Formerly known as "Cool Nails" and maybe Beautiful Nails as well.. I walked in to get a gel fill…read moreon Wednesday, August 6, around 9:30 A.M. The woman who normally does my nails at the nail salon I typically frequent was booked, and I needed a fill that morning. I decided to try Future Nails, as it is right up the road from my house, and I knew it was under new ownership, given the name change. I was immediately greeted by a middle-aged woman who looked angry to see that someone walked in the door. An older woman was in the pedicure seat, receiving a pedicure, and I was asked to sit down. Eventually, after a good ten minutes of twiddling my thumbs, a man sat down, and was absolutely nothing but nice. He seemed a bit flustered to be walking into work to have to immediately assist a client, but seemed ready for the job. He was quite slow, and I was late for an appointment following, but his cheerful attitude made me not mind so much. If it were a review on this man's attitude, I'd give him 5 stars, even with the $35.00 charge he surprised me with at the end of my manicure. However, this business received my low star rating for what happened next.
I work with my hands. I'm in the food industry, and I am consistently performing duties with my hands. On the Tuesday following my manicure, 3 of my nails had come clean off of my fingers, one taking my nail underneath with it. I glued said nails down, and planned on returning back to Future Nails to get a repair.
I walked back into Future Nails this past Wednesday, August 13th. When asked what services I required, I told the woman I had gotten my nails done, and needed repairs, as 3 had broken. The woman then questioned me as to who had done my nails. Upon telling her the name the man had told me the week prior, I was informed that they do not have an employee by the name that I had given. I told her that I may have been mistaken, but I did indeed get my manicure done at their salon. The woman continued to interrogate me as to when I had gotten my nails done, who had been there, etc., and why she did not recognize me if I had been there. Mind you, this woman was nowhere in the salon at the time of my initial visit. At this point, I'm ready to make a scene in the salon.
I am seated at a table and a man starts to fix my nails. The process was rushed, and all the while, the woman who had interrogated me is speaking to the man in a language that I do not understand. The man fixes my nails, and as I am reaching into my wallet to give him a tip, I am informed that the services will cost me an additional $5.00, on top of the $35.00 I had spent the week before, on the same manicure. I informed the man that I would give him the $5.00 and he could decide whether or not to keep it as a tip, or put it in the register.
Today, August 16th, 2 of the nails the man fixed have broken again.
There are multiple nail salons in Jackson, as well as surrounding Howell, Freehold, etc. I have never been charged for a repair to my nails so soon after a fill. I have never been interrogated by an employee, doubting my story as to whether or not I received services in their business. I have never felt so unappreciated as a customer. I will not be returning to Future Nails, and I encourage any person debating about stopping in to check out the other salons in the area before subjecting themselves to any of the nonsense I encountered.
