Great customer service and bike mechanic! Willing and able to accommodate my needs and schedule.read more

I decided to buy a new bike from Back Alley Bikes this past fall and it was one of my best…read moredecisions yet! They helped me weigh the pros and cons of different bikes to make sure I got the perfect fit. Tamara did a fitting with me to dial in the geometry so it felt even better. AND when my dropper post blew out for unknown reasons, they had it back in order within a day. Super friendly and easy to work with-- highly recommend for new purchase or maintenance or all things bike-related!

I am a middle aged woman and most bike shops want to ignore me. CH Trek went above and beyond to…read moreget me set up and very happy on a comfortable commuter bike. Dan was awesome and I really appreciated his time and care on my purchase!

My mom is an avid cyclist. Wait, who are we kidding?! She's darn near a professional! Anyways, a…read moregift card to Trek would be the perfect mother's Day gift! I came in from out of town and was not able to get to the Trek store before they close, but I called them and they stayed open long enough for me to get there to purchase the gift card! What incredible customer service, especially since you cannot purchase gift cards online. My mom loved the gift! Thank you Trek for making her Mother's Day great!

We took our e bikes here to get the brakes and tires replaced. The process was very easy at first…read more The lady that helped was extremely friendly. However, we went to pick up the bikes and one of them stopped working on our way home - it wouldn't accelerate. We called and explained the issue. They told us it'd be another $200 (after we'd already spent $1,000 on the tune up) to fix the issue. Our stance was that the bike worked perfectly fine until we dropped it off at the Bicycle Chain. They kept it for a few days and called us saying that it had been fixed. We tried to ride it home and it still wasn't working. We took it back and they told us we have a cheap e bike that'll end up in a land field - that there was nothing they could do. He said he'd tried to switch out the brake because the back brake was in bad shape - we JUST PAID THEM to replace all 4 brakes on both bikes. So, did they charge us for a brake that they never replaced?! The manager proceeded to call my bike cheap again and told me to call the distributor. Extremely inconsiderate. Will NEVER take my bikes here again.

I called in just before dropping off my bike for minor work and they told me it would only take 45…read moreminutes. It took 24 hours. When I called in the second day to ask when it would be ready, they told me how short staffed and overwhelmingly busy they are. But when I go in to pick it up the store is empty except for four employees-- three guys lounging around and one poor woman working her butt off in the back. I get if those guys aren't trained to fix bikes, but then train them. I lived in LA for years and the people living in tents on the streets fix bikes to get by. It's not some prestigious thing that these college kids need to pay their dues and work their way up to... just train them and watch your business succeed.

Very friendly, punctual and professional place to get your bike repaired, buy a new one. The…read moreservice was Swift, thorough and professional. They're actually open at 10am. In addition to repairing, they also provide relevant information that keeps you safe on road. Info such as the legality of how to ride safe and the laws of the road. Thank you for your impeccable service. I shall return many more times, and highly recommended to the community or anyone in need of excellence services.

Jeff is an excellent mechanic who provides fantastic service at far more reasonable rates than any…read moreother shop in the area. For example, I had a bike that I needed to get stripped down and sent back to the manufacturer for a rebrushing (ti frame), and Jeff charged me $250 to strip the bike, ship it, and then build it back up when he got the frame back. All the other shops I contacted blew chunks for two reasons: they had no reputation for the quality work like PAR does, and they wanted $500+ for the same job! Save your time and go to PAR. You'll thank me once you do!

I started doing business with this shop a few months ago. I…read moreneeded tubes in my bike tires. Excellent service & good prices. Fast forward, I called the shop to inquire about a bike rack for my car. Tyler was very helpful. I ended up buying a used one. I stoped at Bulleye Bicycle shop today. to buy a helmet & bike lock. agan tyler was very helpfull. I asked him about helping me put the bike rack on my car. Even though I did not buy the bike rack from him he was more than willing to help me. I can not say enough about the grate customer service. and how awesome and friendly Tyler is

Great shop! Just moved to Durham and stopped in to have my front pad adjusted while in the middle…read moreof a ride. The shop had me in and out within 5 minutes and were super friendly. Would recommend if you're in the area!

We are blessed in Durham with quite a few cycle shops. Not sure why I choose this one, but they did…read morea great job on my old "Schwann." It had been languishing out in the shed, since I don't really have a decent place to ride. I finally decided to bite the bullet and get a decent rack, and get my bike ready for riding this fall. Easy delivery and pickup, took about a week (I'm not the only one with this idea, it seems!), and she's now road-ready. Good to know I have a place to refer to when I need advice or quick fixes.

Walked in. Left a credit card and rented a bike and cycled the entire American Tobacco trail down…read morefrom downtown Durham to mile marker 0 on the other side in Wake county and back (44 mile round-trip). Decent bike in good shape and very reasonable rental rates. I'll definitely go back.

My wife and I had bikes that we hadn't ridden in a very long time, and were in dire need of repairs…read moreand sprucing up. Matt did an excellent job fixing what needed to get fixed and getting both of our bikes in tip top shape. He spent a lot of time going over with my wife what needed to be fixed and what our options were. He was very thorough in his explanations and work, and it's clear he takes a lot of pride in what he does and he's very good at it. The service really is top-notch, which I appreciate. The pricing was reasonable, and we both are happily riding our bikes more now, thanks to the Cycle Surgeon!

Matt is one of the best bike mechanics I've met and the only guy I would trust with my bikes…read more Highly recommend.

The ReCYCLEry is a non-profit where bike mechanics teach anyone how to repair and maintain their…read moreown bike (they will show you how it's done but you will do the actual work). The idea is these people can also pass along bicycle skills, and the world becomes a richer place. It is a first come, first serve operation, although you can also use the facility and resources to work on your bike by yourself. They have shared tools and parts that you can use. It is all free, but donations are always welcome. I learned about the ReCYCLEry when they came to UNC's campus to help students tune-up and fix their bikes. I went to a Sunday session to get some more complicated work done on my bike. The mechanics running the work shop were very helpful, and sure enough I learned how to replace my brake cables and got my bike running even better. The ReCYCLEry a great community resource!

This local non profit is a go to for cyclists of every level. It located on the cusp of downtown…read moretucked away behind some local shops. They take donated bikes of any condition and turn them into reliable transportation. There are various programs to earn bikes and there are bikes/parts for purchase. There are classes for purchase to learn how to maintain bikes. You can donate time/money/bikes to support this organization. Your support helps those in need obtain reliable bike transportation. For those who can not afford to pay for bikes you can donate your time at the shop or help put together a bike. This is a great idea as it teaches people a valuable trade. Shop local!!! Support Local!!! This shop welcomes everyone!!!!