If you are going to make any purchase at Best Buy, look for Shianne Hatch! You will find someone who cares, knows her business, and takes the time for you to feel good about your purchase. Remarkable lady. read more

Manager Mateo is the worst. Poor customer service and treats customers with disrespect. Came in to exchange a product, for exactly the same product but just different color and was told I would have to pay more despite being in my exchange window per Bestbuy Customer service, who also confirmed this could be done. Don't shop at this Bestbuy and go somewhere else. Again Mateo needs to learn some respect and how to treat people properly read more

Want to return a printer that is defective within the one year warranty? FORGET IT ! Don't purchase from Best Buy if you care about warranty coverage. I tried to return a printer that is still within warranty period but they said no way, can't take it back. Never will purchase from BEST BUY again. They should rebrand to WORST BUY. Also will file a complaint with better business bureau. read more

Went in for a scheduled appt to get my phone screen replaced. Was told that they didn't have time to fix my phone even though I had a scheduled appointment. Asked if I made a different appointment for the morning if I would still have the same issue and was told yes that they were too backed up to take care of appointments that they scheduled. If I could rate 0 stars I would. Employee was extremely incompetent and couldn't give straight answers. No point in making an appointment, even if you have one they won't repair your device. read more

Had a car alarm installation scheduled 3 weeks ago. They told me they didn't have the parts 20 min before I was on my way to get the installation done. Then wanted to reschedule me 3 weeks out. Trash communication and zero consideration for my time. Canceled my order and never using them again. Terrible business!!! read more

I bought a laptop and software. Software was picked out by employee. Got home and installed software. Was not correct. Returned to exchange. Customer service coldly refused and left me at the desk for a half hour, only to say, "It is not their policy to return this type of software." I needed the correct program and purchased as I was in a tough spot. When I got home, I contacted best buys main homepage and talked to customer service. Very helpful and nice. They had me call the digital department of best buy and received a full refund. BEWARE OF THIS STORE. read more

I placed a large order through online assistance conditioned on delivery at a specific time. Online assistance assured me that was not going to be a problem. I paid 249 for delivery and installation of each of the tvs I purchased. The installation people then sent me a text with a time window that was completely impossible, and customer service was unable to alter the schedule to deliver as promised because of their "efficiency" needs. This is poor customer service. No wonder they are loosing customers. If there had been coordination between sales and installation, perhaps an accomodation could have been reached. My orders have been cancelled. read more

I picked up some printer ink cartridges out of a bin that had a price of 45.xx but at the checkout they were almost $90. There were a few packages in the bin so it wasn't an accident. Bait and switch, anyone. read more

I've bought a few computers here and have had great experiences each time. Service is friendly and knowledgeable and not overly pushy. Although I do wonder if they are incentivized to sell certain brands because they seem to encourage different ones than what I'm looking for. Sometimes I forget that they sell more than computers. You can buy a new cell phone, printer and ink or even a small refrigerator for your office! Regardless of what you're looking for, they either have it or can point you in the right direction. read more

The Geek Squad is horrific. No show after no show with no call. Then they finally show up weeks later and the freakin' Unexpected vestal remote they programmed only works about 1/2 the time and is not even set up for basic functions like sleep timer or cc. We call and call to have them fix it ...12+ messages and no response. Then when we finally talked to someone... 2 weeks out and the audacity to say they are going to charge us for a service call!!! We will likely just return the whole system and go to a real audio vendor. Save yourself the grief and loss of sanity working with them. read more

They suck don't buy from Best Buy or buy extended geek squad warranty they don't honor It. There want to BE service tech Mike in Sandy. Is Rude and should not be a service tech whatsoever. Ryan and Edward in customer service are no help. Listen how dumb they are "we ordered you a remote for your TV" we will send you a tracking number in 2 days never received it. Now they are blaming it on oh !! we see you've gotten one already so your not going to get it. So I'm asking my self they could have told me that from day one. But again there service sucks the guy I talked to the first time said that remote sucked so why couldn't they give me another one. Who knows their policy I suppose. But that wasn't the only time I can go on and on. read more

We bought a Samsung TV from Bestbuy nov 21. It doesn't power on anymore. We spent 2300+ on it. Best Buy after 10 phone calls, didn't help us at all. We were given Samsung's support number . At this time we are waiting on a service technician and have not had use of our TV for several days. I will never buy anything from Best Buy again.Their customer support is garbage. read more

People beware of Best Buy in the sandy Location. They use local phone numbers BUT all calls go to south east Asia India and Philippines was the last one I think I call. I paid for a service and they wanted to charge me again to have my NEW COMUTER FIXED. I LOCKED MY COMPUTER UP AND THEY WANT TO CHARGE ME AGAIN! What's the use of paying for a service 189.00 additional I think and can't get help. My personal opinion it's a scam. List of people I spoke to and not one person could help. All instructed to set more appointments and more money. Spoke to Ace Carman Alden Megha. Does this make since. I had major surgery so gotta breake dr. Rule because I can't get to talk to an American at any of the 801 phone numbers or 1800 or 188 numbers. Does not make since to by a product pay for the insurance and they Want more money. So I have to take my sick body to the store return computer before my time is up. Shame on Best Buy sign JUST DA B1TCHEN!!!!!!! I am not a computer person was told this computer was easy to use. Lie!!!!! Don't want to add any star rating but guess that's how you can be able to post no stars but have too give at least one.Dont use 801 numbers any company if your just gon a be transfer out of the company. Company's have some backbone and compassion for your customers and do right by them. You problem have a better business and devoted customers if you gave your customers and employees more respect and honesty and service!!! read more

Outsourced calls. Can't get a hold of anyone in store. In the time it took me waiting for a response from the person in another country I could have driven to the store. The frustrating thing beyond that is I was trying to determine if they have a Lego set there, online it says 1 in stock, but I know inventory can be off and didn't want to drive there if they did not have it. The customer service agent do not know they only had one in stock so it was still a gamble they might not have it. read more

There is literally no way to actually call and talk to someone at this store and their car backup camera installation is a scam. I purchased an installation for a backup camera and then when I went to schedule the install, the website told me it was going to cost twice as much as I already paid for an installation voucher. They want to charge me an extra $150 for "hardware" in addition to the $150 I already paid for installation, which I'm sure is price gouging on these parts and then I found out there are no refunds on the installation fee. So unless I pay an additional $150 for "parts" I lose the initial $150 I paid for installation! I tried calling customer service and spoke to someone in India who couldn't help at all and when I asked to speak to my local store they said they can't transfer me and would need to fill out a request to have the local store call and it would take 48 hours to process the request. Finally found a number for the store online, ended up stuck in a phone tree loop for a while, and then eventually figured out how to request to talk to a store rep but was routed to a message that said I can't talk to anyone because it is outside business hours which wasn't true! It was 2 pm and the store is open until 9 pm. Would strongly recommend against purchasing any kind of installation from Best Buy online or you risk losing a lot of money and wasting hours being extremely frustrated. Based on all the other horrible reviews for Best Buy on Yelp and Google, I think their Best Buy reviews are fake (mainly 4-5 star ratings on the Best Buy site just doesn't add up) read more

I went in to find an iwatch screen protector. I tried to find it myself with no luck. I asked for help, all the kid could do is point over there. That's not the kind of help I was asking for. I need some help to find the right one. He didn't seem to have a care in the world. Too busy listening to his headphones. On the way out the door I told the guy sitting at the counter doing nothing. Piss poor customer service today. He didn't offer to help me either. So I guess nothing left but to find it myself online. This will be my last trip to Best Buy. read more

Best Buy - Best Buy Store - Electronics Near Me - Sandy, Utah

RACIST I put my husband as the pick up person on the pickup order. We got notified to go pick up the order. They tell my husband first the order wasn't ready. Odd given we had received the email it was ready 3 hours earlier. My husband showed the email (I was on the phone the whole time too) but now they claimed he wasn't listed as an authorized person for pickup. We provided proof via the emails sent and the employee starts yelling at my husband. The manager standing by doesn't even try to help just attacks my husband and tells him to leave. He informed her that her employee was the one out of line and she flat out said she didn't care and told him to leave. Little white girl with tattoos. I made sure to file a complaint with the BBB and I also talked and opened a case with Best Buy who were also shocked and confused by how the employee and manager acted. read more

Best Buy - Proof order was ready for pickup. We got a few of these for all items. - Electronics Near Me - Sandy, Utah

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I've been waiting in the store for half an hour and no employee has been free to just open a case. There aren't even many customers here, they just don't have enough employees. read more

I ordered 3 TV's from them, scheduled a delivery and install date with them for a couple weeks out. I got email reminders about the delivery, even the night before it sent me a reminder and told me how to be prepared for the delivery. The window was 7am-1pm so I made sure I was awake and ready and stayed home that morning. When no one showed up by 1:30 I thought I should call to see if they could give me an idea when they would be there and I was told they wouldn't be coming at all and we would need to schedule another delivery date a couple weeks out. Every time I try to get something through Best Buy it's a horrible experience! Just stay away from them! I ended up ordering the TV's directly through Samsung and it saved me money and was faster. I wish I would have done that in the first place so learn from me! read more

Absolutely the worst experience I have ever had. I went in to purchase a Samsung double oven. Service rep referred me to their online store since I had to order it and have it delivered. Time frame for delivery was a week out with a twelve hour window of delivery. I really think that is excessive. Oven arrived......broken. Oven would turn on but no heat from oven or range. Spent hours on the phone with Geek Squad trying to get it fixed, they referred me to Samsung who then referred me back to the Best Buy. Geek Squad put me in contact with their online service for appliances. Online Geek Squad asked if I could bring the product into the store so they could look at it in person Bring an OVEN......into the store.....so they could look at it. You could tell the guy was just reading a script. I finally just asked for a return. They scheduled a return for today, once again with a twelve hour window. I was told they would give me a more accurate time frame the day before. The day before and all day today......no update, no calls, no emails, nothing. I have called them three times today to find out when the oven would be picked up. First call, they said the truck was still in route but would be there before 7 pm as promised. Second call right at 7 pm. Was put on hold while they tried to contact dispatch. Came back and said they could not get ahold of dispatch or the driver but I was still on the schedule and they may be a little late. Third call at 9 pm. No answer, order has been cancelled, please call again tomorrow to reschedule my pickup. NOTE: They did not show up at the time frame scheduled, cancelled my order, and now I need to reschedule my pickup. The pickup will not be tomorrow, it will be days later. I have been without an oven for over a week now. I will be without an over for more than three weeks by the time they pickup my return and provide me with a refund. IF they can even do that. DO NOT order any services from them for delivery. Their customer service is THE definition of an oxymoron. There is no service provided. I went into the local store and asked about returning the oven. I spoke with the customer service rep, their response "I don't know" I spoke with that employee's supervisor, their response, "I don't know" I spoke with the floor manager, their response, "I don't know" I spoke with the store manager on duty, their response, "I don't know" The store manager tried to call customer service, he came back with no answer and said I needed to call online support directly. Mind you, this is the online support that told me to take the oven into this store so the geek squad could look at it. So I can take the oven into the store for service but I can't take the oven into the store for a return or questions about return services. At this point, I am ready to take all of my notes to my credit card and dispute the charges. Best Buy can come get their oven whenever they feel that they need it. I will put it out on the curb for them to get it. If they don't show up when I put it out there, they can call me back and reschedule their pickup read more

I buy new computer from them every year and a computer is six months old turn on only option they gave me was to send it out for two weeks. The customer service center manager did not care will never buy from them again read more

Jelena (store manager) is awesome. Listened to my problem and took care of it within minutes. Very professional and courteous. People in this store have been terrific to deal with. Unfortunately, I also need to talk about the "Customer Service" line. This would receive ZERO stars in my opinion. I purchased a 2 year webroot subscription over the phone. The representative said I would receive a key code within minutes. When I did not receive said code, I called the customer service number the next day. I was on the phone for almost an hour as I was transferred from person to person. Each person said they would take care of the issue. They each said they made notes on my account to fully explain what was going on. However, when they realized they had no idea of how to fix the problem, they simply transferred me to the next person. "EIGHT" people later (no lie), I was transferred to yet "another" person where I finally gave up. I drove to the store, told Jelena what was going on and she simply took care of it. She and the Sandy store truly deserve 5 stars. Best Buy Online Customer Service unfortunately deserve a big fat zero. read more

What's the point of having reservations when people who have reservations after me, come in early and bump me waiting for 20 minutes. read more

Best Buy - Electronics Near Me - Sandy, Utah

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Bought a computer, and several other items from the Sandy Utah Best Buy. I paid $150 for Geek Squad to come to my house to transfer information from my old computer and set up my new computer (printer, sound bar, monitor etc). The sales person said it would be a couple of days. Before I left, he looked at their schedule and apologized that it would actually be 8 days. I determined that was fine. I cleared my schedule and took a day off. The day before Geek Squad was to arrive, I received a call from their overseas 1-800 support line and was informed that my appointment was now being pushed back and additional 2 weeks. I tried calling the store and was told I would get a call back within a couple of hours. I waited 3 hours and never got a call back. I went to the store and got nowhere with their staff. I hired a kid in my neighborhood for less money and he installed everything. He also helped me find a couple of items for less money that ended up being better products. I returned some of the products to Best Buy. read more

I went to the Sandy Best Buy - in person - and asked specifically for an HDMI to DisplayPort cable. The computer person said "this is what you need" I took it home, hooked it up, and it did not work. I did some research on-line and discovered that the DP to HDMI cables are One-Way only. They cannot transmit a signal from HDMI to DP - They only go from DP to HDMI.. - See included graphic of the product box and graphic from the Club 3D web site. - oops, they are not allowing me to attach a photo. I returned to the store to get a refund. The Tech claimed the cable goes both ways and refused to give me a refund. A Manager stopped by and she also refused to give me my money back. (Because it had been more than two weeks since purchase) I explained that the computer tech person was at fault. He had sold me an item that is NOT what I had requested (HDMI to DP) I told them the cable they sold me is only DP to HDMI and it is a one-way cable (as is says on the box - see the diagram ON THE BOX) The manager argued with me and then went into the back to consult their Geek Squad. Geek Squad said it goes both ways. I explained that I had researched the issue - They are wrong. Manager again refused to refund cost of the cable. They have wasted my time by making me drive to the store TWICE and still refused to refund the cost of the cable. (Which was THEIR mistake - they sold me an item that will not work for my application . Geek Squad is not educated on this issue (However I really prefer to say they are STUPID for not believing me and not accepting the labeling on the box they sold me) Stupid manager, stupid Geek Squad. Very Unhappy customer! read more

I only have a limited experience at this location. I know there are other departments and reps that may be completely different, but my personal experience was great. I came in to ask if BB buys/offers trade in $$ for used laptops as I recently bought a PC laptop last summer that I never ended up using for a gig. It's in great shape as it's barely used, so I thought I would try my chances at BB, where I initially bought it. The rep who I was directed to was able to quote me right away. He was very friendly and knowledgable. I was very happy with him being efficient and straightforward with me. Since the trade in offer was much lower than I expected, my only lucrative option I have is to sell privately. I was paranoid about selling privately, but the rep put me at ease and gave me some excellent pointers. read more

Best Buy has the worst customer service department, you called and get transferred to multiple different departments that are not even close to the one you call for. And after not getting the help that is needed they act as if you are the one that is the problem.. shame on you Best Buy your store hrs suck and so does your customer service. read more

Sad to say that after years of excellent service from the GEEK Squad, their service has really declined over the past year. I will not renew my subscription and will not recommend the GEEK Squad as I have in the past. #frustrationandterriblecustomerservice. read more

Their online scheduling system allowed me to pick a time that wasn't actually available so then I got an email saying my appt needed to be rescheduled by phone. But Blair and Jesse were so helpful and amazing at delivering my tv and getting it onto my mount and set up! My mount wasn't really compatible with the tv but they made it work. And they wore masks, set up a social distance perimeter, and wiped down what they touched before they left. Thanks, guys! read more

My Son bought a TV at the Murray location . He got it home and when opening it the screen was cracked and parts of it was broke . He immediately took it back to the Sandy location because this is closer to his house . The refused to take it back in exchange for another one. They said they can't warranty it unless they deliver it . So basically accusing my Son of breaking it. They told him he would have to go to the Murray location and see if they would exchange it . He took it back to Murray and they did exchange it. This is bad customer service . What is best for the customer ? They shouldn't have to run all over town to exchange defective product. Best Buy should stand by their product no matter where it was purchased. I don't think I will be shopping here again. read more

Best Buy has dropped its presence in the electronics industry for some time now! Overpriced! Returns are given 15 days max! Lol! If you buy a similar product- let's say at Costco or sams target Walmart - the same product - you are given 30-90 days at some of those other stores to return it. Unexplainable why! The products they resell are top from some of the best manufacturers but Best Buy practices are trash hence the little traffic they receive now. read more

Truly disappointing. I was ready to buy a laptop off of amazon, but I figured it may be helpful to go in to Best Buy and talk to the workers there about my options--in which case I would buy from Best Buy after receiving help. I was ignored by 3 employees that I know work in that section. I wasn't acknowledged a single time. I'm not sure if I didn't look like a "profitable" potential customer or what. I was ready to buy the laptop today, but I'll just go to amazon for this one. Side note: Nothing was well organized or correctly labeled for pricing. read more

I had an appointment with the 'Geek Squad' to have a dashcam installed; when I arrived, I was indifferently told I had a "Consultation" appointment - NOWHERE on the confirmation does it reference that; in fact, on their computer, it said "INSTALL DASHCAM" and the confirmation says "Bring the Following:*All devices you would like installed." Absolutely horrible service. Best Buy just does not care - it must be nice to have more customers than you need. read more

I tried to purchase some headphones. They had 4 on the shelf, they told me that were not for sale yet. If the product isn't for sale why put it on your shelf for the public to buy and list online that you have it in stock. Come Best Buy let's get those managers to do their jobs. Or sell me the product that I drove 30 minutes to buy. What happened to customer service. Covid really make you lazy. Guess I'll take my business elsewhere. read more

Best Buy? Well first of all congratulations on being the last "electronics" stores around! There prices are fair andd the do price match. 90% of their staff is knowledgeable in the departments they work. I am one of those touch and feel people. Meaning I like to see things and look at them before buying. I have a hard time with internet purchases. So I like the fact I can go there and see how thing work before purchasing it. They are open everyday which is nice, because living Utah can be problematic on Sundays. read more

Best Buy - Best Buy Sandy - Electronics Near Me - Sandy, Utah

I downloaded Yelp to make this review!!!! It took me over 4 visits to get my computer fixed and I ended up having to do it myself. I came in for an appointment and they had me wait 20-30 minutes past my scheduled time before talking to me. Then They tried to rip me off. The geek squad was telling me that my laptop was broken and that I needed to send it in for a 400-600 dollar motherboard fix plus their 84 dollar service charge. I didn't believe it Bc the charger I had bought from them wasn't working but they wouldn't believe me so I ended up taking my computer to the back of the store where I tried some of their chargers out and my computer charged right up. Don't use geek squad unless you wanna get ripped off and taken advantage of. Fuck bestbuy. They lost my money for life. read more

I went through the desk top so I didnt have to do go out to the store. During the preliminary they verified I was a customer transferred me to someone else who look 2900.00 fro. My bank account and ended the call. When I called back asking what was going on they admitted there are breaches In the system and you've have to contact upper management and that's if the have you on their books. Never have I been treated with such respect in all of my life from Tiny bopper blowing gum. Supposed to help keep us safe. Not doing their job. Dont even want to admit there hands are dirty read more

if i could leave this review a zero stars review i would do so in a heartbeat!! i went to buy a tv and a sound bar from the sandy location in utah. the sales rep completely lied to my face telling me about the total tech benefits and pushed me to buy it and was a total joke after non of the reps could figure out what was going on with my delivery. number one, the sales rep lied in my face saying that everything i was buying was in stock. he told me to buy it right there and then, and that i had to buy total tech in order to get the best experience and best deal, because it was a really good deal. turns out that i come to find out a day later that non of the items i purchased will be available till december 1st. number two, they told me that my merchandise would be delivered the following day around 7am and 1:00 pm. i took the whole day off work to receive the items, i could have gone to work and make money, instead i lost money and time. i waited and waited, called 4 times to see if they had an update for me and not a single word. they sent me fake messages about a delivery guy named oscar would drop off my items shortly, waited around and had three emails saying they had pushed out the time for a later time. they had me waiting all day till finally at 7 o clock they said that my delivery had been canceled!!! i am so frustrated with best buy right now, and have never had this poor poor experience with any company!! read more

The worst. I am not sure why I keep trying to buy things here. I really want to try to buy from stores with local people local jobs. But this place is a joke. They never have anything that I need, their shelves are always empty. What is the point of trying to go and shop local if they don't have anything. They say oh you can order it online... I don't think so, not from you anyway read more

It's interesting to see the difference between the products at each location. This location has a larger selection of TVs compared to Orem location which is nice; however, they need to improve on the warranty offers compared to their competitors. It's hard to go with them when competitors offer 3 to 6 years on warranty. The staff is helpful and was able to quickly tell us where to find the camera filters for Nikon camera. It's not bad place to stop if you need electronics or phones. read more