I had an excellent experience purchasing a refrigerator at the Pawtucket location with Julie as the…read moresalesperson. Have a problem with the door, tech came out but needed a part, the manufacturer does not make that individual part so they are doing an exchange. A store has 3 of these in a store and two of them have the same problem in the same spot so I chose to get a different model, different brand. They matched the price on the first one, and also the replacement. Both the sales and exchange process have been very easy and hassle free. I bought from them for this very reason, otherwise, I would have had to be going through the hassle of dealing directly with the manufacturer which can be extremely frustrating. I highly recommend Wickford Appliance

I went in to Wickford Appliance to buy an advertised dryer on 10/3/25. Surprise! They were all sold…read moreout and didn't offer another dryer in its place. I had to pay 500.00 more! When I finally received the dryer a month later, it was damaged and had to go back for parts. Over two months later, I am still waiting on the repairs and I don't have the dryer that I paid for over two months ago. This is so completely unacceptable! I have probably called over 10 times over the course of two months not one person has ever called me back and they do not have a date that the part will be in.... I am going to corporate tomorrow. This is beyond bad customer service. I feel like they stole my money and I have no date of any dryer being delivered. ****And I only received a response after this review went public. Why wasn't good basic customer service provided by this company? Why did I have to go to this length to get anyone to respond to me? ***

So Eugene fixed my dryer with a used part. he was prompt and was able tot take care of the issue…read more... however since he was using a used part I asked him what is the guarantee that this would not stop working. He gave us a 30 day warranty and stated if this stopped working he would order a new part and fix it free of charge. The dryer worked for exactly a week and then stopped working. I reached out and he informed he will contact after ordering the part He did text that he has the part but has not answered any of my texts or given me a time. I hope he will respond soon ....... still waiting so far .. Update ... he was busy and just called . Will be back to repair my dryer

Our dryer was built in 1982, so when it stopped heating we thought it might be time to run out to…read morethe appliance store and buy a new one. Truth: they don't make 'em like they used to. We called Eugene and within 2 hours he showed up, replaced the fuse and confirmed that our reliable 1982 dryer is better than the new ones coming out of the big box stores. I'm glad that someone as knowledgeable as Eugene is in this business.

I used this company more than once and was happy not this time.I got ripped off.Did not fix the…read moreproblem at all and I called more than once and never returned my call it's obvious why.Don't use this company,NOT GOOD.Another company fixed it. BEWARE OF INSTANT APPLIANCE REPAIR. 401-213 9633 DO NOT CALL THEM..........

Very disappointed as I have done business with this company in the past and been very satisfied. (…read moreWasher and dryer) I requested a service call as my dishwasher was leaking. They never called back even though I stated that I was a repeat customer. I called again. The person with whom I spoke said that he would need to check with his manager because they would need to know where the leak was coming from before they committed to a service call. Honestly, how would I know that ? All I knew was that it was coming from the left bottom corner of the dishwasher. He promised to call me back the next day. That call never came. In my opinion, not a good way to do business. They were always so nice before. This sort of treatment angers me. I did, however, have my leak fixed today by a very nice man who I will be sure to call again as he was responsive and polite , not dismissive as was Instant Appliance. Kristen Williams Lincoln, RI

Response from the main office was prompt, direct, and transparent from when I initially reached…read moreout. They were clear with expectations and the quote. The technician, Carlos, was professional and patient. Before work started, he told me the price upfront so there were clear expectations. He took the time to explain the issue with the refrigerator and provided counsel on what to do in the future or what to be on the lookout for. You couldn't ask for a better service! Should there be any issues with any of my other appliances in the future, LC will be my first call.

Only use if you can adhere to their rigid schedule. If you want customer service outside a tiny…read moretiny box, find someone else. I'm sure they're great, but they dang sure won't work with you on their scheduling. It's like you're doing them a favor... just my experience...

I reached out to Halo Services for my ice maker no longer working. I was immediately reached out to…read moreand we promptly scheduled a time to have the part I needed delivered and have the issue resolved. Angel was very polite and helpful, showing us what went wrong and how we can test for any future problems. The issue was resolved quickly and affordably. I will be using Halo Services for future appliance issues.

The water line on my fridge has never worked right. I changed the filter yesterday and still not…read moremuch pressure so I gave in and looked for professional help. Angel Halo Services LLC came highly rated on Yelp and came over today and replaced the valve and tube and now it works perfectly! I highly recommend his professionalism, efficiency and pricing! To fill the mug before would have taken over a minute! #success #SaturdayService #onelessthingtoworryabout

Chris Johnson was very helpful in the repair of our Maytag front loading washing machine. He also…read moreanswered my text right away unlike so many others who never even bother to get back to you. Chris is the guy to call if you have any appliance needs! Thank you, Chris Mary Shilonski - Berkley MA Phone no for Chris or you can text him 774 254 6615

Chris was wonderful in fixing our fridge. He was timely and had good prices. We highly recommend…read morehim for your appliance repair needs!!

Aparantly a one man show working out of a garage. Had service booked from Fridgidaire directly on…read morea brand new refrigerator and I get a text back 2 hrs later saying my Wed apointment is has to be reschedualed to 2 weeks later as their only tech is on vacation. Mickey Mouse operation. Cant believe this is the only Fridgidare authorized service localy

Horrible service…read more Update on my washing machine dilemma. Talked to 4 Managers at Lowe's Mineral Spring Ave No Prov They also tried booking appointments in my time frame after New England Appliance blew me off. The managers got me a new washer. And associate of the CEO returned my call today. Told him about all the numerous phone calls and texts. And how well the managers treated me After I told me they gave me new machine ,He then proceeded to tell me that it shouldn't have happened and he then told me he was also giving me a $250 gift card. Right now I am extremely happy with them. BUT BEWARE DO NOT USE NEW ENGLAND APPLIANCE IN PAWTUCKET. I EVEN ASKED GIRL 3 times TO HAVE OWNER CALL ME. STILL WAITING. I THINK THE PROBLEM IS HER. IF ANYONE Wants to use them. I will send you copy of her text. SHE IS NOT A GOOD BUSINESS PERSON Wish he would contact me if he sees this. I have all her text messages.

Eastern Appliance Repair deserves 5 stars! They installed my new dishwasher and fixed my dryer…read morequickly and efficiently. Professional, knowledgeable, and easy to work with. Highly recommend!

The customer service by Gary was fabulous (very professional and kind )! Our oven was broken and…read morewe needed it evaluated asap ! He came at the same day(1-2 hours ETA) Most of the our companies didn't even pick up the phone or said they are not available until 7/31 !! He was very honest and fair with his prices Gary was very knowledgeable and I'll definitely use his service again Highly recommend!

We have replaced several appliances with Bellingham Electric. We're always pleased with the choices…read moreof appliances and the advice given by the sales people. We have replaced our dishwasher, washer and dryer and microwave within the last year or so and each time the installation has been done very quickly and professionally. In a home that's 37 years old it's not surprising to need new appliances. It's good to have a reliable source nearby.

Bought an LG washer dryer wash tower from Bellingham electric. They helped me pick out the perfect…read morewasher for me and the delivery guys were absolutely incredible. I was sure it would not fit or that they would end up scratching something, but they were so meticulous in pulling out the one that was there and putting in the brand new one with no scrapes rubs, scratchEd. The guys were beyond polite and courteous, and everyone was so helpful. Not to mention that their prices beat everybody else out.