Open seven days a week, whenever Im working on my old truck and the other closer auto parts places…read morehave to "order it" or "we can get it" this Napa though not close to me has had what I've needed at a reasonable price. The customer service is good here as well, always professional and kind, and always had whatever 60 year old part I may be looking for in stock. A reliable source for OEM and or quality replacement parts for older American heavy metal classics. I do not use them often but when I have the custome service has been good and the prices for whatever I've needed have been reasonable to better in my trading experiences. 4 Stars 00667

Great service all the guys were very helpful, Tristan in particular !!! We were able to change a…read morepart on our own car with the guys help. We're not very knowledgeable so the guidance he gave on what we needed was incredibly helpful. Saved us probably a bunch of money and time doing it ourselves instead of going to a mechanic. 1000000000000000000% would recommend them

He says, "we depend upon repeat customers," and I'm one of them. They have a surprisingly huge and…read morevaried stock, and a lost hubcap is like a missing tooth.

just went to the Mckinleyville store to have my battery and alternator tested…read more As it turned out I did need a new battery. I was given the best service from an employee named Greg, he was super kind and very helpful. Thanks again Greg.....

Very excellent survivce..when I replaced my battery they noticed it was hot..so then tested the…read morealternator and we found it was the alternator that had fried ( over amp 't ) the battery then recommend a mobile mechanic name Micah who did an excellent job and get me underway..

I've been buying auto parts from this place for decades. I've never had a problem with any parts…read more I've never had a problem with 'attitude'. I've never had a problem with... anything. The people who work there are fine and the owner has always been very helpful. This place is so reliable, I drive from Eureka to Arcata to buy parts there. Sure, we have O'Reilly and Napa in Eureka, but I'd prefer to buy parts from an independent establishment. Small businesses are essential to our local economy. If you ever need to buy auto parts in Arcata CA, I recommend Ken's. And tell them I sent you. (They have no idea who I am or anything like that, it's just that I want to promote my savvy online prowess to boost my self-esteem.)

Greg and Andrea saved the day! Not only were they open on Black Friday but they put in a little…read moreextra time in to help me find a comparable 12v battery for my Hyundai Ioniq. We called every auto parts store in town only be told they didn't carry the battery - the local dealership wasn't even open and the one close to home was going to charge me over $600 for a replacement. Thanks you Ken's Auto Parts - we will be coming back to you every time we need help! Enjoy the pie!

Nice selection of car goodies and parts Got a Noco…read morejumpstarter and it started one of my cars no problem

The guys went above and beyond their duty. Thanks again you guys for helping out a stranded motoristread more

Well, my Honda Element fell victim to a recent Catalytic Convert theft and it was not a great way…read moreto start an early day and being a very long way from home. Very long story short - a recent trip down to the city on business, got up the next morning to start the car with a most unbelievable noise... wth?!? sure as shit, look under the car and the damn thing has been literally ripped out from under the vehicle with what appears to have been a sawsall... seriously - I mean in a gated secured parking lot, under lights and cameras and in less than tweleve hours total of when I arrived, gone. And its 350 miles from home... So, you can drive it but there is basically no muffler attached so its hella loud and it effects performance, gas mileage and a whole slew of other things limping the assaulted ride home. Once home, now what? Arcata Muffler did a great job during a bad situation. Repairing the damage, being very professional in a stressful situation. Not only did they work with my insurance to get it done correctly, they also installed a security cage (steel boxes) around the new expensive installed component. The owner wasn't happy with the security "cage" as it was designed, as it still allowed an intruder some access to the convert - so much so that he spent an extra half a day "hardening the target" for me to make it near impossible to get a clear line of access to the part. Never did I ever think I would fall victim to this type of vandelism but I did. I am really glad I kept full coverage on my old Element and it was more of a pain in the ass (only 250 bucks for my deduct) than a very expensive ($3k) pain... and I am really appreciative of Arcata Muffler for going above and beyond to make it damn near impossible to happen again, as once is more than enough. 4.5 Stars - rounded up for building a fort around my catalytic convert... 00730

Nick was honest and professional. He let me hang around and showed me what was wrong and what he…read moreneeded to do. He wasted no time, got it done and gave me a great deal. very happy with this service! So my visit was actually a few months ago so something might have changed since then so forgive me if I am wrong since then for the following comment: Now as a small business that is dedicated to the work I can understand other aspects of running a business may slip away but the only thing I would comment not so positively on would be the office cleanliness. Please hire a cleaning service for the office...it was pretty gross like it had not been cleaned in three years. I did not want to even sit in the chair! other than that ignore the mess and go with the guys who can do it best!

North Bay Auto has restored my faith in integrity in the auto repair industry. I, like many of…read moreyou, have been ripped off or received botched service from mechanics in the past. So I came North Bay with some trepidation. What did I find: they are very clear and upfront with charges. Texted links provide you with all findings and repair options, along with easy ways to approve just the things you want repaired (in addition, Austin was great in walking me through all the options by phone). The price was fair and the work was done right. After this initial experience, I had them check out my other vehicle (I was thinking this was going to be a pricey fix). Surprisingly, it only needed a minor adjustment and my dread of a $$$$ cost turned out to be so reasonable. An unscrupulous mechanic could have tacked on unnecessary work, especially since I had come in thinking it needed several parts replaced. Coincidentally, in casual conversation with coworkers after the repair, I had 2 of them tell me North Bay is the only place they will take their cars also. Thank you, Austin and team, for becoming my first (and hopefully ONLY) choice for auto repair.

The people are very friendly and talk you through what is wrong or what you need for you carread more

One of a kind mechanic. Very detail oriented & answers all your concerns. Thank you for taking care…read moreof my prius Petr!

Petr rocks as a technician, honest, straightforward and thorough!! Plus you can often see your…read morerepairs on his YouTube channel.

I've always had good luck with batteries from Napa! My…read morelawnmower battery went exactly 2 years to the day of the warranty expiration. Napa had the replacement at the best price and better warranty.

Called for a part. The guy quickly found what I was looking for and offered to reserve it for me…read moresince I was a few hours out. Went in, was greeted and helped immediately. I was out the door with what I needed in less than 5 mins.

Joe is an excellent mechanic and he provides goods service and has a wealth of knowledge and…read moreexperience. I only let him work on my car

Joe is extremely friendly and honest about his work. We had to bring our car in because the check…read moreengine light came on. He quickly diagnosed the issue and gave us our options. I couldn't recommend him more!