Menu prices on their website are wrong ! Cobb salad shows $10.95 but is actually $15.99! Staff member says they haven't updated in months - WTH read more

Been a patron of this establishment at least since 2000 however I can say I will not be back. To not follow guidelines that our local and state agencies have set forth is completely irresponsible. You are putting your local communities lives at risk but more importantly your staff. You could have stayed open for takeout only but you made the selfish decision to have dine in. Lots of others feel the same and have voiced they will not be back either. read more

Pretty nice place if I'm in the area I'll stop here for breakfast or lunch. Breakfast is pretty busy but we came at 1 for lunch and hardly anyone in here. I like this place but I wouldn't drive out of the way for it. It's a little pricey but I've never had a bad meal. Today I had their black bean and quinoa burger and my friend had their Bella bru club sandwich which looked very good. We also got a side order of fries. Everything was great- probably because we were some of the only people here and the staff wasn't rushed. I've had their portobello mushroom burger before and it was the best- i hope they bring it back later in the year again! I can say, though, to not get any of their desserts-- my friend got a slice of their raspberry lemon cake and it was a tiny slice and insanely dry and clearly was sitting there for days. Can't believe they charged $6 for that. I would have had her return it if we didn't get it to go. :-/ read more

Bella Bru Cafe - Black bean & quinoa burger cut in half. - Breakfast & Brunch Near Me - Carmichael, California

The breakfast & coffee is really good. The woman (Stephanie) that took my order at the counter was very rude, rushed me, snatched my credit card out of my hand, interrupted me in the middle of ordering because she asked me my name for the order. Isn't that usually done at the end of ordering?????? The young man that made my mocha was very kind, and said hello with a smile. The young woman that was clearing tables was also serving customers their plates of food, I also saw her folding clean napkins, and touching clean forks, knives & spoons. NEVER once did I see her wash her hands in between touching plates of food being served & handling dirty dishes & silverware. Were they extremely busy?? Yes, but what about washing your hands after clearing 5 tables before handling customers food, and the clean napkins. You're customers are watching you Bella Bru!!!! read more

Avoid Bella BOO at all costs. I was on a lunch break and popped in to order a cobb salad to go. At lunch time, there was one person taking orders so the line was very long. Eventually, with more help, 10 minutes after waiting in line, I placed my order. My server was friendly. After waiting another 10 minutes, my order was delivered and I drove back to work. Unfortunately, I didn't double check and all I got for my $15 was a green salad (with the wrong dressing). Because of the cost, I drove back and had one of the worst customer service experiences I've had at a restaurant (although after reading other reviews here, seems typical for Bella Boo). The manager, Stephanie, has no natural people skills (although training and a smile would go a long way!), which only caused me to escalate. I arrived frustrated, but not angry. The server remembered me (I didn't have a receipt because I wasn't given one). Stephanie proceeded to dig through all the receipts while I just stood there for about another 10 minutes - going from agitated to angry. Stephanie explained she has no authority to give me my money back despite the server remembering me, remembering m order, and, of course, I was standing there with the salad in hand. Another 10 minutes of digging through the receipts, she finally found it and gave me my money back. That was 30+ minutes of my life I can't get back. Everyone makes mistakes, but the difference in losing a customer and all the people the unhappy customer will tell, and saving one is service recovery. If the server said she remembered me and gave me back my money within a minute and I was on my way, I wouldn't be adding to the litany of complaints about BBoo. In addition, if the manager had added a sweet, "I'm so sorry this happened to you, let me give you a refund and a certificate for a free salad," would have turned this around completely. Please read the reviews before going. read more

Love this place. Amazing coffee, delicious food. What else is there to say? Friendly staff. Chorizo breakfast burrito, bomb. Mexican Mocha, yum. Carmel Macchiato, so good. read more

Bella Bru Cafe - Breakfast & Brunch Near Me - Carmichael, California

I was very satisfied by the service at this location last night. The house was packed -my water was never empty, there was someone always available to answer a question, the food was amazing, and everyone seemed to flow with traffic. My polpettini was delish; however, the last meatball was uncooked inside. Already happy and ready to ask for a box, my friend brought it to my attention. I asked one of the bussers if thats normal, who was wide-eyed in shock and without question took it away. 20 mins go by. Ok... is she coming back to replace the one meatball? NO. SHE CAME BACK WITH A BRAND NEW DISH. Cooked through. Melted cheese. In a to-go box (that I'm about to eat for breakfast). And, we got a desert on the house. I LOVE THIS PLACE. read more

Bella Bru Cafe - Love. - Breakfast & Brunch Near Me - Carmichael, California

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The food was good and the outdoor seating pleasant, but the reason for my poor rating was management's refusal to mail my debit card back to me. My error, I know, but I didn't realize I had left my card behind until I was in San Francisco later that day. I spoke with the manager, and asked her to mail my card to me, but she didn't think it was possible....didn't have a stamp....etc. So, today it has taken me nearly 1.5 hours to set up my replacement debit card with all of my autopay accounts. I didn't even spend that much time eating brunch at this restaurant. Bella Bru's refusal to mail my debit card back to me has left a very sour taste in my mouth! read more

I came here with a friend on our lunch break and we were both first-timers here! We came in during peak hour of lunch and it was pretty packed. I ordered the Asian Chicken Salad and it was very satisfying! It had a combination of produce - lettuce, cabbage and carrots topped with a sweet savory dressing. There were a few slices of chicken breasts that were super flavorful and scrumptious! They are very generous with their proportions - enough for 2 to share. I was only able to finish about 1/3 of the salad! My friend ordered their tuna melt and it certainly looked delicious and tasted great - so she says! I'd definitely will be back for lunch next time! :) read more

Bella Bru is a nice Cafe style restaurant. There is nice outdoor seating, but with 108degree weather, no one was outside. I wasn't expecting very fancy food, but I was pleasantly surprised to find that there is a variety of sandwiches and salads, all of which are fancier than the average fast food joint or diner. I ordered the cobb salad; it wasn't the best cobb I've ever had, but it was better than average. I had more than a few bites of the cheeseburger though, and it was freaking amazing. I usually don't like hamburgers, but Bella Bru serves a delicious one and I almost finished it. The service is definitely lacking. They give you the option of either "dining in" or ordering from the cashier and having your food brought. We wanted to be waited on, and let them know that, but we ended up waiting for about 10 minutes with no one acknowledging our presence. You also don't get your drinks refilled or anything like that, so I don't really know why they have the option of waiter service.... read more

Great way to spend mother days with the family. Outside seating had plenty of shade. Buffet was affordable and food was amazing!! read more

Bella Bru Cafe - Breakfast & Brunch Near Me - Carmichael, California

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I'm so disappointed with Bella Bru in how they handle food safety concerns and customer satisfaction. We've been long time Bella Bru customers and frequent the restaurant almost weekly. I ordered the French dip sandwich and part of the meat was too undercooked, not medium rare, looked raw. I already ate half the sandwich before I noticed the other half was raw and immediately stopped eating. Our server was very busy (the couple next to us eventually left because of no service), so it took a long time to get her attention. By the time she came over, the rest of my family already finished eating. The manager offered to re-make my sandwich, however, since my family was already done, I didn't want to wait any longer. I also didn't want to eat more food in case I did get sick. Although my concern was food safety, the manager declined to comp my whole meal and offered 50% off because I ate half the sandwich. I understand if a customer eats half a meal, then complains they don't like it, only 50% off. However, my concern was that I may have eaten half a sandwich that was undercooked! Before I wrote this post, I returned to Bella Bru to talk to a different manager. She informed me that it is the owners policy to reimburse only 50% even if a customer accidentally eats half a meal that is rare and there is a risk the customer can get sick. This used to be my favorite restaurant & this is no reflection on the great morning cashiers. They know my favorite drink and always welcomed me. Unfortunately, it's clear the owner doesn't value long term loyal customers and because of her strict law like policy on not addressing food safety concerns & complete disregard of customer satisfaction, we will no longer return. read more

Slowest service and below par food. Done giving this place another chance. Walked in for a take out order of their version of a club sandwich, seems like they gave me half a sandwich and partially cooked fries. I sat and watched order after order come out of the kitchen. Finally one of the behind the counter servers came over and asked if I was waiting and told her what I ordered and name she walked over and it had been sitting there for about 10-15 minutes. She handed it over, when I said the guy taking my order said my name would be called she said well it wasn't, here's your order. Last time I visit them. I've tried giving them multiple chances but it always seems have the same outcome. read more

Well, I kept getting Facebook pictures of their dinners and one stood out to me, the Wagu Beef Ribs. Turns out it is wonderful and served with corn and if you don't like coleslaw, you can get something else. So tender and juicy! And they had our favorite beer, Anderson Valley Bourbon Barrel Stout. Trentin gave us excellent service...wonderful experience! read more

Food pickup is a real problem. When you arrive to pick up your food you have to stand in line with a lot of people ordering food. My already prepared food sat in a bag while I waited in line and was cold and limp by the time I got it. I was told if I ordered online and paid ahead I could just "catch someone" to get it (while they are all scurrying about and serving others) . Bad process. Won't do it again. read more

Very disappointed!! I ordered the meatloaf dinner through Postmates. It came raw!!! Called the restaurant. The person said there wasn't anything he could do for a refund since I went through Postmate. There was no offer to provide me another meal. Needless to say I was charged for food I didn't eat!!! read more

Quality of this place has really gone down. Went for dinner and my boyfriend and his father both chose the filet mignon. Wish I took a photo, because it was a sad excuse for a piece of steak and even worse for a filet mignon. Wasn't cooked well and the sauce was too strong. Had a shrimp dish that had maybe 5 shrimp on it. For the price, the dishes were very poor. Used to enjoy going here, but now going to pass when it's suggested. read more

Love this restaurant !Eat here regularly. Cozy place, Good menu, great food quality. They have romantic outdoor sitting. Also, on Saturday and Fridays they have a live music. read more

Delicious lunch. Work day lunches need to be fast and of course delicious. Bella Bru Cafe offers a variety of lunch options for the busy worker. I had the salmon blt with fries. Everything looked good tasted good and came out on time. They even have a great selection of pastries. Highly recommend. read more

Bella Bru Cafe - Breakfast & Brunch Near Me - Carmichael, California

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I am a fan of Luna Lounge so of course I am also a fan of Bella Bru Cafe. I have stopped in for a cup of coffee here and there on occasion but had the opportunity to eat breakfast here awhile back. I ordered scrambled eggs, bacon (well done), and dry sourdough toast with a cup of coffee to wash it all down. My order arrived at my table within 5 minutes of ordering which was convenient. Everything was made to order so it was fresh and hot. The cafe was clean and tidy and there were plenty of booths to sit at even on a busy Saturday morning. I will continue to go here, yum! read more

This is my first yelp review in my life. I had not done business with Bella Bru for about 10 years as when I previously went in there with kids in tow, I showed up five minutes before closing ans was given menus to order. Immediately after the waitress took a prior customer's order, before she took my order, the night manager stuck his head out the order window and said the kitchen was now closed and my order would not be taken. The exact time was two minutes before closing. I swore never to be back. Fast forward to today. Spent the whole day watching my 97 year old father in law fight for his life in the intensive care unit. My wife, daughter, 89 year old mother in law needed to get some dinner and discuss tough advanced care issues. We showed up at 8:30 p.m. as my wife thought Bella Bru would be a nice quiet place to eat. I parked right in front and got the walker for my mother in law and we all walked in. There were two parties still eating and seating everywhere and the whole restaurant was wide open. Then, before we could sit down, the waiter came up and said the restaurant was closed and that we could eat i the bar if we wanted. That was unacceptable because it is loud and very busy as they had some type of reunion going on. We asked if we could eat in the restaurant and the waiter firmly said no. The time was about 8:35 pm. My message to Bella Bru is as follows: Twice in 10 years I have come in during business hours and have been denied service because the personnel in charge care more about their closing duties then serving their customers. Any service business knows that the business is open until closing time. Customers coming in before closing are entitled to the same service as the first customer for the day. As this is a repeat performance it is obvious management of this entity encourages this behavior. I will not ever patronize this place again and I encourage everyone to avoid this place. read more

I ordered a cake for my husband 3 days in advance and paid over the phone. I go to pick it up and they don't have it. The OWNER comes out and says we'll we don't have the cake or a record of it and WALKS OFF! No I'm sorry for the inconvenience, No- What can we do to make it up to you, No- Do you want your money back? NOTHING! Unbelievable! The girl working the front took my credit card and found the order and apologized and gave me my money back. This was the fair oaks location. Never again. read more

One if my favorite spots!! Good food, and dog friendly! Their omelets are always good, light and fluffy eggs with lots of goodies inside! I've never been disappointed here! And if you like desserts then look out, a very large assortment of cakes and desserts! If you drink coffee then their Bella bru special is a must try! That coupled with an almond croissant. Oh la la. I always go with my pup, Murphy and we sit outside. Very enjoyable. read more

If I could give zero stars I could. Don't go to Bella Bru unless you want to get covid. I was there today after the mask mandate from the County Health Department and no one had masks on. I only noted one person behind the counter with a mask mostly under his nose. Wait staff, coffee maker, cooks, no one had masks. I could not bear to eat there. The mask mandate is absolutely not enforced as customers also had no masks and there appeared to be no social distancing inside or outside. Stay away if you value your health. I had been a previous customer and it was a much different place. Today it is dirty and a totally negative atmosphere. I will encourage others to no longer go there as well. Eat there at your own peril. read more

Bella Bru is YUM! Cozy yet classy atmosphere with nice furnishings and an awesome patio for outdoor eating. My iced white mocha was well-made and my spinach salad with warm bacon balsamic dressing (my favorite new bacon incarnation!) was SO freaking good. I don't even like spinach but I loved that salad! J shared a couple bites of his chopped cobb salad and it was pretty awesome, too. I've also had a spring pea carbonara that was absolute pasta perfection. We'll definitely be back! read more

Came here after a 2 hour bike ride in the morning. I had a Belgium Waffle with Strawberries (extra). Sat outside to eat and it was really nice, especially since it was still cool. I'm not sure if it's just breakfast, but we had to order first and then they brought food out to your table. The Natomas location (at least for lunch, is a dine-in option). read more

Bella Bru Cafe - Belgium Waffle with Strawberries - Breakfast & Brunch Near Me - Carmichael, California

Very slow and poorly trained employees. If you want a positive experience find another lunch place. It is good for coffee but not for lunch. I hope to get my salads sometime before dinner. I ordered at 1:10 and it is 1:45 with no one in sight. Another patron complained of waiting for water for 20 minutes. He got his water but not at the table. He had to pick it up from the counter. This place definitely needs a management upgrade. Poor service is reflective of poor management. read more

I usually don't write reviews but recently i've had too many bad experiences here recently to ever come again. The food is subpar at best and either takes forever to come out or I get the wrong food item too often. The service is awful they really went downhill. the management doesn't even know what they're doing. Go somewhere else if you want better service and food. read more

No sure why all the negative reviews? Great place to hang out on Saturday night; live music from 8-10pm, good food and drinks, plenty parking spaces, affordable price and attentive service. Life is good read more

Bella Bru Cafe - Breakfast & Brunch Near Me - Carmichael, California

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Breakfast burrito was extremely greasy and over salted!! Asked for a tortilla on the side to try and make a new one to salvage my over priced breakfast burrito. Instead brought me out a new one made the exact same way. Spending 40 dollars on breakfast were you pay at the counter with zero customer service, you would think that a simple question wouldn't turn into an inconvenience.. coffee was good though.. read more

"Crowded" May be good or bad. Here it means that lots of people like it. Families, friends, everyone seems to enjoy, laugh, and have a good time at location. Delicious plate of fruits, yogurt and granola was fresh; also tried for the first time a Mocha coffee ... I will order it next time :) Appetizers, wine, happy hour, specialty cocktails and TV make Bella Bru a destination for different occasions. read more

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So we had a family brunch at this place and we didn't realize it was like Jack's Urban Eats, in the sense that you have to order at the cashier and then find a place to sit yourself. Good thing it wasn't busy because we had a party of 8, but there was plenty of seating so we were able to find a table for us right away. I ordered the French toast which I had to drench in syrup because it was so dry; I wouldn't recommend it. It wasn't too bad but I probably will not come here again. read more

Bella Bru Cafe - French toast in the forefront and quiche in the back - Breakfast & Brunch Near Me - Carmichael, California

We got the most gorgeous delicious quiche from Bella Bru for Easter! Of course we had to get a few extras while we were picking up the quiche, including my absolute favorite there, the grilled blackened salmon salad, a chicken Caesar salad, and a margherita pizza. Highly recommend it for take out during this time of shelter in place. read more

Bella Bru Cafe - Ham and Swiss quiche - Breakfast & Brunch Near Me - Carmichael, California

I went there with a friend on Saturday morning and we both ordered the french toast.. It was the worst french toast that we have ever had. It tasted like frozen french toast that was put in the toaster yet it was not even hot enough to melt the butter.. I also ordered a Chai tea which tasted like flavored milk ... Won't go there for breakfast again.. read more

Ordered a BLT-not on the menu. A small variation on the club sandwich. Really wanted breakfast but the person taking the orders refused as it was 11:20. What I did not know was that I could have had an egg and toasted bagel without too much ado. My friend had that. Lack of consistency in your rules. Maybe I looked like I did not deserve breakfast, but my friend did? Ordered Whole Wheat no toast. Bread was lightly toasted and fell apart No mayo on bread. (because it was stale to begin with) when I picked up the half a sandwich. Asked for Mayo on bread and extra on plate. Poor chef could not do that simple thing. The quality of the lettuce was darkened at the edges, wilted and overall should have been fed to our new green waste can system. The tomato was light green-not even ripe in the height of the tomato season. One thick cut and tasty slice of bacon crumbled over the sandwich. I was charged full price for a three decker club with turkey (no turkey). What the hell? Oh, the Diet Coke was good with a free refill. I get that prices have gone up across the board and I do not begrudge a higher price for a quality sandwich. Bella has been our neighborhood go to place for breakfast and lunch but I think a small car ride to Hungry Hollow at Manzanita and Winding Way will be our next outing. Nothing at all like Bella, friendly and intelligent staff who can take an accurate order, great food at a reasonable (even with inflation) price. No wine--No matter. read more

The customers kept stairing at me and my friend. They probably havent ever seen cultured looking ppl but that aside. Great service and friendly!! Terrible food... Bland and has no flavor. Great place to take your grandparent with no teeth and taste buds. Lol nice coffee and dessert selection! But dont waste your money on the food! read more

Bella Bru Cafe - Not worth the 19$!!! Seriously upset and dissappointed! - Breakfast & Brunch Near Me - Carmichael, California

I was very happy to find a dog friendly restaurant. The first time we went the service was outstanding. The second time, not so much. Today, the third visit, bad. I was on the patio with my small dog and had to call the Restaurant and ask for someone to come take my order. Long story short, I am on SSDI and it is a real financial stretch to come here but I made the decision that I would come once a month on payday as a special treat. I was so happy about the place that I told my family in TX about it. They were equally as thrilled and wanted to come here when they get Back in town. I asked for the Manager so I could share both my story and their enthusiasm She was as cold as a friggin cucumber. They made me feel very uncomfortable, with obvious tones of discrimination flowing thru the place. read more

Disappointed. Husband's fries were cold and stale. Half of our meals came out so late, the rest ofbus were halfway dinished. They never called my name to pick up our coffees, and when I asked for them they said someone else picked them up; not a good system. Soda was flat. There was a french fry under my french toast. Impossible burger tasted like fish or chemicals! Had to send it back. Maybe the sauce or veggies were bad? Definately not worth $110 for 5 people. Really surprised at how bad everything was, since this place is such a neighborhood staple. read more

Love coming here, servers are always so nice and the food is good. The outdoor patio area is so relaxing.

Not the best, really nothing special here, not the service nor the food, and the pricing was ehh. I drove past here many times and decided to finally stop in and have breakfast. I think it was a breakfast burrito and some other breakfast plate that was ordered and we ended up throwing most of it away. The food aside, there was a waitress who looked like she just rolled out of bed after spending all night partying at a club the night before. I mean she was wearing a mini skirt that was beyond inappropriate. Pet friendly aside, At the table across from us sat a lady with 2 dog who she had seated in a chair each. I have a dog but I would never put him in a chair at the table with me, how unsanitary is that, especially for a restaurant. I was overall not too pleased with the visit so I don't plan on returning. read more