Went in to get an updated prescription and have had my new glasses for about a month. I have…read morestruggled since the moment I got my new glasses. I went in the get my prescription check and voiced my concerns because I have more floaters than before, my vision is STILL blurry WHILE wearing my glasses and I don't feel safe wearing them while driving at night because my vision is BLURRY and I feel as if the anti-glare doesn't work. The male I talked to on my second visit was arrogant. I found him uncaring, slightly rude/offensive. He is the main purpose for this review today. He made me extremely uncomfortable and did not listen to my concerns. When asked how often I wear my glasses, I said all the time except not when I drive at night. Before I could get into the reason he interrupted me and said "so you don't wear them all the time". No, because I feel unsafe because I cannot see in my glasses. "Well you really should be wearing them all the time." I would, however, I can't see when I wear my glasses. "You should get anti-glare if you are having trouble." I have it, but I think I'm still getting too much glare. "You have more floaters because your eyes are straining." Well isn't that funny, because I've been WEARING MY NEW GLASSES yet I'm STRAINING to SEE!! Ultimately being told that if I wear my glasses then maybe in a year, they can get my prescription right.....but for now he could decease my prescription but that's might not be any better because the lenses I said were better was pretty much the same prescription. (Which I NEVER said was sharp. I just said 2 was BETTER than 1) WORD CHOICE DOC. "Pretty much" isn't the same. "Might" isn't what I'm paying for. Listening is part of your job. You ruined my day and are potentially ruining my vision with your poor attitude. This is a job YOU chose and YOU should especially understand the importance and concern of eye care. I really wish I would have looked at the reviews before I went because I would have never went to a 2 star establishment. That was my mistake. My experience was so bad, I do not have confidence that the new lenses will be worth anything. Since I used my insurance, I will just have to pay out of pocket and get rechecked at a place I trust. Something that's not over a ZOOM CALL! So many people want to go into the medical field for job security and it's more than that. Stop quacking around. You may know more than me on the subject of eye care but one thing I will ALWAYS know better than ANYONE is that I can't see with my glasses on! I can tell my eyes have adjusted because I can see less without my glasses, but I STILL can't see with my glasses on! One month later! I just have a lot of doubt that me not wearing my glasses when I drive at night is the reason I'm struggling but I will wear my glasses CONSTANTLY for 2 more weeks (because that's how long it takes for eyes to adjust) before I get new lenses.

About as easy and simple as one could make it. Got in, exam went quick, picked out some glasses…read moreand paid. Price was reasonable and service was friendly.

I like the doctor and the attention to detail he has. My issue is that the appointment time is…read morealways late. They want you to be here 15 minutes before the appointment, but then they are 20-30 minutes late for the appointment.

I had an eye emergency late Friday evening therefore I called the emergency number listed on the…read morewebsite for the Glendale location. I've been a patient at this location for at least 10-15 years. I never received a callback over the weekend. Therefore on Monday morning I immediately called the office directly so I could get my issue checked out. I tried three times but never received a call back after leaving multiple messages. I ended up calling the national scheduling center and they tried calling but could not get a hold of anyone as well. The person I spoke to said she was going to elevate the concern to her supervisor. The customer service representative was very helpful and was able to get me an appointment at another location "Eyetech" which is affiliated with 2020 they were amazing. Over the last few years, I've definitely noticed the level of service is not up to par at the Glendale location. I have officially changed all future appointments to Eyetech.

I initially found them on Yelp during the time I was pregnant and needed to see someone as soon as…read morepossible since my vision benefits were ending soon. Luckily for me, Dr. Kathy Vu has an opening and the rest is history. I have been seeing Dr. Vu since December 2017 and also discovered her husband too, which's since became my go to dentist. Both of them combined are a power couple. They have been nothing, but welcoming, honest, and accommodating. My husband and father in law even come here which is great to support small businesses. Dr. Vu is a great listener and very thorough. She really shows compassion and a connection with her patients. Carmen, the optician is also wonderful and very friendly. I can't recommend a better optometrist and optician around this area. When it comes to Dr. Ngo, he is very funny and great at his craft. He really goes the extra mile and is just a great person to be around. He definitely isn't burning at all. The whole staff is amazing and I can't say enough how lucky I when found them through Yelp. Sam, Melanie, Sol... all amazing! I have been to other offices before, but I look forward coming here every time I am due for an appointment. You won't be disappointed.

Yikes, definitely saddened about my current experience since I've always had such a great…read moreinteraction with the team. I called trying to get an appointment with the front desk and I noticed the receptionist seemed annoyed when I provided the proper spelling of my last name. I blew it off because we all have those days but when it came to scheduling an appointment, there was no help. She asked what's a good day and I said any Friday, her response was we're closed this Friday and stayed quiet. I asked again, is there another Friday that you have available? She said next Friday at 12pm which was perfect because it's my lunch hour. So we went with that date. I said, "ok. that works let me log it into my calendar (which took seconds)" and the call hung up. I thought the call dropped... So, I called back and was transferred back to her. That's when I asked, who I was speaking with and when she said Destiny, I was like oh my gosh, It's my girl! So, I felt comfortable saying "OMG Destiny, it's me. what's going on? Are you okay? what happened" She was still in this disconnected customer service script and responded with, "I'm fine. I hung up because I didn't hear anything." Take in mind, I informed her to hold on, and it took all but 3 seconds to type it into my calendar. When I informed her that I wanted to schedule my other 2 kids her response was, "well. I didn't hear anything" again her sass was on a whole other level. I informed her that I would call back later and that I didn't feel comfortable. Her response was again condescending, and I told her that her approach was making me sad and that I wanted to cancel. "She said okay thank you bye." - not a care in the world. For the $1500 that I usually spend every year. I'd rather take my business elsewhere. I'm really sad about this because my son and I loved our Dr but I'm not okay with getting talked down to like that. On the hunt for something new

A fantastic store!!!!!! As soon as you walk in you are so…read morewelcomed by the very friendly staff!!!!! Looking to help but giving you space to browse around!! The selection of frames are truly impressive! The people that work there pay attention to details which is what I look for!! Their lenses are fantastic!! From the moment I entered the establishment till I left was nothing short of a fabulous experience!! The staff was so patient, and I was there for hours and never felt rushed or not taken care of!!! I highly recommend them!!

I can't say enough wonderful things about Sassy Glasses. I don't think I'll ever get glasses…read moreanywhere else. It's more than just a great glasses shop- it's great people, who care. I've been getting glasses there for around 8 years. I have some sunglasses that I got from them ~6 years ago that seem better than my current prescription just because the lenses are SO much better (and my eyes get worse every year). They have options for lenses my eye drs office has never heard of. I made the mistake of getting my recent glasses online to save money- the focal point is on the wrong place and it's just not worth it. They also have the most amazing selection of frames high quality frames you can't get anywhere else. They can replace lenses in my grandmothers designer vintage frames. Most importantly, they are the most helpful, competent, kind, and lovely people. My eye dr made a huge mistake while I'm in a giant, very stressful, crunch to move states for my dream job- Lynn has gone above and beyond to explain all the ins and outs of starting progressives vs computer glasses vs work glasses. I'm a welder/designer/artist so I also do lots of computer work and that means 4 pairs of glasses. (Which is a lot, and stressful, when you haven't been able to get a job for years and have all the costs associated with moving. Which they've been willing to work with me on. I was not expecting that.) She recommended a Dr to get into see quickly for a second opinion and also assured me that the lenses are all under warranty so even if I move and need to mail them back to fix it they will make sure I get the correct lenses that I like. I've had multiple non elective eye surgeries. My migraines go nuts if my prescription isn't right. Bad blue light protection makes me feel uncomfortable. (You can't tell there's blue light protection on these at ALL.) None of this worried them- it made them want to help me get into good lenses and take care of my eyes. You only get one pair of eyes. I don't think it's worth risking them for cheap online glasses. It's also not worth the risk of losing local shops like this one. We only get one world. I agree with what they told me - we should all be trying to be kind and take care of each other, right now. Really, I don't think I'll ever buy a pair of glasses from anywhere else, ever, because it's better for my eyes and it's better for PEOPLE. My family lives in Phoneix so I fully plan to fly back and get new lenses/frames when needed. I want a world with more people and businesses like Sassy Glasses. This is a very stressful time for me and they've done more than anyone to make it all feel doable and to go above and beyond on my very short time line. (When I'm sure I'm a huge pain to deal with because I'm so stressed, too.) I cannot overstate how thankful I am for them and for their excellent customer service, quality product and attention to detail. When I get my glasses back I'll post pictures.

** 10 stars! ** I…read morehad a recent emergency and the staff there was nothing but the best! They took me right in and knew I needed care! It was close to their closing time, but they did everything they could to find me an Ophthalmologist on call on a Saturday night. They were very sensitive to my needs and professional. They even called to check up on me a few days after my visit...I highly recommend this place! Top notch!

I have been going to see Dr. Reyes for several years and just now after being so tired of not…read moreseeing well even with my glasses on, I decided to see a different doctor. I found out that my prescription had been wrong since I started going there. Last year during my eye exam I mentioned to her that I couldn't see well with my right eye and her response was, "that's the best I can do." I then realized that I needed to see a different doctor. The prescription on my right eye changed a whole point. I am only writing this because I don't want this to happen to anyone else. I trusted her and thought that she was doing her job right and that I had some other eye problem. It is very sad and disappointing to know that she does not really care for the well being of her patients!

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I cannot say enough good things about Dr. Alice Kwok, the optometrist and her assistant. I have…read moremacular degeneration, dry eyes and allergies. So it is difficult for optometrists to assess me because I often cant see differences in lenses. They were so patient with me as they worked on my prescription. I got my glasses from a different office and could not see well with my new lenses and they analyzed my new lenses and gave me feedback to give to the glasses store on how to help my lenses work better. Totally awesome experience and highly recommend them.

I never knew you could feel a bait and switch going to a doctor, but we sure did! Called to inquire…read moreabout co-pay while debating between visiting them and visiting Costco and wanted to confirm that it would in fact just be a better idea to establish as a patient at a doctors office but clarified that we needed a contact lens fitting. Came in and verified insurance, had exam, and all of a sudden, as we're ready to leave, they asked for almost $400 more than what I was told on the phone as my co-pay PLUS an additional $45 for a "contact lense training" for a new wearer. Mind you, ALL of what they did, the exam, eyeglass script, and lense fitting (with new contact lenses wearer), would have been $120 each at Costco WITHOUT insurance. They literally LIED to me to guilt me to pay SOMETHING saying they could lose their license if I did not pay for service rendered or if they gave a discount. Not to mention, they were running late and the entire visit lasted longer than a typical Costco visit. What a waste of time and now I have to keep my fingers crossed that I can take my vision benefits to Costco in order to get a contact lens fitting without having to pay twice. Better frame selection at Costco and Eyeglass world as well as other shops.

As wonderful as my initial review was when I first did business with AECC, after more than one…read moremonth, I have been more than disappointed. I visited, rcvd my eye exam, & ordered new glasses on April 23, 2025 The time it took to receive my new lenses was longer than any vision outfit I've ever dealt with...over two weeks, & I'm 75 yrs old! When they arrived my regular lense glasses were fine. My sunglasses were a disaster. A small sliver of the lens just above the bifocal was accurate. The entire top half of the lens was out of focus. The bifocal was so low I had to tilt my head back to even use them. That was two weeks ago. It is June 2, 2025 as of this writing. I called AECC this morning for the status of my reconfigured sunglasses. The CSR could not even tell me if or when they'd be shipped! This is by far the worst new glasses purchase I've ever had. Who knows when I'll have my new sunglasses...properly made? I really loved the staff & the opthalmologist. This review pains me.

I've had an incredibly frustrating experience with Nationwide. I tried calling the store for over a…read moreweek to reorder my son's glasses, but every time the phone just rang and rang, eventually hanging up without anyone answering. Since I couldn't get through, I finally went to the store in person, and when I mentioned my frustration about the phone issue, the employee just shrugged and said, "We're very busy" with a dismissive, snarky attitude. Today, I called again to check on the status of my son's glasses, and once again, no one answered and the line hung up. I ended up calling a different Nationwide location, and while they were able to look up the progress, when I brought up the phone issue, the worker didn't acknowledge it and abruptly hung up. Nationwide, this is unacceptable. I've already stopped using your services for eye exams due to previous rude encounters, and now, I'm seriously considering ordering my son's glasses online next time. Customer service should be a priority--please do better.

Always helpful and attentive when I need to go in and need paperwork for the kids I work with.read more

fantastic customer service and plenty of choices. so happy with both the docs, techs, associates, &…read moremanager. my peepers thank you!

Dr. Trinh was very short with me when I asked several questions. She was very off putting annoyed…read moreand almost defensive at the questions I asked. This is my eyes my healthcare and I know my family eyecare health history so I had concerns. Not only that but the prescription was wrong. But she was so rude. I didn't even wanna go back to her. I should've called and got a different doctor to have a recheck. When I did ask her about possibility of a recheck, she was very harsh and annoyed with me. I will not go back to see her My fault but I've been living with glasses that have not quite the correct distance prescription so they're no good for when watching TV no matter where I placed the frame on my face up and down my nose to try to adjust

No wait time. Staff very professional. Dr was detailed in explanations and wide variety of choices.read more

I have had the worst customer service at the Glendale, Northern location ever. I had tried reaching…read morethem by phone, rings and rings, then hung up on me on 3 different occasions. Finally reached someone today to explain my problem. She was very distracted and not paying attention to my words. I had to repeat over and over. Let's back up to the day I went in to order glasses. (With my own prescription) Wait was long. Representative was rude (like I was interrupting her day). The day I ordered, a very long wait. Never recommend this place to anyone. I did better with Walmart by far!!