TWO ORDERS arrived heavily damaged and missing pieces. I called customer service/messaged on August 3rd. It is now August 30th and we still have not received tiles for our renovation. I had to file a credit card dispute because i would have missed the 2 month deadline, so I was left with no choice. Will attach photos of damaged items. Also attached the missing items and broken items in the order and I want a refund for at least $850 for the damaged/missing items and needing to pay my contractor extra to go buy materials and prolong our renovation project. Photos of damage posted. 4x24 Calacatta Super White Honed Tiles 2 CT BROKEN AND CRACKED Clara White Wall Tile 2 3/4 x 11 Matte 7 CT BROKEN AND CRACKED Thaddeus White Field Tile 24 x 48 Only received 4 CT when I ordered 8 CT We demand a refund for the broken/missing tiles and the taxes/delivery fees we had to pay. Company has made no effort to help us in either getting reimbursed or getting us the tiles we paid for to complete our renovation. We are never buying from this company again. read more

Bedrosians Tile & Stone - Building Supplies Near Me - Orange, California

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Beautiful store, super tidy & clean. friendly staff. Manager Israel is on it and He showed me around and knew exactly what to show me based off only a few style ideas I had. Very knowledgeable. I Picked out the most beautiful quartzite, a true original piece, I'm drooling thinking about it and can't wait to receive it! Remodeling 3 more bathrooms can't wait to come back to browse around and get help from the experts. read more

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Best tile selection! Great service and always in stock items They have so many tiles to choose from Grout always in stock Slab yards read more

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We went to their warehouse, great inventory and found a slab we liked and asked to have a quote emailed to us after we completed their information form and we never heard back from them. Decided to go with company that provided better customer service to buy our countertops slabs from. read more

They didn't have the largest selection but they did have a fair selection and the customer service was exceptional. In addition, they would give you an idea of the pricing which was helpful when you were looking without your contractor. Everyone was courteous and wiling to answer our questions. read more

A huge slab center. They have a variety of different stones, styles, and colors. It is a warehouse, so you can feel free to roam around. The staff is pretty good about finding you while you're looking and greets you kindly. It does have a very do it yourself feel to it (self explanatory though), but if you have questions they are more than willing to help. read more

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This place is awesome, since we have been coming to this place for many years it's our first choice. With this virus situation we are in the middle of doing our kitchen and went to visit a few places- we ended up her and again they hit a home run! As usual they are awesome... ask for Israel or Johnny...they will take care of you. We ended up getting an awesome deal on slabs of granite and also.....they have a great clearance section. read more

Bedrosians Tile & Stone - Our counter too-super happy! - Building Supplies Near Me - Orange, California

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We got a great stone there. They had a nice selection and you should ask for India. She is very professional.

I had a positive experience with the sales person who convinced me the beautiful porceline slab was the way to go. Scratch resistant, takes a higher heat without damaging the counter top, and absolutely beautiful! It looks like marble without the maintenance. I higher education one of the installers they recommended. We covered the counter tops with a thick brown paper until all construction was complete. Within weeks of removing the protective paper, we found scratches on the Porceline. Nothing unusual had been on the kitchen counter and we had moved into the house. I initially called the installer, which is what Bedrosian's recommended. He sent someone to try to fix the scratches. The Refinisher told me they could not be repaired. I went back to Bedrosian's. It took 3 calls, 3 emails, left a message with the sales person and still I got no return call from the manager of the Orange store the two slabs were purchased from. I called the manager of all the stores and was able to speak with him. He set up a call with himself and his technical person and I was then, for the first time told that the porceline slabs are veneered! A veneer that is only so thick, and not repairable. HAD I BEEN TOLD THIS I WOULD NEVER HAVE BOUGHT THE PRODUCT! The manger swore he would make it right and we agreed to discuss it further once Covid issues calmed down. I recently sent my friend to Bedrosian to look at their slabs and warned her about the porceline. She said they were still promoting their porceline slabs and did not once mention they are a veneer and unrepairable. I contacted the manager again to get some kind of resolution, and have not heard back in weeks. I have emailed him twice and sent a third email today. They aren't being honest about the product they are promoting and they don't back up their products. Why would anyone do Buisness with them. Go see Dale at the Marble Yard. Believe me you'll have a significantly better experience. read more

Big thank you and shout out to Andrew at the Bedrosians slab yard. He helped me find exactly what I was looking for...tracked it down, had it trucked over and all slabs ready on display for me to check them out. He is knowledgeable, patient and kind. This process was daunting to me at first as I had wandered a few slab yards in Orange County and Los Angeles. I felt the most comfortable here and was guided well by Andrew. Couldn't recommend this place more. Ask for Andrew! read more

For our bathroom renovation was interested in a 3 x 9 inch absolute black tile that I had found online from Bedrosians. I called the Denver store and picked up a sample of the tile. Based on the sample we ordered the tile online at Bedrosians. Not only did it take forever to be shipped - May order and October delivery, the tile delivered is not the same tile. The sample is "absolutely" black. The tile delivered is black/gray with some specks. It is in now way similar. I went to the Denver store and they admitted it was not the same tile but because I ordered online I have to deal with online. I have contacted customer service and they refuse the do anything about it except that I can pay a restocking and shipping charge to send it back. Terrible customer service, they do not stand behind the produce or service. read more

Woof. This place sucks. I called to see if someone could help me pick out marble about 30 min in advance. Got there, no one could help, no one had any information about the available slabs. "That's Marble." Uhhhh... ok. What type of marble? Where from? How many inches is this slab? What's the approximate cost of the slab? No info. Also, they don't do fabrication here (this is NOT the reason for the 1 star review), so as an FYI, there are no remnants/scraps available here. read more

I am so disappointed of the incompetence of the sales people and management of this place. Terrible customer service! I definitely do not recommend this place!!!!! read more

Laura, Laura, Laura, this is who you need to see if you're in need of slab help. Great eye, an amazing personality, very relaxed, and patient with even the most difficult client. Thank you for your help every time I come. She even helped with the lay out of our templates. 5 star service from her! read more

Searching for kitchen granite was difficult and time consuming but Ajay Dave at this location was very helpful. He is highly knowledgeable, very patient and hard working gentlemen. I was able to pick out exactly what I want and he assisted me throughout entire time. Very happy with customer service and available product. Highly recommended read more

Bedrosians Tile & Stone - Building Supplies Near Me - Orange, California

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We bought a slab of granite we were in love with through our kitchen remodeling company. We made sure to have the correct serial number. They gave a different, much less pretty slab, with a different serial number, to the workers who picked it up. We're so disappointed! And they pretended they didn't know what happened to our slab. read more

My wife and I were at the slab yard recently to select a few granite slabs for our kitchen, our contractor sent us there and Laura was extremely helpful and very professional, she answered all our questions and we were able to finally pick the slabs we had been looking for all over Anaheim. It took us only 45 minutes to select the two slabs that we needed and the staff was very helpful too, they moved several pieces of granite for us from different areas and even put them side by side. Above all it was a very pleasant experience I would highly recommend them and specially Laura Ohh and our contractors too are amazing. Final Touch Home Remodel. Laura 714-363-9705 Final Touch Home Remodel 949 467 0863 read more

We were having trouble finding countertop material in a color/pattern that fit with our design. We were very fortunate to meet Jesus Estrada when we came to Bedrosians slab yard. He was knowledgeable and patient, answering all our questions both in the store and on the telephone. He helped us navigate the process to order the right slab for us. Thank you, Bedrosians, and thank you, Jesus! read more

My husband and I are in the process of remodeling our kitchen and bathroom. After doing a lot of research and visiting many other locations Bedrosians had exactly what we were looking for and fit our budget. Our first time here we were a bit lost and a gentleman in the warehouse named Rafael was very helpful and pointed us in the right direction. Although he was busy he didn't think twice than to help us. This gentleman should be recognized for his hard work. Second time around our contractor was with us and all was a breeze. Our salesman was very patient and super helpful as well. I will definitely be referring friends in family to this location. read more

My wife & I are remodeling our kitchen. We found exactly what we wanted st Bedrosians Orange warehouse. Sandra was very helpful and really gave us great service. We then made a follow up to the Anaheim store and bought tile from Javier, who was also very professional and helpful. read more

Bedrosians Tile & Stone - Building Supplies Near Me - Orange, California

Great customer service from all employees- sales reps, sales manager and warehouse staff with moving slabs. And of course beautiful slabs of marble, granite and quartzite. read more

Phenominial service department with Sean at the head of the dept. We ordered and bought some backspash material 4 months ago, over $1700 worth, The project changed and yet with only a minor return fee we were able to exchange the entire lot for a newer style for our home. Sean went that extra mile and actually took care of us personally enstead of just approving the return and passing us on to another associate. Yea, Bedrosians. We have purchased material from them for over a decade and have been extremely happy with the service and products purchased. You can look up and down College Blvd but Bedrosians carries 99% of what you might want and the pricing is more than reasonable. Also Military discounts apply. read more

We purchased quartzite from Carlo's at Bedrosians in Orange. He was extremely helpful and went out of his way searching for the perfect slabs. He contacted us daily while the search continued and was extremely knowledgeable about all their products. I highly recommend this stone company and Carlos. read more

I had a great experience at Bedrosians. I had a certain granite in mind. Looked at many stores. Allan saw my photo and immediately knew it. He found it at the San Diego location. I was able to go view ALL 3 slabs. Everyone at both locations were helpful and friendly. And so much beautiful granite. read more

My partner and I are in real estate and currently working on remodeling of a townhome in Westwood, When we went to Bedrosians, we had many questions about the different materials, so we started working with Claudia Vital Del Torre. We exchanged numerous phone calls and emails over a 1 month period. Claudia was always very responsible and committed to provide a great service, and has gotten back to us right away each time we had a different question, or required additional information. Claudia cared about our project, asked questions to better understand our intended design, and offered great advice and a design idea for the kitchen! As a matter of fact, after spending time with her in the office, and the slab warehouse, and reviewing different products, we have decided to replace the kitchen countertops, as well! We feel that Claudia has become part of our project now, and cannot wait once it is completed so we can send her the "before" and "after" pictures! Claudia has been extremely patient and accommodating and it is a pleasure to work with her, and so we will continue to bring business to her! We would recommend Claudia and Bedrosians to all of our friends, family and clients! read more

We just picked out our Granite here for the second time. The customer service we experienced was over the top. We received immediate attention when we walked in and did not feel rushed or pressured in any way. The sales person we had could not have been better. His follow up was exactly as he said it would be or better. I have never written a review for any business before but these guys deserve it. Isreal was our sales person and I actually asked to speak to a manager to let them know how pleased we were with our service. I will shop no where else and recommend to anyone in need of slabs. I also shop at the tile store on State College and they are the same. Thank you for caring about your customers. We are the reason you are in business!!! read more

We were referred to this and another nearby slab yard by our contractor. We almost didn't go to Bedrosians after spending over an hour in the neighboring store. So oo glad we decided to pop in since we were in the area!! The customer service provided by Ajay was excellent! He walked through the warehouse with us and gave us information on each slab we were interested in and gave us info on the general price ranges (retail of course-only the contractor gets the real price). But the selection was Awesome!so many unique color options!! Do not fail to visit Bedrosians first!! read more

Bedrosians Tile & Stone - Building Supplies Near Me - Orange, California

We needed a granite slab for our new bathroom remodel and someone recommended Bedrosians Tile & Stone to us. What a waste of time. Sure, they have a huge selection of slabs at the Pacific St warehouse, the only problem is finding a customer service rep willing to talk to you about selling you one. We wandered for over an hour throughout the warehouse, continuously walking past sales reps who seemed to think my wife & I might have Ebola or similar judging by the way they carefully avoided approaching us or asking if we needed any help. When we finally found the slab we wanted (on our own of course)we had to literally walk into the sales office and get right into the manager's face to get some service. Guess what? The manager didn't care a hoot about which slab we had chosen. His only concern was "Who's your contractor"? Over and over again, no matter how hard we tried to spend our $2000 at this place, the only thing that seemed to matter to this guy was who our contractor was. I politely pointed out that that didn't matter at that moment, let's talk about the fooking slab we picked out instead and THEN I'll tell you. But NO, the manager doesn't care about that, he only wants to know who our contractor is. I pointed out that WE are the customers, NOT the contractor. No dice. So we left and went to RS Marble right down the street, chose a beautiful slab, paid our money and walked away with exactly what we wanted at an excellent price too. Blow me Bedrosians. I got your contractor right HERE (grabbing crotch) read more

Bedrosians slab yard is a great place to look at material they have everything amazing slabs to look at. The sales team are very helpful and make it much easier to select material. I have been help by different sales people but they were very nice and helpful great customer service . Thank you Laura, Arthur, Tiffany and Dan read more

I was doing a kitchen remodel and pretty much looked for stone at every large stone company in Orange County. I found the stone variety and overall experience at Bedrosians to be one of the best. They have a large selection of all materials and unlike some of the other slab yards, they are not too busy to actually help you. I purchased my slabs from Bedrosians and after they were installed I noticed an issue with my island slab. I called Bedrosians and they were very responsive with my issue. The branch manger Mike came down to my house and took a look at it and they ended up resolving the issue to my satisfaction. I want to give special recognition to how great Mike was during that process. He communicated what was going on with me even on his day off. Bedrosians will be my first stop the next time I need stone again. read more

We had a wonderful sales rep who was personable and very helpful. His name is Ajay Dave. My husband met him first, when he went to Bedrosians searching for a specific stone. They had a vast selection to choose from. A week later, I returned to the Slab Yard to weigh in on one of the selections. Mr. Dave was so nice that I wanted to make sure that his customer service did not go unnoticed. His professionalism, knowledge of the product, and positive attitude were noteworthy. He made a very good impression on both me and my husband. read more

I would definitely recommend checking out Bedrosians if you're looking for granite. They have a great selection and were super helpful. We worked with Arthur; he really tried to help us find what we want, and was really easy to work with. He was enthusiastic and really seemed to like his job. These guys were really fairly priced, definitely less expensive than a few other places that we checked out, but with a great selection that's constantly changing and being updated. Ask for Arthur, he's great! read more

After visiting many places all over Socal out in the hot sun with many who were not so helpful, as soon as we walked into the Bedrosian warehouse we were so impressed with the clean, relatively cool environment and very nice displays that were fully viewable instead of hidden like so many. Ajay was very personable, knowledgeable and professional. We appreciate his patient help. read more

Bedrosians was recommended by our kitchen remodel contractor. Met Ajay and since day one he has been nothing but the best. We have gone back and forth several times as we couldn't decide what we wanted. Ajay was patient and helped up with his professional opinion. read more

What an amazing experience I had working with Jesus Estrada at Bedrosians. Searching for marble slabs is time consuming. It can also be frustrating and confusing. Jesus was very consultative and made the process super easy! Between his deep knowledge of design trends and his familiarity with Bedrosians extensive inventory, we were able to team up to efficiently identify the most beautiful marble for my kitchen. I know this can be a hard process, do yourselves a favor and reach out to Jesus. You will end up with beautiful product and have a wonderful experience, good luck! read more

Woah! If you can't find it here, you can't find it anywhere! Just tell Jesus Estrada what you need and he will make sure you get it. Exactly. After months of looking.. Jesus helped us find what we've been waiting for! Bedrosians is the place, and Jesus Estrada is the man! read more

Almost 1 hour to get 2 slabs employees need to know wheres the material is at .this is horrible

I walked in with a client to the slab showroom with no appointment and a very difficult spec. I was immediately helped by Jesus Estrada. The personal attention, knowledge of the type of slab that we needed and the patience to show my client all the possibilities was absolutely wonderful and because of this extraordinary service my client was happy and secure in the knowledge that she had made the right selection. I highly recommend this slab showroom and I hope that Bedrosians realizes how important this exceptional customer service is. Jesus Estrada made what could have been a very tedious experience very rewarding. read more

By far the hardest part of our kitchen remodel was picking out our countertops. Having to decide between the look vs durability was hard. Along with online research and taking home samples we did a lot of looking around without our fabricator so as not to waste his time. Many of the slab yards won't give you the time of day if they are not with you. And good luck getting prices. The exception was Bedrosians, we were helped by Allan A, and couldn't be happier with his service. He was knowledgeable about each different slab and led us to ones he thought we would like. He would text us pictures and answer questions that would inevitably come up when we were home. With his help we were able to pick one we loved. read more

Another great experience at Bedrosians. I reviewed the business back in March. Had to return to purchase more tile. I went late on Friday with my son who was sick. I needed the get the tile because my installer needed to finish up and I needed to get in and out because of my son. The lady who helped me make the purchase informed me that the wait to have the tile loaded in my vehicle was approximately 45 minutes. I explained to her that my son was sick and asked if there was anyway I could get it quicker. She said no. Sean, who was sitting next to her, who was not involved in the sale, got up from his chair and said he would go out and get the tile for me !! How awesome was that?! Here it was late on Friday, I am sure he was tired after a long day/week. Not sure if Bedrosians works off of commission , but Sean wasn't getting any commission from my sale. Sean was just simply being nice. He could see my son was sick and that I was stressed out. He was being kind and helpful, just because. I drove around the back with my son who was laying in the back seat and within 15 minutes here came Sean and Carlos driving the golf cart like they were on a mission! They were, a mission to help out a mom who had a sick child in the back seat who had to get tile ASAP to get him home. Carlos loaded the box in the back of my Jeep and I was out of there on my way home. I cannot stress enough how awesome this place is. Yes they have a great show room, the displays are nice and modern. Why Bedrosians rocks is their employees. From my first experience in March with Ryan to this experience with Sean and Carlos. You guys are great, thank you! read more