I went here because one of the shitty laptops they sell broke while sitting untouched. Hirsham was taking care of us; he was polite and calm. Then he went to get Chris, who apparently decided the best way to talk to a customer was to talk down to them. He literally looked me up and down and scowled at me even before he opened his mouth to speak. Not sure who in the hell coached him on customer service. I explained very clearly that a laptop breaking on its own is obviously defective. Chris then spent his time looking for excuses, hunting for a scuff. He proudly pointed out a tiny scratch on the opposite side of the laptop to explain a hairline crack on the other side of the screen that wasn't even visible to the naked eye. Brilliant logic. Then their morbidly obese manager waddled in and escalated things further by telling us to "get the F*** out of [his] store" and threatening to call the police. So yes, I thoroughly cussed out every one of those rude, half-brained idiots who think it's acceptable to treat customers like garbage. Your life's crowning achievement is "manager at Best Buy." Congratulations. I will never buy another product from Best Buy. read more

I went to the Mansfield location to purchase a television and recycle 2 old ones. My fault for not reading the fine print about only accepting limited brands without a charge, so I paid the $59.98 to recycle them. Then I went to look for a new television. Two associates were standing in front of the where the smaller tv's are, talking. I stood behind them, trying to peek around them. Neither of them moved or asked if I needed help. I walked around other aisles for a couple of minutes then went back to where the two associates were still standing and talking. Nothing. Didn't move or ask if I needed for assistance. Sure, I could have politely asked them to move. Instead I left and purchased the tv elsewhere. I will not shop at that location again. read more

I have never been treated so poorly I my life. We have multiple cameras and pay a service fee. 2 camera have been down for over 7 weeks. They have sent the wrong install tech 7 SEVEN times. The manager in mansfield Massachusetts will no longer take our calls we have lost 7 days of work to be here for a tech. They refuse to waive any fee for the last 7 weeks our service has been down. Just send an install tech and stop charging me for services you have been unable to fulfill for almost 2 months. That is fair treatment of paying customers. read more

I should've learned my lesson from my previous experience with this store . The customer service in this store is terrible asked for help with tvs and 15 minutes later someone comes over and help the people that came after us . And today just looked for a simple process from a purchase in a different Best Buy the manager was rude brushed me off to customer service saying he couldn't do what we needed! Which was a LIE !! We went back to a really good BB in Attleboro and problem was solved in 5 minutes! read more

I want to buy a JBL speaker flip six I believe it's called. They said they matched the price. That's not true because I went to walmart and bought the same item for thirty dollars cheaper. The said it's a third party. I told them I bought it right off the shelf they had thirty of those units. So I returned the unit the best buy and went to walmart. It'll just be aware. read more

Should be zero stars, both for Best Buy as a company and this location in particular. I purchase a "certified refurbished" drone that was missing propellers, had one dead battery out of three and when I ultimately bought propellers, the drone wouldn't even fly. Clearly this wasn't refurbished at all. I reached out to Best Buy support and they told me I could drop by the Mansfield store to pick up a replacement. I asked them three times to confirm I would be able to pick up a replacement the same day and they confirmed all three times. When I arrived at the store, they told me they didn't have one and said "oh the support people online are always wrong". I told them that I was told three times that they did, and even provided the case ID number. The guy working the counter went to speak with a supervisor and eventually comes back with a new drone in a box. Without any explanation he says "that'll be $212". I asked him for what, and he told me that this was the difference between the price of a new drone and refurbished. I told him this wasn't what I asked for and he hadn't even told me what he was doing. Eventually I just agreed (in frustration) to return the drone and have a replacement mailed to me. When I got home from the store, I realized that I'd left my SD card in the drone from when I'd tested it. This was only about 2 hours after I'd left the store. I tried calling the store, but was redirected to a call center and told there was no way to reach the local store. They told me they left a message for the store manager and that I would receive a call back. Two days later, they have not. I also emailed the store, and again, two days later, no response. Completely unacceptable. Pathetic customer service. read more

Do not do business with Best Buy. Corporate has the worst service. Do not make the mistake. They will make you suffer. I bought a GE laundry dryer from Best buy and bought the total tech support which gives us a 2 year warranty Shortly after U bought it I realized that it was not drying well and the clothes remain wet. A technician came and said that he fixed it, only to find out that the problem still exists. I called and they came back. and they said they need a part. Then they came and change the part. few months later I called with the same problem. Best Buy scheduled an appointment and never showed up. Technician name was Antonio. I called again about 2 months ago. They insisted that I have to pay for the service call although nobody told me when I signed up for total tech that I have to pay. Then the technician came here. He tried to fix it and told us to try it on manual and put it on 60 minutes or more. We did that and still the cloths are coming out damp. We called him and he came back and ordered parts. He changed the parts. Then we realized that the dryer is still not drying. I called the technician many times and texted him, no answer. I then called corporate. they set up another appointment. I waited at home on Saturday all day, nobody shows up or called. I called the technician but he didn't answer him. His name is Marlon. I called corporate and explained all the inconvenience. They said they can not do anything about it. When I asked why the technician did not show up or call, they said because the part did not arrive. I then asked why would you set an appointment and send me multiple messages that I need to stay home for it when the part did not arrive, they had no answer. They said they need to set up another appointment. My consumer rights have been violated many times. The lemon law does not seem to apply to Best Buy. Best Buy is having no regard to consumer time being intentionally wasted. Best Buy intentionally set up many appointments and not showed up. so far Best Buy visited my house over 8 times and still refuse to admit that they are breaking the lemon law read more

honestly, I'm just posting a review because every time I've gone to this Best Buy or I've ever purchased something from this Best Buy. It's always gone very well and the people there have always been very nice so all these freaking negative comments are are strange, it's like somebody has a vendetta against the store. read more

I scheduled an appointment on the Apple site for an I Phone repair at the Mansfield Best Buy. When I arrived there was no record of my appointment, even though I had an e-mail confirmation. I was informed that there wasn't a tech on duty at that time and they were calling the customers to let them know. I wasn't called When I asked to leave my phone and have the work done and pick up in 2 days I was told " that's not how we do it". At no time did the "geek" offer an alternate solution or apologize. I do understand that stores are short staffed, but good customer service is still important read more

horrible service! wouldn't assist with putting a screen protector on that was purchased there at the same time because there were no appointments until Saturday... however there was no one else in the store and the geek squad was sitting around doing nothing! also followed a young lady out to the parking lot and stared at her right in front of her car and wouldn't move.. for absolutely no reason! This place is nuts! read more

I had hired the Geek Squad back in June to install a stove in my house... Make long story short , I went two months without having a stove because the customer service within the Geek Squad dept. was HORRIBLE!!!! Every time they scheduled a technician or vendor to come in and install a brand new stove the person would either show up and not know what he was doing or they just decided not to call or no show up the day of the appointment. SO disrespectful and very unprofessional. If you ask me.. After 6 attempts of scheduling an appointments to have someone come in and install my gas stove... I had no choice then to hire another plumbing company to do the work for me. I not only wasted my money but my time with the Geek Squad.. NEVER again... Horrible but horrible service. read more

Very clean organized location helpful skilled knowledge. Highly recommend this location floor associate Mathieu and Justin in geek squad especially. read more

This Best Buy is the Worst !!!! I bought a Bissell hand held vacum. Didn't open it for a few weeks bc I went in for surgery. Open it and right away it would not hold a charge. Brought it back looking for exchange or store credit . Manager would not do anything BC it's past 15 days . So now consumers are responsible for defective merchandise? This is absolutely ridiculous. What happened to customer service ??! Glad it was only a $50 item that I learned my lesson on . I will never shop here again read more

Best Buy is one of the stores I frequently go to, but always for a different reason. I'm always looking for something different, hence the fact that I never know where to go when I get into the store. The fact is, whenever I walk into this store, I never am able to either get the help I need or be able to find whatever it may be that I am looking for. They have much less than any of the other Best Buy locations in the area (no Magnolia theater, less TV's, less computers), and are set up in a weird, weird way. The employees at the return counter make you feel like you've just robbed the store, and aren't ever friendly. All of the other reviews for this store are accurate, it really is the worst I've seen throughout the Best Buy chain. Quite a disgrace for the company. Definitely head to the store in Dedham or Milford if you want a real Best Buy experience. read more

See all

my husband and i pay $200.00 a year for the total tech membership. it is a waist of money! you are not upgraded to the front of the line.if the geek squid does not like you, they say they don't have any appointments for a week. so you wait a week not able to use your computer, and when they do come they have attitude & screw up your computer. they change your desk top picture delete you desk top icons. this geeek squad technician (anthony) came to house to connect my printer, when he left i found all of the things he screwed up! it is like he wanted to teach me a lession he deleted my internet favorites. you are at their mercuy read more

Purchased a TV for our work conference room. It was defective out of the box. We called and were told to just bring the TV in and they would swap it out with another one (no box or anything else required to be returned). We brought it over and were met with hostility from the return department and they refused to acknowledge that they said to just bring the TV over (we even gave the name of the person we spoke to on the phone as well). After being treated like criminals. I will never be buying another thing from this location. They need a lesson in customer service. read more

I would give 10 stars if I could. One of the best experiences in a retail store I've ever had. The tech guy, Jonan, and the gentleman up front were so friendly and accommodating even though we showed up about 30 minutes till closing. Jonan was so friendly and knowledgeable about getting a new phone for my boyfriend and was willing and thorough in explaining the processes of setting up start to finish. Phenomenal service 10/10 read more

I walked into the store to browse video games. Used my phone on the way to the bathroom. Came back out and continued looking at the games when an employee pretended to give me customer service by asking me different questions on games. Then he had the nerve to accuse me of stealing. I've never been so appalled and embarrassed at a store before. We walked to the front and I demanded they show me the footage that showed me trying to steal an item. They refused to show me any evidence. I explained I was holding my phone and they didn't believe it. Again I asked them to show me the video proof. They refused again and told me they called the authorities. No authorities showed up. No manager came up and no one showed me any pictures or videos or any other eye witnesses to validate their accusations. I've never been so embarrassed. I urge everyone to not go to this store. It's a dying business. You want any electronics? Just go Amazon like everyone else. I learned my lesson about the Best Buy in Mansfield. Never again. read more

Terrible customer service! Not helpful at all. Once you pay and leave the store they could care less about you!! Called a few times with no resolution, they will tell you what you want to hear just to get you off the phone! Definitely don't recommend doing any type of business with them! read more

They have lots of stuff available. The guys I got to talk to were very nice. The reason for the 3 stars is because if you ever try calling the store....well good luck having someone pick up the phone. No one ever picks up. I tried 6 times 6 different times of the day 6 different days. No one picks up try it. read more

Went there yesterday for service on a product I bought about 30 days ago. At that time I was informed of things in the store only returnable for 15 days I said OK I understand that about you sold me this watchband for a lot of money, and it broke and I said temperature over 15 days I said you have by about five days maybe 10 days And I can think of three reasons why they should have helped me after I said whatever I'll just pay for a new one. I have got to have a watchband and I'll get a good one somewhere else number one many of their products are miss handled miss treated and you get many broken things from this location. My friend had to bring back his TV, which they tried to blame on him for breaking and it turns out the kids in the store just was throwing it around a load to match and it was on film so they had no choice but to replace it so they very reluctantly replace the TV they broke! I I waited 20 minutes for customer to come help me even though they were five bodies standing around with the manager over in the repair section that I I was stupid enough to pay hundred dollars for a lovely Amanda move so I'll wait 20 minutes and then very aggressively they wanna know what I want so I want another watchband I'm gonna pay for it which one fits so I finally said the kid over is quite rude that hands me the watch and tells me to change the band myself when I ended up back to him and say can't see it you are go ahead you guys some of the products you go put it on appreciate it it's just not a good store. It's not good. Customer service management of that store should be replaced. If you have the ability to shop at a different Best Buy that would be my recommendation. Oh, by the way I dropped $2000 in there over the last month buying TVs and multiple other items I've needed along with service plans with that said all in all I don't recommend the store. I hate to write bad reviews but the manager her exact words were no I don't care if you write a bad review. Hence the bad review there are other stores to shop at chose Best Buy because I thought maybe you could get some help in there but what you get just shop somewhere else if you can if you can't, I'll never buddy in there anyway so if you can't, you can't, but if you can drive a distance You'll be much better served read more

I purchased a video game yesterday, but the game wasn't able to be played together with my family. I attempted to return it tonight (just over 24 hours later) and was told they can't return it. I would be fine with it if they had told me it was company policy, but the manager decided to lie about it. They told me it was illegal to return video games or CDs because federal copyright laws prohibit it. If you can't return the game because of company policy, I get that - you don't set policy. But to lose out AND have my intelligence insulted? Absolutely despicable. read more

Don't even bother wasting your money with these people. The basic plan is 199.00. I was in a bind, otherwise I would NEVER have hit them up. Next time I'll do more research and find a guy who services the community. I trusted this brand. Customer service is the pits. Phone conversations, just try and call them. I dare you. I witnessed another client who was told his iPhone 5 was old and not worth upgrading. He should consider an upgrade to Phone 8x for just a couple hundred dollars more than it would cost to fix it. ( I admit I don't know what the issue is) But hadn't touched the phone at this juncture. I do know the difference between costs of iPhones though.. Moral of the story- DO NOT Spend your hard earned cash here. read more

I went in for a return/exchange. I was helped by a mobile supervisor he was awesome. The GS supervisor also helped me out and he was great.

Worse retail experience ever!!!! From store general manager John, Asst Manager Diana to the entire staff including Cassandra who lied to John about a situation that happened. Could have gained a customer for life, but instead just made a huge mess. I would rather spend more money elsewhere than shop at this store ever again. Horrible stood experience read more

I went in to go and get a new phone today. There were a few technical issues on my end with my plan and pin, but Jordan was super patient with me and really understanding. He did his best to help me out and it was a great experience. I'm usually a little nervous when I go into stores so this was a super positive experience. Thanks for the help! read more

This Best Buy is horrible. I have been on hold for over 20 minutes...someone finally picked up and placed me back on hold..terrible customer service. read more

Bought a 12.9" iPad Pro online for store pickup. Got home and realized they gave me an 11" iPad Pro with a 12.9" label. Though I could have handled it better, Best Buy accused me of lying because their scanned bar codes don't lie...it wouldn't have scanned according to them, but guess what? It did and it's wrong. I called twice and they refused to replace it with what I ordered even though I called literally 20 mins after the purchase and have photos that they clearly sold me the wrong iPad that was mislabeled, it is too small for the 12.9" case I bought with it. I had to call Best Buy corporate and get a case number for the store to make this right. I'll go to another location after my experience today. I spent $1400 and did not get what I paid for due to their mislabeling then was berated and told what I described was impossible as if I have some brand new iPad Pro scam happening. Disgusted, offended but Best Buy corporate and my credit card company did step in to help. After this is resolved they definitely lost a customer. Update: the North Attleboro store was amazing and knew right away what the issue was. The latest 12.9" iPad Pro is 2" smaller than all other 12.9" versions. An 8.5" x 11" piece of paper is the same size as the 12.9" iPad which I don't understand but that is a question for Apple not Best Buy, but as a consumer I feel like I'm getting less. The cases that say they fit all 12.9" iPad Pros actually do not, you need a smaller case by a couple inches. They were helpful, respectful and assisted me quickly and resolved things quickly. It was pondered as to why Mansfield didn't recognize this right away and help me, but I'm just happy it's resolved. read more

See all

I ran in to grab a couple things and browse around. I'm not somebody that really needs assistance with tech unless I simply can't find a product. At least 2 staff greeted me and offered to help me, and when I had my items in my hand, one staff offered to ring me up at his small station without prompting. I don't really know what more anyone could expect from a retail store... I mean, obviously I didn't go in there upset about an issue, but place seemed fine to me. read more

Bought a TV tried to return within 9 days of purchase. Policy says 15 days. Screen was cracked and they would not give us any options for returns or exchanges. TERRIBLE CUSTOMER SERVICE. Also at time of purchase I was "not approved" for a Best Buy credit card yet 5 days later I get e-mailed confirmation about my new credit card which I have Zero use for now that I already bought the tv and will never be returning to the store. read more

I spent close to $450 for a wifi modem package yesterday and had the Geeks install it today. The Arris surf board recommended as the best range and best download was not cheap. Geeks came and went, but now the ability of the lap top to connect via wifi beyond 10 ft of the unit isn't happening. I have been on hold using two different phones and each time they disconnect after 25 minutes. How stupid are the online geeks? One asked me if I were using the computer that won't connect to communicate with him! Unable to reach a human at the store; time to go over there and raise hell for being sold something that does not work. The inferior little comcast wifi router worked in all the rooms of the house and this expensive piece of crap does not work. read more

Warning!!! I have purchased a good number of electronic products over the years, and have be generally satisfied with both products and customer service from the Best Buy and Geek Squad installation. No more - - we recently purchased a sound system which turned out to be of very mediocre quality. Moreover, the installation and service by the Geek squad were abominable. - Also made several futile attempts to involve the store, and Best Buy Customer Service in rectifying some problems and was given no assistance whatever. - Will never purchase anything from them again!! read more

This is a review of the GEEK SQUAD at Best Buy. I was skeptical of having these guys do any repairs to my appliances, I always used Sears repairmen. Well, last year I needed a repair on my refrigerator, leaking water from condenser, and I gave them a call. Perfect service. Had all the parts and didn't charge me for the part because it was the last years model. Awesome guy. Recently I needed a repair from my washer. Leaking on the floor. The same guy came to the house, well within the time they said, and quickly diagnosed the problem: crack in the drain hose. Simple repair, but he didn't have the part. This time he told me to buy the part at Home Depot and showed me how to replace it. Then he said, "I was never here." No charge for the 10 minute visit. Awesome!! read more

After purchasing a laptop and requiring service in 12 months, I was happy that I had bought the service plan from BB. On 2 occasions in just 3 weeks, I received the same polite, knowledgeable tech reps and manager attention. Quick and patient. They saved me time and frustration solving my issues. My experience showed me that BB employees are clearly empowered to make the right customer satisfaction decisions. Kudos to Best Buy's best practices! read more

Buy nothing from Best Buy in Mansfield! Mom bought a fridge, a dishwasher and a laptop. The fridge is broken and dented (more than the floor model she bought), the dishwasher never showed up on the appointed delivery day and the laptop is so far so good. Over $4K worth of merchandise and the best they could do was, "Sorry, here's a $300 gift card." They cannot get the broken one until Thursday. The AG of the Commonwealth of Massachusetts will be hearing from me. read more

Very poor customer service from the manager who did not appear at all interested in helping with a return. We spent over $1000 and just needed to return a $45 item. I understand there is a 15 day return policy, and we were at 30 days, but most stores concerned with customer retention will accept a return. Seriously unimpressive. We will never shop there again. read more

Perfect experience. I needed a last minute laptop and printer. I walk into Best Buy and I'm greeted by an Apple sales rep. He educates me further about the laptop I came to get. The Best Buy associate takes over and shows me the printer I need. Both item in stock and on sale. He rings in the item and I'm on my way. The next day I'm notified that I'm entitled to some free set up and education from the Geek Squad. It doesn't get any better then this. Well done Best Buy!! read more

Take it from me, I visit a lot of Best Buy's and this is one of the worst. First off the staff is clueless and non-existent and I know more about the products than they do, secondly, the place is set up so odd and you cannot locate anything nor do they ever have what you want in stock. It is a mess of aisles crossing other aisles and the staff is lazy. Best Buy has been on the decline for years but this location shows, it is worse than ever. I would say skip this location and visit Milford or Dedham since they are a little better, not much but just s bit better and they will have the inventory as well. read more

My daughter's laptop was sent in for warranty repair on the screen and came back with a failing keyboard and touchscreen.The repair was never verified by the Mansfield, MA store and it sat there from 1/8 to 1/22 awaiting my daughter's return to college to pick it up. It was sent back to the repair center on 1/22 for an "expedited repair. A part was found defective and ordered without overnight shipping. the part came in and it has been waiting on an agent to fix it for over 6 hours. This was escalated to the "Executive Resolution Team" since escalation to the "Customer Care" line proved ineffective. I am still awaiting resolution.It is apparent that this company is only interested in making the initial sale and not providing quality warrtanty work in a timely fashion. Reason of review: Poor customer service. Preferred solution: Let the company propose a solution. I didn't like: Customer service regarding poor quality warranty work, Difficulty in escalating customer service issue. read more

I got a tablet and computer from this store. The computer had problems but the GeekSquad had it fixed and working perfectly. Staff at the store are very smart and friendly. I would recommend buying things from Best Buy and using the Geek Squad if anything does go wrong. read more