The 5 Stars is for the customer service I ended up receiving, not what I initially got from the cashier. Went into the store to get some mundane things for an upcoming trip...a set of earbuds and an extension cord. Found them no problem, and no fewer than 3 staff members offered to help me while I was browsing. No problems there. They had what I wanted in stock, so I picked it up. When I went to check out is when I had problems. First, the cashier was slightly rude, she didn't say anything to me until it was time to pay. She did go out of her way to help me use my reward zone certificates, though, so points for that. However, when I went to use the gift card on my cell phone, it wouldn't scan, and it wouldn't key in (this has happened to me before; I had to use the gift card on bestbuy.com for that one to work). Instead of trying to help me use my gift card, she demanded an alternate form of payment, so I put it on my credit card. Not a huge deal, as it was only $10 after my rewards. However, I was irritated. I shop at Best Buy (though not this one) all the time, and I feel like I should be able to use my gift card in the store on my mobile device because THAT'S WHAT THE VIRTUAL CARD TELLS ME TO DO. So I asked for the manager. I didn't expect him to do anything about it (I mean, it was $10 on my credit card, so it wasn't a dealbreaker for me buying this stuff). Then I met Mike the Manager. Mike was awesome. I just wanted to vent a little about my problem and see if he had any ideas how to get my next gift card to work in the store. Mike listened to me vent, then he wanted to solve my problem. The guy legit spent almost half an hour getting this silly card to go through. He eventually had to pass me off to Abnar, who was just as friendly and helpful. They took the purchase off my credit card, and put it on my gift card. So 5 stars for Mike and Abnar for going above and beyond to ease my frustration. I'll definitely be hitting this location up more frequently, since they seem to be a little more helpful than the folks at Cambridgeside or Fenway. read more

Great service from the Geek Squad! I purchased a Tablet as a Christmas gift for a family member. Found out later the particular model I bought did not support the software he needed to install. I spoke to a Geek Squad member on the telephone and he explained in detail why and suggested another Tablet. I went in and returned the first Tablet, purchased a different one and made an appointment with the Geek Squad to make the necessary changes and install what was needed. They even tested with me to make sure everything worked fine. Can't thank them enough. Sammy (Geek Squad) member was terrific, can't thank him enough for all the time he spent with me! read more

Great costumer service! Went in there looking for a sound system for my car. They knew exactly what I needed and were very helpful. They have many many discounts and great prices on A LOT of things. Great! read more

Casey Castro was a very rude person, I was in line at customer service trying to pay off my credit card bill, didn't know you can pay up front at the front registers. Well.. Anyways When I went there she was too busy talking about how she was sick and didn't want to be at work. Sorry to say but her voice is too much. I will not shop and pay at this best buy no more. Everett best buy lost a customer. read more

Manager was amazing! Waived the recycling fee and I purchased another tv! Definitely will be my pick when it comes to choosing which Best buy to go to. read more

I want to let everyone know that the guys in the Geek Squad auto / car stereo installation area are top notch. Each time I had a go in there I was treated with courtesy and respect. They even suggested a way for me to save money. read more

Best Buy should close their doors if can't handle delivery and installation of 4 kitchen appliances. In August we placed our appliance order in a store in MA. From the beginning this order was messed up, first they set up the delivery for the wrong address which we had that corrected even before we left the store. Since everyone knows appliances are all back order, we were set up to receive EVERYTHING on the same day beginning of September. We received emails confirming our appointment for that day, we took the day off to receive and have all appliances installed and old ones hauled away. The day of the delivery, we only received one item when we were supposed to get all 4. Was on the phone with Best Buy the whole day between the store and regular customer service people. Nothing got resolved, the next 3 days on the phone with Best Buy every day and we only received 2 items but nothing installed. The next week we were promised the installation will happen and the last item would get delivered. Now we are 4 weeks later and we still have our appliances in boxes without installation and missing a stove. DO NOT PURCHASE anything from Best Buy!!!!!! We will never step foot in a store ever again. We wasted so much time on the phone with them, on one of the days I was on the phone with them for 6 hrs! It's crazy when you spend over $5000 to have these kind of issues. In the end Best Buy cost us money and time. Do not make the same mistake as us, take your business someplace else. read more

Went to get some accessories for my boyfriends' PS3. Now, my style of shopping is usually very quick because I'm not the shopping type. I figure out what I want/need, go to the cheapest store I know, walk directly to item, buy and leave. Since I didn't know exactly what to get for my bf, I had to drag my feet in the store and *gasp* browse. I also don't like crowds when I'm already pissy of having to do something I don't wanna do. So I went there on a Saturday morning, after Black Friday. This was great, cause there weren't many people inside (probably broke from the day before). I grabbed some PS3 accessories to compare to each other when an employee asked if I needed help. I had 3 bluetooth headsets and he was very helpful since he tried 2 of them (so he said). Thanked him and he was on his way. Then my eye fell on something else and I was stuck with what I wanted to get. Another employee came around and he was apparently from a different 'category' cause he openly told me that he doesn't know anything about gaming, BUT he called someone to help. Unfortunately the person who was sent to help me, started to help out someone else who was waiting as well. Kind of disappointing. Then Drew asked if I needed help. Drew was AWESOME! He knew exactly what he's talking about, was very patient in explaining differences to me and what would be better. Even his pricing was very accurate. So eventually it wasn't so bad browsing around. I got my stuff and I'm very content with the customer service I received. Yay happy ending! read more

Worst customer service ever! The last time I even went into the store I walked in and past about 5 different employees which never asked if I needed help finding what I needed. By the time I actually found what I needed the shelves weren't even stocked yet which kind of sucks especially when I went shortly after they had opened for the day. I wouldn't recommend this place at all read more

Nobody picks up the f'ing phone. Not enough employees to help customers and store is filthy.

Last time I'll be purchasing a flat-screen T.V. at this Best Buy. Experience was awful, my husband and I got some help before we were bounced off to another sales associate. He wasn't too helpful with our questions and constantly walked away from us to talk with other employees. Once we made the purchase he explained the four year warranty with enthusiasm and kindness until we told him we were not interested. After that, he wouldn't even tell us where to go pick the stupid t.v. up! Not to mention, no one offered to help us put the t.v. in the truck, NICE JOB BEST BUY! read more

I have been there so many times and every time I've been there great customer service! The mobile department is efficient and great customer service, whenever I have a problem there I go and talk to Arnold and he's great. He deals with the problem and is very helpful! So I totally recommend Best Buy in Everett!!! read more

Fan of the Geek Squad. Purchased the service contract for my TV. Best investment ever. Geek Squad made the appointment, showed up on time and had the parts shipped to my house ahead of time. read more

On December 22nd I purchased a kids tablet it has a 2 year warranty I was told by Best Buy that if anything happens I can always bring it back to the store . So about a week ago the tablet just stopped working . Today is my first day off work so I went to Best Buy to replace the tablet . When I approached customer service and told him what had happened they refuse to help me and told me that I need to call Amazon in order to return my merchandise to them even though I bought it at Best Buy they will not return it the manager was very rude after one of the managers said that they would be able to return it for me another one came out and said absolutely not that I have to go to Amazon I've been a loyal customer a Best Buy for well over 20 years I have a credit card with them that I am now about to cancel.. I will never shop at Best Buy in Everett again their customer service is really bad there employees a very ignorant and if u ask for help they get irritated and make you feel uncomfortable they are unhelpful if you're going to sell a product you need to be able to return it if there .this is Not the first time I have had issues with this Company last year I went in to buy 2 phones and my husbands wallet was Stollen by one of there employees while walking out the door . This store is TERRIBLE and they need corporate to come down with even the franchise owners and re-train their staff's and manages customers should be treated with respect not come into a store and be given an attitude because the Employees have to do their job I am so disgusted at this place if you're going to shop at any Best Buy do not shop in Everett go to another one . no one deserves to be treated like crap when you go into a business to spend money. Do not waste your time or money in this store . .... read more

Wish I could give this zero stars. I spent a lot of money in the Everett store buying a TV, wall mount and paying for services to deliver, mount and connect the TV. They asked if I had an account, I said no. My mom was with me, she said she had one but we lived at different locations and asked if that would be a problem, the sales associate said no. I double confirmed that they had my correct address and phone number for the delivery + appointment the next day. They had my mother's information in a different state and kept calling that number even though I had double confirmed that my contact information was listed. I waited 5 hours before I had to call Customer Service to figure out the issue. They said the delivery people would not come back and I had to schedule a new appointment. The next available appointment was 10 days later - meanwhile I am paying for cable that can't be utilized because I have no TV. I had to call support 5 more times, plus tried support chat 2 times, to get the correct number added to my appointment. They NEVER got the right contact information. Luckily on my delivery day (the second time) my Mom was able to answer the call and give them my number. What a disaster of an experience on all ends with the exception of Nick who mounted my TV - he was the only positive. I emailed the store manager asking for some sort of refund since I paid a lot for these services, he said he could credit me $50. 15 days later and I still have no credit or any followup on ALL the issues I experienced. Will never be shopping at Best Buy again if I can avoid it. read more

When I got there, I waited 45 minutes at customer service for them to pull a projector off the shelves. Even though I called an hour prior to arriving and they told me they had already put a hold on the projector. I also asked a floor manager to get someone to help me with connecting my laptop to my home speaker system. It took them 20 minutes to get a specialist out to answer my question. And this specialist guy was very cocky and seemed unwilling to help me with my question. In fact, he barely made an attempt to show me where or what I needed. He then proceeded to leave to pack a TV. Clearly, they have terrible customer service and don't treat every customer as their first priority. Ultimately, Best Buy aims to hire lazy useless staff at a great minimum wage salary. So, next time you're in this Best Buy, don't even come prepared with a hint of expectation for help. Because they will most likely treat you like a third class customer along with everyone else! read more

I had such high hopes for this place since it is right down the street from my house, but as I was soon to find out that my hopes where crushed! I have never been in a place that the Store Manager has a social visit with his friends when the customer service line is pretty much out the door! Along with that he ignores all contact with anyone in line! I was returning something that was not opened and the CSR said that he couldn't refund all my money! So I asked to speak to a manager! (Come to find out that there was about 5 in the building not one of them doing any work!) So I continue to wait while the store manager (Brad) has his personal cheat with his friends at the end of the customer service line! I continue to wait; oh did I mention it took 20 minutes to get up to customer service and then another 10 for the CSR to figure out how to do a return! Still waiting! 45 minutes in... Finally I was ready to grab what I was returning and walk out but the return was behind the counter long with the receipt was with the CSR. So now I have to wait! Going on one hour! After the CSR rep helps someone return a TV another CSR finally returns the balance owed to me on my credit card! 1 HOUR! It took to return something that should've been 15 minutes tops. There was not one person in the store shopping either so there was a bunch of employees hanging around! Did I mention that three of the manager including the Store manger (Brad) knew that they had a line along with two customer waiting a long time (me and another person) but continue to ignore me and the rest of the poor people waiting in line! Just a note to people going to shop here beware of the preload software on the computers, DON'T GET IT DONE, YOU WILL NOT BE ABLE TO RETURN THE SERVICE IF YOU RETURN THE COMPUTER! IT'S A SCAM FOR THEM TO MAKE MORE MONEY! I am in contact with Best Buy corporate about the Manager BRAD! So we will see where this leads too... read more

The store itself is fine and the employees are very, very nice and helpul! But the return desk is a nightmare. Can be very, very slow and there is a young lady with dirty blonde hair there (on weekends) who is a rude and very unpleasant. She accused me of opened something I was to return then she opened something in the package rudely. I told her to ba careful and she just glared at me. Luckily the store manager took it back (he was a great man!). Good store just watch out for nightmare on your returns! read more

I was impressed with the help I got from the staff in the computer department. I called and confirmed the price on a modem. When I showed up the modem was not on the shelf but two of the employees, I wish I'd asked their names, went out of their way to find it for me. I am really grateful and thank you again. read more

Awful cashier and most of the floor people as well.Went to register with my mom after getting what we needed there and the cashier asked for my mom's best buy card which she gave and then asked for her phone number,so she gave it.It came up Frank and obviously she isn't Frank and told the woman at the register she saw that she typed the wrong number and the cashier nastily said "no I didn't" which she clearly did because she had to type in the right 3 numbers.Never apologized to my mom.Then I said if there is an issue use mine,gave her my number and let her know the address is changed and told me to call Best Buy to change it that she can't do it.OK Fine whatever.After transaction was done we both said thank you have a nice day and she said ya ...either someone pissed in her cheerio's or she just plain old sucks with people.Not the first bad experience at that one either.Salem NH needs to go there and show them what it is to be helpful and courteous to the customers and get off their asses when people need help on the floor,1 guy came over and he was helping 3 of us while the others played on the computers or walked around ignoring everyone.Salem NH A++++ Everett MA FFF all the way. read more

Their website indicates that they have iPhone 6 phones available at all their stores, but once you get there, they said they're sold out. Just checked the website after i got home and they still claim that phones are available. If the website claims that an item is available, then it s read more

We purchased a lap top and an all in one computer at Best Buy Everett. $1630.00. the sales ASSOCIATE says apply for a best buy charge AND YOU'LL GET 10% back... $163.00 not bad, what's the deal... I want the money.. no store credit nothing like that.. no a credit to your account.. asked him twice was told a credit to your charge...Bill comes in..NO CREDIT to my account, credit to best buy only spoke with 6 people on the fone.. NO LUCK... BEWARE EVERYONE... DON'T SIGN UP FOR ANYTHING at BEST BUY....THEY LIE.... read more

I didn't shop at Best Buy for a very long time. I decided to give them a 2nd chance. My visit to this store made me regret giving them a 2nd chance. The cashier needs to be retrained on customer service. This negative experience was over a $2.00 difference on a price match. They give me a hard time over a $2.00 difference in price compare to amazon.com. To make things worst their General Manager was very rude and unhelpful. Base on this visit I would rather shop on amazon.com then deal with rude cashier and rude General Manager. Like they say it all starts from the top. To me they have the wrong leadership in this store. read more

Although I had a few troubles with purchases and installments to my car, this best buy is great with customer service. The employees are nice and welcoming and they help you find what you need to find. The thing I absolutely dislike is every time you call to speak to someone before you can even say anything they immediately pick up and say best buy please hold and you stay on hold for a long time. I really enjoyed shopping in the cell phone department a woman named Maria was really helpful. She knew anything and everything, she always has a great smile and is excellent with customers. The manager Mike is always a terrific manager. Whenever I have troubles I go to him and he is always there to assist. Great staff and clean store. Other than the phone incidents about holding, this store is one of my favorite Best Buys around. read more

So you walk into this store BEST BUY IN EVERETT MA, pick out a tv. They ring it up, you take it home and set it up and there are giant white lines down the right side of the set? So you drive back (with your receipt) and tell the store manager what happened, and he says "too bad, you must have broken it"?!? So you call the corporate customer service reps. and tell them your story and they say "too bad you must have broken it"?!?! Honestly is this how BestBuy stands behind the products they sell? One thing you cannot say consumers, YOU WERE NEVER TOLD! read more

Employees are nice, but not very helpful. Asked where something was located and he pointed in a the complete wrong direction.

After I've waited fourty five minutes in the computer departament for someone show up to help; when I went to pay the computer the price was more than the price showed in the tag. They had switched the tag by mistake: they said. read more

I went into best buy in Everett recently to purchase a 37" TV. To confirm what others have said, the customer service people are more like display models in the store. they are everywhere with the company shirts on but not once did someone ask me if I needed help. After about 30 minutes of looking at tv's I bought an insignia because it was in the price range of what I wanted to spend. Took it home, hooked it up and nothing but disappointment with many different things about the TV. 2 days later I go to return it and now all of a sudden the manager wants to "help" me and make recommendations on refresh rates, plasma vs lcd and tells me she would have recommended a different TV than the one I purchased (for way more $). Thanks anyway- I went to BJ's and picked a much better one out myself for virtually the same price. read more

I would give this store a 0 if I could. My daughter's apt was burglarized just after the Marathon bombings and lost her MacBook Pro. I called all over the Boston area and located an open box item at the Everett Store and talked to Mike at the store about it. I explained the burglary to him and he promised me he would hold it for her today (Saturday). After making her way up to the Everett store from Roxbury, Mike just now informed my daughter that, too bad, they just sold it to someone else, despite his promise to me. Looks like the new found Boston "community spirit" only extends to some. I'm just one (very) unhappy customer, but I would never patronize this store again. read more

do not buy best buy geek squad protection for your phone!!! my iphone4s broke relatively soon after buying it (the top button was stuck down), so i tried getting it fixed, as i was told if it cant be fixed, i would receive a new one upon buying the "protection plan." they gave me a piece of junk LG Rumor for 8 days until my phonecould be fixed. i had to track the progress online to learn phone was ready, and never received a call from an employee to inform me of the phone's finished status. when i picked up my "new" phone, i discovered it was refurbished and had several hardware issues wrong with it. tonight, i tried replacing the screen on my phone as it had a small crack, and was told to leave my phone and it would be ready at some point tomorrow. im unable to leave my phone due to work and family issues, and was told before driving to the store it would be fixed within 1 hour! SAVE YOUR MONEY, DONT BUY PROTECTION PLAN, read more

this is the absolute worst store for customer service the first person i asked for help said he couldnt help me because he was doing a special time sensitive project for the store SERIOULSY more important than assisting a paying customer well needless to say i left and spent over $1.000 at another store will never return to this or another best buy !!!!!!!!!!!!!!!1 read more

I bought a TV there that broke down over 2 weeks ago. It is under warranty but the lack of customer service I see from the geek squad there is appalling. The part is back ordered and is not going to be available for at least 2 more weeks. Still, they refuse the replace the TV with another. Then if they decide to ultimately replace the set, I have to go back to the store to schedule it, even though they will give me a confirmation number on the phone. It will have been at least 4 weeks without a TV (50" Sharpe - piece of crap set). Yet they refuse to help a what had been a loyal customer to do the right thing. Their service is atrocious. They have the audacity to claim that this is the best solution for me. It's the best solution for them, not me. The service is horrible and phony so please look to buy electronics somewhere else. If you have problem, they will not help you. I will never shop there again. I wish zero stars was an option read more

So I bought a $230.00 warranty on my laptop. Whew! My money's funny right now and I could use the break. On the phone they told me I was covered. I get to the store and a "geek" tells me, again, I was covered. Unfortunately, "back up" isn't covered. The geek tells me they'll do a diagnostic and call me later that afternoon. 2 days later, no call. So, I call them. Apparently, the address/phone # I just gave them 2 days ago was never entered onto my account. Now, my ex-wife thinks i just bought a new computer! Thanks geeks! Anyway, they first tell me $100 for back up, sorry that ain't covered. Geek says please hold...Yup, here it comes. Oh, ah, sir. I'm sorry. We cant back it up here so we're gonna send it to someone who can. 249.00 please! So, let's do the math. $600 for the laptop, $230 for the warranty, $249 for the fix. That's right, barely a year and almost $1100!!! Service sux, help is mediocre at best. I'm not the least bit surprised they couldn't fix my laptop. $249.00 please...Thx. best buy is the worst!!! Go somewhere else. read more

I'm not the worlds biggest fan of Best Buy in general, even though I'm a silver reward zone member (which means I spend too much money there each year to retain that status haha)...BUT I'm here to rate this STORE and not the company as a whole. As far as I've experienced, I've always had really good outcomes shopping at this store. Good customer service and good and helpful staff. Lauren who worked here helped me once with a camera and did an outstanding job. Randy who does car audio installs also has upgraded car stereo systems in two cars I've owned now and has done an AMAZING job each time. I actually can't say enough good things about their car audio guys I think the other guy is named Darin who is also great! Brad in Geek Squad worked on my girlfriends computer once and did a sweet job there too. I buy my TV's and music/movies from here and videos games once and awhile and every time I go, I'm happy when I leave. They're generous about price matching and returns too. I recommend you go here, especially if you want to avoid the hassle of the giant Galleria store which is always my second option if something is ever out of stock at this location. My wallet just hates me after shopping here usually because I buy too much but in general the prices are great. The only thing I want to point out is that where it *IS* good to buy a warranty on a pricey electronic item, you need to check the price and make sure it's worth getting because they offer a warranty on everything from a music CD to a toaster. I've used their warranty before and it's legit, I leave the store happy with a new or fixed/replaced product. Their accidental warranties are also great...but you also might want to price compare with Square Trade's online warranties because you may get a better deal for the same great coverage. read more

Worst store chain ever. We haven't shopped here recently and now are reminded why. Received a Christmas Gift from family for an item we already had and item included a Best Buy Gift Receipt. Gift Receipts at this store are essentially useless since we were rudely told that gifts must be returned within 15 days of the day the gifter purchased the item. The associate even went so far to tell us he had been giving the same story all weekend long and that no manager could possibly make an exception to the ridiculous policy. Considering we got back in town on New Year's Day the 15 day policy means we would have had to return the item the next day when the first big snow storm of the east coast basically shut the city down for 2 days. Retailers that can't even provide a basic level of customer service won't be around much longer. Our family certainly will never even consider shopping at any of their stores again, all over a $30 item. read more