Staff was courteous. Space was very clean and well laid out, with prices clearly posted. Garrett was our sales rep. He was awesome! We had a lot of questions and he answered every one of them and was very knowledgeable. He even backed his words up with stats from reputable electronic rating systems. This is our second time purchasing from video only and it's been an awesome experience both times. We even had questions once we had our unit set up at home. Garrett was happy to help us after the sale as well. We will be back the next time we are in need. Highly recommend! read more

We bought a 85" tv at Costco for Father's Day, went to video only for a wall mount And spoke with David and was very informational and beat Costco's prices and gave us a GREAT DEAL!! took the Costco t v back and went to video only and bought the better tv with better price & tv mount with a 5 year warranty thrown in. Highly recommend seeing Dave at video only!!! read more

Arrived at Video Only at 9:30 AM, they open at 10. They saw me sitting in the car and opened early! They had all the TVs I wanted to see, (I had a list), already set up, and ready to view. The salesmen, (James), was polite, there when needed, but not clingy, or pushy. I have a background in Electronics, so I already knew what I wanted, and why I wanted it, it was just a matter of looking at teh TVs to make sure my assumptions were good. The salesmen knew his product, and was able to answer any question I asked without looking things up. The store was clean, easy to navigate, and in general, I had a very good experience purchasing a new TV. They scheduled the delivery the same day. I got a call at 10:30 AM, from the delivery people, one hour after purchasing the TV to schedule a delivery. The delivery was scheduled for 11:30 AM, two hours after purchase. They also had the best price in town for the model I was looking for... I am a very happy customer. If you see no other additions to this, the TV arrived on time, and worked out of the box. If anything untowards happens, I will make additions here... I have no connection to Video Only. read more

The staff at video only are fantastic. I went in for a wall mount for my 4 year old Samsung, the staff was friendly and didn't try to upsell me at all. They had excellent product knowledge and pointed me toward the product he thought would best suit my needs and it wasn't the most expensive option available. I'll definitely be going back to Video Only when I upgrade to an OLED TV later this year. read more

I'd drive farther to save money and I'd pay more for good customer service so I was surprised to find both at a lower price point within a few miles of my house. The minute I walked in I had a friendly, professional, salesperson guide me to the exact TV I'd seen at the big box store I'd just left. It had a better price tag, quicker delivery time and lots of suggestions and ideas for the wall mount. I can't say enough good things about the quality of service and goods. This is a stop you don't want to miss if you're looking for a shopping trip you can actually enjoy. read more

After searching the Internet, visiting several local TV sellers, and reading reviews, I found the Eugene Video Only to have a great available selection, a knowledgeable saleperson, Garrett Sheldon, and Dave Stuve, his manager, and competitive prices. I highly recommend this store and its personnel. Dr. V. Wayne Klemin, Ed.D. read more

Excellent, friendly service and great prices. Will recommend to everyone looking to purchase a TV. Thanks David!! read more

James "was awesome"! He knows his products, and gives excellent customer service. He even helped me find a product at a competitors store because he knew what I needed. So I came back and bought a great TV from James because we vote with our dollars and I vote for James and Video Only! P.S. the competitor store that I had to go to...well let's just say he was grumpy and I wish I didn't have to go there for the cord I needed. Thanks James! Also, James' co-worker was very friendly too, but I didn't catch his name. He was a joker. I might also mention I saved a lot of money by going to Video Only Kymmy read more

After going without television for decades, the introduction to 2023 television models was overwhelming. David at Video Only gave me the short course that made the enormous variety at least manageable. After my first selection left me wanting, David explained what I needed and we made another selection that I was even more pleased with than the first. The return and exchange was easy and painless. The entire encounter was enjoyable and when the need rolls around, I will be back. Great service and customer care is hard to find, but it's great when you do! read more

I had been wanting a new tv for years now. I went into video only today and Garret helped me. I could not be happier with his service and the excellent price I got from shopping here. I will never go elsewhere for my electronics needs. read more

TV broke oh no , went to Best Buy but remembered radio commercials for Video Only. Glad I went David was able to explain different TVs and what they do in an easy to understand way. Not being pressured was the best part, I walked away with a new TV. read more

I'm not one to give out reviews, but I will say the TV I purchased recently I think is the sixth one I have bought from here, my experience has always been great, there knowledgeable, helpful, and A better deal than competitors! read more

I have been coming to the store since they opened. In today's world, there is a lot of competition without much advice or explanation on your TV search. There's a big box store next-door to this location. They have good knowledge but they have price point TVs and then they have big TVs. A lot of people still like the 48 up to 55 inch TVs. quite often people are searching price point when I feel that's the wrong way to go about it. Quite often when you go to a bigger TV you will be buying a lesser quality TV to get the bigger screen size. Now we are also confused by the Internet. There is somewhat of a description of how they work and the special features but if you don't understand the jargon, you end up going with price point. This business can explain everything that you need to know and give you different options. They're really good about asking about your needs and what type of TV you watch and how big is your room. I highly recommend using this Business, I currently have six TVs and I've bought so many TVs here I cannot count. read more

A friend of mine told me I should check TVs here and I finally listened and I'm so glad I did. A guy named Garret gave me a heck of a deal on a new 4K tv. He was patient and very helpful in explaining the differences between the different models. No high pressure salesman crap. He showed me all the features and when I still couldn't decide help me google the models and read reviews. read more

Dave was amazing at helping us find a new tv for our home.we told him what we wanted and he delivered way more than we asked for! Definitely will be returning in the future for more tv purchases. read more

Had a great experience shopping from video only. If you're looking for a great deal and experience great customer service ask for Mark. He will make sure you leave happy and is very knowledgeable on all the products. I will return to buy more products in the future. Thank you read more

After an EXHAUSTIVE review of TVs and prices around the web, I finally decided to give these guys a chance... I have bee in before, and I was not impressed, so they were literally my last move. Seems some things change over 10 years (my last TV purchase)! Garrett Sheldon hooked me up! I got the same TV as the other big boxes at a significant discount. Even after I had said I liked the deal, they threw in an extra warrantee, potentially saving me more money. So... give them a try! It never hurts to ask, and just maybe my good fortune will be yours as well (ask for Garrett!) read more

I was referred here by my buddy and walked away stoked on my Tv. I was at Costco before here and I saved over $100! I was helped by Garret and he didn't disappoint! I highly encourage y'all to try them out if you're looking for the best deal in town! They definitely know they're stuff and are more than happy to answer every ? You may have! I'll be coming back in the future! read more

I recently bought a 55" LG Tv from Video Only. This is the 3rd Tv I have purchased from this store in the past 8 years. Staff is very friendly and know their electronics. Garrett gave me a fair price and I will have the new TV installed today. Can't go wrong by shopping at Video Only. Very good selection of brands and sizes. Jim P. read more

There's a good reason for lack of star ratings. It's time for video only to close. Awful customer service and the sales associates took advantage of a clearly confused older person. Sold a bunch of stuff to them, gave them a credit app and then wouldn't return the items because he lost the receipt. Explained that he put it on his store credit card that he opened at the time he purchased the items and was still told no they couldn't take it back. Then proceeded to make him go get a notary to say he will be responsible if someone misuses the receipt. Idiots! Go to Costco or Best Buy. The prices at both are much better than video only! read more

Garrett did a great job selling us a 55" LG nano TV. He was thorough, knowledgeable, and patient. We first shopped Video Only 9 years ago when we moved. At that time we purchased 3 flat screen TV's and a Bose audio system. We shopped all the local stores, and of course online, we keep coming back to Video Only. They have the best prices and a courteous and knowledgeable staff. You won't be sorry! read more

Best prices in town! Definitely call Video Only before buying at BestBuy, just saved $60.00 by buying from Video Only!

I recently purchased a new TV at Video Only and I have to say, they must've changed their business practices since the last reviews (which are two years old). I looked online, shopped at the big box stores, and decided to check out Video Only on a whim. Boy am I glad I did - I was able to save over $700 on the TV I was looking at by going there! Their staff was courteous and knowledgeable, without "talking down to me," and their delivery/setup people were top notch (I hired them to come back and mount our old TV in the playroom).. One note - if you are looking for a place where you can "test drive" TVs (i.e. taking them home to try, and then returning them), I recommend trying an online retailer or one of the big national chains. Their return policy is not as lenient as BB (they offer in-store credit, not cash back), but they are more than happy to provide exchanges. For example, I bought a Logitech Harmony Touch remote, but it kept freezing. I called them and they were happy to exchange it for me. Please take the other reviews with a grain of salt - I have had nothing but outstanding service from Video Only, and have started recommending them to my friends read more

Just left Video Only with a new LG 65" 4K tv, we got a great deal! Our last three TVs have been from video only because whenever we shop around they seem to have the best prices. Garrett was very helpful, highly recommend! read more

Every time I go to Video Only (which is about once a year, when I need something) I come away totally surprised and pleased. They are knowledgeable, their prices are as good as Amazon and Costco. And they don't try to upsell you. Today I got a sound bar from them--easy to install, works great ... unlike the one I'd ordered from Amazon and had to return. Five stars. read more

We needed a new tv and two people recommended Video Only. What a nice experience. The delightful David understood what we were looking for and we found the right set at the right price in short order. Two very helpful gentlemen delivered and set up everything and we are very pleased. The store obviously cares about repeat business and recommendations. read more

We had a great experience buying a TV at Video Only. Garrett was extremely knowledgeable about TVs and helped us make an informed decision about purchasing the TV that was right for us. I'd recommend Video Only to anyone buying a TV. read more

Garret was very knowledgeable and helped me make a decision on a TV. He did not push me to buy any one thing. I was really happy i chose there. they are awesome. read more

Customer Service, product knowledge, price comparison, selection, so helpful without being pushy. Answered all my questions and was super accommodating to all of our needs. Save yourself the headache and check them out first! Thank you guys! read more

I bought a TV from here on Friday. Their sales rep, Garrett, was awesome. He was not only very knowledgeable on video technology but also very nice. He spent a lot of time explaining the differences in TV technology without pushing one over another. He understood my budget and my needs and did not over sell. He gave me a great deal on a 42". It was a very pleasant buying experience. I will go there first for all my TV purchases. read more

I agree with the other reviewer... If you visit video only you'll be sorry. If you don't look like you make wads of cash video only's employees wont give you the time of day... Not once but twice did I enter the store fully intending to buy a television and both times I did not once have an employee ask if I could use some help... But the minute someone pulled up in an suv and walked in they were greeted immediately. I immediately left and went to costco. read more

Just need to say Garrett was awesome he is very knowledgeable and was very helpful I would definitely recommend asking for him he also gave us a phenomenal deal read more

No pressure dealing. Mark there was great to work with (very knowledgeable) and saved us a bunch of money on our new tv plus extras. Would use these guys again. read more

Bought a tv today from Garrett. He was super helpful explaining all the different options and components to us. No pressure to buy.. Will be back to buy a sound bar. read more

I agree with the previous reviews. Staff did not make me feel welcomed when my family and I walked in. I was going to give them a chance but were very rude. The bald guy insulted me and said "oh, no we don't carry Vizio" likes its a piece of crap. This guy was a complete ass munch. If I wasnt with my wife and kid I would of.....went to Cisco instead. I hope this place closes and that guy ends up working at the Taco Bell next door. read more

Just bought a new tv, soundbar, and tv mount from this store. Best customer service around and also a great price! Very glad I chose this place and I thoroughly enjoyed talking to the employees and manager, they're very friendly and honest without being pushy at all. I was helped by Garrett and he was great! By far the best place to get a TV and TV accessories. read more

I had good service and they answered all of my questions however they pushed hard for the sale which is why I dropped the stars. My family has bought multiple tvs from them over the years as their prices are good. read more

There are not a lot of places to shop for home entertainment in Eugene, and so big box stores can be an easy go to. Word of advice...Stay away from the khaki pants and blue shirts! The guys at Video Only really get it. I'm a professional photographer, and have a picky set of eyes, so I knew that TV shopping would be a challenge to find what I wanted. I tried Best Buy and Costco before checking out VO and had a good idea of what I was looking for (or so I thought). David took me and my wife and son under his wing and did the most amazing thing...He found an excellent 4K tv that was $250 less than I would have spent otherwise! This review is not about the TV itself, but the service. Every question I had was answered and then some. Save yourself some time. Forget using google to help you buy a TV. Go to Video only, and talk to an expert...And save a few bucks while you get more!! read more

I've been there 3 times, that's 3 times too many. They never seem to have what you want, are expensive and the staff snippy and talk down to you. read more

Great prices great products great people it don't get any better ask for Garrett