me along with delivery dates on the furniture I purchased. I waited for two days and did not get a callback. I then proceeded to call him again requesting information on delivery dates for items purchased along with information on my couch. He proceeded to tell me he would do a little research and call me back again. Guess what? Four days later I called back and got no apologies but excuses. He said he was going to call me when he got word from the distribution Warehouse. Long story short guys go to any furniture place other than Ashly home furniture and save your self a lot of time and unnecessary headaches. read more

Ashley has the absolute worst costumer service. I went to purchase a bedroom set for my son and AFTER signing paperwork, the sales rep tells me "it will be 8-12 weeks for delivery" and that "there is a 10% fee for cancelations". Fast forward to 8 weeks later. I called and was given a delivery date of 10/14/2020. I received a text message shortly after, that my scheduled delivery date was 10/13, but never received a time-slot for delivery. So, I called first thing Tuesday 10/13, and the women who answered the phone was rude from the start (told me to hold after already holding for 20 minutes), refused to give me her name or let me speak with her manager. She told me "that she gave her name at the beginning of the call and would not give it again". She says my delivery date is now Friday 10/16, but that I need to call on Thursday and confirm. She could not give me a confirmation number and hung up on me. I am not expecting that my furniture will actually be delivered on Friday by her tone. So here we are, my son has no bed or furniture. We cleared it out because we were told his new furniture would be here today. Ashley has been deceiving throughout this entire process. I will never buy from them again. read more

I would give a minus 5 star rating for this JOKE and i mean JOKE of a company. I bought 6k in furniture and every piece was scratched broke and bent. Bar stools unbeknownst to me were wrong height. You would think no big deal right. Just ask them to exchange them. But beware! they love shoving their policy up your *** and you are stuck with the item They will not deal with you after you accept your order. Then on the damaged goods you'll wait for forever for a so called tech to come and sand and paint your damaged furniture inside your home spraying God knows what and getting it on the carpet and not to mention the chemical smell Yes thats right.. you bought damaged used furniture at new prices and again with thier policy BS! These people are your typical used car salesman creeps from down below. Watch the look on the techs face when you ask them if this is typical of Ashley furniture or was my order just a fluke I get the same look on the delivery team and the repair techs.. everytime. they know this is ashley furniture's routine.. my order is still not right 6 weeks later. They give all new meaning to the word incompetent and crooks! You WILL BE SORRY if you shop their. Dont say i didn't warn you! read more

Ordered couch and 2 chairs in January it's now April and no furniture. Might get my order in June, if I'm lucky. Are they a furniture store trying to sell furniture? This is bad buisness practice. The Ashley furniture company sends me adds to purchase more furniture, but I haven't received my first order. This is not a company I would recommend to anyone. read more

Paid for a complete living room set (sofa, love seat, three tables) Also paid $200 for their "white glove" delivery service. I was told I would be given a three hour delivery window which I was but that I would receive a phone call at least 30 minutes prior to arrival. Well, today was delivery day and this is what happened. 1) Was given literally 5 mins notice by a robocall before the truck arrived; 2) legs of all three tables were installed incorrectly and when I told them it was wrong, they argued with me that it was not. After a few minutes, they looked at the assembly instructions again and realized in fact they did screw up the assembly and had to re-assemble all three tables; 3) once they left, I noticed a bunch of trash they had left behind outside (styrofoam and plastic) blowing around in the street and my neighbors' yards. It took me a few minutes to chase all of it down; 4) I received an email survey right after the drivers left and I filled it out with the lowest possible score. I then received a phone call from one of their customer service leads about my responses. After discussing events with her, all she told me was that she would forward details to the warehouse manager. I asked if I could be refunded the $200 for the "white glove" service and was curtly told to call the store. This was our first, last and only purchase we will make from Ashley. It's obvious once they have your money, their interest in their customers drops off a cliff. DO NOT SHOP AT ASHLEY. read more

Somebody get Allison Rosati from channel 5 news! Bought furniture from Ashley in 2018, Recliner ~~ both armrests ripped, seat ripped, head rest ripped, now my love seat starting to tear, so happy I have a 5 year warranty with GBS THAT WILL NOT COVER MY RIPPED UP FURNITURE, we have to live with it! GO ASHLEY !!! read more

You say you value your customers but...... I placed an order on 12/08 for a dresser. The site said that I could expect to wait 8-10 weeks for delivery. I started to receive emails to schedule my delivery in Feb. however, when I clicked on the link to schedule all the dates were blacked out. So on 2/26 I called and could not get through. I called again on 2/28 and spoke with a rep who could not tell me why all the dates were blacked out but informed me that she had scheduled delivery for 3/24. There was no delivery on 3/24 nor a phone call or email. So I called again on 3/24 and spoke to a rep that said he was "opening a ticket" and would call me back on Sunday 3/27. I never received a phone call on 3/27. I called back again on 3/28 and explained the situation all over again. Again the rep said they were "opening a ticket" and would give me a call back. I did receive a call back on 3/30 and a rep let me know that my new delivery was scheduled for 4/22. I then started receiving emails to reschedule my delivery, when I clicked on the link all the dates were blacked out again, however, I could see that my delivery was still scheduled for 4/22. Well guess what?! It is 4/22 and still no dresser. I have ordered furniture through Ashley before and never had this issue or any issue so WTF?! Also, the reps I speak to each time lack any type of understanding, empathy, or basic give-a-shit. Even though I have been and am incredibly frustrated by this situation I have always been kind to them. This is total and utter bullshit at this point and absolutely horrible customer service. Shame on you Ashley! read more

Well we purchased a bed 7 weeks ago and had our bed delivered on 02/04/2023 and the bed was damaged. I contacted the lady we bought our bed from and she said.that customer service Representative would reach out to us. So when Ashley Furniture called to ask about our delivery I told them that our bed was damaged and wanted my money back, they refuse and said that they didn't give our money back. They said that they would have to reorder another bed and it would be another 2-4 weeks before our replacement headboard would be in. We haven't even took all the bed parts out of the boxes. So I wouldn't recommend buying anything from Ashley Furniture read more

Bought protection plan and received zero help. Bar stools and dining chair missing some upholstery tacks. Went to store and they said they couldn't help and I needed to contact protection plan company (myprotectall.com). Called them at 877-800-2080 this morning. They're so sorry but they can't help. I need to go to the store. I even said just mail me two tacks, I'll pay for them. Nope! Just referred me back to the store. What a scam!! So disgusted. read more

Still waiting for furniture and spending HOURS on hold, waiting for someone to answer me and tell me why my order from July is still not here when they said they had the furniture in the warehouse. They are horrible. Please go to one of the local stores in Crystal Lake if you want furniture. Also, they are all over you while in the store. Plenty of people everywhere. When you call the local store, the one with all the people walking around, you spend 30-45 minutes on hold EVERY TIME you call!!! read more

Do not order from this company. We have been waiting for three months for our furniture, we are given a date then no calls, I call to confirm the delivery and it's been delayed. No one bothers to contact you. I was given another date and I call to confirm. Nope won't be that date either. I asked when it will be here. Well we can give you an estimate but we can't confirm that date either. Trying to get hold of a manager is impossible. The customer service doesn't care. ABSOLUTELY TERRIBLE, don't waste your money or time read more

Bought a purple mattress online less then a month ago. Within sleeping on it for that less than a month my lower back is killing me and my shoulder/arms go numb through the night. When I sit on the edge of the bed, the mattress sinks down to the boxspring, so there is no firmness to the edge of the bed and is already breaking down. I reached out to Ashley online for a refund so I can get a different mattress and they said I am sorry for your inconvenience but we dont except returns after they have been out of the box.. Have a wonderful day. Wow, just wow.. No we are sorry to hear there is an issue or we can replace that mattress for you. I will never buy from Ashley again read more