I decided to buy a new bike from Back Alley Bikes this past fall and it was one of my best…read moredecisions yet! They helped me weigh the pros and cons of different bikes to make sure I got the perfect fit. Tamara did a fitting with me to dial in the geometry so it felt even better. AND when my dropper post blew out for unknown reasons, they had it back in order within a day. Super friendly and easy to work with-- highly recommend for new purchase or maintenance or all things bike-related!

Well established independent bike shop run by good people. Excellent mechanical work.read more

First time visiting this bicycle shop. My beloved two wheel friend was in need of a tune up, brake…read morepads and a new cable. Johnny was like a friendly laid back neighbor who diagnosed specifics of what my bicycle needed in just a matter a few minutes plus answered all questions about my bike and local places to ride. Cost was very reasonable and I had my bike back in no time. My sweet ride just got a lot sweeter ... thanks, guys!

Great shop! Just moved to Durham and stopped in to have my front pad adjusted while in the middle…read moreof a ride. The shop had me in and out within 5 minutes and were super friendly. Would recommend if you're in the area!

The repaired my back flat on an e-bike. Went flat again in less than a month which can happen due…read moreto road conditions but I thought perhaps something internal to the rim caused it. Took it back to then during peak bike repair days for students returning to campus. They may seem brusk to some when being honest about times, conditions, etc. They are HONEST and fit in a same-day flat repair only to charge me nothing saying they found a washer accidentally left in the tire from the last flat fix. AMAZING! Trust the staff, even if they speak frankly. They are VERY up front and honest and, very importantly, do excellent work at good prices/rates.

I bought a tire repair kit and some oil for chain today. I wasn't sure what was best type of kit…read morefor my bike but Cody took the time to explain the different types of kits, pumps, etc as well as show me what I'd need to do in event of a flat tire so as to ensure I am prepared if (when ?) that unfortunate day comes. I really appreciate the patience he showed to me as I'm not the most mechanically inclined individual. Highly recommend this bike shop.

Rob and the entire team at The Bike Guy are not only passionate and knowledgeable about cycling,…read morebut they are awesome humans. Last weekend, I thought I had lost my car fab somewhere on the trail. I came back in a panic and without hesitation, they let me take one of their e-bikes out to go back and retrace my 25 mile ride. When I got back, without finding my fab key, they told me to leave my car as long as needed and helped me figure out a locksmith. They were kind and genuinely caring. As fate would have it, upon loading my bike into my friend's car, I saw my key fab had somehow fallen from my pack and gotten lodged into my bike frame where it remained for over 18 miles! Thank you so much to the team for all your help and care!

Did some bike shopping here but ended up buying from a competitor…read more Sales person was very friendly. Helped me narrow my search. Alas the model I needed (large frame version) was not in stock. I test rode a smaller frame version. They offered to let me buy a bike and order the large frame version for me. I suggested they call me when they get one in stock. Nyet! Salesman was not willing to do that. I guess trying to motivate me to buy a bike. Spending over $1000 requires me to physically try the product before I buy. I bought from a competitor.

Highly recommended!!! My wife had an issue with her seat. We took it in at 4:00 on a Sunday, not…read morethe most optimal time, as they would be closing in less than an hour. However, Corbin saved the day! Incredible customer service! He fixed her issue in less than 10 minutes and didn't charge us for the fix. I will certainly be purchasing my next bike from this phenomenal store. Thank you, again, Corbin! Excellent "mid-western" customer service/ experience.

The team at Bicycle Chain Durham is awesome! We purchased our bikes with BC and regularly get them…read moreserviced here too. Mike Larson and Cameron Cook provide expert advice and swift service and also go above and beyond to help! We highly recommend this team to friends!

We went into Ken's to let our daughter pick out a new bike for her birthday. We worked with Robert…read more& he was WONDERFUL! Very knowledgeable, very thorough, and worked well with our 9 year old. She LOVES her new bike & has been riding what feels like nonstop. They're more on the "pricey" side, however you get actual service for your bike- they check it, air the tires, have a service for it in about a year... things you just don't get elsewhere (like a big box store) that absolutely make it worth the value! Plus they have a trade in program. We will absolutely be back for our other kids when the time comes. Thanks again, Robert !

Excellent purchase experience Robert exceptional-sells associate took time to educate @ safe…read morehandling of e-bike. I totally trust the staff to trustworthy. A true value when road bike my road bike repaired

Nick fixed my bike (changed the tube for a flat), and oiled, greased and did the annual maintenance…read moreon it. He is prompt, reliable and a pleasure to work with. He also helped me buy a good used sports bike in Morrisville 2 years ago.

From the owner: Service done at bike shops is very expensive and way behind schedule…read more If you live in the Cary/Morrisville area and are experiencing bike troubles, I would love the opportunity to earn your business! I strive to provide the same level of professionalism you expect to receive at a local bike shop, but at a fraction of the cost. Call (919) 446-5150 for a FREE quote today!

Super friendly! Flexible and responsive to all my communications. excellent prices! You can trust…read moreyour bike with John.

Knowledge, efficiency, personable, effective, reasonably priced, service while I waited and watched.read more

Highly recommend!!!…read more Dropped in after purchasing a brand new bike for my child, it was already assembled. We decided to have training wheels placed on it because he is still learning to balance. However, only after 2-days of riding, the chain was then rubbing against the tires and unable to ride it. So I checked around for the nearest local bike shop. Actually had a little drive to this location, but very much worth the drive. Danielle was awesome! She not only completed a quick assessment on the bike, she fixed it too. It didn't take her much time at all, I know she has her hands full with many other customers bikes. She was so patient with us. And her dog Paul is super sweet. He works hard and so very friendly. I will definitely be utilizing Danielle for al my future bike concerns. After all, he will out grow his 20" bike at some point. And if you're looking for a bike to purchase, they have quite a few in stock here. The location is fairly easy to find.

Incredibly rude and was unable to have any service provided. Stopped by at listed time for opening…read moreand was told from the back they were closed. Had the audacity to ask when they were open and was rather rudely told again they were closed by a yell from the unseen back. Not the service worthy of a return visit and was enough for me to download this app again just to review how poorly it went. Store could be good just catch them on the right day apparently. Good luck.

Very knowledgeable and helpful staff. I got my Trek bike from them and love that the maintenance…read morepackage is included with my purchase. Makes me feel comfortable because this is my first road bike EVER. I feel like they have my back, if I need them to and that's a nice feeling. Highly recommend this place, good selection, excellent service and great products.

I have been coming here for the past few months and the service has been exceptional each and every…read moretime. The first time I came in I had my girlfriends old bike and I needed to check to see if her flat tires were because of holes or not. They checked for free and when they saw that my tubes were fine they filled them up with air and sent me on my way. I came in last week and I had my tires air pressure filled up, again for free. I got my first flat this past weekend so I had to go in yesterday to get it fixed and the tube and service was pretty quick. Tim took the bike ran a check on my rear tire and took it back to fix it. 10 minutes later he was walking out the back with my bike fixed. The service here has always been top notch and I am very fortunate to have been so close to this bike store. Tim in particular has been the most helpful guy and always super nice to me. I am not sure if this place is expensive or not since I do not know too much about bikes, but the service is top notch so I would take that into account.