Huge fan of Trek bicycles! I've bought a bike from them before for my partner and it has done well…read more(we've had it about 5 years now). I came in recently because I am looking to buy a new road bike. This will be my first road bike (and I am using for a triathlon) so I was asking a lot of questions (thanks Lars!). Lars, who also does Ironmans, was very helpful in helping me understand the best bike for my needs, what type of adds I would need, and also made me aware of needing to buy pedals and shoes when I buy the bike. Who knew! While I didn't buy a bike that day, I learned a lot and am still on the hunt. They also have a bike repair shop where you can take your bike in to be serviced. It's a great place if you're looking for a bike.

This was my first experience with Trek Bicvycle Raleigh Holly Park, and I will NEVER take my bike…read moreanywhere else to have it worked on. My front derailleur broke, and I also needed an indepth tune-up. I was greeted by service manager Joel when I walked in, and he is absolutely the best! I can't brag about him enough. Friendly, engaging, proactive, and most of all, an expert mechanic in his own right who seeks to provide exceptional service to Trek's cudomers. Joel and his expert service team installed a new derailleur on my bike, and gave it an incredible tune-up. It now rides smooth as silk, and I can't thank everyone at Trek enough for the fine service they gave me. They can be sure I will brag about them every chance I get.

The owner is condescending and rude to say the least. My son has a defective tire but instead he…read moreblamed my son's weight, he said in front of a child with Autism that he was fat and needed a bigger bike!!! Disgusting human being!!!

I want to give this place a good review, but I can't. The work done was fine, the customer service…read moreexperience was fine, but I should have gotten a written estimate before leaving my bike. It ended up being 3xs what I expected. I'm a single mom whose kid found an old bike in our basement. He had outgrown his so I was happy to fix this better sized older bike up for him. But now I am facing a period of financial hardship due to this unexpected cost. I would recommend getting a written estimate and request being called for approval to any adjustments to it.

This was the third bike shop in our hunt for our 6 year old granddaughter. Third times a charm…read more Sarah was our sales person and she was fantastic! She even took her out for a short spin to test out the bike. Since this was Haylees first bike without training wheels, we opted for the single speed model, trek precaliber 20". No high pressure to upgrade and I appreciated the time Sarah took to ensure we were happy. We took Haylee to a big empty parking lot and after 2 tries, she was biking like a pro! Love that they include one free service and they also have a trade in program. We will come back for all our biking needs!

This is a great shop to purchase a bike or have your Trek bicycle serviced. Pride and his staff are…read moretrue professionals! I have bought two bikes from here and both experiences have been top notch. I ordered a new Trek Roscoe 7 in May and was told it would not be in until February 2022. I understand that there are product shortages everywhere these days and manufacturers are trying to catch up. I received a call on Saturday telling me the bike is in, which is great. I drove down and the bike was ready to roll out of the store. Ken explained everything about the bike and made some suggestions for additions and modifications for down the line. I also picked up a new helmet, pedals and a trail bag. Yeah money flew out of the wallet today. When you purchase a new bike here you get deals on servicing and maintenance when you have it done here, which is nice. Definitely check this place out if your in the market for a new Trek. Oh, sorry no pictures because I left my phone home. However, the layout of the store is really nice. It's clean and bright. They have this big screen that you stand in front of that takes your measurements for the bike you are looking to purchase which is quite nifty.

My wife and I had bikes that we hadn't ridden in a very long time, and were in dire need of repairs…read moreand sprucing up. Matt did an excellent job fixing what needed to get fixed and getting both of our bikes in tip top shape. He spent a lot of time going over with my wife what needed to be fixed and what our options were. He was very thorough in his explanations and work, and it's clear he takes a lot of pride in what he does and he's very good at it. The service really is top-notch, which I appreciate. The pricing was reasonable, and we both are happily riding our bikes more now, thanks to the Cycle Surgeon!

Matt is one of the best bike mechanics I've met and the only guy I would trust with my bikes…read more Highly recommend.

The team at Bicycle Chain Durham is awesome! We purchased our bikes with BC and regularly get them…read moreserviced here too. Mike Larson and Cameron Cook provide expert advice and swift service and also go above and beyond to help! We highly recommend this team to friends!

Visited the store today only for NO one to acknowledged that I was in the store. There was an older…read morelooking white lady help a white man when I walked in we passed each other as she was going to check that gentleman out, but to NEVER come back around to ask me if I need some help. She actually walked around the store to do other things(who knows what) but all in all never acknowledged me. Another young lady walked and walked around until a service gentleman asked if he could help her which he did (I applaud him). But for me because i NEVER was approached/acknowledged I just simply left with out any help. I will NEVER buy or refer anyone to bicycle chain.!!!!!!!

Professional repair service at good price. They accommodate my repair even though did not buy there.read more

Very surprised. Negatively. Two and a half weeks. Nothing's done…read more Context: higher range bike. Bike chain, brake pads, overall service (see if anything need librication). I was given an estimate of 2 1/2 weeks. I patiently awaited. The day before the due date I called. It was not ready. I was told it will be ready on the due date and the person is placing the work order on the desk. I come pick it up at the end of the due day. It is not ready. No one is aware it needs to be done. I am familiar with the industry, I understood the extended timeline and hoped its the safety net for the staff. I was willing to close my eyes for questionable small charges in the invoice. Hoping that the service and quality are going to be good and won't even remember any of it. With all my understanding of the business challenges, the economy and other things - I do not understand why some small businesses don't care about their customers.

I brought my high end mountain bike in for a brake repair. It took the owner 10 seconds to fix it…read more He refused to take $ but I very strongly insisted. A decent honest owner. I will return.

Zoren (Z) runs his independently owned business, with fair prices and quality work. Our bikes had…read morebeen in storage for quite a while, Z tuned and cleaned them beautifully. I will rely on Z for any future repair needs.

Just cannot express how detail oriented and meticulous to get the end product percent to my liking…read more My Moots build was perfect, and I tend to be very particular! THE most fastidious, and conscientious, and communicative bike mechanic that I have ever had the ever had the pleasure of working with. Frank has incredible wheel building skills. So fortunate to have found this shop.

If you want a great bike that fits, go to Frank. I got a Parlee from Frank and it's the most…read morecomfortable bike I've owned in almost 30 years. You will not be able to walk in and get one off the shelf like the box bike stores. My hunch is you will not buy your first bike here, but you could certainly buy your last bike here. You'll also be able to get the perfect set of wheels based on your own size and riding needs. Frank builds terrific wheels. I'm a fan!!!