I've been buying auto parts from this place for decades. I've never had a problem with any parts. I've never had a problem with 'attitude'. I've never had a problem with... anything. The people who work there are fine and the owner has always been very helpful. This place is so reliable, I drive from Eureka to Arcata to buy parts there. Sure, we have O'Reilly and Napa in Eureka, but I'd prefer to buy parts from an independent establishment. Small businesses are essential to our local economy. If you ever need to buy auto parts in Arcata CA, I recommend Ken's. And tell them I sent you. (They have no idea who I am or anything like that, it's just that I want to promote my savvy online prowess to boost my self-esteem.) read more

Greg and Andrea saved the day! Not only were they open on Black Friday but they put in a little extra time in to help me find a comparable 12v battery for my Hyundai Ioniq. We called every auto parts store in town only be told they didn't carry the battery - the local dealership wasn't even open and the one close to home was going to charge me over $600 for a replacement. Thanks you Ken's Auto Parts - we will be coming back to you every time we need help! Enjoy the pie! read more

I recently purchased a ACE camper shell for my Tacoma from Ken's. I found the owner, Brian, to be very friendly and helpful ... both in helping me to choose the right shell for my needs and in arranging installation. It turned out that the shell had a couple of minor problems. When I called about the problems, Brian promptly set up an appointment. I was especially impressed by the thorough job the installation guy, Kevin, did to resolve the issues. He gave the impression of really caring about making things right. It was a pleasure to work with such a great local business. Highly recommended! (I have read some of the negative reviews, which led me to scratch my head a bit. My experience was completely different.) read more

Ken's is a great place for all your auto part needs, if they don't have it they will order it. I have always had good luck finding parts here. the best part of this business is the polite and considerate service all the employees provide. When my vehicle needed new windshield wipers they came outside and installed them for me. This is a long time local owned business and they are very familiar with all cars. I will defiantly be back! read more

Don't waste your time unless you want to be scammed. I brought my car battery here to be charged, but when I came back to retrieve my battery they said it wasn't good and I needed a new one. 200$ and 3 months later they called me saying they still had my car battery and it was good to be picked up. I was confused as to what they meant, and upon clarification they said they still had my battery and it was still good. I told them that a couple months back they said they said it wasn't good no more and how they charged me for a new one. They didn't care. Long story short, you're better off going somewhere else. Don't even waste your time and money. read more

They aren't requiring their employees or customers to wear masks. I am immunocompromised. Masks only work to to keep the wearer's germs away from people. If the employee isn't wearing a mask then I'm not safe. It's an unsafe establishment to visit right now. They don't seem to believe in science. The person I talked with said it's up to everybody's individual discretion and it's not against the law to not wear a mask. read more

Do not buy a truck shell from this business. The A.R.E. shells they sell come from the factory with problems that they readily admit and do not stand behind. Brian, the owner, who is arrogant, does not stand behind his expensive product at all. Spare yourself some agony and look elsewhere for a shell. read more

Do not do business here Never in my life have I met such a rude owner. Many times I have been in this store, every single time the owner disrespects me. The first time I had to return a part that I bought the day before (thermostat) was incorrect, he refused to take my return for about 5 minutesand pointed at the sign above his head that said no returns without paper receipt. I dug my cars transactions and got the return handled after I found the transaction. He was rude the entire time. Second time I went there for a squeegee to clean my windshield. We went back and fourth three times as he acted like he had no idea what I was talking about acting stupid almost, his co worker stepped between and got me the squeegee as he saw the owner was being childish. Third and final time, I'm walking through the store minding myself looking for something, he approached me as if I was doing something wrong asked if I need help, I told him what I needed he pointed me in the direction, and then followed me there closely behind treating me almost like a thief. He then tells me any gasket maker will work, so I turn around and walk away because abs say I ain't coming back because your disrespectful. He then follows me out of the store, gets in my face at the front door and tells me to leave the property, I asked him what he would do because as a fellow aspiring business owner I can't beleive the entitlement and disrespect from a man who is clearly mad he did not make it as a mechanic, and has to prove to everyone around that he is right. I only recommend NAPA auto parts store if it's not a dealership. I would never give this place a dollar as it's overpriced, and the owner is ridiculous. read more

Super knowledgeable and experienced staff, friendly and helpful.

What a horrible experience my daughters just had in your store. They came in because they had an oil light on and could not get the cap off to put oil in. Whomever was behind the counter said "we are too busy to go outside". Really? You're going to just let 2 teenage girls fen for themselves while you had exactly zero customers inside? My daughter lives right down the street and she has been in multiple because she drives an older car. She will now be driving someplace else for parts. How short sighted and stupid to treat customers like that. It's not like they were asking you to change a tire. Too busy to take an oil cap off? I hope you don't have daughters. read more

100% COVID Compliant Such nice gentlemen working at this establishment. They thoroughly answered my questions and offered tips for my car. Well stocked establishment that had the specific headlight I needed. Their customer service is excellent. Everyone was wearing masks when I attended the store. It seems like everyone is taking as much precaution for staying safe and healthy as they can. read more

Really friendly and knowledgeable auto parts store in the heart of Arcata. For some reason I hadn't noticed it before. It's not super big but seems well stocked. It's on the pricey side but then again you don't need to drive far. I'll definitely come back. read more

A very pleasant experience! Staff were quite friendly and very patient with my auto parts ignorance. The atmosphere was professional but not at all high strung; I was attended to in an efficient manner, yet also given all the time and attention my inquiry deserved. And they were happy to accomodate a return/exchange if I discovered the part was wrong. I will be returning here for any future auto part needs! read more