If I could rate this service at zero stars, I would. They are completely unreliable and don't stand behind their service.
A KitchenAid oven in a house we rent out stopped working, and I called Quick & Easy appliance to diagnose it. Josue came to look at it and said that the oven needs a new logic control board. He further said that the board is not available as a spare part any longer, but he could send the old board to a refurbisher, which takes 10 business days to refurbish the board and that they guarantee the refurbished item for six months. I ask him would he advise to go with the refurbishment ($650) or simply buy a new oven, to which he advised the refurbishment and said that these ovens last much longer.
The problem started when the board was sent to the refurbisher, somewhere in Colorado. Nothing happened in two weeks, and when I talked to Josue, he told me that there was a delay, but it is going to be refurbished the following week for sure. When nothing happened the following week, I told him that my tenants can not remain without the oven any longer, and if the board can not be delivered the following week for sure, I'm going to buy a new oven and dispute the charges as the agreed-upon time was clearly not met, which is a breach of contract.
After a lot of pressure and daily texts to Josue, the board was finally delivered at the end of the following week and installed the next Monday, nearly five weeks after it was removed to be refurbished. After that, Josue actually wanted to charge me for an extra trip he had to make to the house, as when he disabled the oven circuit breaker instead of disconnecting it from the AC, he also accidentally disabled the cook-top leaving the tenants without any means to cook, and had to come back to make it work again. I told him that I'm not willing to pay extras, as it wasn't my fault that he accidentally disabled both the oven and the cooktp, and that if he keeps insisting I'll pay, but leave an appropriate feedback, upon which he backed off. His last words have been: "Oven will last sir!! Your all set." (I kept a meticulous record of all the text messages between him and me, including the contract terms, warranty, etc.)
Three months later the oven broke again, with the very same symptoms as the first time. I've called Jose and he told me that the labor is only guaranteed for 30 days, and was clearly not interested to deal with this oven again. I reminded him that the board allegedly had a 6-month warranty from the refurbisher and told him that I'm going to buy a new oven but still would like to replace the defective board if it's indeed the problem with the refurbished unit and keep it as a spare. He promised to call the refurbisher and inquire about the warranty, and this was the last time I heard from him.
I called and texted him multiple times since then, left a message on their answering machine, and sent them an e-mail. Still nobody called me back, and it became clear that they sold me a lemon, rather than a properly refurbished unit.
I'm out of $650 and had to buy a new oven on top of this. So much for backing up their work and installing quality parts. This place only cares about charging you as much as they could, put things together hastily, so that the "repaired" appliance holds beyond the 30 days they guarantee, and then pretend that you never existed.
I have just alerted the BBB about their shameful practice and I advise you to stay away from this repair shop as far as you can. read more
