THIEVES!!! DO NOT HIRE!!! My daughter hired them, I gave them my credit card info, they overcharged my card, provided no receipts or inventory and will not respond to me or her read more

This was a truly awful experience. DO NOT USE THIS SERVICE! We scheduled a team to arrive at 2:00 PM, but then "Maria" contacted us at 12:22 PM that same day to say the service was canceled. We were rescheduled for 8:00 AM the next day and tried to contact the company for over two hours to confirm. When we finally got through, we spoke to Mark, who repeatedly mispronounced my name even after being corrected. He then stated that a customer service representative would contact us within the hour, but no one ever did. At 8:00 AM the following day, no one showed up. At 8:48 PM, I received a call from head mover, who said his crew was at another job and that he was assembling a new crew that would call in 15 to 20 minutes. We were just informed that the truck would be here at 10:30 am. This is completely unacceptable. Also, when calling their phone line, they did not answer when we selected the menu option for existing clients. They only answered when we selected the menu option for new clients. This is just in case you need to get through to them. read more

Bellhop Movers: A Most Disappointing Experience I booked Bellhop Movers for our recent move in Baltimore based on their positive reviews and comparable pricing to other companies. Unfortunately, my experience was far from satisfactory. I hired Bellhop to move large furniture items, including two TVs over 70 inches, two TV stands, a king bed, a queen bed, a futon, a loveseat couch, a chaise lounger, a Peloton bike, a rocking chair, a whiskey barrel, and a secretary desk. The estimate provided was that it would take three movers four hours to complete the job. I had no say in booking the hours needed and they underestimated the time by a large margin to my detriment. Communication issues began early. They requested pictures of the rooms after 8 PM when I had already left for the day. Since we were spending the night at our new place, I could only send a detailed description, specifically mentioning the futon and queen bed on the third floor, which had been hoisted in via rope and ratchet set. On the moving day, I had to work, so my mother oversaw the move. Bellhop was communicative until 11 AM, at which point they were still loading. After that, there was no update until my in-laws at the new house informed me that the movers had dropped off the furniture and left without assembling anything. They left without putting together the two beds, the futon, the Peloton bike, and the desk, and cited being double-booked as their reason for leaving early. I received no direct communication from the movers themselves regarding this abrupt departure. Communication issues began early. They requested pictures of the rooms after 8 PM when I had already left for the day. Since we were spending the night at our new place, I could only send a detailed description, specifically mentioning the futon and queen bed on the third floor, which had been hoisted in via rope and ratchet set. At 3:45 PM, after my workday, I called Bellhop customer service to find out when they would return to finish the job. The representative said she would call me back, but by 6:30 PM, I had heard nothing and called again. The same representative then told me no one was available and gave no reason for the lack of follow-up. She offered to book another appointment for the next day at an additional charge, which I found unacceptable. After multiple holds totaling over 30 minutes, she finally offered a 10% discount when I requested to speak with a manager. During this process, she muttered "F*ck..." which was either an incomplete insult directed at me or a sign of her frustration at my insistence on speaking to a manager, showing a complete lack of professionalism and empathy. The calls are prerecorded by the way. When I eventually spoke to the manager after over 40 minutes on the phone, I recounted the situation and asked for a 25% discount, reflecting the incomplete nature of the job (disassembling, loading, and unloading without reassembling). He initially offered only 10% and remarked dismissively that I had a mattress to sleep on, ignoring the inconvenience of having unassembled beds. After some discussion, he agreed to a 15% discount, which I accepted out of sheer exhaustion since this phone saga was over 1 1/2 hours at this point. In summary, the communication and customer service from Bellhop were horrendous. They left the job half-finished and expected additional payment to complete it the next day. I have never been more stressed during a move and would strongly advise against using Bellhop Movers. Spend a little more on another company to avoid the frustrating and disappointing experience I had with Bellhop. read more

Do not use this moving company. We were scheduled for a move yesterday (confirmed multiple times) at 2 p.m. My daughter received a call at 12:30 p.m. stating that they did not have a team and the move was rescheduled to today at 8 a.m. It is now 9:27 a.m. and after 2 calls to the company - no communication from them....we were informed that the movers will be here at 1030 a.m. My daughter was told that the movers were at another location and they did not want to rush them. A bit surprising considering we were scheduled at 8 a.m. and given the cancellation should have been first priority this morning. This cancellation and delay and ruined 2 days for us. We took off work and are just waiting. I have asked for a discount - frankly it should be free, but at this point we could not be more disappointed. Despite speaking to customer service about their lack of service and professionalism I have been told that I have to write an email explaining our circumstance to get a discount. Horrible experience. I hope the company takes note and makes changes so this type of non-service never happens to anyone again. Kim in customer service was gracious and listened. read more

In the time leading up to my move, Bellhop used AI to contact me via text. The messages were confusing and sometimes alarming (e.g. repeatedly mentioned setting up an 'initial consultation' the day before my move). On the day of the move, the movers left the front door of my old apartment AND the front door of the building wide open after leaving. It was pouring rain at the time, we live in an high crime area, and my roommates' belongings and pets were still in the apartment. I'm relieved nothing was stolen--absolutely no thanks to Bellhop. read more

These bunch of young men were the most professional, friendly, qualified gentlemen I could imagine to do our move. Jean, Dijon, Toy, Donte, and Jaquel really did an excellent job and I'd recommend them to anyone! Price was great, communication was great, and their attitude couldn't have been better. Highly recommended. read more

Bellhop Moving - Two movers carefully lifting my prized lemon tree, which was treated with utmost respect and care. The team coordinator looks on. - Movers Near Me - Baltimore, Maryland

Initially found this business on Google and went with them because they had decent reviews. Everything went smoothly up until the day before my scheduled, reserved, and confirmed move date. I checked my dashboard where it lists the movers and I realized no driver was listed, only 2 movers. I called twice and was reassured by a customer service rep that I'd have someone come. Day of the move comes, I go to my pickup location. I checked the dashboard again to see if any movers were assigned, I see no movers and that my move has been rescheduled WITH NO NOTIFICATION TO ME. I had my boyfriend call them to see what happened and they "didn't have a driver". So due to failure to provide a service, I cancelled and went with a different mover, who could accommodate me same day. read more

Dishonest company in every aspect. Charged me over $500 for a move that never occurred. I was told they would refund me since they had to reschedule since the movers came unprepared to move heavy equipment. A month later and I'm doing my finance report only to find out they never reimbursed me. Multiple calls with a promise of 48 hour return (ended up being about another month) and they finally issue me about $75 credit. So because I can't physically prove they didn't do anything on the first move they get to get away with stealing from a client. Second thing is this isn't a real moving company. My guess is that this is like an uber of moving companies, which nobody comes prepared to actually move anything. (no dollies, straps, or anything to move heavy equipment). This is a very dishonest company in terms of what they perform and they will steal from you. Had they not decided to completely rip me off, I might have suggested them for light office moves. However, given they will happily steal from clients. I highly advise everyone to stay away from them. This company needs to be shut down! read more

The moving process started on April 25, 2024 in FL. We had furniture & other personal items moved up to our home in MD. Bellhop was grossly negligent with the way they handled our move and will not reimburse us for the damage. The movers did not come fully prepared to move our items. They ended up using some of my wrapping materials. The weather in Baltimore on the delivery day included light rain. The 3 guys who unloaded the truck were not professional movers. They ended up damaging our dining table and ruining our mattress. The FL loaders did not wrap the mattress in plastic and should have removed the dining table legs. The items were both in perfect condition when they left FL. The MD movers dropped the mattress on the wet ground several times and one of them cut their hand and bled on it; the mattress was so messed up that we had to dispose of it. The table leg was broken into 3 pieces. Bellhop will not reimburse me $425 for the table repair or the cost of mattress. We have receipts with proof of the table repair and cost of the mattress we purchased in Oct. 2021. read more

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This company is an absolute disgrace and you should steer well clear from them. Not only had they sent the wrong amount of workers for the move, they also didn't provide the packing materials we ordered. When asked about how to resolve this, they told us to go to Home Depot ourselves and told us to get the wrong amount of packing materials, which is not at all something you expect from a full packing service as expensive as them. To add to the stuff up, they then left me on the phone for four hours trying to resolve this matter. Sales pushed off blame to customer service, who did not call me back for hours even while the job was live, and then left me on hold endlessly until eventually I spoke to Emil who cancelled my order (per my request). All the while claiming it was Home Depot's fault for not sending the boxes and not being accountable. Alex and Rob from the Sales team seemed nice enough but relatively incompetent and not focused on the job, and certainly didn't take the job or customers seriously. Again - steer the hell away from this terrible business. Shockingly bad experience. (We ended up paying for a contractor to move our house instead of trusting these numpties with the move.) read more

Very inaccurate estimate system. I was charged over $300 more than I was quoted. I would not have booked them had they quoted me the accurate amount. read more

SO DISAPPOINTED!!! I chosen them after read good reviews and price that they offered. Turned out horrible. They showed an hour late. They don't have any skill to move furniture. All my beautiful new furniture got damaged by dragging. Not just skill also no tools at all. Such as a tape, screw driver.. Also they charged more than offered price. Just DO NOT use their service!!! read more

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My Baltimore move was seamless. Nasir and Devon were professional, efficient and a joy to work with. They took extra care to organize my storage unit carefully. I will definitely use Bellhop again! read more

They are the ABSOLUTE worst. Definitely do not use them. All of our furniture is damaged and our new home. They did a terrible job with judgment on things fitting and damaged everything. Also read the terms of service, apparently Bellhop expects you to wrap and protect your own stuff for $1500. We have brand new floors/stairs that they damaged. And a hole in the wall they tried to hide and then left! They left our couch and crib in the garage because they were too lazy to figure it out. They won't even acknowledge our claim. We will be telling Redfin to no longer partner with this terrible company. read more

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Let's do the good first. The 2 moving pros were really friendly and knew what they were doing. They wore masks, asked questions, and really seemed to know their jobs. Now the bad... the truck was 1 hour and 20 minutes late. I was told he locked the keys in the truck..nice. When the truck arrived they had almost 0 shrink wrap and 2 blankets. The mattress is filthy and unusable. There was dirt on the sectional but cleanable. To sum it up the company has the movers in place to be one of the better moving companies but the trucks are complete garbage. If you like dirty furniture then this is the company for you. If not find a different moving company. read more

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I AM LIVID. We used Bellhops today for a move. Three movers at an estimated 4 hours, although the woman on the phone said she thought it would only take 3, she just wanted to make sure that there was enough time. It took them 3.5 hours. Anyways, so they get to our old house and early on it's pretty easy to see that they're completely inept. Matt was the lead and I told him things I was worried about (getting the mattress down the stairs, getting the couches out of our old house and and into the new because they're big) and all he said was "It's fine we can make it work." And well Austin and Ufon-Abasi could not make those things work. My husband had to tell them how to bring our mattress down the stairs. We bought mattress bags and they tried to put the mattress down with the open side first AND THEN DIDN'T UNDERSTAND WHY IT KEPT SLIPPING OFF. I'm not kidding-my husband had to explain to these "experts" that they needed it to go closed side down the stairs to keep it on. He also had to explain to them how couches fit out doors (like tilting and lifting). It was a disaster. And then we get to the new house and one of the guys decides to take a 10-15 minute bathroom break, which meant the other guy just played on his phone and waited for him to be done (instead of, idk, bringing in small furniture he could carry alone). Then when they go to bring our bagged mattress, only a year old bed that's never been moved before-THEY TAKE OFF THE MATTRESS BAG. I noticed, while my husband was pushing it and giving them directions about how to take it up the stairs because they were just standing there and staring, they got some red paint or dirt or something on it from having it in the truck without the protective bag. I repeat-IT WAS A DISASTER. The icing on the cake was when they left and Mr. Pooper decided it was a good idea to remind us that we can tip them on the app. As soon as they left I called Bellhops and the woman I spoke to was very nice. She took 15 minutes off of the time because of the bathroom break and gave me 10% off the whole move. She also forwarded me to their claims department. So I get an email from them and apparently they pay $.60 per pound for damage caused to an item, but they need pictures. When I came upstairs to take pictures-the sight was so much worse than I could have anticipated. They got holes in it and stuffing was coming out. They must have dragged it in dirt because there were sticks intertwined into the fabric. There's red and black marks all over it. It's completely ruined. My $1500 Satvaa mattress that my husband and I splurged on as a wedding present to ourselves is now gross and dirty and ruined. $.60 to my 145 pound mattress is not going to cover it. I've never used movers before and we did it because we bought our first house and wanted as little stress as possible-and that's not at all what we got. Never again will I use this company and I recommend that you don't either! EDIT: Although I was unhappy with the movers, their customer service is OFF. THE. CHARTS. I spoke with a few people over a couple of days and every one of them was apologetic, friendly, and they worked to make things right. I was impressed with Charlotte who was the lead on my claim and her sincerity and follow up with my issues. I changed my initial one star rating to a three because of her. read more

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due to lack of using common sense, the movers destroyed a lot of furniture and other pieces. communication with support team was terrible. it's not worth the good price you get as you will have to pay a lot to replace the items. their claims process is a joke. read more

I received terrible service from Bellhops!!! My contract stated three mover would be there. My leased ended 6/30/18 and the movers arrived 6/29/18. One person arrived on time and the second person about an hour later. The third person never showed up. Only boxes, sofa and loveseat were loaded on the truck. All the heavy items were left in the townhouse. The storage unit my stuff was put in was not packed in the unit properly and space was not used effectively. Heavy boxes were stacked on top of smaller or lighter boxes, some furniture was stacked sideways. I had to rent another truck and storage unit to remove the rest of my furniture out of the townhouse and pay someone else to help me. I had a horrible experience with this company. They reduced the cost to $250. I don't think I should have had to pay anything considering the services I received. I contested it and was denied because Bellhops is STILL contesting my dispute as of 2/19/19. I don't recommend the company at ALL!!! Deborah S..... Pictures were included as well read more

Bellhop provided an up cost, they charged a deposit and then charged the full amount for the service prior to the service being completed. I appreciated the seamlessness of this part of the transaction and was very excited for my move. HOWEVER, during the move my truck arrived 1 hour late, the movers stopped to get food between the pick up and drop off of my furniture , there were moments where at least one mover was on the phone, and multiple pieces of furniture were damaged totaling about $600 in damage. After the completion of the move, Bellhop charged me an additional $300+ dollars with out my consent or acknowledgment of the additional charge due to an overage of time (as a result of the late start, phone conversations, and stop for food). I understand the need for movers to get food, a delay in start, and the possible emergencies that may arise that could lead to a phone conversation. BUT Bellhop's inconsideration of these pieces and charging of additional time without my knowledge leaves me HIGHLY disappointed in the services provided. On top of all of this, I am left with needing to get furniture repaired and trying to reconcile and unwarranted charge. The last 3 times I moved, I went with Bookstore Movers, I decided against them this time, because they charged a commute fee, but plan to go with them in the future due to their speed and care. read more

This is the most unprofessional company I have ever had the misfortune of working with. 1) At 9pm the night before I was scheduled to have two movers meet me in Baltimore to help me move out of my apartment, I receive a voicemail stating that only one person will be able to come. I can't get in touch with them till the next morning. This leaves me with no time to hire a new company. 2) The morning of my move I am on the phone with headquarters 3-4x trying to figure out if we can locate another mover. The answer was inevitably no. They also had the audacity to try to place blame on me for scheduling "only" five days in advance--though I received a confirmation and the names/pictures of those who were going to move me out. 3) I say OK- just send the one, I'm desperate, I will try to make it work. It's 10...it's 10:05...it's 10:15...it's 10:20--no contact from anyone. Again, I am on and off the phone with headquarters who keep assuring me he will be there shortly...and after 30 minutes into the hour they were hired to be there--I said forget it. This left me to do the whole move completely alone because I had to meet a different set of movers at a specific time in a different city. I am still in disbelief that something so unacceptable could occur. Don't do it. read more

Worst service I've ever used--I would tell everyone to avoid it like the plague. The movers were both extremely late: the lead mover was late by over 90 minutes and the junior one by 30 minutes (supposedly he said he was waiting outside my building, but didn't call me or the truck driver who was on time). This was only the beginning to a horrible and stressful day. First, the movers literally asked to move half of my things myself. Why?? This is expressly in violation of the terms and conditions listed on the website and is a major liability issue for Bellhop. While the lead was absent, me and the junior guy carried everything out of my old place. Then at my new place, me and the lead carried everything inside. I didn't even see the younger guy, he might have been in the truck but the amount he brought out was so little, that the team lead kept complaining to me how that guy was slow and he "never wanted to f***ing work with him again." These types of expletive-laced complaints continued all day. On top of that, they completely damaged my dresser, rendering it unusable, scratched up my nice wooden bookcase and my desk, and they kept dropping fragile things and other boxes from the shoddy dollys that they brought. Finally, they completely tore the paint off of the door at my new apartment because they didn't think to turn the chair around so that the legs don't scrape it. I have submitted a damage claim for all of these items. Then, Bellhop has the complete GAUL to charge me more than double what was estimated. You claim this is because we went over time, but had you sent two professional, trained movers ON TIME, we would have finished within the 3 hours I booked. This is an absolute appalling way to treat customers. This kind of unprofessionalism--not to mention the serious damages--is NOT okay. Save yourself the hassle and book with a professional moving company. read more

So i got an offer for 360.00 i turned it down. My couch cost 1,000.00 for just one! They counter offered for 580.00 i told them i cant replace the couch for that price when two couches was damaged and ripped, wood and leather. Keep in mind no one ever calls you they keep emailing so for the manager who said you did your best is not concerned because no one has called. I think i need a lawyer. read more

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Kendrick B, Donte P, and Russell J were our 3 bellhops. They did a great job helping us with our move. All three arrived on time and were very professional. These young men even went out of their ways to help us fixed the fire alarm at our place. Our ceiling is 16 feet tall and there was no way we could have remove it to remove the alarm to change the batteries (annoying beeping sound every minute) and would have to wait for 4 days until maintenance could come over - so thankful!! There was a small glitched with the truck, but Bellhop's customer service (call center) was able to resolve it right away and to our full satisfaction. A friend recommended them to us and we will use them in the future because the customer service. The price is great for the service we received. read more

the movers were in a hurry to get to the next job and damaged my dresser while moving into the 2nd location. when i noticed the broken & damaged dresser, i mentioned it to the mover & he stated that he would take a picture of the damage. he did not take a picture & no one has followed up with me regarding the damaged dresser. i pray that i will never need their services again. read more

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Apparently I was the first customer in DC, but if I wasn't told I would have had no idea -- these guys are Grade-A Pros. They came 15 minutes before scheduled, introduced themselves, walked through the property and explained everything that was going to happen. They got the entire move done in just over 2 hours, and even had time to help me decide where and how to place furniture. I'd recommend these guys any day! read more

I used Bellhops to unload my shipping pod once it had arrived from a cross-country mov, I didn't need wrapping or or driving, just moving boxes, furniture, etc. inside and up/down stairs. My movers Thrane and Arnay were awesome! They showed up exactly on time, worked quickly and efficiently, were super careful with some large instruments and fragile items, asked if they had a question, and were also just generally friendly and nice guys. They did in around an hour what would have taken me...um, way, way more than an hour. The booking process was super easy too. The phone operator helpful and polite, and it's nice that they send you a picture of your movers the day before. Plus the price was significantly less than quotes I'd gotten from other movers in the area for this service. Hopefully going to be staying put for a while, but I'm definitely calling them the next time I need movers. read more

One of the movers has been stalking my roommate post move and it is extremely creepy and unsettling. I'll never use this service again.

UPDATE: My first experience with Bellhops was with them moving us in, and they did a fine job. The worked hard and the team captain was especially polite and helpful. My second experience has led me to knock my review down from 5-star to 2-star. In short, they banged the furniture into positively everything and treated it like junk. They had absolutely no respect for my things and were constantly pushing and dragging them along rough surfaces. I witnessed both bellhops drag furniture across the metal ramp of the truck (not on the feet - dragging the bottom shelf across the edge of the ramp!), and I walked into the kitchen to find one bellhop trying to repeatedly shove a $400 sofa chair through the small stairway door rather than intelligently working the problem (I removed the door in 30 seconds and *bam* problem solved... except for the damage already done to the door frame and furniture). On this 2nd time using Bellhops I purchased the Bellhops Protection Plan. Of course after the move I intended to file some claims against all the damage done, but I decided not to waste my time after reading this in the contract: "Bellhops (or its affiliates) is also not responsible for the repair or reimbursement of minor dents and scratches to personal property that typically occur during a move." If I had realized that Bellhops thought "minor dents and scratches" are "typical during a move", I wouldn't have given them my business to begin with. I don't own junk furniture and I expect more concern for my belongings and my home than this contract or their behavior exhibits. All of this is on top of the fact that the moving truck was 10-15 mins late, one Bellhop was 15-20 mins late, and the moving truck broke down mid-move causing the Bellhops to stand around for 15 mins doing nothing. Any company has good employees and bad employees. But apparently I got three bad ones on the same day (including the driver). Management is falling down on the job, and I can't recommend them to anyone; I'll be looking elsewhere for help next time I move. read more

ONLY GIVING ONE STAR BECAUSE IT WOULDN'T LET ME GIVE NO STARS. Worst experience with a moving company I have ever had, or even heard of. In addition to not completing the move, they were messy and disorganized, and extremely rude. Without communicating, the movers unpacked the boxes and personal possessions that they had already loaded onto the truck, claiming they needed to "make space for some furniture", and left them on the public street, and drove away. Still unsure as to the reason, but my guess is there was more furniture than they had thought and decided not to work as the workers did complain about the amount of furniture we had (5bedrooms) Still tried to charge us for the labor though. Thankfully we settled that with a supervisor named Jay. He told us it was a mistake and that we would be receiving a full refund. Hopefully that happens. The movers names were Mathew, Alexis, Jamie, and Ufon-Abasi. I'd stay away for your own sanity. Had to pay the landlord a prorate for another day until we could find another moving company. PS It turns out certain personal items are now missing after we moved ourselves. I wish there was more I could do to warn people not to use this crappy company. read more

After much frustration with my move, someone suggested to use Bellhops and I'm so grateful that I did. Damon, Aaron and Cordell were fast and efficient. I didn't have that much left and they were done in about 30 minutes and asked if I needed assistance with furniture placement. I will definitely be using them again and will be suggesting this service to others. read more

Great service and they had the quote right on the money. We used up a four hour window exactly and I couldn't have asked for an easier move. Thank you guys so much! read more

I scheduled with bellhop back in February for a March move due to them being a national company and hoping that because of this if any issues were to arise they would be able to manage and have a back up plan. On the day of my move I received a phone call 20 minutes prior to my original start time saying that the truck and driver had cancelled/called out and I had two options to either reschedule the move or get my own truck. They were unwilling and unable to find another truck despite one of the movers scheduled having his CDL license (which we found out from talking to the movers). We then had to scramble to get a U-Haul and had to rearrange our plans so someone could drive the truck. Danielle was our POC and she was incredibly unhelpful and rude. We also found out from our movers that Bellhop had told them to go home and they had never been told to be on standby if we were able to get a truck. Since we got the truck we then had to convince Danielle to get the movers to turn around and still come to complete the service we had already paid for as the charge was already on our card. After booking the U-Haul and getting the movers to come we were then told the movers wouldn't have any tools as this normally comes with the truck. We then had to scramble again getting the tools together and taking apart furniture which was supposed to be included in our contract and price. I would HIGHLY caution anyone from using this service, it made our move incredibly stressful and would have been worth spending a few extra hundred dollars to go with another company. They are wildly unprofessional and unwilling to accommodate any issues on moving day. And for most people rescheduling a move is not an option. They still have not refunded me for the services they didn't provide and have not been responsive. This is a fraudulent company BEWARE. read more

The two bellhops assigned to my move were absolutely fantastic! They both showed up 20 minutes early, were extremely professional and hardworking. The system they use for clocking in is fantastic and there is no need to have cash on hand (unless you want to tip them in cash). Will definitely use them again! read more

I Used bellhops for a short move !!! Awesome!!! Emmanuel, Jason & Ryan were on time and ready to work! They worked together and got the job done in the time I requested. I will definitely recommend someone to bellhops if they need any moving done. This company has a great idea hiring college students money well spent read more

This was a very good first experience. Everyone helping was courteous, flexiblel, and sensitive to my time constraints. Based on this experience, I would happily use Bellhops again. read more

Thank you so much. I couldn't have done it so efficiently without Bellhops. So much easier. Respectful, courteous. Ingenious idea to hire college students. What a way to support, encourage and developing the work ethic, while helping others at the same time. Thank you read more

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booked and then cancelled move, did not use. this is not an actual moving company themselves, this is a contracting company that books third parties, so its a different truck rental and different movers for each move. no way. read more

Darius and Devonte were both early and ready to work this morning. Although the moving truck did not arrive until 8:25, my bellhops had already stated moving things so we wouldn't be further delayed. They were polite and completed the job professionally. read more

First time using Bellhops, very poor experience. Never will I use them again. Additional charges were made as moving took longer than estimated. Of course since one mover took off leaving just one mover which also is the lead Bellhops to do the all work by himself, first part of my move and the hardest. My furnitures were damage with scratches on them, sofas are dirty, my bed is dirty and as well as my mattress. Very upsetting!! Just my dining glass table was wrapped and nothing else. I had to used my own sofas and tvs cover. Drawers were never taken out from dresser or night stands, just tapes to hold them. The lead Bellhops was very nice, did most the work himself. A one bedroom apartment should have never taken 9 hours long to move and destination just 4 minutes away. I was charged closely $1k for this move. My last move was longer distance, more things, no damages and did not cost nearly this much!! read more

I wish I could give 0 stars I also want my deposit back NEVER I repeat never use this company I booked my move 24 days in advance nearly a month they call me the night before I move at 8pm to tell me they are no longer able to do the move in the MORNING at 9am are you guys serious litrally the worst company ever now me qnd my 6month old son are sitting here without power and heat thanks bellhop ypu guys are the worst company o have had the fortune of assosiating myself with read more