I originally called Benny's Appliance Repair to fix an issue. Benny told me he would send over "one of his guys." That "guy" turned out to be Josue, who I later found out doesn't even work for Benny's Appliance Repair -- he works for himself. I only discovered this after I emailed Benny to ask what the heck happened. Josue shows up, spends 20 minutes doing something vague, says he "fixed a switch," and charges me $335. He didn't ask me to shut off the electricity (how do you safely fix a switch without doing that?), refused to explain what exactly he did, gave me no receipt, and didn't leave any write-up. Then he had the nerve to ask me to pay him directly through his personal Venmo account. The whole thing felt incredibly shady. When I followed up with Benny, he basically said there was nothing he could do because Josue is independent and not actually part of his company -- so why refer him in the first place? This felt like a blatant cash grab, not professional service. Honestly, the business might as well be called "Quick and Easy CASH." Josue did minimal, unverified work, charged a ridiculous amount, and left me with no paperwork and no accountability. I do not recommend Benny's Appliance Repair or anyone they refer you to. Be careful -- this was a convenience scam, not a repair service. read more

Be very careful. this 100% is a scam. Came to our home after confirming that they work with a specific company and charged a diagnostic fee when in fact, they then stated that they couldn't get the part. read more

Josue was responsive once upon a time. Then, this year, our oven was giving us problems. He diagnosed it for a fee, which was fine. He tried to fix it after having a part take over a month to arrive, which was also fine. We paid him for his labor and the part. All good. When his fix did not work, we called him to come back. He has since dodged our phone calls and texts, giving us a big middle finger. The irony of it all is if he had just said the oven was beyond repair, we would have been perfectly happy to buy a new one and let him install it. Instead, he chose to be non-responsive and shady, delaying our ability to use our oven for no reason other than him behaving unprofessionally. An absolute shame. read more

I've used Josue a few times in the past and was happy. I needed a refrigerator repair and he charged $300 for an hour repair that took an hour without any parts. Had the same issue three weeks later and called several times to get him back under his 30 day warranty. He won't respond. read more

In the past we had a good experience with Josue for refrigerator, oven and dishwasher repair. But this time he really just screwed us over. We have been without an oven for well over 3 months. We have been understanding and patient. Multiple visits, countless empty promises about parts in transit that never seem to arrive, and $500 paid and we still have no oven. The last straw has been him just straight up ghosting us for the last 3 weeks. Phone goes straight to voicemail, mailbox is full and he does not answer texts. I would not recommend this company to anyone. It's a shame. I don't know what happened. read more

Josue came and fixed my dryers He was prompt, courteous, and effective. I would recommend this service.

If I could rate this service at zero stars, I would. They are completely unreliable and don't stand behind their service. A KitchenAid oven in a house we rent out stopped working, and I called Quick & Easy appliance to diagnose it. Josue came to look at it and said that the oven needs a new logic control board. He further said that the board is not available as a spare part any longer, but he could send the old board to a refurbisher, which takes 10 business days to refurbish the board and that they guarantee the refurbished item for six months. I ask him would he advise to go with the refurbishment ($650) or simply buy a new oven, to which he advised the refurbishment and said that these ovens last much longer. The problem started when the board was sent to the refurbisher, somewhere in Colorado. Nothing happened in two weeks, and when I talked to Josue, he told me that there was a delay, but it is going to be refurbished the following week for sure. When nothing happened the following week, I told him that my tenants can not remain without the oven any longer, and if the board can not be delivered the following week for sure, I'm going to buy a new oven and dispute the charges as the agreed-upon time was clearly not met, which is a breach of contract. After a lot of pressure and daily texts to Josue, the board was finally delivered at the end of the following week and installed the next Monday, nearly five weeks after it was removed to be refurbished. After that, Josue actually wanted to charge me for an extra trip he had to make to the house, as when he disabled the oven circuit breaker instead of disconnecting it from the AC, he also accidentally disabled the cook-top leaving the tenants without any means to cook, and had to come back to make it work again. I told him that I'm not willing to pay extras, as it wasn't my fault that he accidentally disabled both the oven and the cooktp, and that if he keeps insisting I'll pay, but leave an appropriate feedback, upon which he backed off. His last words have been: "Oven will last sir!! Your all set." (I kept a meticulous record of all the text messages between him and me, including the contract terms, warranty, etc.) Three months later the oven broke again, with the very same symptoms as the first time. I've called Jose and he told me that the labor is only guaranteed for 30 days, and was clearly not interested to deal with this oven again. I reminded him that the board allegedly had a 6-month warranty from the refurbisher and told him that I'm going to buy a new oven but still would like to replace the defective board if it's indeed the problem with the refurbished unit and keep it as a spare. He promised to call the refurbisher and inquire about the warranty, and this was the last time I heard from him. I called and texted him multiple times since then, left a message on their answering machine, and sent them an e-mail. Still nobody called me back, and it became clear that they sold me a lemon, rather than a properly refurbished unit. I'm out of $650 and had to buy a new oven on top of this. So much for backing up their work and installing quality parts. This place only cares about charging you as much as they could, put things together hastily, so that the "repaired" appliance holds beyond the 30 days they guarantee, and then pretend that you never existed. I have just alerted the BBB about their shameful practice and I advise you to stay away from this repair shop as far as you can. read more

Josue the owner of this small business is phenominal. He was very articulate and diligent. His services was nothing but pure magic. He gets the job done using all his skills even improving a manmade system to drain water from a 20 +yr old MayTag Washer Unit. Highly Recommended. Smithfield RI Resident read more

Made an appointment with them for this past Monday. Received a phone call over the weekend saying that we had inquired about their company when we already had an appt set with them. Seemed like a lot of confusion going on with them. Monday, they didn't come and rescheduled for Tuesday. Tuesday they never showed up nor called. We made the appointment almost a week ago and now have to start the process again with another company and our dishwasher is still leaking water all over the kitchen and making strange noises. Terrible business! Super unprofessional to do a no-call-no-show after rescheduling once before. read more

Josue responded quickly, arrived promptly, and repaired our fridge quickly for a reasonable price. Explained everything, would definitely use his services again! read more

I have never posted a review on Yelp before but I had to today. I had this company come to fix my gas stove oven for us because my oven wasn't heating up. They explained in detail exactly what they were doing and fixed my oven. Luckily the had the part I needed in their truck. While they were here I asked if they could check out my freezer which was leaking into my refrigerator. They fixed that too. I recommend this company to anyone who needs appliances fixed. They were very professional and the servicemen were personable and explained everything step by step what they were doing. BOTTOM LINE; GREAT SERVICE AND EXCELLENT TECHNICIANS. DO NOT HESITATE TO CALL THEM FOR REPAIRS read more

First time looking for an appliance repair service for our dryer. Called first thing this morning and they came out same day. Extremely friendly and knowledgeable. Josue walked us through the whole process. Would absolutely use this company again and refer our friends and family! read more

Arnold's appliance repair was recommended by a friend and I can see why. Nicest people to do business with. My freezer wasn't working. He came out the same day and repaired it. His rates are fair and he fixed my appliance. My gas stove had a faulty burner. It was late so he said he would do it another time. Called as promised. They're prompt, professional and affordable. Who wouldn't want to hire him? Highly recommend. read more

The crew from Quick and Easy showed up on time, provided friendly and courteous customer service. They reviewed the problem, replaced the part and fixed my issue within a minimal timeframe. Super friendly. read more

Fast , Friendy , Good Refrigerator Repair, would recommend strongly....came on time , explained everything well , the refrigerator runs well now...needed a fan motor and now my food will stay cold read more

I highly would not recommend this company . I found this company after a local google search for appliance repair companies around us . One of the technicians arrived to fix my approximately 14 month old dishwasher that was making a slight noise . After advising us that the part needing to be replaced was discountinued , the tech stripped out the screw to access the part and also bent the bottom kick plate after not properly securing it back . After doing some research , the part was readily available through Lowe's and in stock . Despite the poor service , I was still charged the $75 service fee and left was a bent kick plate , unable to access part due to tech striping out screw and wrong part information . I would recommend not using this company . read more

Extremely fast, professional service. Great price. Great guys. Less than 24 hours from my call to their completed dryer repair. They are now my appliance fix it guys. Strongly recommend. read more

Very nice and dependable service. They came through fixing my Thermador stove faster then expected. They were very courteous and I'm extremely happy with their service. read more