Great customer service and bike mechanic! Willing and able to accommodate my needs and schedule.read more

I decided to buy a new bike from Back Alley Bikes this past fall and it was one of my best…read moredecisions yet! They helped me weigh the pros and cons of different bikes to make sure I got the perfect fit. Tamara did a fitting with me to dial in the geometry so it felt even better. AND when my dropper post blew out for unknown reasons, they had it back in order within a day. Super friendly and easy to work with-- highly recommend for new purchase or maintenance or all things bike-related!

The ReCYCLEry is a non-profit where bike mechanics teach anyone how to repair and maintain their…read moreown bike (they will show you how it's done but you will do the actual work). The idea is these people can also pass along bicycle skills, and the world becomes a richer place. It is a first come, first serve operation, although you can also use the facility and resources to work on your bike by yourself. They have shared tools and parts that you can use. It is all free, but donations are always welcome. I learned about the ReCYCLEry when they came to UNC's campus to help students tune-up and fix their bikes. I went to a Sunday session to get some more complicated work done on my bike. The mechanics running the work shop were very helpful, and sure enough I learned how to replace my brake cables and got my bike running even better. The ReCYCLEry a great community resource!

This local non profit is a go to for cyclists of every level. It located on the cusp of downtown…read moretucked away behind some local shops. They take donated bikes of any condition and turn them into reliable transportation. There are various programs to earn bikes and there are bikes/parts for purchase. There are classes for purchase to learn how to maintain bikes. You can donate time/money/bikes to support this organization. Your support helps those in need obtain reliable bike transportation. For those who can not afford to pay for bikes you can donate your time at the shop or help put together a bike. This is a great idea as it teaches people a valuable trade. Shop local!!! Support Local!!! This shop welcomes everyone!!!!

Thanks for the speedy repair of my brakes and for cleaning my bike, too! I forgot how nice looking…read moremy Cannondale is when not covered in grime. Janet W. Chapel Hill NC

We took our e bikes here to get the brakes and tires replaced. The process was very easy at first…read more The lady that helped was extremely friendly. However, we went to pick up the bikes and one of them stopped working on our way home - it wouldn't accelerate. We called and explained the issue. They told us it'd be another $200 (after we'd already spent $1,000 on the tune up) to fix the issue. Our stance was that the bike worked perfectly fine until we dropped it off at the Bicycle Chain. They kept it for a few days and called us saying that it had been fixed. We tried to ride it home and it still wasn't working. We took it back and they told us we have a cheap e bike that'll end up in a land field - that there was nothing they could do. He said he'd tried to switch out the brake because the back brake was in bad shape - we JUST PAID THEM to replace all 4 brakes on both bikes. So, did they charge us for a brake that they never replaced?! The manager proceeded to call my bike cheap again and told me to call the distributor. Extremely inconsiderate. Will NEVER take my bikes here again.

I started doing business with this shop a few months ago. I…read moreneeded tubes in my bike tires. Excellent service & good prices. Fast forward, I called the shop to inquire about a bike rack for my car. Tyler was very helpful. I ended up buying a used one. I stoped at Bulleye Bicycle shop today. to buy a helmet & bike lock. agan tyler was very helpfull. I asked him about helping me put the bike rack on my car. Even though I did not buy the bike rack from him he was more than willing to help me. I can not say enough about the grate customer service. and how awesome and friendly Tyler is

Great shop! Just moved to Durham and stopped in to have my front pad adjusted while in the middle…read moreof a ride. The shop had me in and out within 5 minutes and were super friendly. Would recommend if you're in the area!

I went in looking for a new bike lock after my heavy duty Kryptonite lock didn't make it in the…read moremove. Celia was so friendly and helpful, and I ended up with a very high quality lock for a very fair price. It was even easier to use than my old lock, too! I mentioned needing a tuneup and she encouraged me to bring it by so that they could fix my bike and attach the lock to my bike frame. A couple hours later, I rolled back in with my bike to get it checked out and to have the new lock mounted on the frame. The gentleman working on repairs (I regret that I didn't get his name so I could give him a shoutout) immediately took it back, gave it some TLC, installed the lock on the frame, and gave it back to me in a few minutes, and at no charge. My bike rides as good as new now thanks to their kindness and expert service. This is why you shop local, friends. Good, smart people with deep expertise who take great care of their neighbors. Such a positive experience all around!

The repaired my back flat on an e-bike. Went flat again in less than a month which can happen due…read moreto road conditions but I thought perhaps something internal to the rim caused it. Took it back to then during peak bike repair days for students returning to campus. They may seem brusk to some when being honest about times, conditions, etc. They are HONEST and fit in a same-day flat repair only to charge me nothing saying they found a washer accidentally left in the tire from the last flat fix. AMAZING! Trust the staff, even if they speak frankly. They are VERY up front and honest and, very importantly, do excellent work at good prices/rates.

Place has a decent selection of road and mountain bikes. Very informed staff gave me the run down…read moreof getting into mtb. Ended up looking at Cannondale and Specialized hard tales, but quickly moved toward Santa Cruz. They're a bit expensive, as all full-suspensions are, but eh, long term investment I suppose, for my health and leisure. Prices are a bit expensive here and they won't budge on price. May be able to find 5-10% lower online, but you'll have to wait, won't know what you're getting until you have it, and can't see the actual product. Ask about price matching, but don't think they'll honor. Overall, really good neighborhood selection for Cannonale line up. Specialized selection is right up the road at their sister site on Franklin St.

I looked online for a way to directly submit my feedback via email and found nothing, so here we…read moreare. I've had decent experiences with TCM - them giving me a screw for me my cleats (and selling me on for a dollar another time - loc tite was not working), selling me tires, assembling a bike that was shipped to me, but the last visit left me cold. I have an old beater Giant hybrid with gear issues. Brought it in to have that looked at, and experienced an aggressive upsell, for tuneup, replace all cables, get new tubes and tires. I said no and got push back that the brake cables were "pretty gunked up" and needed to be replaced. Umm .... still a no. Does clean machines pay it's employees commission on repairs? Kind of got that impression. So I agreed to a tuneup since it was explained that the gear issues would be fixed as part of that. (A tube blew out during the tuneup, stuff happens.) Rode home - gear issues so turned around and brought the bike back in, and after a few minutes was told that the gears were too old and worn to be fixed. Not sure about that, but things degraded two rides later - yesterday the bike was popping out of gear, and I broke the chain I am 100% sure for that reason. I would have appreciated them owning up right up front that the repair was not good, and not trying to shunt me into work I did not want or need.

If there is anything you need done on your bike that you cannot do yourself, bring it to John!…read more John is awesome and this is the best LBS you can support for simple fixes and tune ups. Prices are great, he is fair and honest when giving quotes and sticks to them. 10 out of 10 recommend.

Super friendly! Flexible and responsive to all my communications. excellent prices! You can trust…read moreyour bike with John.

We only wanted our brakes bled. We drove 45 minutes to East Coast Electric Speed Shop.They told us…read morethat we would have to leave our bike and it would take several weeks to a month to repair. Mind you, this shop specifically sales and services Aventon bikes. We drove another hour to a bike shop called Galactic Bike. The owner bled the brake in 15 minutes tops and he wasn't even an approved distributor of Aventons

SO far not impressed. I bought an Adventon Adventure 2 step through.Bought it because at that time…read morethey offered a free $500.00 battery with purchase. I paid for it and had to apply for said battery and were given the wrong serial number . FINALLY got the paperwork done and got the battery. I am 100% disabled and bought this for hunting season going back and forth to my stands. I have had it 6 months or so and have like 24 miles on it. I'm not sure what the mileage is because this ORANGE screen saying " MOTOR HALL ERROR" and the bike shuts down. I have emailed them 2 times and called them 2 times and never got a call back. It is hunting season and I have to walk 1/2 mile to my stand and back every day. I am in pain all the time as I have had 4 surgeries on my knee and that is why I bought this bike. I called the factory in California and they told me to go to another dealer. Pretty bad when your supplier says to go somewhere else.

The team at Bicycle Chain Durham is awesome! We purchased our bikes with BC and regularly get them…read moreserviced here too. Mike Larson and Cameron Cook provide expert advice and swift service and also go above and beyond to help! We highly recommend this team to friends!

Visited the store today only for NO one to acknowledged that I was in the store. There was an older…read morelooking white lady help a white man when I walked in we passed each other as she was going to check that gentleman out, but to NEVER come back around to ask me if I need some help. She actually walked around the store to do other things(who knows what) but all in all never acknowledged me. Another young lady walked and walked around until a service gentleman asked if he could help her which he did (I applaud him). But for me because i NEVER was approached/acknowledged I just simply left with out any help. I will NEVER buy or refer anyone to bicycle chain.!!!!!!!

Fantastic service and extremely knowledgeable technicians! It's great to have a local bike shop…read morewith opinions you can trust!

David and the guys at Rivermill Cycles are lifesavers. They did a fantastic job getting me the…read moreparts I need and I was super stoked when I met them because they weren't just in it for the sale. They actually care about cycling and cyclists and are happy to not only get what you need but explain exactly why you need it. And if you don't need it they won't mince words for an extra buck. They will tell you that you don't need it. Coming here is an easy choice for vets and newcomers alike.