Did they have what I needed? No. But I was greeted at the door with a smile, and within not even five minutes of being in the store, three people asked me if I was finding everything I needed. This honestly caught me by surprise because I haven't been here in years! Also, when did they start selling coffee machines and stand mixers?? I think that was super cool and new to me. read more

Thank God for the wonderful men and women in the Geek Squad, who taught me how to use my iPad to download things and helped me remember the password I had forgotten so that my email account would be available on my phone, my iPad, and not just my laptop. The staff's walk-through was free of charge, which is perfect for someone on a budget. read more

Best Buy - Geek area - Electronics Near Me - Avondale, Arizona

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Best Buy is a huge store who sells all types of electronics and plug in items. Many staff posted around the store able to help customers if needed. I looked at their Apple goods. The area is small but they do have the basics. Shared parking lot and WiFi. read more

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Literally sitting on the bench outside of this huge Best Buy to write this. I just spent an hour standing in the computer section ready to spend $1500 on an iPad and accessories and only ONE associate came up to me. He asked if I had any questions or need help. I originally said I think I'm ok since I was debating the 13" or 11" screen and then quickly said "actually I was wondering"...he turned as I was talking and asked the same question to a lady behind me. Finished with her, made eye contact with me, and went to the back room through two double doors. This is not a question of staffing. There were plenty of people THERE just nobody working. Those on the floor were bunched up and you could hear associates laughing in the "back storage" area. They just had no interest in Helping customers. At the End of the Day, I set my watch to spend an hour to see if anyone would ask or approach me, since I like walking around Best Buy anyway, but no one even looked my way. This is a Huge Best Buy and they offer a ton of gadgets and electronics thus the TWO stars. I like the store but I will take my business back to Goodyear and not inconvenience the Avondale store anymore. read more

Best Buy - Electronics Near Me - Avondale, Arizona

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I bought a dvd on Best Buy's website. It turns out it was from a 3rd party seller. It arrived in terrible condition. It was used, damaged and clearly re-shrink wrapped. I brought it back to the store the day after it was delivered to return it as the website clearly states I can do. Their system wouldn't allow a return. All three employees that I dealt with were completely unwilling to help me in any way. I showed them every piece of their website that said I could return the item to the store, but apparently Best Buy and its employees don't want to help customers solve problems that they caused by allowing 3rd party sellers. read more

Complete waste of time and a complete lack of courtesy for my time. I was told by 3 different best buy employees they would install my android unit in my van. Including the Avondale car audio person. When I went onsite he immediately told me he spoke to the other rep and refused to install it. I don't know why he would not have called me to tell me not to drive out there but I wasted an hour of my day and had to call out of work to do this. read more

I had to purchase a new microwave and ordered online for a curb side pick-up. it took all of 10 minutes to receive my purchase. The young gentleman that handled it was very respectful and made sure it fit in my SUV. Usually pick-up's don't wait for your trunk to close but he did. It was also ready a day early and they gave me updates. I haven't had one bad experience at this Best Buy and I've been going since 2018. read more

The customer service was amazing! Rey and the manager that was there on Saturday afternoon were so nice to us and give us many deals in the store! (I forgot the manager's name but is a woman) really nice and both of them always have sympathy and happy to help us... I really recommended this store of course. Go there and get your Best Buy! read more

DO NOT COME HERE FOR ANY REASON. Long message coming. We went here after we had an issue with a PC we Bought from them, but had a manufacture out of Cali... we asked them over the phone if they would be able to diagnose it, the first person said yes but it would be 50 dollars. We said okay, thanks and hung up. I called again later to tell them we had a warranty and asked if the diagnostics would be covered, they said yes absolutely. Okay perfect. We went in 10 minuets later, asked the guy to diagnose it, and he said sure, but it will be $100 dollars. I'm sorry... what? Aside from all of that, we had been told we had a warranty with them, that wasn't true apparently, maybe my fault maybe theirs. Then we asked if we could just return it due to the fact it was becoming more work than it was worth. The man then says " oh no we have a 15 day return policy" Not sure who thought that one up but how in hades is someone supposed to determine the pc is working properly in 15 days. Things I buy on Amazon have at least 30. Moral of the story... Best Buy has no idea what they are doing and they are conveniently putting rules in place that benefit them and no one else. read more

Well, it was two strikes and your out for me and the Geek Squad. They probably are good techs for most stuff, but they struck out with me. First, I needed a new battery for my i phone and they were one of the few "certified" Apple repair/replacement places near me. I went on line, said what I needed and made an appointment. They seemed to be quite busy as the first appointment was several days off. I showed up for the appointment and was the only one at the counter. I said I had an appointment and the GS member asked what I needed. I told him I needed a battery for my i phone. He said he would check if they had one that would fit my phone. After a quick trip to the back, he came back and said they did not have one. I asked could I order one or when were they getting more in stock. He said Apple just kind of sent stuff to them and they did not know what they would be receiving or when. I asked if he could call another store. Sure he could and he did, they too did not have a battery for my phone. He commented that Apple was terrible with service and rather than fix anything, they just want you to buy the newest model. I said that sucks, he agreed. They knew what I wanted when I made the appointment, why did they not state that or call to let me know. I left to find a non-Apple cell shop. Next I was there looking for a mouse that would work with a MacBook Air. I found one that looked correct but I checked with the GS guy at the counter. Sure it will work, no problem. I went and purchased it. Got home and it would not install. Called the customer support on the mouse package. After checking the rep. said that the mouse only works with some of the older OS on the Mac. So, back to Best Buy to return it and get another one. Like I said, two strikes and I am out of there. read more

Went to TMobile for a virus on my phone. Basically was told they didn't have time to find and delete the viruses. Suggested i go to Best Buy Geek Squad. So I did. After about 30 minutes the employee got all the viruses off my phone. No charge. Best Buy has a new customer, ME. Way to go Best Buy Geek Squad. read more

Good Service. The selection can be limited at time but easy to order to store onsite. Overall good experience.

WOW we stopped here because we needed a new tv and Lucy NEW exactly what we needed she made it so easy to help us find the best tv for me and my family Wow love this store great customer service read more

My husband and I had went to buy him a early valentines gift which was an iPad we were in the area of Apple and the alarm had went off and someone had went to turn it off but didn't offer any assistance we were there for about 15 mins so we had went to look for help which was in the windows area there was a couple with a child and us and some person had arrived afterwards once a worker had came out to give the couple what they had asked for and they had left the worker had told us that the other person was 1st to help out we honestly were upset knowing he had got there after us we just left and took our business to another Best Buy read more

This review is for curbside pick up only. This is first time we have shopped like this. We ordered online. I loved this experience for two big reasons: pick up parking is right in front of store. Another unexpected benefit was saving money! If we would have gone in the store, we would have bought things . We only had to wait two minutes for our item to be delivered to our car. We will definitely do it this way again read more

Best Buy - Electronics Near Me - Avondale, Arizona

Went in to browse and find a new bigger fridge for my growing family! Chris helped us from the beginning to the very end. He was SO patient, kind, and knowledgeable! By far the best experience we received at Best Buy!! He went above and beyond for us to be able to get our favorite fridge! Thank you Chris, we appreciate you so much! read more

I went to this Best Buy location to compare 2 microwaves. The sales associate said he would send someone to help me and never did. I went back him to get someone to help me and he was standing there talking to another employee. He told me he would be right there. I asked to see one of the microwaves and he said it's in the back and he couldn't get it unless I bought it. I said I don't want to buy it until I see it first. I chose one and then changed my mind and picked another one. He sighed heavily because I bothered him. We ended up buying a cheaper microwave. When I tried calling and talking to supervisor there, I was told they don't take calls anymore. Do not go to this location if you are looking for good customer service. read more

I just went to pick up a big speaker that's in a 45 inch box and extremely heavy for one person to carry. I expected them to offer to help me take it to my car since they brought it out in a Dolly. But when I asked if they would they told me it's for employee use only and expected me to pick it up on my own and carry it to my car. I was dumbfounded by this and made me so upset I just did it to avoid loosing my cool. Poor poor customer service and a potential liability issue. read more

this was supposed to be to purchase a washer and dryer. this was the most horrible experience i had with best buy. i am a elderly person and this was too much!! here is my issue: first issues was that the in-store rep but in 2 dryers instead of washing and dryer to purchased!!! then i called today and the order was fixed but then they did not put in washer installation only to have it delivered!!!!!! was on the phone for an hour to try and correct it to add installation. i had to pay for the washer installation separately! finally, they claimed not to have charged me a delivery fee, when i copy and pasted my original receipt showing the fee was charged. totally a nightmare from beginning to end! couldn't speak to anyone to complain, had to do a live chat. i want to be listen to by a live person not a robot!! shame of best buy! this was a very expensive purchase and to be treated like this is crazy!!! read more

Poor customer service, I walked in to purchase 2 tablets. It stated online they were in stock which is why I went to this location. I stood there for about 15 min RIGHT NEXT to a worker who was currently dealing with a customer which is understandable but then another employee decided he was bored and wanted to go help the other employee with the same customer the whole 15 min I was there and not once did they acknowledge us. I was very frustrated because it does not take 2 workers to help 1. I was tired of waiting so I then went to go ask another employee who kept passing us as well and asked for his help and he stated they were short staff so I mentioned if they were short staff then there shouldn't be 2 workers helping 1 customer when there's another behind him waiting for help. He smirked like he didn't want to help and was annoyed with just asking if it was in stock. Turns out it wasn't ever in sock. Online was wrong. So I left. If I didn't just go and find help I would've been still standing there longer as 2 workers were helping this one customer with a question. Customer was also being a Ken BTW but no excuse to have other customers waiting that long. Poor customer service read more

Let me start off by saying I have been loyal to Best Buy for over a decade. I always ensure to support local and avoid the online savings but that has officially come to an end after my latest experience with the man bun manager named "Che". Best Buy used to be known for customer service but those days are long gone. Please support Amazon or any other retailer so we can let this company fail. read more

I can in here to get a Dyson Hair attachment and it stated they had 2 in stock. They employee searched for it and found it after about a 10 minute search, then checked me out right there at the registers by the Dyson.. I appreciate the time she spent looking for it and immediately checking me out. read more

Best Buy - Best Buy sells the Dyson Blow Dryer Hair comb attachment! - Electronics Near Me - Avondale, Arizona

i had a curbside pick up for a console headset and checked in on the phone and entered the parking space number and waited in the car for about 10ish minutes. i eventually went inside and it did not look like anyone was ever on their way or even trying to accomplish my pick up order. do better best buy read more

Best Buy is Apple Certified. BUT, not certified enough to swap out my Apple Watch under my Apple Care + plan in store because "Apple needs to diagnose" it more. It's shattered, oops. Why does Apple need to test it out more if the glass is shattered? Still worked fine. It's estimated to take a week and a half to get my watch back. Super inconvenient, would rather go to the Apple Store next time my Apple product is broken because they can swap it out then and there. Thought I'd give Best Buy a try next to my house, but ended up being a week and a half. On the bright side, staff was friendly, organized, and communicative. Also looking at the bright side, I can stay disconnected from my watch on my wrist and get my watch tan line back . read more

Manuel was very helpful it was obvious he was very knowledgeable and was patient in answering all my questions. He was thorough and willing to go the extra mile and find items I needed in other stores, also offered to order here and simply pick up at nearby location. read more

Best Buy and the people they hire for customer service has made it very clear that they do not care about the satisfaction of their customers. On two separate occasions I've spent hundreds with them only to refuse replacing $350 headphones that keep breaking. The CSR literally told me it's not their fault the headphones break and to use my Apple care. Apple care replaces the headphones with the exact same model. Meaning I'll keep having the exact same problems (plastic cracking around the headbands). I didn't even want a refund at this point just a different model of headphones. They told me I do not have any options because they do not cover replacement or repair of Apple headphones. Recently I've also purchased a refrigerator that does not get cold. On multiple occasions now they've somehow sent the people who are supposed to pick it up to the wrong address, delaying the process by weeks. The customer service reps refuse to send and email confirming any information, meaning there's never even a guarantee they'll come or a way I can be sure about the pickup location. They've also refused a refund until their team picks up the fridge. Nearly $600 worth of groceries down the drain because they cannot resolve the issue in a timely manner. read more

I used the Apple Support app to make an appointment for an iPhone screen repair. Little did I know this was a pointless endeavor. I arrived about 15 minutes before my appointment to check in, I was expecting a wait for the repair to be completed of about an hour so I planned to go get some lunch while I was waiting. Turns out that they accept appointment times for times that the technicians are not there. I asked for a wait time estimate and was told the repair tech would not be in for 5 more hours so it would be sometime after that depending on how busy they were. What a waste of time. read more

Trey did an amazing job tonight. He was very informative, courteous, friendly, and helpful. I never have a bad experience whenever I enter Best Buy and I have been to many different locations throughout the valley. Each location is always a good experience. Thank you so much Trey for the help tonight you were amazing. I really appreciate everything you did for me and my son tonight. Thank you. Have a great night. read more

GINGER just got yal a 5 star Overturned bad customer service over the phone just go to the store in person. The ladies are wonderful there. read more

Do not believe the website at the store at Gateway pavilions. Tried to buy an item online that said it was in stock. First you have to log in to Google, pain in the you know what, then you have to open a Best Buy account in order to use the curbside pick up service, another pain. I do not want an account with them, just another gimmick to send you junk emails. I drove to the store and was told that the item was in fact not in stock and not in any store in the entire valley, Whoopee, made me happy, NOT! Will think long and hard before buying anything at this store. read more

Advertise products for Black Friday available only in the store. However, this store and others in the Phoenix area did not have the product. When I called i was told Some products have limited availability as expected, but they did not have any when the store opened on Friday. Many stores are encouraging online shopping this year due to the pandemic, but they are encouraging people to go from store to store looking for products that they don't actually carry but our advertising as lost leaders. read more

Best Buy tracks your RETURNS!! If you return too many things even if in Brand NEW Sealed packages with Crisp Receipt they will BAN you from returns for a YEAR!! Whaaaat???? THAT'S RIGHT! You will be BANISHED! Your Receipt and the 15 day return policy doesn't mean ANYTHING anymore. RUN!! Pay only with CASH and DON'T give your NAME or PHONE NUMBER. FORGET THE REWARDS PROGRAM. This is how they TRACK you! SHAME SHAME Best Buy!! Had to sell my NEW 3 day old items on Offer Up. What a BITTER taste in my mouth. Won't forget this. This supersedes their return policy and they don't warn you about tracking. read more

Terrible customer service they will make you wait 30 minutes on the phone and no one will answer .. I just bought 50 inch LG tv and when I got home it was broken and without Remote control and no cable .. they make me drive 40 minutes to this location because they didn't have it on the location near my house and all this driving for nothing.. if I can give 0 star I will read more

Poor customer service, lines are always long, overpriced merchandise. I stood waiting in the laptop department waiting to PURCHASE a new laptop and it took well over 10 minutes for me to even be acknowledged. Tip, brose laptop choices in-store, make purchase online. read more

Zero stars doesn't adequately convey how I feel about this store! I prepare ahead when I make on line purchases, especially when it's a gift. I ordered a rather pricey item and the delivery date was expected way before the event date - and according to the delivery tracking, the item was delivered to my front door. I never got it! Keep in mind, I work from home and am ALWAYS home and I have RING at my front door and above my garage facing the road - NOTHING was delivered!! Still, both Best Buy and their delivery service OnTrac (don't get me started about them too) claim the item was delivered but can't provide proof (Amazon takes a photo of the item at the drop off area) and I've offered to willingly provide any and all documentation available on my RING device showing nothing ever came to my home. To add insult to injury, both Best Buy and OnTrac act like it's no big deal cause "another item can be re-delivered...in 5 days" (long after the even it was intended for has passed)! Now, I'm out of a gift (a pretty damn expensive one at that), someone else scored a pricey item for FREE, and Best Buy is actually fighting me for my refund! Save yourself the trouble, disappointment and anxiety and go shop at Amazon - trust me, you'll thank me later! read more

We came in today at 10:30 am to buy a phone. We just needed for someone to unlock the hook so we could purchase it at the counter. There was only one person available to assist because the 2nd person assigned to the phone dept. decided to have a 40 min conversation with one customer who did not know what he wanted. There were 5 of us waiting for quick, simple things. I spoke with a manager and he simply said the phone dept is specialized and gets backed up from time to time. Unacceptable when there were literally 8 employees standing around with nothing to do. Get a new manager who knows how to meet business need. read more

It's just a normal Best Buy the service is good if you are patient. Love going there and looking at the tech that they have.

I don't know how they stay in business, they never answer their phone. Hopefully their 800 number does better.

Best Buy in Goodyear made false promises related to a vide game preorder and accompanying style book, when it came time to pick up they were less than helpful and ultimately told me tough luck. Reached out to this location and was greeted with what customer service should look like and was taken care of completely. Worth driving past the Goodyear location to this one for the customer service. read more

This has been my Best Buy of choice for years. From the friendly hard working cashiers at checkout to the general manager helping me hunt down a random computer cable. They are all amazing. Especially their customer service counter....these are some of the most knowledgeable employees in the building. I've always had amazing service but especially on my recent tv purchase. The salesman was extremely knowledgeable and helped me pick the right tv for me and my situation. I'll never shop at another Best Buy. Definitely won't shop at any other retailer for electronics. Whether your looking for a higher end product or you are looking for a club house price Best Buy has it all. Thank you all for all you do! See you for my next purchase! read more