My husband and I purchased leathered Mont Blanc quartzite from Bedrosians, and it was installed in our home July 7th by a fabricator that was recommended on a typed list given to us by a Bedrosians' salesman. Shortly after the countertop was installed, I noticed a place where the slab material had been filled in with clear resin; after looking more closely, I found another larger area (about 2.5 by .5 inches) that had been filled it with a grey pigmented resin and I also found a smallish crack that extends from this area that had been filled in with clear resin. Tracing the areas back using landmarks in high-density photos taken in the slab yard reveals that all of these defects were present when the slab was sold.
When I called the Bedrosians corporate office, a manager informed me that I am not the customer, and that I cannot make a warranty claim. Unlike other companies that I considered purchasing from (e.g., Arizona Tile), I now believe that Bedrosians pushes customers to select a fabricator so that the actual customer cannot take action when there is a problem. Nonetheless, since Bedrosians is such a huge national company, I still was hopeful that the local manager might be more sympathetic. Indeed he seemed to be, and he acted fast by making a trip to our home to look at the blemished stone that now sits in on our custom cabinets. Upon examining the areas of concern, his immediate reaction was to say that the defects were not there prior to being fabricated. However, when I showed him photos of the defects in a picture from the slab yard (note- once you know what you are looking for, the high density images on the iphone enable you to do point tracking to match), he immediately asked for the slab yard photo to be sent to his company email account. Before leaving, he cautioned me that it was unlikely that the company would take responsibility for the flaws. He told me that the fabricator should have seen them. While I do agree to some extent, I also contend that the leathered material makes it more difficult to see the flaws, especially when there is any dust on the stone. I also must point out that someone prior to the fabricator saw the flaws because this prized and Bedrosinas-promoted costly stone had been filled in with pigmented material prior to being prominently positioned on the showroom floor. It is one thing to make a mistake; how a company handles their mistakes reveals what sits beneath the surface, the true character. A letter sent to the claims department via the local manager along with a Power Point presentation full of photos has received no response in more almost three weeks. Calls and text messages to the manager are returned with promises that I will receive a response in a day or so; this has been the lite-motif since first meeting him on July 26th. I do realize that I am not sure that I really want the probable unsympathetic response to their slight-of-hand.
Keep in mind that it is unlikely that my flawed Bedrosians stone is the only one; my slab was one in a large series (-think about how much they profit from each thinly sliced piece of stone). IF THERE ARE ANY OTHER BUYERS WITH LEATHERED QUARTZITE, PLEASE LOOK CLOSELY at your COUNTERTOPS. I believe the wire brushes are used to take off material during leathering process causes the brittle stone to disintegrate. For all future customers, if you are considering buying stone from this company, do not just go with the seemingly reputable name and think twice about the process; read the online warranty information, and consider that they leave you with little recourse in a lopsided process. Ask yourself why Bedrosinas pushes the customer into having a fabricator buy the stone so that you have no voice. Looking closely, you might see that the emperor (i.e., a company that touts itself as being repeatable) is really a street fighting con artist that cares very little for the actual customer (i.e., the homeowner that buys its costly stone). read more