Great customer service and bike mechanic! Willing and able to accommodate my needs and schedule.read more

I decided to buy a new bike from Back Alley Bikes this past fall and it was one of my best…read moredecisions yet! They helped me weigh the pros and cons of different bikes to make sure I got the perfect fit. Tamara did a fitting with me to dial in the geometry so it felt even better. AND when my dropper post blew out for unknown reasons, they had it back in order within a day. Super friendly and easy to work with-- highly recommend for new purchase or maintenance or all things bike-related!

I went in looking for a new bike lock after my heavy duty Kryptonite lock didn't make it in the…read moremove. Celia was so friendly and helpful, and I ended up with a very high quality lock for a very fair price. It was even easier to use than my old lock, too! I mentioned needing a tuneup and she encouraged me to bring it by so that they could fix my bike and attach the lock to my bike frame. A couple hours later, I rolled back in with my bike to get it checked out and to have the new lock mounted on the frame. The gentleman working on repairs (I regret that I didn't get his name so I could give him a shoutout) immediately took it back, gave it some TLC, installed the lock on the frame, and gave it back to me in a few minutes, and at no charge. My bike rides as good as new now thanks to their kindness and expert service. This is why you shop local, friends. Good, smart people with deep expertise who take great care of their neighbors. Such a positive experience all around!

The repaired my back flat on an e-bike. Went flat again in less than a month which can happen due…read moreto road conditions but I thought perhaps something internal to the rim caused it. Took it back to then during peak bike repair days for students returning to campus. They may seem brusk to some when being honest about times, conditions, etc. They are HONEST and fit in a same-day flat repair only to charge me nothing saying they found a washer accidentally left in the tire from the last flat fix. AMAZING! Trust the staff, even if they speak frankly. They are VERY up front and honest and, very importantly, do excellent work at good prices/rates.

I started doing business with this shop a few months ago. I…read moreneeded tubes in my bike tires. Excellent service & good prices. Fast forward, I called the shop to inquire about a bike rack for my car. Tyler was very helpful. I ended up buying a used one. I stoped at Bulleye Bicycle shop today. to buy a helmet & bike lock. agan tyler was very helpfull. I asked him about helping me put the bike rack on my car. Even though I did not buy the bike rack from him he was more than willing to help me. I can not say enough about the grate customer service. and how awesome and friendly Tyler is

Great shop! Just moved to Durham and stopped in to have my front pad adjusted while in the middle…read moreof a ride. The shop had me in and out within 5 minutes and were super friendly. Would recommend if you're in the area!

The ReCYCLEry is a non-profit where bike mechanics teach anyone how to repair and maintain their…read moreown bike (they will show you how it's done but you will do the actual work). The idea is these people can also pass along bicycle skills, and the world becomes a richer place. It is a first come, first serve operation, although you can also use the facility and resources to work on your bike by yourself. They have shared tools and parts that you can use. It is all free, but donations are always welcome. I learned about the ReCYCLEry when they came to UNC's campus to help students tune-up and fix their bikes. I went to a Sunday session to get some more complicated work done on my bike. The mechanics running the work shop were very helpful, and sure enough I learned how to replace my brake cables and got my bike running even better. The ReCYCLEry a great community resource!

This local non profit is a go to for cyclists of every level. It located on the cusp of downtown…read moretucked away behind some local shops. They take donated bikes of any condition and turn them into reliable transportation. There are various programs to earn bikes and there are bikes/parts for purchase. There are classes for purchase to learn how to maintain bikes. You can donate time/money/bikes to support this organization. Your support helps those in need obtain reliable bike transportation. For those who can not afford to pay for bikes you can donate your time at the shop or help put together a bike. This is a great idea as it teaches people a valuable trade. Shop local!!! Support Local!!! This shop welcomes everyone!!!!

We are blessed in Durham with quite a few cycle shops. Not sure why I choose this one, but they did…read morea great job on my old "Schwann." It had been languishing out in the shed, since I don't really have a decent place to ride. I finally decided to bite the bullet and get a decent rack, and get my bike ready for riding this fall. Easy delivery and pickup, took about a week (I'm not the only one with this idea, it seems!), and she's now road-ready. Good to know I have a place to refer to when I need advice or quick fixes.

Walked in. Left a credit card and rented a bike and cycled the entire American Tobacco trail down…read morefrom downtown Durham to mile marker 0 on the other side in Wake county and back (44 mile round-trip). Decent bike in good shape and very reasonable rental rates. I'll definitely go back.

We took our e bikes here to get the brakes and tires replaced. The process was very easy at first…read more The lady that helped was extremely friendly. However, we went to pick up the bikes and one of them stopped working on our way home - it wouldn't accelerate. We called and explained the issue. They told us it'd be another $200 (after we'd already spent $1,000 on the tune up) to fix the issue. Our stance was that the bike worked perfectly fine until we dropped it off at the Bicycle Chain. They kept it for a few days and called us saying that it had been fixed. We tried to ride it home and it still wasn't working. We took it back and they told us we have a cheap e bike that'll end up in a land field - that there was nothing they could do. He said he'd tried to switch out the brake because the back brake was in bad shape - we JUST PAID THEM to replace all 4 brakes on both bikes. So, did they charge us for a brake that they never replaced?! The manager proceeded to call my bike cheap again and told me to call the distributor. Extremely inconsiderate. Will NEVER take my bikes here again.

I called in just before dropping off my bike for minor work and they told me it would only take 45…read moreminutes. It took 24 hours. When I called in the second day to ask when it would be ready, they told me how short staffed and overwhelmingly busy they are. But when I go in to pick it up the store is empty except for four employees-- three guys lounging around and one poor woman working her butt off in the back. I get if those guys aren't trained to fix bikes, but then train them. I lived in LA for years and the people living in tents on the streets fix bikes to get by. It's not some prestigious thing that these college kids need to pay their dues and work their way up to... just train them and watch your business succeed.

I am a middle aged woman and most bike shops want to ignore me. CH Trek went above and beyond to…read moreget me set up and very happy on a comfortable commuter bike. Dan was awesome and I really appreciated his time and care on my purchase!

My mom is an avid cyclist. Wait, who are we kidding?! She's darn near a professional! Anyways, a…read moregift card to Trek would be the perfect mother's Day gift! I came in from out of town and was not able to get to the Trek store before they close, but I called them and they stayed open long enough for me to get there to purchase the gift card! What incredible customer service, especially since you cannot purchase gift cards online. My mom loved the gift! Thank you Trek for making her Mother's Day great!

I looked online for a way to directly submit my feedback via email and found nothing, so here we…read moreare. I've had decent experiences with TCM - them giving me a screw for me my cleats (and selling me on for a dollar another time - loc tite was not working), selling me tires, assembling a bike that was shipped to me, but the last visit left me cold. I have an old beater Giant hybrid with gear issues. Brought it in to have that looked at, and experienced an aggressive upsell, for tuneup, replace all cables, get new tubes and tires. I said no and got push back that the brake cables were "pretty gunked up" and needed to be replaced. Umm .... still a no. Does clean machines pay it's employees commission on repairs? Kind of got that impression. So I agreed to a tuneup since it was explained that the gear issues would be fixed as part of that. (A tube blew out during the tuneup, stuff happens.) Rode home - gear issues so turned around and brought the bike back in, and after a few minutes was told that the gears were too old and worn to be fixed. Not sure about that, but things degraded two rides later - yesterday the bike was popping out of gear, and I broke the chain I am 100% sure for that reason. I would have appreciated them owning up right up front that the repair was not good, and not trying to shunt me into work I did not want or need.

Bought a bike here recently. Super happy with my experience. I stopped in during the week and…read morelooked at their stock and talked about a few bikes. They encouraged me to test one out too, which was awesome! Then I came back a few days later after they got some more inventory and made a purchase. I am new-ish to biking and found the staff to be very excellent in providing recommendations to suit my interests, budget, and goals. Didn't try to sell me everything in the store, just what i needed and wanted for my new hobby! They adjusted the seat for me and helped me get a pump and some bike accessories. They also have a little repair shop so if I have any issues or need adjustments, I will come to them first! Highly recommend.

Everything went well! I am a college student that needed a bike to commute, so I was recommended…read morethe Durham Bike Co-op. Going into the space, I was welcomed by friendly people, such as a man named Dave and Sean, where they partnered me with a bike aid, Mr.Craig. Overall, the atmosphere was welcoming and informative. I explained to Mr.Craig that I was interested in a hybrid bike with a basket attachment, yet I wasn't sure. In the end, he set up a multiple of bikes I thought I was interested in, allowed me to know that I could change the handle bars, seat, peddles, and allowed me to take time in deciding which one I preferred and was better for my wants. In the end, I selected a commuter bike that ticked all of boxes and allowed me to fix it up. The community is something I hope to stay apart of !!

"Non-profit bicycle workspace/ sales!"…read more Tired of the high prices of bikes in the area? Don't know how to fix your rusty clunker and want some help and parts? The Durham Bike Co-op is exactly what you need! We discovered this place at the Earth Day festivities last weekend, and promptly visited the "store" the next day. It's not a "store", though they will sell you a fixed-up bike if you want to do that. Instead, you can come, donate a couple of hours of time, and then have a "membership" where you can fix up your own bike and use their many donated parts/ supplies as well as tapping into the expertise of the many other folks there. No previous mechanical experience necessary- they have the tools and will show you what you can do. If you don't feel like volunteering but just want to get your bike fixed, you can pay a small fee (WAY less than you'd pay at a local store). The facility is in a rather sketchy neighborhood, but they have a VERY impressive number of bikes of all sizes and types, as well as TONS of bike accessories. It's hard to imagine you couldn't find something to suit your desires at this place. The help we got from "Walt" on our visit was outstanding- he outfitted both my son and I with new-to-us bikes, set up exactly as we wanted them and fitting our needs (mine was a mountain bike, his was a kids' bike), for ~$80, and that came with 2 memberships for the year so we can come there and use parts/ accessories. Their hours are very limited (Sundays 1-6pm, and I think Thursday nights), and the facility can be a little crowded and a little chaotic, but it's fantastic for anyone who wants to get a cheap bike or fix up their current bike without breaking the bank. Highly recommend it. You can also find them on FaceBook.