I purchased a new car here about 3 weeks ago and the whole buying process was fine but my only complaint was that I was told that I would be getting back the last payment I made on my old car and that I would receive a check in the mail the first or 2nd week in April. Today is April 19th and I still have not received the check. I had to call the dealership multiple times in order to get thru to their accounting department. The woman that called me back today said that they would be sending out the check today. I asked her why it took so long and she said she had no idea and had the audacity to ask me if I still wanted the check. What the f*** kind of question is that? I said yes I want the check because it's my money that I'm owed. I bet you any money that if I did not call and nag them that I would have never received that money back. Some people are absolutely unreal and not sure I would do business here again due to this stupidity. read more

During a recent visit to Arizona, I had a check engine light show up on my year old Honda. Before my trip back I wanted to have the light diagnosed. I had the opportunity to meet Bryan Johannsen, who worked into his busy schedule my vehicle. 3 hours later, vehicle fixed, light off and back on the road. Thank you for the prompt, timely and most important friendly service. I will spread the word! read more

I purchased my Honda CR-V from Robert Garcia. He was very courteous, respectful, and appreciated my time. I feel that he did everything in his power to make sure we left as satisfied customers. He wasn't pushy and I appreciated that. We were there for about 6 hours because I honestly went there to look at a different car so that added quite some time. Only 4 stars instead of 5 because the finance procedure was a little bumpy. I had thought I was done negotiating and then came the additional warranty discussion. I hadn't bought a new car in so long, I was caught off guard. So my advice is to know going into the deal whether you want to purchase their "bumper to bumper" warranty. Other than that, I had an overall great car buying experience here. I would recommend asking for Robert at this dealership! read more

I want to update this review. I got a call from the service manager, Brent. He agreed that the second group of charges were inappropriate. He agreed that they should have checked the radio the first time and if they didn't ,should not have charged so much to find and replace that blown fuse as I was pointing out right were to look. Significant diagnostics were probably not really necessary. He refunded the second invoice and will use this as a coaching experience for my service advisor. So feeling like maybe they do get it over there. Will hold the fifth star until after my next visit. read more

Made an appointment with Heather to view a Honda Civic. We personally talked on the phone and set it for 6:30. I arrived to the dealership and was told Heather was occupied with other things and would be speaking with someone else. Who the hell sets an appointment just to be "occupied" . She definitely has other priorities then. Two other people came out and pulled up a 2017 pilot. No where near the car I was interested in. They had no clue what was going on. First time here and literally wasn't here for 5mins. If they already messed up in the beginning, I can't even imagine what they would've done if I went through with it. Update: Heather keeps calling me while I'm at work. Literally 3 calls in a row. No voicemail as to why but just calls. I finally had the chance to call her back. She started talking about the car...a 2017 pilot. Again. I was looking for a civic. So unprofessional and unorganized. She kept going on and on and I stopped her to tell her I was only giving a call back to ask her to stop calling me. She said "you really only called me to tell me that?" Well yes! You've been calling me almost everyday! It's ridiculous! I then told her I will not be doing business with her but with another Honda dealership. She proceeded to say and I'm quoting this word for word. "Well go ahead and spend more at another dealership!" Beep. She hung up. I have filed a complaint through the BBB and the Costco program she is of. I wish you luck Heather D. read more

Rip off on new car prices. The saleswoman named "Heather" is rude. Rolled eyes at me when I told them the price AutoNation Chandler Honda was offering for a new fit then lied and said they would tack on more fees when I got there. Well I bought my car at AutoNation Chandler Honda and they didn't tack on any extra fees. The salesman at AutoNation was professional, polite, and gave me the same exact out the door price he quoted over email the FIRST TIME. No haggling involved. If you have to lie and talk smack about other dealers then perhaps you shouldn't be selling cars. This is the second time I've been to bell Honda to look at cars and ended up going somewhere else to buy. I went about a year ago to look at HRVS and they gave some ridiculous price and were rude then too. Ended up buying at Arrowhead Honda that time. They lost two sales from me within one year. That's how bad they suck. And what makes them suck even more is that they won't stop calling me and leaving voicemails while I'm working. My wife used to get her civic serviced here, now her HRV. But we won't be going back even for service since they're so unprofessional. read more

Here's why the one star rating. I had to use the service department for an item under warranty, I dropped off my car to get the sun roof button replaced, which randomly fell off. I JUST NOW got dropped off at my house via Lyft as the car will be ready sometime this afternoon (for a sun roof button mind you) it's 9:00am. I JUST GOT HOME AND THE CAR IS STILL THERE. RIGHT? I've ALREADY gotten the first call of several more to come from sales and finance staff wanting to either sell me a "newer car" (I bought a 2018 Civic EX already last year) OR they want to sell me a refinance deal (I'm already at 1.9% int. Rate) Bell Honda's tactics are annoying to say the VERY LEAST! I dread having to go there for ANY THING since purchasing this vehicle. BECAUSE OF ALL THE FOLLOW UP SALES AND FINANCE CALLS THAT FOLLOW. This will be the last time I EVER go back there. I will use Right Honda going forward and when the time comes I will make our next purchase there instead. They can't possibly be any worse! And we've been buying Honda's for years and in different states at that. To sales and finance supper Management: you may want to change up your tactics and STOP ANNOYING CUSTOMERS WHO JUST MADE A PURCHASE BY TRYING TO UPSALE THEM EVERY SINGLE F&@$ Time they come in for something! Ridiculous! Needless to say, I highly DO NOT RECOMMEND BELL HONDA! read more

Save your time and go somewhere else. I waited two hours for a car wash and a tire pressure check. I wanted the prior reviews to be circumstantial but apparently they're not. read more

At all cost, avoid this Honda dealership. Literally pick any other Honda dealership. I purchased my Accord from Tempe Honda and serviced it there for the first 4 years and had an incredible experience. I moved to North Phoenix a few years ago so started servicing at Bell Honda, and I should have stopped going after the first experience. Every experience has been mindblowing BAD and it only continues to get worse. If you schedule for an oil change, plan on waiting about 20 minutes when you drop off, for them to track down your "dedicated service advisor" while all of the other service advisors sit around with nothing to do. Then plan on your dedicated service advisor to change every other visit, and also account for them trying to sell you on every possible "routine maintenance" option that is somehow outside of the maintenance checklist from the manufacturer. Additionally plan on not having your car all weekend for a simple oil change. More times than not, because like most people I work during the week, I do my routine maintenance on Saturdays. I will schedule an appointment for an oil change first thing Saturday morning, and often times dont get my car back until Monday! Multiple times they never call me after service is complete and often times I will place multiple calls and leave several messages at the end of the day trying to figure out if they were able to change my oil in the 8 hours that my car has been there. Most recently, I have reported the same issue 5 times in a row. Everytime they have told me they dont notice anything is wrong but than proceed to tell me that I need new compliance bushings and other random "wear and tear" items uncounted for in the manufacturer's maintenance guide. This most recent time I told them the problem has gotten worse and they need to find out why my engine doesnt sound or act right and also got an oil change and new tires. They came back and said yup we replaced your tires and found out the issue you have oil leaking internally into the pistons so we would need to basically rebuild the motor to fix it. That will cost $3,600. Very frustrating that I have put new tires, breaks, compliance bushings and etc. They continue to ignore my problem which if they had diagnosed in the first place; I would have never done any of the other work because at this point it makes a lot more sense to just buy a new car. I would have not put thousands of dollars into my car if they told me this the first, second, or third time that I asked them to diagnose the issue. Considering this is the most shady and untrusting dealership I have ever dealt with, I figured before buying a new car (clearly elsewhere) I should probably get the tech notes and diagnosis and have a different Honda dealership provide a second opinion. So I called back because the estimate they gave me did not include anything about the diagnosis or the solution it just says $3,600 to fix rumbling engine issue reported by customer. So I called asking for them to provide me the tech notes of how they came to the conclusion as well as a summary of the work that would be performed. They said they dont have and cannot provide any diagnosis information or additional information or notes. So you literally cant tell me what you inspected, what is telling you that this is the issue, and what you are going to do to fix it? Just a blind 3600 price tag? Honestly every experience I have had with this dealership has been awful but this most recent dealings is down right unethical and ridiculous. I imagine if Honda had any idea how much brand damage this dealership causes on a daily basis that they would pull their agreement and licensing immediately. Go to any other Honda dealership cause it literally doesnt get any worse than Bell Honda. read more

Maybe if the service side of the dealership were more organized they'd have more people concerned with ACTUAL customer service and less people trying to up sell mechanical services. I understand there are busy days but waiting over two hours for service AND THEN discovering the your car has been ready for who knows how long because no one bother to tell you is absolutely ridiculous. Not to mention when we FINALLY were able to start up our car to leave we were stuck in line because no one would move the empty cars in front of us. I wish I were lying when we asked a rep (very kindly and calmly) to have someone move the cars and he said "let me help these customers who just came in first and then I'll help you." Really??How about no. Thank you to the kind, unsuspecting customer in the opposite lane who offered to back up so we could leave. If you want to devote your entire day to a simple oil change, then this is your place! Also...I should note that this whole issue would have probably been rectified with an apology. However, not one rep apologized or even seemed mildly concerned. read more

Bell Honda is the WORST Dealership in the Valley. Since we have an infant now we wanted to trade our car and buy SUV for our bigger family, we had been getting quotes around the valley for new and certified used cars. We found two cars at Bell Honda matching our price, we call them and made them clear about our requirement and price. The sales person said he can work with our price range so we drove 25 miles to take a test drive and found out that they could not locate keys of one car that we liked! Since we were there I asked them to appraise the car we were going to trade, they come up with the trade-in value of $250, which was really low as other dealerships appraised between $2000-$3000. I told them that I am not going to Trade-in for $250 so within a second they changed Trade-in value to $1000. We declined the offer as we were not able to test drive the car we liked because of missing keys. Next day they called my wife and told her that they found the key and asked if we give them another chance to show the car. On following weekend we went to another dealership in Chandler since it was close by us. The dealership in Chandler showed us a new car and used car comparable with the one Bell Honda has. They really worked with us in price and quoted reasonable amount for Trade-in. As a consumer, we wanted to give Bell Honda another chance and check that used car which we could not test drive before. We went their again (driving 25 miles), looked at the used car but the price did not come anywhere close to what other dealership had quoted. So we asked them to give us quote for new car, it came up really high. Since we already had a quote from another dealership I showed it to them and said that here I am getting a good deal in Trade-in and a new car, and ask them if they can give me a better deal than this. Salesperson asked me to wait so that he can check with his manager. He came back and asked if he can check our car one more time to re-evaluate the trade-in value. I gave him the key and then after some time he came back and said that he can match the deal. So I told them that as a consumer I am looking if you can beat other deal, and if you are going to match the deal then I would rather go to another dealership as they had been honest to us for trade-in value since the beginning and worked on the price. So I asked for my keys back and salesperson they took us in the office to meet Manager, and at this point, our boy was getting hungry and it was getting really frustrating, they went over the same thing and i said i will buy only if they can beat the deal asked my keys back. They did not give me my keys back and was pressured to make a deal and offered $10 insulting discount!, and all this time I was asking my keys back, he told me your keys were hanging in the key stand, I just took my keys and left of his office. I had to find my car which they parked way back in their parking lot. We bought brand new SUV from the dealership in Chander same day. I understand that people at Bell Honda might get disappointed that we are not making deal with them but they need to understand that end of the day its customer's right and choice where to make a deal. Holding on to their keys, make them wait and pressuring them to buy cars and is not the way to make a deal. I am going to complaint about this to Hoda corporate office. I like Honda cars but will NEVER EVER put my foot at Bell Honda. read more

If zero stars was an option, they deserve it. They called me to come in and trade from a 17 Civic to an 18 Accord. I went in and we decided that we way very far away from making a deal that I would accept and I declined to go any further. They called again several weeks later and said that they thought they could make it happen now, only to find out that we were in exactly the same place, not an acceptable deal for me. They called several more times over the next few weeks, and I eventually told them to stop calling and to lose my number. The salesman then called again on December 28th, saying that they now have $2,000 in incentives available now, and he was "very confident " that they could get me the deal I wanted. After warning him that he better not be wasting my time again, I set an appointment time to come down and try again. When I arrived, he was not available and I got to deal with someone else that didn't have any idea what I had already been through, no idea what my requirements were as far as payments etc. All they did was waste more of time for nothing. Also, the service department sucks as well. read more

Buyer Beware All the staff that I dealt with at Bell Honda were very nice and polite to deal with. Our sales person Sammi did an excellent job. The events that makes the entire experience unpleasant involve the charges at the end of the sale and what I got for my money. When I was shown the selling price of the car it was higher than the "internet price" I was promised. I pulled up the internet price and the person I was speaking with in finance said but that doesn't include "elite" status. An "Elite" used car comes with a multi-point inspection (I think it was 81 points). I asked what had been inspected and what if any parts had been replaced. They were unable to produce the checklist that was gone through to complete the multipoint inspection and they were unable to tell me if any parts had been replaced. I asked if the tires had been replaced and they were unable to answer that question either. When I asked what exactly, in specific terms, am I getting for my additional $895 I was told the above-mentioned inspection, replacement of any parts that needed replacing, and a 3-month limited warranty Next, I was told that there would be an additional charge of another $895 for a coating to protect the paint. Ok so now I'm in for an extra $1790 and we haven't even added all the document, service, and other miscellaneous fees. Bell Honda had exactly the car I wanted, a 2015 Scion xB Parklan Edition-they only made 686- and even with all these charges it was still in our budget so we forged ahead and signed all the papers. Next came the event that makes me seriously wonder if I could in good conscience recommend Bell Honda. When the young lady, Sammi, handed me the key I asked her where were the other keys? When I purchased a new Scion in came with 3 keys two with transponders and then a valet key. Sammi went and asked and came back to tell me that they only give the keys that have been left with the vehicle. I did not go into it with Sammi, but I would think that included in the $895 "elite" status would be at least 2 keys with transponders. When I called Bell Honda they told me that new and used H come with 2 keys but this is not extended to used cars from other makers. It seems pennywise and pound foolish to have customers driving away thinking I'm not going back there again. read more

Very disappointed in Bell Honda, there is a huge disconnect from the sales pitch to ownership of vehicle. I particularly did not like the fact they misinform me about the refund they said I would received from the gap insurance cancelation from my trade in. They told me to call the insurance myself to start the refund process, when I did, they told me Bell Honda had already cancel and used the money as a down payment for my new vehicle. Nobody had explained this to me during the process, so be extra cautious when canceling mechanical warranty or gap insurance on trade ins. Make sure you keep the money and not them. I have called multiple times to the dealer and they keep transferring me to voicemails. read more

1. Before we purchased the vehicle we were told that we can do oil change anytime we want. And for a new car it is recommended to do oil change at 30 %, brought in the vehicle twice and your people refused to change it, said it has to be under 15%. 2. Whoever was working on my vehicle forgot to put the bolts back to the splash shield, the shield was dragging for a 80 mins drive and broke in half. 3. Max Dunmire is unprofessional as a service advisor. Didn't check my record and trying to charge me for the oil change. As for the splash shield he promised twice that he will pass my issue to his supervisor (since he didn't know what to do) and call back but never did. Hung up my call twice. Never pick up calls, never reply or call back even I tried few attempts to reach out through the main customer service line. He can't even handle a simple task. 4. The other guy though he was trying to help me on the phone. He was pretty rude during the conversation and hanging up at the end. I guess your customer service team had so much fun everyday hanging up on people. Very unprofessional attitude. 5. I just purchased another car, a Honda Civic EX-L Hatchback yesterday, from SHOWCASE Honda, I will never purchase from you guys anymore, I will not recommend people to do business with you. You are losing customers because of your bad customer service and your unprofessional staff. read more

I was in today in the process of looking to purchase a Pilot. The salesman showed me the what I wanted to purchase and was talking price. Then another salesmen came over to the keys from my salesmen and drive it across the lot to show another prospective buyer. We purchase a Pilot from them a few years back and today I was very disappointed in the treatment I received during my visit to purchase. read more

Just bought well leased a 2017 Honda Civic from Heather the other day and she went through all the differences of the civics and which one fit my needs best. She explained the lease option of the 100 dollar payments and we opted for that. If you want a great deal go see Heather D. At Bell Honda and Angel they will take care of all your needs. I will be back and sending my friends and family. Thank you again for all your hard work. read more

My wife's Civic was recently in need of having her oil changed. Having had former poor experiences at car dealership service centers that have taken advantage of her lack of knowledge on vehicles, I tagged along, wary of the representative we would be put in touch with. As soon as we met George Haslerig, all concerns were put to rest. George quickly gave us an overview of the service, and pointed out that we were nearing 30K miles. He mentioned it would be worth looking into the 30K mile checkup but then checked the fluids and filters himself to verify that we would not be paying for something we did not need at the moment. After checking over the car, George brought us into his office and walked us through everything that he would recommend, and even insisted that we could wait on a few of the service options (such as a transmission fluid change) until a more convenient time as the fluid lubricant still had some life left in it. George then provided us with the cost of service (including a discount he threw on that I was not aware of) and then told us what time it would be done. Upon arriving back at the shop to pick up the vehicle, George informed us that he had approved a battery replacement as the battery had failed a test (free of charge as it was still under warranty) and upon taking a look, we noticed that he had also had the service guys fix a hubcap that was popped out a little bit (a detail he had not brought our attention to as it was his way of going above and beyond). The service George provided was excellent in every way and I look forward to asking for him again for my next vehicle service. read more

The only reason I'll give one star is because our salesman was a friendly guy named CJ. Other than that I paid way too much and was basically manipulated into a deal. I worried about the deal but set my mind to the fact that I'd make it work and due to my financial and personal circumstances needed a reliable vehicle that will last me a very long time. Lo and behold I go back in after almost a week to sign papers and surprise the deal was made worse by their schmoozy finance dept. Trying to act like my friend while they screw me. Basically almost double my interest rate and try to act like they're all doing me a favor. I had worse credit when I purchased my other vehicle 2 years ago at Bell Ford and they were able to get me a good deal with a good interest rate. Not Bell Honda. Sadly full of manipulating scheisters. Now I just hope to God my car isn't like them and is decent read more

Two weeks ago I contacted Bell Honda as they advised me to do in their response to my Yelp review regarding the damage done to my bumper when I brought the car in for a Zaktek application. Colleen told me that I needed to talk to Kaylee (not sure about the spelling of that name). She assured me that I would be called back. That was two weeks ago and I am still waiting. read more

I recently purchased Honda Accord at Bell Honda. I mate with Jason Teel. He was very knowledgeable about the cars and took a good care to get me a good deal. I am thankful for Jason's efforts and highly recommend to family and friends and everyone. read more

I had the worst experience of my life with Brandon Latour the sales manager at Bell Honda and his assistant Aaron. They are the biggest liars. They pursued me through all mode of communication-call, email and text. I have the text trail which were exchanged with Brandon Latour and Aaron. I was very upfront with my offer and asked them if they are okay then only I will come to showroom for the test drive as it's phoenix Az and it was extreme heat weather advisory (121f). Brandon texted me 30min before I was starting and when we reached there we were told that the car was sold out 2 hours back. They are the biggest liars. My friend called to double check and was told by other salesperson that car was still available. Brandon ill treated us by calling us to the showroom. Why to call someone if you don't want to sell them the car. I will never go to Bell Honda or any other Honda dealer. They are unethical and insensitive towards customers. read more

My family and I had came in to look at a Honda Civic hatchback we saw online. We were immediately greeted by our sales consultant Shawn. Amazing person, and it was a blast to work with him. We also had the pleasure of working with Roy for financing, again nothing but an amazing experience. This was even faster then typical places when it comes to leasing/financing a car. Would recommend the location as well as those two individuals in specific. Nothing but positivity. read more

Beware of their service center. This service center runs somewhere between insanity and duplicity. If I could give no stars, I would. In August 2017 I came in to get a multipoint inspection done on my new-to-me 1 prior owner, 35,000 Miles, 2012 Honda Accord. This car is pristine, clearly owned by snowbirds. I left the place without having the inspection done due to the guy doing my in-processing speaking down to me like I was an idiot who had bought a "lemon" as soon as he heard that I'd just bought the car from another dealer. He came up with a long list of "deep concerns" he had. When I asked if he'd like to pop the hood before declaring it a poor buy, he scoffed and rolled his eyes. After a few more minutes of this I told him "no thanks, I'll go somewhere else." I left and drove to another Honda service center a little further away that had wonderful customer service and did a complete inspection noting a couple things that I should be aware of at around the 60,000 Miles. Roll around to 3/8/18 You'd think I knew better after the first experience. But it's just so close by and I thought maybe it was just that one guy that treats people like they are idiots. NOPE! The repair shop doesn't do repairs, I have learned. They replace things instead, at great expense to your wallet and sanity. Came in for a pre weekend trip check-up. Andrew gave me a HUGE list complete with warning symbols ranging from replacing a battery cable($305) to replacing the steering rack assembly ($1350). When I turned down the repair list they peppered me with phone calls the rest of the morning to insist that I needed to get several "emergency items" done. "Hadn't I seen the STOP SIGNS next to those three items???" When I came in to pay for the inspection, Andrew wouldn't let me have my keys without first submitting to a talking to from his manager "for my safety and for liability reasons." Said manager proceeded to give me an earful in a demeaning and patronizing manner about taking my life in my hands by risking to drive with a vehicle in this condition, stating that they would be entering in their files that I turned down those necessary repairs. Finally I lost it and told them that I wanted my car and that I think they are crooks. I later asked my father (who's car sense I respect and I wish I'd just asked him to begin with) to check my car because I felt anxiety after all the negative feedback from Bell Honda. He test drove it and poked around under the hood. The battery cable needs a little cleaning at the terminal; otherwise the car is in great condition. After completing my road trip, I can personally attest to the excellent condition of my car, it's breaks, battery, etc. This repair shop is full of fear mongering and incompetency, in my opinion. read more

Bell Honda - Car Dealers Near Me - Phoenix, Arizona

Joshua Brooks in the sales department did an excellent job of getting me into my gently used, 2017 Honda Civic Hatchback! I saw an advertisement online yesterday after looking around for about a month and decided to jump right on it. I was lucky enough to get Joshua on the phone with my first call in, and everything has been smooth since then. I was glad that when I showed up the actual advertised car was presented to me and the price I saw online was the price provided to me. This has been a very smooth and easy process, so thank you very much, Joshua and Bell Honda! read more

Had some parts ordered and only one item was delivered! I spoke to them 5 times! And they kept saying the items were going to be shipped out. It's been a month and still no parts! Never doing business again! Customer service is so bad no wonder they have 3 stars!!!! read more

Here we are in May, after purchasing a car with an IOU for repairs from Bell Honda at the tent event. Our car we purchased was a 2013 Chrysler 200, that had a brake squeak( after being told they were brand new) and a clicking from the passenger side engine area. We were told we would receive a call with the appointment in a few days to get everything fixed and such. Up until May, nothing- with us calling trying to get an appointment scheduled. So, on a Friday evening our car doesn't start, yay. Call Bell Honda and the GM offers a tow to have it checked out. I'm not sure about you but when I'm offered something because your lack of professionalism, I don't pay for it. Nor am I going too. Car gets there, apparently the actuator is a common problem in this car that needs to be fixed. Cool, understandable. (back track, car wouldn't start due to a faulty battery- and from my minimal research, the actuator runs when the car is off when its doing what it did in our 200, and drain the battery). Okay, so they want $270 to replace a battery, which their used car included a new one of. You're new batteries don't have a warranty on them? Doubtful. Oh, and they want $300 for that "offered tow". Now, moving forward- they call Monday saying the car will be ready at 5, oh yay! 430 rolls around and we get a call saying the cars having Transmission troubles. Oh really? From a dead battery? Okay whatever - they pull the Transmission and there's metal chunks apparently. And we purchased the MPP coverage from Honda, so I'm not worried. Replace it, give us a rental car- as your coverage states you would, it's been 4 days. Nope! Chrysler still has it covered over the powertrain warranty so Honda wants to send it there. So what the point of this MPP coverage? Since apparently it's worthless. Now Honda won't issue a rental car because it's at Chrysler, and MPP won't issue a rental car because they have to be told it's not the error on our part. 5 days, no repairs other than a battery, and we still can't get a rental car from either place? You're dropping the ball Bell Honda. It's not that hard to simply say, here's a rental- our bad. Oh and stop with the lies. You didn't send the car to Chrysler when you said you did, and you didn't talk to MPP when you said you did. Honestly I can't in good faith ever recommend someone to you, or your service department because there's not enough lube for the treatment you guys give. Now off to Autonation Chrysler, they're being just as bad read more

I was contacted by bell Honda because I previously bought my car from the which was a very bad experience. They promised better customer service because of new managements supposedly. Well I went back looked at a car but had to leave before I left I was promised 90 day no payments if I took the car, I Went back And got the car, no 90 day payment was given, the car was making a noise right when I drove it out of the lot they told me to take it back to service and when I did they sent me to the original dealership of the car sense it was under warranty they didn't even take a look they didn't even check the car they just sent me away. I'm still waiting on a call back for other things they promised and nothing. It's been over a month read more

Bell Honda is very deceptive and scam people. They fraudulently fill out paperwork. I know this first hand. I went to buy a car from them. I was told my credit was not good enough to get the loan on my own. I needed a co signer. My mother co signed, or so I thought. I found out a few weeks later when the finance company sent the payment in the mail. It came in my mother's name. Turns out they made her the owner and me the co signer. She does not need a car. She has her own with only 24000 miles. Every question was directed at me, not my mother. The down payment came out of my bank account. They had me ring the bell. They even let me take it for a test drive even though I forgot my drivers license and left it at home. They asked my mother if she had a drivers license she said yes. They took it and said it was good for me to test drive. My mother has never driven this car and never will. I am so angry at BELL HONDA for doing this to my mother and me. I might even report them to the Better Business Bureau and the Attorney General Of Arizona. I will not stop until they are investigated and hopefully punished for what they do to people. NEVER BUY A CAR FROM BELL HONDA.They are truly EVIL. read more

I have had dealings with the Bell Honda Service department on three occasions. Each time it's been a poor experience and the first two times I said, "maybe it's just a one off." But I'm done. They have consistently under-performed and in the same ways each time. They outright lied about the time it would take to service the vehicle on all three occasions, as well as about other matters. They were bordering on rude on all three occasions. I could go into lengthy detail but I'm just done. It's obvious they don't care about customer service because they basically tell you that. They aren't willing to doing anything more than the minimum. To give perspective to my comments: I have never written a bad review about a company in my life. read more

Absolutely horrible, they are manipulators! Sold me a faulty car. It was my first time buying a car and they completely took advantage of that. After 3 months my car was already in the shop and the warranty i was told to get on it supposedly didnt cover it. Dont buy a used car from there! read more

Best experience with Adrian Pasqualini!!! He made everything so easy and such a smooth process. He had us laughing and kept it 100. I definitely recommend him. read more

No stars is not a option so had to give one. . The car we bought there was a mistake and will definitly be spreading the word not to give this dealership any business...to many lies from salesman to general manager to finance manager....they already lost 2 vehicle purchases from me and more to continue from networking. Being honest is the right thing to do and in the end makes your more money Bell Road. Fyi. You do not have to agree to finance a 500 wax job on the paint unlike they tell you. Lol. read more

This Bell Honda is THE WORST! DONT ever come here to get your vehicle, or your vehicle serviced, or upgrade . They promise you that they will help you and assist you with anything and THEY DO NOT. The manager there Axel is HORRIBLE . The whole atmosphere and environment there is Disgusting. Every sales rep there in specific James do not know how to do their job. In general please DO NOT waste your time coming to this dealer. If anything I recommend going to the Honda on 16th St and Camelback. Their staff is BEYOND friendly and willing to help and no cost no matter what! They do what they can for you! read more

Horrible! Beware - I would give them a zero star rating; however, that is not an option. On May 7, 2019, my daughter put her 2016 Honda Accord in Bell's service garage for an all-over check to be sure the car was safe to travel back to central Pennsylvania; a 2,300 mile trip across the country. During the appointment, my daughter calls with the estimate - three new tires (the fourth was replaced last summer). We paid $535 for three new tires - NOTHING else needed. On May 9, her father and I flew to Phoenix from Pennsylvania, and on May 11 we left Phoenix to drive the car home. We never thought to check the tires until we stopped in Illinois. HMMMMM, the three tires we paid $535 were never put on the car. WHO DOES THAT??? WHO??? I immediately called Bell Honda and questioned the service person that answered the phone. We called the credit card company and filed a complaint. The "Service Concierge" called back and apologized for the "oversight". Really? My words were professional, but strong. I didn't appreciate that he took advantage of my daughter, and slammed him from putting my life and my husband's life in danger. The "old" tires were so bare the threads were showing. This "Concierge" did offer a full refund and a $200 check "for my troubles". My troubles? Wow!! We stopped at the next Honda dealership and had the tires checked and replaced (the service manager at that dealership said, "yep, you were definitely taken advantage of". I filed a complaint with Honda USA, and two months later still have not heard back. Probably the last Honda we ever buy. read more

Normally, Bell Honda was my "go to" for service and car buying, but after last week, never again. See below what I sent to their GM after also receiving 3 calls and 1 email to "buy a car" after I already just bought a car, smh. I have received 3 calls and your email referencing buying a car, and I would no longer like to be contacted. However, I am glad you as a GM reached out. My car buying experience was a nightmare to say the least. For starters, I was put in the wrong vehicle even though I told your salesperson exactly what features I needed. I went back in to straighten out any confusion, only to know my only options were to spend more money on the next trim level for the features I needed, or keep the same car. I tried to go back to my old car I traded in since the deal was not even 24 hours ago, but you all declined. So, here I was stuck paying more money that I don't really have for the next trim level with the features I originally told the salesperson I needed. Today is my second day of having the second car, and I experienced more issues. One of the features I asked for was Apple CarPlay. The Apple CarPlay in this vehicle is "trash". Here's why, it freezes up on every other song so I've had to factory reset the system at least 5 times within two days, which is insane! Why even put this feature in a car if it doesn't work! I am having the service guys look at it tomorrow. Next feature was keyless entry and remote engine start, which I had to pay extra for, only to be lied to again! After speaking with Scott in Service, he told me they are only activating the alarm for remote engine start, however, I would not be getting the keyless entry feature like I had in my old Honda Civic EX 2016. Brandon and Jordan both said I was getting that feature! I am so disappointed with the whole process. After being a repeating customer and spending so much time and money (over 5 years with you guys), I'm done. I'll never buy a car from your dealership. This was the worst, most expensive, and most unprofessional service I have ever had with you all. Please forward this to your Owner of Bell Honda, and I will be yelping my experience. My old car: Honda Civic EX 2016 First car they sold me: Honda Accord LX 2018 Second and final car they sold me: Honda Accord Sport 2018 read more

Dealt with many dealerships this week while looking for a car, Bell Honda was BY FAR the worst, slimiest, lying dealership. So frustrating. They are the biggest bait and switch people. Ugh. Still not over being lied to over and over to my face. They are the cliche used car salesmen. Avoid! read more

I moved to the area and was nervous looking for a reliable service center. Josh Hansmeier welcomed me on my first visit and I have never been anywhere else. He was friendly and knowledgeable and even helped me save a few dollars by giving honest recommendations. Can I leave six stars ? read more

SCAM ALERT! I called Bell Honda and spoke to sales manager, Brandon Latour. I asked if he had a particular vehicle that I had a hard time finding in the south western region. He said they had the exact truck I wanted on their lot ("I'm looking at it right now. Come on down!") getting me to drive all the way down there to find out that they never did. (To Bell's credit, I worked with Brent Harris once I got there, and found him to be a VERY professional and knowledge sales person. I would have purchased from him, but the flat out lie from Brandon Latour made it impossible to do so. If you do decide to go here, ask for Brent Harris.) I ended up getting a call from AutoNation Honda Chandler as I walked out the door, and was informed that they did have the exact vehicle, and it was the newer model year. The price was better than what anyone else quoted for last years model, and there was no haggling or B.S. involved. read more

I'll write a full review later, but let's just say that at the end of the process when someone has purchased the car and you've been waiting for 3 hours and you say you're not interested in the warranty, take me at my word - I DID NOT WANT YOUR FUCKING WARRANTY ROY AND IRON. Two of the slimmest people I've ever dealt with after buying cars for over 3 decades. I'm still pissed. Should have fucking walked out but I liked the young kid who sold us the car. read more