Ugh. Yep, that's my review of this place. I lived in the area (Near Bella Bru) for about 5 years before moving to Midtown, I always saw it but I never went in. I'm not sure why. Maybe it's because Yelp is basically my bible (the written word) for food/entertainment/drinks, etc. and this place holds 3 stars (which let's be honest, isn't great). I don't normally give one star to places, however; if I hadn't been with good company who happened to like some of their food that day, this place would be taking a one-star ding.
Let's start with the experience from the beginning. We walked in at about 10:55 on a Monday, however, it was New Year's Day (so let's treat it like it was a Sunday). It took us a minute (our group of 6) to figure out exactly where to go. This place has multiple entrances with different names of entrances, why places think this is a good marketing strategy is beyond me. You can wait in line to order your food on one side or be seated on a patio outdoors on the other. We were hungover (to say the least) and wanting to relax and eat our food, so we opted for the outdoors. When we finally sat down we were told we couldn't order breakfast anymore because it ended at 11:00. 1 minute prior to this conversation. Normally, I wouldn't think twice about this, but COME ON people, it's New Year's Day and you KNOW people are going to be hungover.
After the server told us about no breakfast and asked us if we wanted anything to drink (we ordered drinks) it was 10-15 minutes before we saw anyone again. Because I was so hungover, when I got my Iced tea, I decided I wanted a Diet Coke. The iced tea was pretty awful but more so I just wanted caffeine, sugar, and Carbonation to aid my awful decisions from the night before. Unfortunately, it was another 15 minutes with no server after the drinks were dropped off. Someone comes back, I ask for a diet coke, another 10 minutes and no one... so my boyfriend goes inside with the Iced Tea and asks if we can have a diet coke instead. They tell him they'll be right out. One of two servers we've seen now comes out with TWO diet cokes. Gives me one of them and asks who the other is for. We try to explain that we only ordered one but it took so long that someone came in to ask for it again. He was still confused and walks away with the second diet coke.
Finally, he comes back to take our order. Everyone orders (our two friends who got breakfast burritos before the cutoff are nearly done with their food by now as it's been over 30 minutes before we got to order). I order (very clearly) The Burger with no mayo and no onions with a side of fries. I make sure to say no onions twice as the guy taking our order has a tendency to get confused. Everyone else orders and another 30 minutes goes by. We get our food. My burger has onions on it. Not just raw onions you can take off, slimy, sautéed, caramelized onions that have soaked into the bun on both sides. So ten mins later the server comes back and I let her know to please just bring me a new bun. I don't need a whole new plate, just want a fresh bun. Another 15 mins and nothing. So my friend goes inside to ask for a new bun and they bring one out 5-10 mins later. At this point my meal is cold and everyone is done eating. I let the server know I don't want it anymore and hand him my full plate. He looks confused. Doesn't ever apologize for the mistakes until I've had enough and give him my plate. The girl helping was clueless. We also overheard the table of 5 across the patio complaining about the girl not knowing what she's doing and taking 30 minutes to refill their water.
Let me clarify this as well, this place was NEARLY empty. It was just us and one other group on their patio. We had 3 servers helping our table at one time, none of them communicating with each other. They were NOT understaffed, they were not busy, they just have seriously low standards for customer service. Needless to say, I'm not even giving this place a second chance. They get 2 stars instead of 1 because my friends liked their breakfast burritos. WOMP WOMP.
Thanks, Bella Bru for being my first bad experience of 2018! read more