Great customer service and bike mechanic! Willing and able to accommodate my needs and schedule.read more

I decided to buy a new bike from Back Alley Bikes this past fall and it was one of my best…read moredecisions yet! They helped me weigh the pros and cons of different bikes to make sure I got the perfect fit. Tamara did a fitting with me to dial in the geometry so it felt even better. AND when my dropper post blew out for unknown reasons, they had it back in order within a day. Super friendly and easy to work with-- highly recommend for new purchase or maintenance or all things bike-related!

I am a middle aged woman and most bike shops want to ignore me. CH Trek went above and beyond to…read moreget me set up and very happy on a comfortable commuter bike. Dan was awesome and I really appreciated his time and care on my purchase!

My mom is an avid cyclist. Wait, who are we kidding?! She's darn near a professional! Anyways, a…read moregift card to Trek would be the perfect mother's Day gift! I came in from out of town and was not able to get to the Trek store before they close, but I called them and they stayed open long enough for me to get there to purchase the gift card! What incredible customer service, especially since you cannot purchase gift cards online. My mom loved the gift! Thank you Trek for making her Mother's Day great!

The ReCYCLEry is a non-profit where bike mechanics teach anyone how to repair and maintain their…read moreown bike (they will show you how it's done but you will do the actual work). The idea is these people can also pass along bicycle skills, and the world becomes a richer place. It is a first come, first serve operation, although you can also use the facility and resources to work on your bike by yourself. They have shared tools and parts that you can use. It is all free, but donations are always welcome. I learned about the ReCYCLEry when they came to UNC's campus to help students tune-up and fix their bikes. I went to a Sunday session to get some more complicated work done on my bike. The mechanics running the work shop were very helpful, and sure enough I learned how to replace my brake cables and got my bike running even better. The ReCYCLEry a great community resource!

This local non profit is a go to for cyclists of every level. It located on the cusp of downtown…read moretucked away behind some local shops. They take donated bikes of any condition and turn them into reliable transportation. There are various programs to earn bikes and there are bikes/parts for purchase. There are classes for purchase to learn how to maintain bikes. You can donate time/money/bikes to support this organization. Your support helps those in need obtain reliable bike transportation. For those who can not afford to pay for bikes you can donate your time at the shop or help put together a bike. This is a great idea as it teaches people a valuable trade. Shop local!!! Support Local!!! This shop welcomes everyone!!!!

I started doing business with this shop a few months ago. I…read moreneeded tubes in my bike tires. Excellent service & good prices. Fast forward, I called the shop to inquire about a bike rack for my car. Tyler was very helpful. I ended up buying a used one. I stoped at Bulleye Bicycle shop today. to buy a helmet & bike lock. agan tyler was very helpfull. I asked him about helping me put the bike rack on my car. Even though I did not buy the bike rack from him he was more than willing to help me. I can not say enough about the grate customer service. and how awesome and friendly Tyler is

Great shop! Just moved to Durham and stopped in to have my front pad adjusted while in the middle…read moreof a ride. The shop had me in and out within 5 minutes and were super friendly. Would recommend if you're in the area!

I looked online for a way to directly submit my feedback via email and found nothing, so here we…read moreare. I've had decent experiences with TCM - them giving me a screw for me my cleats (and selling me on for a dollar another time - loc tite was not working), selling me tires, assembling a bike that was shipped to me, but the last visit left me cold. I have an old beater Giant hybrid with gear issues. Brought it in to have that looked at, and experienced an aggressive upsell, for tuneup, replace all cables, get new tubes and tires. I said no and got push back that the brake cables were "pretty gunked up" and needed to be replaced. Umm .... still a no. Does clean machines pay it's employees commission on repairs? Kind of got that impression. So I agreed to a tuneup since it was explained that the gear issues would be fixed as part of that. (A tube blew out during the tuneup, stuff happens.) Rode home - gear issues so turned around and brought the bike back in, and after a few minutes was told that the gears were too old and worn to be fixed. Not sure about that, but things degraded two rides later - yesterday the bike was popping out of gear, and I broke the chain I am 100% sure for that reason. I would have appreciated them owning up right up front that the repair was not good, and not trying to shunt me into work I did not want or need.

Bought a bike here recently. Super happy with my experience. I stopped in during the week and…read morelooked at their stock and talked about a few bikes. They encouraged me to test one out too, which was awesome! Then I came back a few days later after they got some more inventory and made a purchase. I am new-ish to biking and found the staff to be very excellent in providing recommendations to suit my interests, budget, and goals. Didn't try to sell me everything in the store, just what i needed and wanted for my new hobby! They adjusted the seat for me and helped me get a pump and some bike accessories. They also have a little repair shop so if I have any issues or need adjustments, I will come to them first! Highly recommend.

We took our e bikes here to get the brakes and tires replaced. The process was very easy at first…read more The lady that helped was extremely friendly. However, we went to pick up the bikes and one of them stopped working on our way home - it wouldn't accelerate. We called and explained the issue. They told us it'd be another $200 (after we'd already spent $1,000 on the tune up) to fix the issue. Our stance was that the bike worked perfectly fine until we dropped it off at the Bicycle Chain. They kept it for a few days and called us saying that it had been fixed. We tried to ride it home and it still wasn't working. We took it back and they told us we have a cheap e bike that'll end up in a land field - that there was nothing they could do. He said he'd tried to switch out the brake because the back brake was in bad shape - we JUST PAID THEM to replace all 4 brakes on both bikes. So, did they charge us for a brake that they never replaced?! The manager proceeded to call my bike cheap again and told me to call the distributor. Extremely inconsiderate. Will NEVER take my bikes here again.

I called in just before dropping off my bike for minor work and they told me it would only take 45…read moreminutes. It took 24 hours. When I called in the second day to ask when it would be ready, they told me how short staffed and overwhelmingly busy they are. But when I go in to pick it up the store is empty except for four employees-- three guys lounging around and one poor woman working her butt off in the back. I get if those guys aren't trained to fix bikes, but then train them. I lived in LA for years and the people living in tents on the streets fix bikes to get by. It's not some prestigious thing that these college kids need to pay their dues and work their way up to... just train them and watch your business succeed.

Visited the store today only for NO one to acknowledged that I was in the store. There was an older…read morelooking white lady help a white man when I walked in we passed each other as she was going to check that gentleman out, but to NEVER come back around to ask me if I need some help. She actually walked around the store to do other things(who knows what) but all in all never acknowledged me. Another young lady walked and walked around until a service gentleman asked if he could help her which he did (I applaud him). But for me because i NEVER was approached/acknowledged I just simply left with out any help. I will NEVER buy or refer anyone to bicycle chain.!!!!!!!

Highly recommended!!! My wife had an issue with her seat. We took it in at 4:00 on a Sunday, not…read morethe most optimal time, as they would be closing in less than an hour. However, Corbin saved the day! Incredible customer service! He fixed her issue in less than 10 minutes and didn't charge us for the fix. I will certainly be purchasing my next bike from this phenomenal store. Thank you, again, Corbin! Excellent "mid-western" customer service/ experience.

The repaired my back flat on an e-bike. Went flat again in less than a month which can happen due…read moreto road conditions but I thought perhaps something internal to the rim caused it. Took it back to then during peak bike repair days for students returning to campus. They may seem brusk to some when being honest about times, conditions, etc. They are HONEST and fit in a same-day flat repair only to charge me nothing saying they found a washer accidentally left in the tire from the last flat fix. AMAZING! Trust the staff, even if they speak frankly. They are VERY up front and honest and, very importantly, do excellent work at good prices/rates.

I bought a tire repair kit and some oil for chain today. I wasn't sure what was best type of kit…read morefor my bike but Cody took the time to explain the different types of kits, pumps, etc as well as show me what I'd need to do in event of a flat tire so as to ensure I am prepared if (when ?) that unfortunate day comes. I really appreciate the patience he showed to me as I'm not the most mechanically inclined individual. Highly recommend this bike shop.

Fantastic service and extremely knowledgeable technicians! It's great to have a local bike shop…read morewith opinions you can trust!

David and the guys at Rivermill Cycles are lifesavers. They did a fantastic job getting me the…read moreparts I need and I was super stoked when I met them because they weren't just in it for the sale. They actually care about cycling and cyclists and are happy to not only get what you need but explain exactly why you need it. And if you don't need it they won't mince words for an extra buck. They will tell you that you don't need it. Coming here is an easy choice for vets and newcomers alike.