The African cashier lady who work today 9/15/2019 around 4pm is rude she wasn't paying attention to the detailed we ask for the things about the item and she's not answering it so I just keep quiet and proceed to the check out and then she didn't give us the item cause she said is not out yet so why is in the shelves when is not out yet so I get pissed and go i will not go to that lady again to pay ima look for other cashiering she's the only cashier there I'm not buying. read more

Me and my cousin came in on a late night Saturday looking for a speaker. Jake came up to us and asked if we needed any help. He was so patient and so helpful although some speakers were not working in his favor. He gave us great feedback on the speakers and even brought over another employee to ask for his opinion on what speaker was better, (given that I am extremely indecisive). He was awesome and even offered to carry our LG speakers to our cars with the help of his co worker Dominic. Definitely loved the service and we love our speakers!! read more

Best Buy has THE WORST CUSTOMER SERVICE when it come to returning your money on an item. I returned a Samsung Galexy Note 20 Ultra 5g 512GB back in November 04, 2020. I had paid cash and was told $164.19 would be returned to my bank while the remainder of $1,300 would be sent in the form of a CHECK to my home. Today is February 13th 2021. I was told the check would be sent with 7 to 10 business then I was told it would be 10 to 15 and that same thing has been told to me EVERYTIME I called Corporate they keep telling me the same thing and when I told them I need to speak to a MANAGER the corporate operator said there is no manager and did not even give me a name and proceeded to tell me he will resubmit my claim since "it didn't exist " Big companies like Best Buy may think that $1300 is not even pocket change to them but that is my lively hood. read more

Geek Squad. They had my phone for 2 hours for battery replacement. Came in, apparently installed a dead on arrival battery. Waited another hour. They didn't have a spare. They didn't fix my problem and I wasted over three hours. read more

I have been in need of a car stereo for one of my vehicles. Modern car stereos are pretty bad and not very intuitive so I went down to Amazons show room to see what they had available. I had not been here in several years as their prices are usually higher than anywhere else. They did have a wall of stereos and speakers like I would expect, but strangely none of them seemed to be hooked up to an antenna or the speakers. eventually someone came up and asked if I needed help, I asked why the sound was not working, he said "if you want to hear one working you have to use the pioneer, having all those stereos and speakers hooked up would be crazy". Really? That's weird, just 10 years ago (or less) you could go to best buy, walmart, k-mart, or just about any place that sold car stereos, and listen to ANY radio, on ANY set of speakers on their wall of stereos. It was super easy, barely an inconvenience. We seem to have descended in to the dark ages and lost the ancient switching technology of the stereo store. SAD! read more

Been here for 45 mins and not once was greeted or asked for help. Lady at the front door made eye contact with me three times and still didn't greet meet but continued greeting other people. Felt like the workers there were scared to talk to brown people. Wish I could give zero stars read more

The service is terrible. The greeter was nice and tried to point me to an area where the item I was searching for would be. He called for someone to help me, I waited 15 minutes, and while waiting noticed 8 people in line to check out and one person working. This was 25 minutes after the store opened for the day. It's not the first time I've had this experience. So I went home and ordered online. read more

I visit Best Buy quite regularly but today I was made a fan for life by a young girl in the connected home department named Marisa. If I tell you this guy is great at her job, that is an understatement. She took her time understanding our needs, asked a lot of questions, and made some amazing recommendations based off our needs. She was extremely courteous and patient and made sure her attention was on my husband and I the entire time. She never made me feel dumb even though I didn't know what I was talking about or even needed. It's easy to complain when something goes wrong at stores but it's also just as important to point out amazing experiences and that's what Marisa did, create an amazing experience. I will ensure that whenever we go to Best Buy we deal with just her because SHE IS THAT GOOD!!! Thank you Marisa and I hope your managers see this. read more

Worst customer service! Ordered sometime and never received it. Every time I call or chat it goes to a foreign agent that has no info and does not help. Will never shop here again. read more

I told myself 5 years ago, that I would not shop at Best Buy. To be honest, I kinda forgot. But I was reminded once again, to never shop at Best Buy. This week I went into a Best Buy to order an Fridge, Stove, Microwave, W/D, 75 inch TV, 65 inch TV and a dishwasher. We are building a new guest house. 1) Our representative was very kind, I liked him. He put together the entire package. Although more expensive than others, it was all at one place, simple. 2) It was NOT simple. FIrst, he said he would email me the proposal. It never happened. When I returned two days later to purchase all the items, the excuse was that he passed it on to a supervisor that did not do it. Ok, no problem. Lets just buy it all and get this done. 90 mins later, Im still there. System cant organize it, systems say out of stock then 2 mins later its in stock and then back to out of stock. And system would only let me buy it in two orders. Needless to say, horrible experience. 2 1/2 hours totally wasted. And when I mentioned this to the night manager... the only response was sorry... NOT ONE QUESTION on what happened. Just sorry and its "because of COVID." COVID didnt mess with their overall process. The managers attitude was basically "who cares". Just repeated "sorry." I would rather speak to her in order for her to figure out where they drop the ball every time. There are too many places to purchase these items and to purchase them online. Im going to save $1400 over what I was quoted. It's just going to take a little of my time and work on my end. I sure wish Best Buy paid commissions to their sales people and managers. Then you would see people care about how customers are cared for in the store. How to handle an upset customer. DEFUSE. DONT lose control, ENCOURAGE venting of emotions, FIND out the facts, SUGGEST alternative action, and always END on a positive note. At the very least... ask questions. You may learn something. One other observation... I witnessed over 8 people standing in the front doing nothing... If you own stock at Best Buy (BBY) please know you are paying these people to do nothing. BBY has done great over the last 2 years. And I have made money with it. But this experience reminds me to not go into a store. Even their upper management doesn't want you in their stores. They are focused on online sales. That is where they have battled well against the Amazon's and WalMarts. However, I think they have run their course there as well. It's going to get even tougher on them as people do go into the stores and have bad experiences, they wont purchase online either. So with the $$ I saved going to several places to buy my items, Im going to short BBY. Check back in 3 years and tell me if Im correct. For my wallet, I hope I am. For the people that needs those jobs, I do hope Im incorrect. Best Buy is on its way out of the market. read more

Pretty good place. Had to seek out customer service but when I found someone they were great I did some "shopping" and found some good deals on cell phone accessories so ended up buying a few extras. Will be back. read more

I come to this location only because it's so close to home but lately when you walk on the workers are not on their A game to answer questions or offer help. I went in there looking to buy a new lap top. I saw 3 guys in blue walk around and not a single employee asked if I needed helped. So I ene to tempe and receive the opposite experience. Left with a new printer too. Love the tempe location! read more

No need to give a dissertation here. This location is one of the worst BB in terms of knowlegable employees and poor customer service. Went in to buy my girlfriend a Nikon Cool Pix camera, a Vaccuum and a Win Laptop computer and couldn't get anyone to help me for over 25 mins. Are you "fk'g" serious???? Customer Service is definitely not something taught or practice at this location. So I went to a Scottsdale BB location and got everything I needed in under 15 minutes. Friendlier service, cleaner store and knowledgable staff. What a difference a location makes. read more

Let me start by saying, historically, I like Best Buy. I like what they stand for, I like their products and I like their customer service. For these reasons, when I recently bought a condo and I was in need of a washer, dryer, refrigerator and television, the first place I looked was Best Buy. However, I picked the wrong Best Buy to make my purchase. This review is not about ALL Best Buys. This is about the Best Buy on 20th and Camelback. Like I said, I purchased a washer, dryer and television and the Geek Squad mounting from this Best Buy. The washer, dryer and TV were to be delivered on a Saturday morning by 10:30 a.m. I received the call on Friday confirming my delivery. On Saturday at 10 a.m. the delivery truck arrived, but there was one MAIN problem. They only had the dryer. Where were my TV and washer? Good question. Well, the washer was on a truck that apparently "broke down" while coming from California. Best Buy didn't bother calling me to tell me that my washer wouldn't be delivered. The television was a whole other story. The sales associate apparently filled out the form incorrectly, and so the order was cancelled. Was I called about either of these issues? No. It wasn't until I talked to the delivery company and 3 different people at Best Buy to "resolve" the problem. At this point it was too late to have my items delivered on Saturday and because I work, I had to wait another week to have them delivered. But, this saga isn't over yet. When they messed up my order, they PROMISED me I would have my washer and television delivered by 10:30 a.m. the following Saturday since they messed up my order. I had to be somewhere at 11 so it was impertinent it was delivered before then. They said, not a problem and promised it would be there. I called the Geek Squad on Thursday to confirm that my TV would be installed and delivered Saturday. They confirmed that the Geek Squad would arrive WITH the TV and install it. I then got a call from the delivery truck about my washing machine (remember, they promised it would be there by 10:30 am.) They told me the washer would be delivered between 1-3 pm. I had to argue for a half an hour with the manager before he final "pulled strings" to "accommodate" my original delivery request. But...it's not over yet. The second Saturday morning arrives. The washer gets there. Check that off the list. Then, the Geek Squad arrives to install my TV. Remember, they PROMISED me they'd arrive with the TV. Guess what. They didn't. The poor guys had no idea they were supposed to pick up the TV. In fact, I learned that they aren't even allowed to pick up deliveries from this store. So, my installation guys are there and the TV is missing yet again. They did me a HUGE favor and actually drove across town to this store to pick up the TV (shocking fact; these guys don't work at the store on Camelback. They work at the one on Frank Lloyd Wright). So, they go all the way to the Camelback location to pick up my TV....which they learn was about to be shipped to Texas for some random reason. If they hadn't picked up my TV, I'm sure I'd still be missing it today. Was I ever called by Best Buy with an apology? No. I don't think I need to explain further why I would never shop at this Best Buy again. I bought my refrigerator from the Best Buy on Shea and it went off without a hitch. So my Yelp friends, if you want a seamless experience with your pricey purchases of major appliances, I would suggest you shop anywhere but the Best Buy on Camelback and 20th. Not only did they mess up my order on multiple levels, the sales associate staff was rude on top of it. This is not the experience you want when you are making a large financial commitment. read more

I've never really had any problems/issues coming to this Best Buy and I will admit that my rating is largely due to the Geek Squad, whom I positively adore (geeks are the new "bad boys" :swoon:). A couple of weeks ago my laptop suffered severe trauma and the DVD tray and hard drive became victimized by this incident, to the point that the computer was inoperable. Fortunately, it was under an extended warranty and the repairs were covered. The Geek Squad was courteous in assessing the damage and getting the computer shipped out for repairs, plus informed me about ordering a recovery disc from Sony. When I went to pick up the computer, the staff were thorough about verifying my identity and validity of picking up the computer (the service contract is in Robert M's name). Since I work in a bank, I appreciate this effort as I wouldn't want someone else walking off with my lifeline. My only complaint is, we were told the hard drive would be returned with the repaired laptop so we could have a friend try to salvage any information (it was going to cost $250-1,700 if they did it). Unfortunately, we must have signed something indicating that any components removed from the computer would become the property of the service site. Ho hum! I already knew I'd have to rediscover all my porn, now my music and photos are gone, too. I suppose this is a lesson in backing up one's computer and data. And a lesson to put the computer on a stable surface when doing some supersonic idiotic disconnected not respected rap and dance number from an 80s classic teen movie. I can live with this. read more

Let me start by saying this location has been here for over 20 years now. I remember when they built it. I honestly never thought it would last this long. But, here it is still going strong. I have not been over to this location in a very long time. Still looks the same only more techi now than ever. When I used to come here they would have TV's , Music Machines, DVD player, etc Now , every thing is high tech. From the Phones to the Televisions. They have good appliances here and have a good stock. They deliver when they say they will which is why I go back to them all the time. I do not like the up sale they are always trying to do. Always trying to get you to buy a warrenty service.I think it should just come with it. Though the folks that work here are quite in the know about all the latest and how to use them. So I do appreciate that for sure. Lots of parking in the lot, though it is always really full(the Lot). THey do charge for Delivery. But, not a bad store by far. read more

I hate Best Buy. How dare you even call yourself "Best Buy" when you are nowhere near the "best buy" on anything? Your prices are inflated to a point that I find offensive and your staff has to be some of the rudest, most entitled (to what, I cannot tell you) group of individuals I've ever met. Was there a couple years back with Collin S. to easily get the worst customer service I've ever received while trying to buy a giant HDTV. The main TV salesman straight up refused to help me. I asked for his assistance several times, he ignored me and was just a cocky son of a bitch like helping me was somehow beneath him. It took everything out of me not to unleash a YOU WORK FOR ME ASSHAT on him, but somehow I refrained, probably because I am a lady : ) I ended up having to seek a manager who must've slapped his employee upside the head as all of a sudden he stopped being an asshole and was willing to help me. Thoughtful of them, don't you think? Willing to help me spend $1,000 at their store? That is really just soooo generous of them. Anyways, I do not like Best Buy. The only Best Buy I like is in a tiny little town called Anderson, South Carolina because everyone who works there is polite and I only go there once a year over Thanksgiving when I'm in town visiting my grandfather. It's in the middle of nowhere so it is the calmest Black Friday Best Buy in the world, I am convinced. To make a long story short, if you must go to Best Buy, avoid the one on 20th St & Camelback like the plague, and hop on a plane to Greenville, South Carolina, you'll thank me, I'm certain of it. read more

I am NOT surprised that this store is the lowest rated in the area. Excuse me, I have a return. It's unopened but I bought it more than thirty days ago. I DO have the receipt and you still sell the product, Linksys router. Mgr: I'm sorry. We do not take returns over 30 days. Me: If I didn't show you the receipt, would you accept it? Mgr Yes, but you did show it to me. Way to go mgr, you got me there. Took it to Frank Lloyd Wright store- they accepted it immediately and told me they didn't care when I bought it but, could only give me a store credit. Good job guys, got me for $1.75 in gas. read more

Worst store I've ever been in. Tried to return a surface - they would only give store credit. I wasn't ready to buy something else yet, wanted to do more research. Will never buy a single thing from Best Buy again. read more

Everyone, I'm floating on Employee Cloud Nine. There's a kid named Irving at this Best Buy that should be Employee of Forever. Por Quoi? He's forever changed my opinion of this store. I've had some grumpy thoughts after Geek Squad Purgatory Snafu's. No more! Irving has fixed it all. This review is going to read pretty much ala a performance review. (Yeah, my experience was that earth shatteringly amazing.) Concierge service all the way! This shorty walked in, looked up and around the colosseum that Best Buy is, unsure of which direction to walk in. I'm so glued to the ground the not all signs are obvious from the door. Mid-step in the wrong direction a smiling face popped up and inquired if he could be of service. Like a ray of sunshine I met Irving. When I said yes, he not only walked me briskly to the printer ink area, he made sure to help me locate the proper ink cartridge. I had brought a picture of my printer. He confirmed with someone/or something in the back on the appropriate ink cartridge to pick up. Together we cheerfully tried to figure out what I really needed. (One Amazon purchase later I realized I was in dire need of an add'l black toner. This is no bueno at 2:31am.) Brilliantly I had failed to come to the store with critical details. We walked around to the printer aisle and looked at a current model. Irving (artfully) opened the printer and I finally remembered what I needed. (Maybe having a beer at Whole Foods before hand didn't help. Feel free to judge. Even better, try the Four Peaks Oatmeal Stout.) With such an easy shopping experience, I said yes to "Would you like to see anything else in the store?". Notoriously difficult to part with her time and money Irene *volunteered* to look at tech stuff. Oh my word. Call the EMTs. As I'm whisked into the sales den of anything-near-the-televisions, the other dude greeted Irving like he was his best bud. (Everyone gives Irving love. ) Waiting in line was a very quick process. All the registers were moving briskly. And with the luck of the draw, low and behold, it was a smiling Irving who efficiently processed my check-out. Best shopping experience *ever*! Can't believe this kid has only been working for a few months at Best Buy. Valued asset! read more

This is the dirtiest and mostly disorganized Best Buy I've ever been to. Today it took some girl in customer service 10 minutes to look up whether they had a PC game I wanted. As it turns out, the game hits shelves tomorrow, not today, but I had to go to 5 stores to figure that out. The folks at Best Buy said they would not carry it, which is hilarious since I know they'll carry it since it's an expansion pack for a top-selling game they have on the shelves. In the words of Napolean Dynamite: "Gosh, idiot." read more

For a big box store, it is ok. I like how the workers do not make money on commission so they don't pressure you into a bigger sale. Sometimes the prices are higher, but they price match. You can even order and pick it up in store. A lot of variety as well. read more

My TV was cutting out. So I went to Best buy and bought a new TV. they said they were out but would have November 10. I went to the camelback store and they had it. I also bought a receiver. The Geek squad am a week later. They came into my home looked at my set up and told me it was not the TV but it was my Apple TV no working with my receiver. They said to get a Fire Stick and connect it to the TV directly. They then left with out seeing if the fire stick worked well it did not. I called Geek Squad and asked the to return they said it would be ten days! Iphone customer service waited almost an hour and they said I'm not the person you talk to. They transferred to another person who said no they are not the person to talk to. I gave up and drove down the store I wait 20 minutes in in to have the Geek suad tell me to call an 800 number. When I did and explained he said "So what do you want me to do about it." He then sent me a link to try to get in touch with some and the link was broken. I then got back on the phone and asked to speak to a manager, they made me tell my whole story again and said let me get my manager, Then they hung uP!!! So then they tell me it will be delivered on the 9th. Nobody called nobody came. I called the 10th and they said it will be delivered. NOPE! They then sent me an email saying they would be here the 11th then I got an email saying the 13th. So I called corporate and they hung up on me.So drove down to Camelback store and said guys you have wasted three says of mine. I took two PTO that come out of my check and not counting the hours I drove and the hours I wasted. I said you should give me a thousand dollars credit. Is my time worth nothing? As I left I pointed to the sales guy and said don't cancel Thursday. The Manager yelled at me and said DON'T YOU POINT AT MY PEOPLE! His sales guy just got done telling my how nice and patient I was and how he appreciated it. DON'T EVER EVER BUY FROM BEST BUY AGAIN. I tried to support a brick and mortar store and they screwed me. I cancelled my card and there's no way I will go back or allow my family too go back read more

We had made a rather large purchase of camera flood lights, nest thermostats and a ring doorbell. Unfortunately on the day of install I found myself at the store speaking to a manager due to the order not being completed. Alexis and Marisa stepped right up to help me. They collaborated and problem solved and worked so hard to fulfill my order correctly, and efficiently. I was seriously blow away at their efforts to make things right. They truly went above and beyond in this matter. Thank you again ladies, you turned my inconvenience into a much better outcome overall. Thank you!! read more

Worst experience ever! Called 3x no answer, went into to store no greeting when entered, needed assistance & questions about making a purchase on a Apple product and after 6 Best Buy employees later finally a young lady came to help. This Best Buy needs to be trained on best practice customer services. I literally knew what I wanted and want to be in and out but no help and much time was wasted just waiting around and playing fuckin tag with the employees trying to get help. Lazy. Thanks for nothing. Enjoy this review. read more

The WORST Best Buy I've ever been to. I was charged $231.27 for an AMP install ... and they crossed the wiring so my right speaker was in the front left and the left speaker was in the right back ... and it kept shorting out on me. And it sounded like compete shit (go figure) because they never played with the settings. I went to the Manager Kevin S (he would NOT give me his last name) and he was a total unhelpful prick. Anthony was the kid who f'ed up my install ... finally I got Keith to FIX the mess up ... Shop ANYWHERE but this store run by complete ASSHOLE PRICKS. And what ever you do don't let Anthony touch your vehicle! read more

Best Buy Camelback - Worst Store EVER - Appliances Near Me - Phoenix, Arizona

Absolutely excellent service during COVID-19. Ordered online, drove up, picked up my product, and it was fast!

DO NOT BUY GEEK SQUAD INSURANCE. I just bought a brand new galaxy note 4 last week with the full package insurance. After being told I would get $100 off for trading in my iphone, I had to ask as I'm about to swipe my card why I would not get credited, reason, I had a small crack on the back. This crack does not influence phone function or the front screen, cameras, or any phone function. Thanks guys for telling me after I have the plastic out. A week later, my phone was lost/stolen after a night out. I go to geek squad and after waiting on the phone for upwards of an hour. I finally get to the deductable for the phone. It's $240. The same price as a new Galaxy with a new 2 year contract. OHHHHH and the real kickers are, it takes 2-5 business days for it to arrive AND it's a refurbished phone, not a brand new phone a flippin broken and fixed leftover. I'm beyond furious with them. Also I had to ask the manager about anyway to walk out of the store with some sort of phone, and she more or less dismissed me. This 1 star goes to geek squad. Well done guys seriously you earned this one. Like I said this review is for Geek Squad NOT the rest of best buy. The computer guys there are fantastic. I've talked to a couple of them and they have been nothing but knowledgeable, honest, and straightforward. If you have computer problems they are the ones to go to hands down. They won't steer you in the wrong direction. read more

This is one of those places that the door greater says something nice, but looks the other way, as if to say, "ha ha, thought I was talking to you, huh?" LAME! I usually find what I'm looking for, but anymore, this cheap imported crap we're accepting as merchandise has got to stop. I'm now assured that at least 50% of electronics that I purchase will be returned. So what are my options? Usually to buy something more expensive...I guess so, and Best Buy usually has the upgrade available, and is why Best Buy doesn't get the dreaded 1 star. read more

I've been a loyal Best Buy customer for about 30 years. Two weeks ago I bought a new TV and other stuff from the Camelback store. Awful experience. I was given wrong info by every sales person and the Magnolia Department guy talked me in buying a very expensive TV that couldn't be mounted in my apartment. He also screwed up the Geek Squad order and the team who showed up were rude. I swapped the first TV for a second, but two weeks to schedule another Geek Squad visit, so I had to find an independent installer. Also, it's impossible to call the local store directly, as the number rolls to a national call center. That meant many drives to and from the store to straighten things out. It will have taken me 2.5 weeks from original purchase to install. Absurd. read more

I brought my laptop here to get repaired on Thursday. They finally called me back this morning (Saturday) and told me it would be $256 to remove a virus! I can get a new laptop for $300! I declined the repair and the tech or whoever it was on the phone seem to get real short with me once I did not want to get it repaired. The reviews on yelp or Best Buy aren't that great maybe I should have listened to them. read more

Why open during a pandemic, and then not answer the phone? Poor customer service pre-pandemic, has gone to NO customer service now.

I went in to purchase a iwatch the other day. When I went to the department area where they were located there was a guy who was setting up a new Apple display. He was very helpful and got an employee right away to check me out. She got what I wanted and I was in, out and on my way! read more

Best Buy Camelback - Love it! - Appliances Near Me - Phoenix, Arizona

Twice now, I have gotten better service here than in three years of dealing with the Apple store down the block at Biltmore. Let's think this one over. Apple's brand is great design and outstanding customer service. Best Buy's brand is "we still exist! don't you need some cables today?" About six weeks ago, my Macbook suddenly died in the way that indicates a choice between complete replacement and a couple weeks in the shop. Having needed seven trips to the Apple store last time it required work, I decided to shop for a Windows machine. Best Buy had an acceptable laptop on sale for roughly one-quarter the price of a new Mac. I ordered it for store pick-up, got an email it was ready as soon as the store opened, zipped in and picked it up with no hard sell of warranties, no effort to push add-ons, no patronizing interference with my setting it up. Six weeks later, its operating system went kablooey. I took it back to Best Buy, and in a matter of minutes, the customer service gal had determined that the laptop was defective and they needed to give me a new one. It seems, from the side-chat with her supervisor, that she had to do some exceptions to not put me into a loop of futile diagnostics and repairs -- AND SHE DID THAT EXCEPTION VOLUNTARILY. I know from experience that Apple will put customers in the Loop of Futility. The whole return-and-replace got done as fast as their transaction system would accept typing, and I got a small refund because the price of that laptop had gone down in the meantime. These are the two least annoying transactions I've had in 20 years of buying computers. I wish they would start selling toys, the way Fry's Electronics does, as I don't often need computer equipment, but I'd happily come buy toys from these people. read more

Why can't all retailers follow the Nordstrom way of customer service? On a saturday night I went in and bought a printer. when I got home there was an email from best buy with a coupon of 15% of f the printer I had just purchased. So Sunday--I get up, wait for the store to open--to see if they will simply make the adjustment over the phone--I called twice and the phone was never answered. So--I went on line to make sure what the price should be when I go in to return and rebuy--as it turns out--the online price was less expensive than the store price plus the discount. Anyway--to be on the safe side, I purchased on line with in store pick up--went over to the store. The women in customer service says--when I say no one answered the phone when I called this morning--we were slammed--here we are in a technology store and they don't have the phone technology that allows you to leave a message? I believe it is called voice mail. And they were slammed at 10:15 on a Sunday morning--by 11--the store seemed pretty empty to me. Anyway--the women says--oh I will just give you the discount on the one you purchased and return the one you bought on line--but it turns out that the one on line was cheaper than the price in a store--I do not understand with the changing nature of shopping and retail stores desperate to get people in the door why you would do that? Something that should have been handled by a phone call--cost me an hour of my time--no big deal in the scheme of things--but it could be so much better so easliy--with someone at Best Buy paying attention and following the Nordstrom way. read more

I am a RN here to help out a local hospital during CO VID Pandemic. I am from San Diego. I went into this BEST BUY to get a new keyboard for my I PAD. I was directed upon entering to go over to the APPLE section and told "Someone will gladly help you over there." WRONG. No one was over there, and i saw this guy kind of in back area unloading boxes. I asked him if he could help me, he said "sure." WRONG. I told him what I needed, and he didn't have a frigging clue. He logged into the computer and was lost. I saw this other guy in a blue shirt and asked him for help. He seemed really put out, and had an attitude. He found what i needed though, and walked off. Got out of there and later i tried to get the keyboard to work. It didn't. Went back to store, and the guy at the front wearing a GEEK SQUAD T-shirt at front asked me what i needed. He tried to fix the keyboard but couldn't. He directed me to GEEK SQUAD desk. There was 2 people over there, but they were more interested in talking to some guy who wanted to fill out a job application. The guy fixed it though. I hate BEST BUY, they have the bar set REALLY LOW at this one though. Other BEST BUYS have bad customer service, but this one is the worst I've been in. BOOOOOOO read more

This is a small, very dimly lit location and in no way resembles any other more modern Best Buy location. I guess all the merchandise is the same, but the layout is poor and they must have forgotten to remodel this location years ago. read more

Everything I have ever bought from this store has been a rip off! 4 computers in 3 years is bull! The first computer I was sold went out in three months a touchscreen and the little girl at the store says at least you got three months out of it. I was pissed with my hard earned money I silly me for not appreciating an entire 3 months of usage. So I was given and encouraged by the manager and sales associate to take an open box computer that was a steal because of the capabilities, they were oh so kind to exchange my first computer (which was brand new) after the store warranty was over. Well hallelujah right, NO! I thanked them because I could finally get my finals done, but when I took this high class open box home and plugged it in, the P.o.s blue screened! I called and let them know they would be see me the next day. So the next day, I give them they're Sh*t back, and these....never mind, these people tell me to look around again. No screw this store, so I get a gift card with my money on it and decide to go to the Worst Buy in Avondale. I find another computer, I ask tons of questions and relay my concerns. Oh no the guy said this here is a good computer. Hahaha really? Let's see, since 2 months ago, the unit stopped charging and today the keyboard went totally out! I am PISSED! I don't have the patience to keep going down there while they are apparently annoyed to keep seeing me. I will NEVER purchase anything from this store again! They just don't get it. Geek squad is a joke, I wouldn't doubt they have a magic 8 ball in the back giving them so called technical advice. I take care of my things, I don't allow anyone on my computer and it's not tossed around. I just give up on anything at this store, the customer service and the products suck. read more

They have an uncompetitive, unfriendly return policy. I bought the GOgroove Bluegate bluetooth wireless receiver. This (theoretically) allows me to connect my smartphone to my car stereo through the aux... The only reason that I chose this specific model is that it was the only product of its type that is carried at this store. Turns out that it connects very poorly and had consistent static. I ended up buying a different brand/model on Amazon which works correctly. I don't live close to the store so it took me a couple weeks to get back there to return it. Turns out, they have a 15 day return policy and wouldn't give a refund even though the product wasn't used nor defective, just crappy. Amazon, Target, Walmart, and most other retailers would have given me a refund, no questions asked. I won't take a risk buying from Best Buy again. read more

I shop here when I want an electronic in my hands right now. This crew isn't outstanding, but they are solid friendly, and good given the number of things they have to be quasi - expert on. They're also pretty much the only competition against the OTHER electronic store, the one that won't take returns without a note from Jesus. So buy what you need today from here, and revel in the fact that if you don't like it, you won't have to deal with paying return postage or with some arbitrary little newt to get a refund. read more