Rob and the entire team at The Bike Guy are not only passionate and knowledgeable about cycling, but they are awesome humans. Last weekend, I thought I had lost my car fab somewhere on the trail. I came back in a panic and without hesitation, they let me take one of their e-bikes out to go back and retrace my 25 mile ride. When I got back, without finding my fab key, they told me to leave my car as long as needed and helped me figure out a locksmith. They were kind and genuinely caring. As fate would have it, upon loading my bike into my friend's car, I saw my key fab had somehow fallen from my pack and gotten lodged into my bike frame where it remained for over 18 miles! Thank you so much to the team for all your help and care! read more

The Bike Guy - Bike Repair/Maintenance Near Me - Wake Forest, North Carolina

Did some bike shopping here but ended up buying from a competitor. Sales person was very friendly. Helped me narrow my search. Alas the model I needed (large frame version) was not in stock. I test rode a smaller frame version. They offered to let me buy a bike and order the large frame version for me. I suggested they call me when they get one in stock. Nyet! Salesman was not willing to do that. I guess trying to motivate me to buy a bike. Spending over $1000 requires me to physically try the product before I buy. I bought from a competitor. read more

Boy, do I feel lucky! I've had positive and negative experiences with bike techs and mechanics, so I was apprehensive about finding a new place. But I was pleasantly surprised by the immediate patience, professionalism, and approachability by their staff. They gave me a very reasonable estimate for my yearly tune up and got it done in less than a week! My bike has felt smooth and efficient since. They also rewrapped my handlebars beautifully! This is definitely my new go-to bike mechanic! read more

They were soo kind and helpful. I was bringing in bikes to possibly sell and they were great and answered my questions.

These guys were Amazing!! Not only did they repair my granddaughter's bike immediately, they were extremely kind. I also rented a bike from them, my granddaughter and I could ride the trail below them. I highly recommend them read more

Knowledgeable, efficient and trustworthy. On top of that, super nice people! Our community is fortunate to have them ! Continued success guys! read more

We enjoyed several hours of riding the greenway along the Neuse River, thanks to the BIke Guy. The staff was exceedingly friendly and helpful. We rented e-bikes for half a day ($70), they open at 11:00 AM so you have use of the bikes until around 4:30. The bikes were in great condition. We liked them so much we'll likely buy our own! Thanks, Bike Guy! read more

My husband's new bike came in with a stripped bolt inside the stem of the handlebars. I dropped the bike off and picked it up a few days later when he was able to saw it out for us. The pricing was completely reasonable and they even left pieces off to help installing the new stem from the original bike company when it ships to us. The staff was extremely professional and knowledgeable. Will come back if any new service is needed! read more

Externally personable and honest. Helped me order the parts I needed to build my bike.

I had a good tune up on a bike I brought in. However, if you walk in the shop and they are talking to someone about a recumbent, go ahead and leave and go down the road to trek or the other way to giant if you need tubes or something. I've been in the shop 5 times and if someone is talking g to them about a recumbent I am not even acknowledged. I am happy to wait. But I e been walked away from and abandoned as well. Just because someone is standing there not obviously needing a $500 repair doesn't mean you won't make money off of them. I needed a local bike shop. Too bad, this one is 2 miles from my house. read more

Rob and his crew are A+++! We rented bikes from him, and bought my wife's bike here. He is always honest, very knowledgeable, and just generally a pretty cool guy! I drive a good mileage to come and see him whenever the bikes need some love, and recommend it to anyone who is looking for a trustworthy bike shop, for fair pricing! Regards, Harun read more

I traveled from Wilmington (about 2 1/2 hours away) and bought a Hase Trigo trike this afternoon. Rob was great--informative and low-key, and didn't try to upsell me. He also spent considerable, unhurried time figuring how how to get my trike into my rental car. Totally worth the trip. read more

awesome customer service and support. the staff spent the better part of the day working and helping me decide on which bike t purchase. There was no pressure to purchase and all the staff is knowledgeable and no pressure. read more

Three weeks ago Rob introduced me to the world of trikes. I looked at new models and ultimately purchased a used terra trike from one of his customers and today brought it in for service. Rob and Mark took excellent care of me and made me feel like a long term valued customer. They adjusted my trike adding links to my chain, setting the seat, neck rest, adjusting the gears and so forth. I bought some accessories and got excellent advice on the new helmet I wanted. Even though they closed at 4 they stayed with me till 4:40 ensuring I was properly set up for my new hobby. During my time there numerous customers came in with needs that were promptly addressed. I endorse this shop completely and believe you will receive all of the attention you deserve regardless if you are an experienced rider or new to the sport. read more

The staff is very friendly and helpful. Helped me out with my crank arm and fixed it on the spot. Def recommend

Rob and his employees have been maintaining our bikes for years. I recently decided to look at recumbent trikes.. Rob took a lot of time educating me on the differences of various recumbent models. I wanted to see which would load into my Subaru w/o folding, and Rob accomodated this by spending over an hour loading and unloading various models to trikes. Needless to say, Rob earned my business again, this time by selling me what I strongly feel is the perfect recumbent trike for me! I HIGHLY recommend The Bike Guy! read more

I highly recommend this business. They are in the perfect location for the Neuse greenway trail. The bikes we had were very good and handled well. The staff was very informative and the prices were reasonable . read more

What a gem! The owner and people that work here are so incredibly helpful, patient and accommodating! I drove through traffic time to get there to see and try a bike, but there were so many accidents on the roads I was late. Well, they kindly waited for me, let me try the bike, and never once rushed me. I'd give more stars if I could! Will be back to buy another for my mom! read more

Rob was taking care of bicyclists and their needs on his porch--really cool to watch. Even let a mama park in his lot so she could get her four littles on the green way for a while. Thanks, Rob. You're an awesome neighbor. read more

The Bike Guy - Helpful to bicyclists, maintaining distance/keeping it safe. Let us park to let the littles walk on the greenway a bit...Thanks, Rob - Bike Repair/Maintenance Near Me - Wake Forest, North Carolina

Ima novice bike rider with a good mountain bike. I am handy but know little about how to maintain my bike. I broke my chain and could have fixed it myself except I lost the damn thing coming home. I went to the Bike Guy to get a new chain and had the best experience I could imagine. Rob the owner of The Bike Guy talked to me for 30 minutes, telling me about my bike, local trails, what adjustments my bike needed, recommended the proper lubricants, tires, and answered all my stupid questions. He then took my bike, in 10 minutes put on a new chain, adjusted my gears and brakes, sold me a used seat pack for $10 and charged me a very fair price for his work. I love this place. They do expert repairs and adjustments and are cordial good folk. They rent bikes, repair bikes and sell bikes, parts and equipment at fair prices and they know what they are doing. I don't know the other bike shops around Raleigh but I can recommend this one. Chip read more

Thee guys were awesome. Really helpful and very cool. Pleased with my purchase and subsequent service on my wife's bike.

While visiting Wake Forest I borrowed a used bike from a relative. It was horrible. I took it to The Bike Guy and he immediately worked his magic. Got the 21 gear shift working fully and fixed the front brakes so they didn't rub, oiled everything and I was on my way. The difference was profound and the cost extremely reasonable. I highly recommend this shop. read more

Rob and his staff are friendly and very knowledgeable. Traded in two bikes for a CatTrike Expedition. I've had bad experience with other bike shops in the area, The Bike Guy is the best! read more

As I walked up the steps of the small shop tucked behind the Neuse river, I noticed the peeling paint and thought to myself, "may be time for a fresh coat". Upon entering, however, I saw that this was all just part of The Bike Guy's particular charm. Families shuffled their kids in and around, bikes and bike accoutrement hung from every inch of wall space, and two industrious gentleman were busy at work. I ordered a Marin SCII from the eponymous Bike Guy, Rob, almost a week ago after a bit so great experience at one of the local raleigh shops. Rob and his staff were courteous, responsive, and helpful over the phone, and I was treated with the same service upon arriving. Every question I had was answered and expounded on, and every favor met. All the while, Rob and his other mechanic were engaging with other customers and meeting needs. Every face in and out of the shop had a smile, including mine. Skip the paint, Rob. You're doing just fine without it. read more

Super friendly staff, very accommodating for bike rentals. Had great bike riding recommendations. Will be back!

On April 25, 2018 I was awarded the Fred Fletcher Volunteer Award for Outstanding Greenway volunteer. I want to thank Rob for keeping my bike in great condition so I could log both the time and miles in to get this reward. Thanks again for always doing a great job. If you need work done or want to buy a new Bike this is the place to go. Friendly all the time. Gerry Fryt read more

I bought a Marin bike here last week. The staff is knowledgeable and friendly. There is a bike trail nearby so you can try out bikes safely. Service is excellent. I got a flat tire on my first ride at home. They found the source of the flat and fixed it free. Bike has been a joy since then. read more

This place is great. It's in the old Falls Dam Country Store and has been totally renovated on the inside, but it kept the old country store vibe. In fact, it smells like an old leather-smith joint. For the time being, it's a bike rental, repair, and maintenance shop and, from what I can tell, it's doing very well. There is a possibility that they could get into boat rental (very much needed), but for now they are doing what they love: bikes. I don't have the prices yet, but if you're interested in taking a nice bike ride next to the dam or on the Greenway, swing by this place. It's a very welcome addition to the area. read more

What a great and well-maintained cycling shop near the head of the Neuse River Greenway. I was visiting Raleigh during a recent business trip and wanted to rent a bike for a recreational Saturday morning & afternoon. There were plenty of well-maintained bikes from which to choose. The owner placed the bike on the stand for a quick performance/safety check, and I was on the trail soon thereafter. The staff seemed to even be all-family, but I can't verify that connection. Nonetheless, they work together as a great team, and the rentals are very reasonably-priced. I highly recommend The Bike Guy for your cycling needs! read more

My husband and I recently received two ebike Catrike 559s that we had ordered there earlier in the summer. Rob spent all the time needed in setting our bikes up for us and did not rush us at all. My husband had to take his bike back in to have some things adjusted after riding it the first time and again Rob spent a long time making sure everything was right before we left. Although it took a long time to get the bikes we wanted, we are very happy we waited for them and look forward to enjoying them for many years to come. We highly recommend The Bike Guy for anyone looking to purchase a bike or bike equipment. read more

Brought in a new bike that I'd purchased online and Rob (the owner) was incredibly friendly and helpful. He got the bike assembled in a reasonable time and had me come in before regular store hours for a private fitting to make sure I was happy. I'd requested a "pro fitting" which is more expensive but he said that with a new triathlon bike, my fit will change as I get used to the new style of bike. As a result, he talked me DOWN to a regular fit (less money for him) because he felt that I'd be much happier in the long run. Rob is definitely very knowledgeable and was happy to share his knowledge with me as he described what he was doing. I will definitely be back to this store in the future! read more

My bike was making a wierd sound after a 25 mile ride. The guys here took a look at and told me a lot about my bike and how it was built. Really well informed crew. Definitely coming back. Haters gone hate read more

Great people!! Our family was visiting from CA, and my son got a cut on his shin. We walked into the store, and the owner immediately got us a first aid kit, a large bandaid, paper towels, and a bottle of water on the house! While I don't have experience renting, purchasing, or getting bikes repaired by The Bike Guy, I can definitely vouch for the character of the owner and the employees, and would absolutely do business with them on a future visit! read more

Very new to the cycling world and just got a new bike for me to do Triathlons in. Being a complete novice I took it to here and the owner couldn't be nicer. We did a fighting for the bike I had to make sure it rode well. He also did a tune up for me. He was very helpful in explaining what he was doing and why he was doing it so I could start understanding what all goes into this. Of course I have a lot to learn but he was willing to teach. The cost was the norm from what I priced around the area and he also worked on a mountain bike for me. The only issue I had was the length of time it took to get my bike back ( 1 1/2 weeks), but it's also a sign of how busy he is. Good experience and will go back again. read more

Great bike shop with great service. The atmosphere is very homey and the owner is super nice and helpful. We purchased a bike and infant bike seat. I highly recommend this place. read more

Rob is great! My chain was jumping and shifting my vintage Moto was intermittent. I brought it to Rob, and he found my rear hanger was off on ALL THREE Axis's! Partly my fault in a vain attempt to do something! He straightened it out in no time and adjusted the derailleurs too. Bike is a gem and smooth a silk now. Thanks Rob! read more

I have taken both my road and hybrid bikes into The Bike Guy's shop for service. I have ALWAYS been welcomed upon my entrance into the shop with a nice and friendly greeting. Rob, the shop's owner, has performed both tune ups and general maintenance on my bikes. He also taught me how to fine tune the gears on my road bike as well as helping me fine tune the set up on my road bike to get more comfort and better performance during my longer rides. Rob is a very knowledgeable, knows his craft well, and loves to help people with their bike riding goals.THANK YOU ROB!!!! You ROCK man!!!! read more

Rob is the best. I am new to the biking world. He built me the perfect bike that still brings me great joy every time I use it.

We were new to the Wake Forest area and saw the many green ways when we were looking at houses to purchase. I researched bike shops and prices and found that most of the prices for good bikes were about the same. The criteria came down to customer service ratings. From the moment we walked through the door we were treated very nicely and at no time were we made to feel like we did not know what we were doing. We told them that this was the first time purchasing a nice bike like this and they took their time to explain everything and provide options. There was no hard sell at all and even provided more economical options on some items. After ordering three Marin bikes, we received a call a few days later that the 2019 models were out, but Rob was creative and two of our bikes got upgraded to get us into the bikes even sooner. Rob treated us fairly and taught us everything that we needed to know. Our family highly recommends Rob and his team. read more

My husband and I and 2 other family members flew into Raleigh last week from Oregon for a coast wedding. We wanted more out of the short trip so we rented bikes from The Bike Guy and had a very unexpectedly great adventure on Raleighs Greenway system. With the shop located next to the Neuse River Trail it was really slick to just hit this beautiful paved trail system right there. We took the trail 18 miles and then hung a right onto Crabtree Creek Trail for 7 more miles, ending up at a Best Western with a pool. The next morning we did it in reverse. I can't say enough about the nice guys at the shop, great bikes, and the mostly flat, shady, through-the-forest-along-the-river trail. Thanks Bike Guy owner! You rock! read more