I initially chose Appliance Expert LLC based on their solid 5 Star reviews on multiple sites. This turned out to be a major mistake.
Chris came out to my house on March 6th to repair what appeared to be a clogged drain on my refrigerator, which was causing water to leak out onto the kitchen floor. When he and his assistant arrived, it quickly became apparent that I understood how to access the drain better than them thanks to a video a woman had posted online, showing a similar issue with a refrigerator much like mine. After some work, they felt the problem was most likely fixed and charged me just the standard diagnostic fee. He told me that if it leaked again to call him, and he would look into replacing the drain pan.
During this visit, he for some reason thought I had told him that I had found this refrigerator on the side of the road. I made it very clear that this was both absurd and incorrect. This refrigerator was purchased new from Lowe's, who delivered and installed it.
Ten days after his service call, there was water on the kitchen floor again. I called and left a message as well as sending a text. After not receiving a response, I continued to call and text for over a month. I then discovered a large amount of water had leaked into my basement and damaged items stored there. I contacted him again with this new information. When this still didn't elicit a response, I contacted another appliance repair company. This new company came out and found that the issue had never been the drain but rather a leaking feed line for the water dispenser and ice maker. They were able to quickly fix this and put an end to further water damage.
I left one more message for Chris informing him of the result and advising that he respond ASAP or I would leave this review and consider legal action. THIS time he texted back almost immediately with the message; "Company closed and I moved to Florida bud. Glad you got it sorted out. Have a nice day". After receiving this message, a call was made from a number unknown to him regarding a quote for work and was responded to right away. Obviously he is neither out of business nor living in Florida. This proved that he not only has zero concern about responding to paying customers with ongoing issues, but also has no qualms about lying to avoid taking responsibility.
Don't be fooled by all of this company's 5 Star reviews. There are far better options out there. read more
