Overall the establishment is clean, and fast service. I have tried the ultimate nachos and they…read morewere pretty filling. They come with chili, cheese, olives, jalapeños, tomatoes, sour cream, and avocado. The soups are ok just a bit water down for my taste, the baked potato soup is ok and not that many potatoes in them. The chicken and dumplings has good flavor but again not that many dumplings. The grilled chicken sandwich is ok but but need a bit more seasoning for my taste. The best salad that is on point is the southwest chicken salad, and their house dressing. Over all a bit over price but good healthy options for lunch.

Employees don't actually read order tickets. Almost always missing something from my order. I'd say…read moremy food is wrong 25% of the time. Anytime I try to add extra of something they put none of it in at all. Maybe the way the tickets print is the problem but more training should definitely be done on how to read their tickets to avoid the issue. Cause it is way too frequent. Honestly done coming here at all

Big Apple Bagel is a really solid spot if you're looking for a quick, satisfying breakfast or…read morelunch. The bagels are fresh and have that perfect balance--crispy on the outside and soft on the inside. There's a good variety of flavors and spreads, so it's easy to find something you'll like. Service was friendly and efficient, and the staff kept things moving even when it got a little busy. The coffee paired well with the food and did exactly what you need it to do. The atmosphere is simple but clean and comfortable, making it a nice place to sit down for a bit or grab something to go. Overall, definitely above average for a bagel spot, and I'd come back again.

Big Apple Bagels is a solid, no-frills bagel shop that delivers exactly what you need for a casual…read morestart to the day. The bagels are good, the setting is relaxed, and it's an easy place to sit down, have a bite, and catch up with friends. While nothing on the menu particularly stands out, the variety of cream cheese options adds a nice touch, and the coffee is arguably some of the best in Elgin. It's a dependable spot that does the basics well.

Joined the app about a month ago, but been a fan for awhile. Today I received a text about a deal…read moreon delivery - never done with them, so I thought heck, I'll do it. Ordered my food with instructions about sending a text a a Pic when it arrived. Customized my free sandwiches (because I had rewards) left a nice tip because my order was basically free. My order was placed at 12:21 as per my receipt and my text with Pic came in at 12:42 as per my phone. See the lusciousness below! Thanks guys, you really are Freaky Fast!

i get home with my pick up order and the sandwich is a mess. mayo and turkey all over the bun. how…read moreabout spend 5 seconds to make the sandwich properly.

I've never had nothing but a good experience with this location…read more I can't say I eat here often, but the times I've been here have always been satisfactory. Staff is mostly young, hard working and eager to do their best. Food quality is good and consistent. They don't force a tip, so I'm always happy to give one!

If I could give this place zero stars, I absolutely would. This was one of the worst customer…read moreservice experiences I've ever had, and what happened could have had serious consequences. I ordered an Original Pizza Melt for my son and made it very clear that I wanted only sauce, cheese, and bread. I specifically told the employee that I did not want any meat or other toppings because my son has food allergies. This wasn't just a preference--it was for his safety. Despite giving clear instructions, they completely ignored my order and loaded the sandwich with ingredients I specifically asked them not to include. When I got home and opened the sandwich, I couldn't believe what I saw. It was completely wrong. At that point, the food was unusable because my son is allergic to several of the ingredients they put on it. A mistake involving food allergies is not something to take lightly. Restaurants have a responsibility to pay attention when customers make allergy-related requests, and this location completely failed to do so. I called the store expecting them to make things right. I wasn't asking for anything unreasonable--I simply wanted a refund because the mistake was entirely theirs. Instead, I spoke with an employee named Mai, and she was unbelievably rude from the beginning of the conversation. She immediately refused to refund my money, didn't apologize, didn't seem concerned that the order involved a child with food allergies, and offered no solution whatsoever. I even explained multiple times that my son could not eat the sandwich because of the ingredients they added, but she showed absolutely no empathy or concern. Instead of taking responsibility, she told me I would have to contact corporate if I wanted to file a complaint. When I expressed how ridiculous that was for something that was clearly the restaurant's mistake, she basically told me, "Tough luck." I have never been treated with such disrespect by a business. Good customer service means owning up to mistakes and fixing them--not dismissing customers and acting like their concerns don't matter. What makes this experience even worse is that the issue involved food allergies. If a restaurant can't follow simple instructions that are clearly given, it puts customers at risk. That's unacceptable. A simple apology, a refund, or even a replacement would have gone a long way, but instead I was met with indifference and hostility. I will never be returning to this location, and I wouldn't recommend it to anyone--especially if you or a family member has food allergies or dietary restrictions. If they can't be trusted to prepare an order correctly or handle a legitimate complaint professionally, they don't deserve your business. Save yourself the frustration and spend your money somewhere that values customer safety and treats people with respect.

Very impressed with this store and their management! We had a mix up with our order, they gave us a…read morecall back within the next hour. Offered to make it right the next time we come back. I really appreciate their customer service and being willing to make it right! I will always come back to this location!

First, this location is quickly becoming my fav! Every employee is so nice! The sandwiches are…read morefantastic, bread is always good, and the cookies are top notch. I've been a few times during lunch and the wait is reasonable and there's plenty of seating. Rumor has it there is also a drive thru (screeeeeeeeam!)

Many of us, in our group, meet up here every few months or so. Beers are cold, food has always…read morebeen good (great pub burgers for me) and the service has always been good, especially for a large group that just rolls in unannounced. The worst thing that ever happened to me here was they ran out of tater tots. So, that's pretty good, I guess. It's easy to find, easy to drive through down Lake Street. All in all, a great place I would recommend.

Just ok. Needs to have better beers and drink specials. Servers tend to be a bit rude if a customer…read moredoesn't "look the part." Feels like any elgin bar in the area for a bit more of the price.

This is my go-to restaurant in Elgin! Delicious and super healthy. Wonderful staff that really get…read moreto know their regulars. I recommend it highly.

Vegan food Fresh juice…read moreService is great Ambiance is super chill 10/10 love it !! I love this place

Family dinner was a breeze today thanks to a promotion at Lou Malnati's Pizzeria! All it took was a…read morequick trip to this location for pickup. Note: this location is pickup-only--there's no dine-in. To make the most of the deals, we placed two separate pickup orders and were able to score both a promotional medium deep dish and a personal deep dish in one trip. Tip #1: Mark your calendars for June--National Cheese Day is when Lou Malnati's usually runs a great promo: buy one medium pizza, get a free medium cheese pizza. My husband spotted it on Facebook, and we ordered a medium Chicago Classic ($26) with their delicious sausage and got a medium cheese pizza (valued at $22) for free. Tip #2: Always order through the Lou Malnati's app. You'll earn points and get extra perks--like a welcome offer when you sign up. We received a deal for a free personal deep dish or small thin-crust pizza (with a $10 minimum purchase), valid for 14 days. We used that reward to place a second order for personal deep dish Chicago Classic ($12.95) and a personal deep dish Sausage ($12.20), and the app applied the $12.95 credit to our subtotal. I had expected it to apply the lower amount, but actually applied the higher amount which was great. Tip #3: When placing your order in the app, it defaults to in-store pickup. If you want curbside, you'll need to log into your account on a browser to update the order and switch it to curbside pickup. It's a little workaround, but it will work for you if you needed to just stay in your car. The only downside was the curbside pickup experience. After arriving and marking "I'm here" in the app, nothing happened--the app didn't indicate anyone was coming so we waited a few minutes and called the store and they said they will come out. They were friendly and quick so we had a good experience on this run. I do wish this location offered dine-in, but it's a smaller space and currently set up for takeout only. Overall, today was a win. Thanks to Lou's promos, we had enough deep dish to feed our family of six. We finished one medium deep dish pizza in one sitting and still had a medium and 2 personal deep dish pizzas for leftovers (this week's lunch is set!). The kids and our moms really enjoyed the pizza, we had Italian café music playing in the dining room and it turned into one of those simple, cozy nights that just felt special--la dolce vita!

I have given this place two chances and their subpar customer service has been awful both times…read more Rude and disrespectful to customers for no reason. It's take-out only so your customer interaction is short. There are way too many pizza places around to deal with this level of disrespect for average pizza. (There was a young guy working who was professional and pleasant)