Friendly folks and knowledgeable sales and tech staff. All are eager to help. I had a weird issue…read morewhere my rear wheel wasn't turning freely and they found the issue.

The used car salesman tactic is not appreciated. I've had this happen to me three times so far, so…read moreat this point it's a pattern. I always avoid the Cary store whenever I can because I've been up sold on three separate occasions, a water bottle holder, a cleaning product, and a kick stand. The latter time, my current kickstand was actually insulted before they recommended a new kick stand. First of all, the covid measures are a little over the top. Making customers stand in the baking sun without acknowledgment for 15 minutes until someone comes to retrieve them is a little ridiculous. The store is quite large and everyone is wearing masks, why so militant about the number of people inside? There was never THAT many people trying to come in the store, and there is plenty of space to spread people out in the air conditioning. Trek's covid customer experience is far worse than any other triangle area business I've been to, including restaurants. If you can't figure out a way to accommodate customers better than you currently are, you should just remain closed until things get back to normal. Secondly, the upselling was tiresome and cringe worthy. Trying to get in and out of your store to accomplish a simple task is nearly impossible. I had an appointment to drop my bike off for routine maintenance service. My time was needlessly wasted as employees suggested a host of products I didn't want (everything from cleaning solutions to a new kickstand - because the associate mocked the existing after market kick stand that had been installed). It was a waste of my time and it's an uncomfortable experience for the customer. I could have been home and back to work 20 minutes earlier if I wasn't fending off your associates attempts to sell me your crap. You need to reimagine your entire customer service experience with the customer in mind.

Very knowledgeable and the young lady was very enthusiastic and let us know the positive and…read morenegatives of a bike which was helpful

Thank you Conte's Cary for the work you did on my gravel bike, getting it ready for the 2026 race…read moreseason. From tire selection to install as well as overall bike inspection and maintenance; awesome. And the green valve stems and covers... my baby's got RIZZ now.

Professional repair service at good price. They accommodate my repair even though did not buy there.read more

Very surprised. Negatively. Two and a half weeks. Nothing's done…read more Context: higher range bike. Bike chain, brake pads, overall service (see if anything need librication). I was given an estimate of 2 1/2 weeks. I patiently awaited. The day before the due date I called. It was not ready. I was told it will be ready on the due date and the person is placing the work order on the desk. I come pick it up at the end of the due day. It is not ready. No one is aware it needs to be done. I am familiar with the industry, I understood the extended timeline and hoped its the safety net for the staff. I was willing to close my eyes for questionable small charges in the invoice. Hoping that the service and quality are going to be good and won't even remember any of it. With all my understanding of the business challenges, the economy and other things - I do not understand why some small businesses don't care about their customers.

Great service (Scott) and support as we shopped for a new bike. Selection of bikes is large. Prices…read moreseem reasonable and you can certainly spend $$$ thousands but we are wanting a basic city bike. Used bikes available for sale. Good location. Took a few bikes for a test ride. Perfect experience. As someone who last bought a bike 20 years ago i was grateful for Oak City Cycling. We tried one other local bike shop first and it was a disaster... OCC was the way to go for us.

Had my bike tuned up this spring and am very pleased with everything about this placeread more

Rob and the entire team at The Bike Guy are not only passionate and knowledgeable about cycling,…read morebut they are awesome humans. Last weekend, I thought I had lost my car fab somewhere on the trail. I came back in a panic and without hesitation, they let me take one of their e-bikes out to go back and retrace my 25 mile ride. When I got back, without finding my fab key, they told me to leave my car as long as needed and helped me figure out a locksmith. They were kind and genuinely caring. As fate would have it, upon loading my bike into my friend's car, I saw my key fab had somehow fallen from my pack and gotten lodged into my bike frame where it remained for over 18 miles! Thank you so much to the team for all your help and care!

Did some bike shopping here but ended up buying from a competitor…read more Sales person was very friendly. Helped me narrow my search. Alas the model I needed (large frame version) was not in stock. I test rode a smaller frame version. They offered to let me buy a bike and order the large frame version for me. I suggested they call me when they get one in stock. Nyet! Salesman was not willing to do that. I guess trying to motivate me to buy a bike. Spending over $1000 requires me to physically try the product before I buy. I bought from a competitor.

Huge fan of Trek bicycles! I've bought a bike from them before for my partner and it has done well…read more(we've had it about 5 years now). I came in recently because I am looking to buy a new road bike. This will be my first road bike (and I am using for a triathlon) so I was asking a lot of questions (thanks Lars!). Lars, who also does Ironmans, was very helpful in helping me understand the best bike for my needs, what type of adds I would need, and also made me aware of needing to buy pedals and shoes when I buy the bike. Who knew! While I didn't buy a bike that day, I learned a lot and am still on the hunt. They also have a bike repair shop where you can take your bike in to be serviced. It's a great place if you're looking for a bike.

This was my first experience with Trek Bicvycle Raleigh Holly Park, and I will NEVER take my bike…read moreanywhere else to have it worked on. My front derailleur broke, and I also needed an indepth tune-up. I was greeted by service manager Joel when I walked in, and he is absolutely the best! I can't brag about him enough. Friendly, engaging, proactive, and most of all, an expert mechanic in his own right who seeks to provide exceptional service to Trek's cudomers. Joel and his expert service team installed a new derailleur on my bike, and gave it an incredible tune-up. It now rides smooth as silk, and I can't thank everyone at Trek enough for the fine service they gave me. They can be sure I will brag about them every chance I get.

They say they are to busy to answer the phone. Sounds to me, like if they are too busy to answer…read morethe phone to answer MY questions, they do not need my money. Some bike shops I have called are so helpful they will answer all your questions about every bike they have at their shop.

Bought my first e bike here and the owner is super helpful and am glad to support a local business…read moreas well!

This was the third bike shop in our hunt for our 6 year old granddaughter. Third times a charm…read more Sarah was our sales person and she was fantastic! She even took her out for a short spin to test out the bike. Since this was Haylees first bike without training wheels, we opted for the single speed model, trek precaliber 20". No high pressure to upgrade and I appreciated the time Sarah took to ensure we were happy. We took Haylee to a big empty parking lot and after 2 tries, she was biking like a pro! Love that they include one free service and they also have a trade in program. We will come back for all our biking needs!

I ordered my bike online and had it delivered to this Trek bike shop, they said it would take up to…read more72hrs to get it put together and fine tuned. They had received it yesterday and called me to pick it up today. They made sure that my everything was adjusted to my 6'5" frame before I left and ensured that I had all of my safety gear. They made recommendations for what I may need and no pressure to just buy a bunch of products. It was an awesome experience. Shouting out the staff..very professional and knowledgeable.