I use to go to these guys for all my accessories, until when I wanted a set of airbags installed on…read moremy Silverado for towing ... The young gal and I talked about it and she figured about 3-4 hundred over the price of the accessories for installation ... about 800 bucks in all ... When I went to pick up my truck her Mom was there , and all of a sudden labor costs was tripled ... They had 2 guys working on a 1 man job ! I must have paid those guys salary for the day ... If you go here , make sure you get a written estimate... I will never be back there again , and will steer all my friends away from this shop ...

This place is truly amazing. I went down there to initially buy a cover for my new pop-up tent…read moretrailer that I purchased. First person I met was Sarah that works there. Let me tell you she has the best customer service that I have experienced in a long time. This whole place treats you like family. Since then, I've purchased a hitch for my truck. They've helped me so hard finding mirrors for my truck. They will go above and beyond helping you with anything that they can. I'd like to personally, thank everybody that works there for everything that they do and all their hard work. You have a customer for life.

Great work as well as communication. Have taken work trailers and suv in for work. Finished on timeread more

These folks are fantastic. Honest, helpful and fair pricing. I wholeheartedly recommend them. Even…read moreif your problem is something they don't handle, they will give you a solid recommendation.

Fit me in for a smog check on a busy afternoon. I was in and out in 20 mins. Great service and…read morekind, professional staff. Highly recommend Johnson whenever you need a smog!

This is my first negative review ever. These people are…read moreterrible. I made an appointment to have my car approved after being totaled and repaired. The state insists that you take it to an approved repair shop and have it pass brake and lights , etc. They told me it would be $350. My windshield needed repair and they failed my car because of it. (FYI, that could have informed immediately it couldn't pass unless the windshield was replaced) After returning to pick up my car. And getting the failed paperwork . They said that they could have my windshield repaired so it would pass. ( They charged me $400 plus tax) I made the appointment to have them fix the windshield. Again I brought my car in and waited. Once the windshield repair guy arrived he immediately declined to fix my windshield because it was too complicated. They then told me they would find another windshield repairman to my car. I waited two days no call. I then went to pacific in Arcata. Had my windshield repaired. Returned to Johnson's and they said it would be another $400. Because they would have to recheck everything. Of course I wasn't going to pay them another $400. I drove a block to Broadway and stopped at Broadway Automotive. They would only charge $250. I just believe in good customer service. I would never suggest anyone ever going to Johnson's auto for anything.

Brandon and Brennan were very professional, friendly, patient, and understanding of my camper van…read moresituation. I am driving across country from California to New York and heard a rattling sound in my van . They didn't hesitate to have me come in 10 minutes after I made a phone call they were very professional, friendly, patient, and understanding. They were even kind to my dogs! They did a free diagnostic check. i'm not from this area, but certainly if I come back through I would come to them for Services. they topped off my washer fluid and filled up my tires as a complementary service.

Professionally run business with great service, attention to detail and timely repair. Also has a…read moreshuttle. Friendly, upbeat staff. They know their cars. Not cheap! But I feel like they do quality work...

I've been buying auto parts from this place for decades. I've never had a problem with any parts…read more I've never had a problem with 'attitude'. I've never had a problem with... anything. The people who work there are fine and the owner has always been very helpful. This place is so reliable, I drive from Eureka to Arcata to buy parts there. Sure, we have O'Reilly and Napa in Eureka, but I'd prefer to buy parts from an independent establishment. Small businesses are essential to our local economy. If you ever need to buy auto parts in Arcata CA, I recommend Ken's. And tell them I sent you. (They have no idea who I am or anything like that, it's just that I want to promote my savvy online prowess to boost my self-esteem.)

Greg and Andrea saved the day! Not only were they open on Black Friday but they put in a little…read moreextra time in to help me find a comparable 12v battery for my Hyundai Ioniq. We called every auto parts store in town only be told they didn't carry the battery - the local dealership wasn't even open and the one close to home was going to charge me over $600 for a replacement. Thanks you Ken's Auto Parts - we will be coming back to you every time we need help! Enjoy the pie!

Fast, helpful, and honest service! I had a nail in my tire, Heather helped me right away, and the…read moretire was fixed in little time for a good price. Highly recommend!

Great service on my old girl 05 Elantra; got a new timing belt, water pump, & CV joints. Great…read morecommunication with the shop, reasonable prices & and my car is driving so happy! 10/10 recommend.

Open seven days a week, whenever Im working on my old truck and the other closer auto parts places…read morehave to "order it" or "we can get it" this Napa though not close to me has had what I've needed at a reasonable price. The customer service is good here as well, always professional and kind, and always had whatever 60 year old part I may be looking for in stock. A reliable source for OEM and or quality replacement parts for older American heavy metal classics. I do not use them often but when I have the custome service has been good and the prices for whatever I've needed have been reasonable to better in my trading experiences. 4 Stars 00667

Great service all the guys were very helpful, Tristan in particular !!! We were able to change a…read morepart on our own car with the guys help. We're not very knowledgeable so the guidance he gave on what we needed was incredibly helpful. Saved us probably a bunch of money and time doing it ourselves instead of going to a mechanic. 1000000000000000000% would recommend them

This shop has been a savior for me and my little Honda. They're always super friendly on the phone,…read morevery welcoming when coming to their shop, and give honest recommendations. They would stand behind their warranty if needed (although their work has not yet needed to be redone). I would recommend them through and through! Thank you for your help this last time with my trunk!

They immediately gave an estimate, taking pictures and helping me with my insurance company. They…read moredid the work on time. And they even detailed my car. I have been going to them since teenagers.