Family dinner was a breeze today thanks to a promotion at Lou Malnati's Pizzeria! All it took was a quick trip to this location for pickup. Note: this location is pickup-only--there's no dine-in. To make the most of the deals, we placed two separate pickup orders and were able to score both a promotional medium deep dish and a personal deep dish in one trip. Tip #1: Mark your calendars for June--National Cheese Day is when Lou Malnati's usually runs a great promo: buy one medium pizza, get a free medium cheese pizza. My husband spotted it on Facebook, and we ordered a medium Chicago Classic ($26) with their delicious sausage and got a medium cheese pizza (valued at $22) for free. Tip #2: Always order through the Lou Malnati's app. You'll earn points and get extra perks--like a welcome offer when you sign up. We received a deal for a free personal deep dish or small thin-crust pizza (with a $10 minimum purchase), valid for 14 days. We used that reward to place a second order for personal deep dish Chicago Classic ($12.95) and a personal deep dish Sausage ($12.20), and the app applied the $12.95 credit to our subtotal. I had expected it to apply the lower amount, but actually applied the higher amount which was great. Tip #3: When placing your order in the app, it defaults to in-store pickup. If you want curbside, you'll need to log into your account on a browser to update the order and switch it to curbside pickup. It's a little workaround, but it will work for you if you needed to just stay in your car. The only downside was the curbside pickup experience. After arriving and marking "I'm here" in the app, nothing happened--the app didn't indicate anyone was coming so we waited a few minutes and called the store and they said they will come out. They were friendly and quick so we had a good experience on this run. I do wish this location offered dine-in, but it's a smaller space and currently set up for takeout only. Overall, today was a win. Thanks to Lou's promos, we had enough deep dish to feed our family of six. We finished one medium deep dish pizza in one sitting and still had a medium and 2 personal deep dish pizzas for leftovers (this week's lunch is set!). The kids and our moms really enjoyed the pizza, we had Italian café music playing in the dining room and it turned into one of those simple, cozy nights that just felt special--la dolce vita! read more

See all

I have given this place two chances and their subpar customer service has been awful both times. Rude and disrespectful to customers for no reason. It's take-out only so your customer interaction is short. There are way too many pizza places around to deal with this level of disrespect for average pizza. (There was a young guy working who was professional and pleasant) read more

Went back. The key to this location (for me) is to stick to the thin crust. They do it right. I love the hot honey pizza. The other week we were in there to pick up our pizzas and and there was an unruly customer demanding their order and even throwing someone else's pizza order on the floor which required multiple staff members to come up front to assist, and as a result our 3 pizzas had to be remade because they got burnt. Not only did the manager re-make us new pizzas - they also gave us a certificate for 3 additional pizzas due to that customer's ripple effect on their staff and delay in the order. Much appreciated, thank you. read more

They get the order wrong each time. Last night is was on a large thin crust...cheese and sausage...instead it was only 1/2 sausage!!! 350 for extra cheese ...was not cheezy at all....and the last 3 times the crust tasted like card board...use to be so good. I'm ordering from Nicks next time. read more

This restaurant has outstanding customer service!! I ordered a deep dish pizza for deliver and the doordash driver ruined my pizza. He pulled it out of the bag to hand it to me and didn't keep it level (literally pulled it out at a 45 degree angle) causing everything to shift to one side. When I contacted Lou Malnati's, they made a new pizza for me for free (which I picked up). They then sent me an email with a $35.00 coupon towards any future purchases. The driver did NOT work for Lou Malnati's. He was a door dasher. Therefore Lou Malnati's had no recourse with the driver. Not only did they have to eat the cost of a 2nd pizza for me, but they also sent me a $35.00 coupon because they care about their customers. They not only made it right by making sure I got a proper pizza, but they went above and behind with the coupon. read more

If it wasn't for Lou's being so dang good, I'd Never come back to this location. Super slow customer service, time frames for pick up 10-20 mins off. Not to mention the 10-15 mins waiting on hold I get short staffed but then I show up and it's not correct so, it's gonna be another 5-10 mins. Yikes! read more

Can I get what ordered ? My entire order was wrong. We got everything home , only to find missing items and incorrect pizza toppings. The service at the carry out store was terrible. Management needs to re-vamp the system. Extremely poor. read more

Wow! What a disappointment. While I am not a regular Lou's customer as I am a diabetic, every once in a while I enjoy a Chicago Classic and have ordered it for many years without being disappointed. That changed today when I ordered from the Elgin, IL. location. Just looking at it when I opened it I noticed it did not look like a typical Lou's pizza, as it looked watery. I was indeed hungry and craving this pizza so I cut it and ate it. It was very unsatisfying and had no flavor at all. Each slice was limp and everything about it just did not have the flavor I craved. It seems like either Lou Malnatis as a whole is trying to save money, or this location is as it was not even close to the great Lou Malnatis flavor. Do better guys!!!!!! Im not looking to get free food, I just want it known that something is not right at that location. read more

This is a great Take our Lou's. Make sure you call in early enough or you will wait for your pick up, They have tons of Elgin timepiece clocks on the wall honoring the City's rich history in Elgin time piece clockmaking . The pizza was perfect although it's so rich I could only eat one piece . We had an XL sausage & mushroom . To the Malnati family please open a restaurant in So Cal - preferable west LA or SFV . Pizza really sucks here and the best we have i chicago food is an authentic Portillos by Knotts Berry & a Rosati's franchise way out near Riverside , too far from the west side or Valley . I normally have to order .com Lou's to go & have the frozen shipped. read more

See all

Placed an order for pick up and this was the second time they "lost our order." Husband had to sit and wait for 40 minutes while they made the order (which they got wrong). No compensation the first time they forgot and this time they gave him a free slice of pizza to "compensate" for his wait. Never going back. read more

This is that place you go to when your partner can't pick a place to eat. When in doubt, Lou Malnati's Pizza FTW. I love going here when I'm hungry but too tired to make food but want something hot, fresh and ready in a reasonable time. Also one of my top picks whenever I'm in a pizza mood. I like their deep dish and how they cut their sausage and layer it under the tomato sauce and cheese. And if you love garlic, and I mean LOVE garlic like me, you will enjoy every bite. None of that garlic seasoning. All chopped up garlic. I was a confused about one of their pasta dish though. I ordered pasta for the first time. On their website, the description didn't mention mushrooms. So it was upsetting to find mushrooms in your pasta dish and mushrooms would have definitely been an ingredient I would have requested to be taken out. Sadly, we gave it to someone else in the house that loves mushrooms. The slices were way too big to not add that in the description. Very disappointing and hopefully they update that. read more

See all

pizza is good but my order is NEVER time when I do curbside. very disappointing since I ordered with plenty of time

This place does their pizza well, not soggy and wet as I've had them come from other Lou's so it's a great place to get pizza!

Classic Lou's taste. Can't go wrong, it's always just right. Just wish they offered dinning in. Would love to have a dine in option.

Strike three: First time eating Lou Malnati's pizza was downtown Chicago and I couldn't get enough of it. Today I've tried my neighborhood Lou Malnati's for the third time and for the third time I've been very disappointed. I've tried The Lou , , deep dish cheese and today the The classic and I don't know why it tastes so different but it has never tasted anything like the pizza I got at a Chicago location . Today , there are four of us eating and all of us are unhappy with the taste of the pizza. The only reason I'm giving them 2 stars is because the crust was cooked nicely, it was tasty and crunchy but that was the only thing edible today. read more

Lou Malnati's Pizzeria - Classic The Malnati Chicago Classic Pizza - Pizza Near Me - Elgin, Illinois

Pizza would have been good if they hadn't left it on our front porch, never rang the door bell and delivered it at a different time than they stated. Ice cold, sat on our porch in 0 degrees for 20 minutes. Delivery timing was way off. read more

I love this place but lately they have really been screwing up my order. I don't have $50.00 to throw away. My pizza has been cold and soggy. They sent my last order with busted salad dressing. They dropped my salad dressing on the floor and gave it to me anyway, do you know how nasty that floor is and how much traffic comes through that place. I have not been back since. read more

Lou Malnati's Pizzeria - Deep dish pizza and salad - Pizza Near Me - Elgin, Illinois

So, apparently Lou Malnati's in Elgin does not accept cash anymore!! What kind of pizza restaurant with delivery does not accept cash? Unbelievable. Guess they are too big they can do whatever they want. I'm done with them. There are dozens of other pizza places nearby. read more

Their Lou Malnati pizza was really really good. I liked it better than the Chicago classic. Was in the mood for wings and they did not disappoint! Really meaty and their hot sauce was delicious! read more

Sheet of sausage... need I say more? . Always look forward to Chicago area visits. The best of the best!

Love the pizza but not the service! Expect to wait forever.. ordered simple thin crust pepperoni pizza. Was told it take 30 minutes - got there was told to take another 15 minutes .. took 20 minutes. I've been to this location several times but not sure I'll be back. read more

Lou Malnati's Pizzeria - Pizza Box - Pizza Near Me - Elgin, Illinois

I have always enjoyed the Lou Malnati's sit down restaurants. This is the fast take out version in Carpentersville, IL. The taste is the same as well as the ingredients however the half cooking and freezing then final cooking at the satellite stores causes the pizza texture to be less than stellar. It would be ok as a $15 or less pizza for a large. At $25 it is not the same experience as fresh at the sit down restaurants. Probably will not do the take out anymore. The service and people at the place were great, it's what they had to work with that was the problem. read more

I've had it with this place. The first time we went there the pizza I was 20 minutes late. And although the manager came out and apologized and even said that he would refund the amount of the pizza it made me feel a lot better I may be thinking that it was a one off instance. So we went back the Next weekend and the same thing happen. And the woman who was working outside had an attitude. Not to mention that the manager from the previous week told me he was going to refund the amount of the order of the pizza and it never happened. I'm done never again. There's plenty of choices for pizza in this town. It will never again be Lous read more

I can't belive I had never seen this place and once we did, we can't stop coming here. It is so good. I only wish you could sell breadsticks though? That would be so nice. The salad is delicious, the wings are really yummy. And of course the pizza is so good. Never fails, ever. read more

I ordered from this location and I asked for easy cheese extra sauce and they gave me extra cheese easy sauce and it is a mess that we aren't able to eat cuz look at it! it comes apart the second we touch it! carpentersville is way better read more

Lou Malnati's Pizzeria - Deep Dish Cheese Pizza - Pizza Near Me - Elgin, Illinois

Not the best effort on my order tonite. Pizza was a bit blah, crust not done as much as I ordered, the salad didn't taste great (dressing was fine) just overall not what I expect from a staple pie. Granted, I had to drive it home across town which sogged up the crust a bit, but it still wasn't in the oven long enough. I guess I just have to live without it because I will not order this to sit on the city any more. Not safe any longer. Its a shame. Used to like yas read more

Order pick up time was 7:05 pm. Then you arrive to standing room only and are told they are running about 45 minutes behind. Well even that was an underestimation. Walked out with the WRONG, Cold pizza at 8:30! No one was in control or had any idea what was going on. Will never return. read more

Manny the General Manager from the Elgin location is Ahhhmazing! He really helped me out today. I needed dinner delivered to a family outside of his delivery zone. Not only did he accommodate my request but he was very understanding to the special circumstance. Thank you Manny you ROCK! read more

The last couple of times I have gotten a large sausage deep dish that I would hardly consider a deep dish. There is barely any cheese. Now I don't know if this is something this location or all Lou's have cut back on but to me a deep dish should be loaded with cheese whether or not you have a sausage patty on there. Lately when I call they started asking if I want extra cheese which although I don't think I should have to pay for extra I may have to start doing just to get more than a thin crust pizza amount of cheese on my deep dish. Please see my pictures as I think they show pretty clearly how thin this pizza is. I tried a Nancy's stuffed just to confirm and the thing was about twice as thick and loaded with cheese. read more

Lou Malnati's Pizzeria - Pizza Near Me - Elgin, Illinois

See all

My service was terrible dealing on the phone and getting pizza at the restaurant. The parking is terrible around 6:00 on Saturday evening. Would not go there again! Moved into Elgin area and definitely will go somewhere else where they appreciate newcomers! read more

My first time at this location and stopped by to get a Chicago Classic Pizza. The wait was a bout 30 minutes in the carry out area. There is parking behind the Chase Bank FYI. My order was taken by John who apparently doesn't know how to give you the pen to sign your check. Instead John throws the pen at the counter instead of giving it to you in your hand. Lucky for you John I was in a good mood. John is a dick don't be like John People. read more

Great pizza at a pizzeria that serves good ingredients at very reasonable price. This place is in the same category of quality as the bigger custom pizza makers at a better price point and quality level. read more

I'm a fan of Lou Malnati's sit-down restaurant over in Schaumburg so I was happy to see a carry-out branch open up nearby. I ordered the large 16" thin crust sausage pizza ($14.80, $16 after tax). It was done in the quoted 30 mins. The pizza was good when hot, but it cooled fast. The crust was very thin in some parts, the thinnest I've ever seen LM's pizza before, and I've eaten it often. Cheese and sausage were okay, but not as good as I'd like or remember it being. I'd rather order from White Cottage Pizzeria for a nearby option (better sausage and cheese quality, and they also offer coupons) or just get a frozen thin crust Home Run Inn Pizza for $6. read more

See all

First and foremost- the most important thing you need to know about this location is that it is carry out and delivery only. Our experience with this particular location was through delivery. The pizza delivered was absolutely delicious, still piping hot and toppings were all great. The delivery driver arrived 15 minutes before they said they would arrive on the phone- so that was a pleasant surprise. Lou Malnati's Pizza is delicoius and has the best crust for their pizza. We will certainly order pizza from this location again now that we know it exists (advertising might help as we didn't even know Lou's had come from to Elgin). Love Lou's, and we'll be ordering delivery from here again soon! read more

Hit or miss on quality here. Most recently ordered online for a deep dish Lou with no mushrooms, extra spinach and tomatoes, and extra cooked. The pie was actually severely UNDERCOOKED with hardly any sauce. Pretty disappointing to pay that much for a pizza and it sucks. I've had better experiences at this location but not sure if I'll be ordering from here again after the most recent one. read more

I really want to amend my previous message. The management at this Lou's and the regional level read my review and got in touch with me. I was extremely impressed with their professionalism and willingness to listen to my frustrations. I will definitely be going back, I fully believe that my complaints were those of a new store, working out the kinks. I know the employees at this store are supported and will get the order times and cooking times straightened out. read more

When you order online and they give you a 5:50pm pick up time, I will give a 10 minute grace. Poor planning on your part makes you lose a customer. Yes I know it's Valentine's Day but adjust your computer. After a 50 minute wait got home and received a heart shaped pizza which I did not order. read more

Moved out here in February of this year. Have placed orders four times and only once has my order come out right. A friend told me that their carryout restaurants don't measure up to the sit down restaurants. I have ti agree with him now. I just pick up a Malnatis pizza whenever I'm in Schaumburg - they never disappoint. read more

Pizza is great but service sucks at the Elgin location. Almost 90% of my orders are never ready whenever they say it is leaving me sit even longer in the waiting area with all the other angry customers waiting for their late orders. If it's going to take longer let the customers know so we don't have to sit here getting even more angry and inform us when the order is placed. read more

Lou Malnati's is a classic Chicago pizzeria and 1-800-lou-to-go kept me sane when I lived elsewhere. However, this location seems to struggle with customer service. This is a take out only location with a counter and register in front, and the kitchen in the back. Unfortunately, no one here really pays attention to the counter. On my most recent visit, I rang the bell and waited a minute, and nothing. I then rang again and waited. A girl came and confirmed I had placed an order online and it would be ready in a few minutes. I sat down, and the girl disappeared in to the kitchen leaving me alone with my thoughts and the hum of a couple of fridges. I waited 5 minutes, and nothing. I waited a few more, then rang the bell again. And waited. A different girl came out and asked how she could help, I told her I was waiting on an order. She went in the back, and a couple of minutes later came out with my pizzas. So apparently my pizza had been sitting on the rack almost from the time I arrived. When the pizza was finished, they boxed and set it in the rack, without bothering to tell me my pizza was done. It is now almost 15 minutes later. A ten minute drive home, and no surprise the pizza was cold. Good pizza, when it's warm. It probably won't be warm. Skip Lou's and head across the street to Nick's where they have an army of people who attend to your every take out pizza creation need and never abandon you to the drone of cold fridges. read more