My brake light bulb went out. They helped me get the bulb I needed and I was in and out in less…read morethan 5 minutes. The two young men who helped me were very nice as well. If I need parts again when up in this area this will be the place I will always try here first.

Tyler took CARE of us. He saved our day and especially our night drives! Knowing what headlights we…read moreneeded AND changing them. I felt so spoiled.

I've always had good luck with batteries from Napa! My…read morelawnmower battery went exactly 2 years to the day of the warranty expiration. Napa had the replacement at the best price and better warranty.

Called for a part. The guy quickly found what I was looking for and offered to reserve it for me…read moresince I was a few hours out. Went in, was greeted and helped immediately. I was out the door with what I needed in less than 5 mins.

The other worst customer service. If you call for a part check at anytime of the day they likely…read morewill not get back to you. They simply can't go out and check if they have a part. I have waited hours on end several times for several different parts on different occasions only to get a call 10 minutes before closing each and every time. Then I have to speed there to get my part in time. They are extremely unprofessional On the verge of useless but there are zero other options around here can you say monopoly? It wouldn't be such an issue if they weren't such cheapskates, paid their insurance. They said the price of insurance was getting too high and that's why they do not allow people to go in the back and check out cars personally anymore, a shame theyre too Damn lazy and inefficient to do it themselves. It sucks to have zero options when youre working on your car and can work on something but have to wait for some lazy person to do their job. This is the 4th time this has happened, waiting three hours now. Expecting a call 10 mins before closing as usual. Edit to the post, recieved zero call back! Funny thing is when I cled back 2 hours after being patient I got basically told off as if I was being impatient and needed to wait. This is a horrible local business avoid them at all cost.

They are not paying you for your car right now, even if it is in good condition. They do tow for…read morefree which is good, though. The woman at the front desk is incredibly rude. Make sure to release liability of your car. They got the job done but if I need to junk my car again in the future I will try a different service and hopefully get some cash for the car. They said it would take 2-3weeks but it was gone within 5 days. Overall a mildy unpleasant experience.

zero zero…read more zero too many bad details to include car overheated on the way home, bought warranty, they replaced coolant system, multiple mechanics concurred, bad engine, and inferred this was something they woulda and shoulda known, paid price of car to replace engine, the worst

Oh they are sneaky! Not Cool! IF I could give them 0 Stars I…read morewould! I was aware of many horrible reviews BUT I wanted to give them a chance. They failed! On February 21, 2022, around 10 am I took a test drive of an 2012 Nissan Quest. I took the vehicle to my mechanic and the report came back that this vehicle was NOT SAFE TO DRIVE. It had the following issues attached. I submitted my findings to Eureka Auto Wholesale and they seemed generally concerned. Though later that night I noticed the car was still on their website. Today, February 22, 2022, around 11 am my co-worker called Eureka Auto Wholesale and asked if the vehicle was available and if she could take it out for a test drive. They said YES! Unbelievable! This vehicle shouldn't be driven. It's not safe! This company has been made aware of the situation and they are not doing anything about it. I have reported them to the BBB. Don't give them your business unless you make sure the car checks out from a 3rd party mechanic.

Good service. Very knowledgeable and helpful. Also, they're kind enough to loan you basic tools, if…read moreneeded.

Came in to get some parts for my friends Subaru and was greeted as we came in by Miriam. She was…read moreextremely knowledgeable and had the best costumer service I've ever experienced in the 8 years I've been going to this Autozone.

I was in this store today and I need a 1/2 v belt 37inch outside id belt. this belt went to an old…read morethermoking 20 plus year old. I was told come back In 2 hours and2 hours later as promised I had a perfect match up in my hand.

I always get great service at both of the O'Reilly stores here in town. Great selection, great…read moreprices, they price match, they offer a military discount, and they are very knowledgeable. I had a taillight go out, so I came in here. I met Braulio. I asked him if he could put in the light for me, as I don't know how to do it, and he said no problem., he took a look at my vehicle to see what was needed, I purchased the light, and he came out and swapped it out for me. When it comes to anything mechanical, I have 10 thumbs. he was fantastic. He pulled everything apart, swapped out the light, and then put everything back together perfectly, explaining what he was doing as he was doing it. The entire time, he was engaging, and very friendly. as I mentioned before, I always get great service at O'Reillys. I will keep coming back. Thank you.

Great work as well as communication. Have taken work trailers and suv in for work. Finished on timeread more

Took my classic car to Dan's for a running issue and transmission leak. Had no luck with the…read morerunning issue being fixed, However, this is fine and does not bother me much. They did refer me to someone who may be able to guide me with this problem. Next issue...It was suggested we do a diagnostic to locate the transmission leaks. We went through with the diagnostic, located leaks, a few weeks had gone by, I had to reach out to them. When I did, I was told they dont work on these types of transmissions. I feel as though this could have been said before spending time and money on the diagnostic. I know the transmission has leaks. I dont need to pay someone just to tell me this. Also was told there was trouble with finding seals and replacement parts. This is not and uncommon transmission, old yes, but uncommon no... very large after market. I hopped on ebay and found the parts needed within minutes. Even after all of this being said, it's really not a big deal. Although I did walk out of there with a $500 plus bill and nothing was really done to the car after 8 weeks. Now the biggest issue... it was discussed and agreed that the car was to be left inside at all times during its stay. (it is a prize winning show car) Its clear that this request was not fallowed through with. We are on the coast, so leaving a car like this out for an extended period doesn't do it any good. The paint will now need a full correction and the brightwork will all need to be gone through. There is also knicks and chips that were not there before dropping the car off. The only time this car is out of the garage is when it's being enjoyed. I have no idea what would make someone think it would be acceptable to leave a vehicle of this caliber outside. Its not my fault the car was there for 8 weeks. If it wasn't possible to meet this requirement, I feel something should have been said and I would have gladly accepted it and taken my business to a location that could meet this criteria. If there was an extra fee required to keep it inside I would have happily paid it. I will not be bringing another automobile to this facility, and I would not suggest it to anyone. I received the vehicle back in worse condition than it was when dropped off, which is a real shame. Thats not how it should be. I felt I was really patient and reasonable. I tried to be a good customer, I didn't rush or pester them, and in the end I still paid the bill without trouble. Im extremely disappointed to say the least. I dont think they are bad people but this is definitely not the way a business should treat someone. I hate to even have to write something out like this, but if it saves one person some trouble then it was worth it. Attached are some photos of the car in the lot left ouside. Good luck.

I've been buying auto parts from this place for decades. I've never had a problem with any parts…read more I've never had a problem with 'attitude'. I've never had a problem with... anything. The people who work there are fine and the owner has always been very helpful. This place is so reliable, I drive from Eureka to Arcata to buy parts there. Sure, we have O'Reilly and Napa in Eureka, but I'd prefer to buy parts from an independent establishment. Small businesses are essential to our local economy. If you ever need to buy auto parts in Arcata CA, I recommend Ken's. And tell them I sent you. (They have no idea who I am or anything like that, it's just that I want to promote my savvy online prowess to boost my self-esteem.)

Greg and Andrea saved the day! Not only were they open on Black Friday but they put in a little…read moreextra time in to help me find a comparable 12v battery for my Hyundai Ioniq. We called every auto parts store in town only be told they didn't carry the battery - the local dealership wasn't even open and the one close to home was going to charge me over $600 for a replacement. Thanks you Ken's Auto Parts - we will be coming back to you every time we need help! Enjoy the pie!

This guy is awesome! He was able to choose three different options for replacing my truck's stereo…read moreover the phone! Once I settled on the "middle" choice, he was on it! Deposit made, appointment scheduled! He installed a beautiful new stereo in about an hour and a half.... I've been loving it! I highly recommend this business!

Neil got me in when I arrived for an estimate and the work was done quickly so I had very little…read morewait time. Very happy with the experience. Thanks