This place is an absolute joke. I made the mistake of purchasing a microwave, stove, and washer dryer combo from them, and it has been a complete nightmare. I paid extra for installation, haul away, and delivery, but little did I know that these services would be handled by three different individuals who have no communication whatsoever.
First of all, they have the audacity to give you a 10 to 12 hour delivery or installation window, which is utterly ridiculous. They promised to send me a text or call to provide a narrower time frame, but surprise, surprise, they were never accurate with their notifications. Not only were they never on time, but they also failed to show up within the promised timeframe. As a result, we missed them on three separate days, and now the tenants have been without appliances for a whopping 10 days.
Frustrated, I called their call center three times, hoping to get some assistance and resolve this mess. However, it became abundantly clear that even the call center staff had no clue about what was happening. They kept repeating the same scripted lines, offering to reschedule the delivery or installation for yet another date. Seriously? After three failed attempts, all they can do is propose more rescheduling?
Save yourself the trouble and stay far away from places like this. They might advertise themselves as a professional business, but in reality, they couldn't care less about you or the service they provide. Once they have your money, they treat you like garbage. They don't bother putting in any effort to rectify their numerous mistakes. read more