Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

False alarm but service was perfect! Analyzed the issue and gave me great instructions to prevent…read morethe issue again! Fair and reasonable pricing! Great guy!

These guys are fast, reliable, and the prices for repairs are fair. Mike's been out to my house…read morethree times for different repairs. He is knowledgeable and very professional. Curt is very responsive by phone and very accommodating. If you need a repair to an appliance give them a call you won't be disappointed. 5 stars for the level of service that is consistent and for their commitment to customer satisfaction!

Local, on top of things, reliable, useful recommendations about brands, there isn't anything to not…read morelike.

Texan Appliance Repair came out the next day after I called them about my washing machine not…read moreworking. Jorge was on time and was able to diagnose the issue quickly. Unfortunately the part that failed was obsolete and even if it could be found, would cost over half the price of a new washer. I appreciate the honesty and the helpful information on how to avoid my problem in the future. I definitely reccomend Texan Appliance Repair and will call them for future repair needs.

Ssssssso... more exciting appliance adventures! The ice…read moremaker had been acting out and finally died the Real Death. Jorge arrives as scheduled and does a replacement with a genuine part and all is good... except not. The ice maker tried to live but in the end refused to reliably work... call Jorge the Appliance Master and he arrives on time with tools and declares the unit d-e-a-d. THE IMPORTANT BIT - he got the replacement and returned as promised, against traffic none the less!, replacing the old unit quick and sharp. WHY? is that the important bit, Billy? because service after the sale, especially warranty service, is how you tell the good providers from the GREAT in any field. TAR & Jorge are Great ...more as it happens

The delivery was bad, with scratched walls and poor installation. The refrigerator doors are…read moresupposed to close by themselves, but they did not adjust the doors. Left plastic on the appliance for me to take off, and the material is stuck under the door handles . Had to call the manufacturer to come out and make a service call. sold me an extended warranty, and I asked if the warranty was through the mfg and he told me yes, it was not. I think they call that bait and switch. I would not recommend this company.

I recently moved to Houston and purchased a washer, dryer, and refrigerator for my new home just…read morethree days ago. To start on a positive note, the salesperson (DJ) was very kind and helpful, and the delivery team--Tyrone and another gentleman whose name I didn't catch--were professional and went above and beyond. Unfortunately, the appliances themselves have been problematic from the start. The refrigerator had issues at delivery, and the washer malfunctioned on day one. I am now only a few days into owning these items. After calling and not receiving a response, I went into the store on the second day. I was told that because the appliances come with a one-year manufacturer warranty, there is nothing the store can do to assist. I asked about their return policy, as the items were not functioning as expected. Their paperwork (and the sales person) stated that returns can be made for exchange or store credit. However, I was told they could not exchange or offer store credit for this item (the washer) "because it is in high demand," which directly contradicts the stated policy. The washer does not function properly. It fills with water for about 10 seconds and then stops, as if it cannot properly sense the load. If I open and close the lid, it will continue to fill in short bursts of six seconds each, but it will not run a full wash cycle. At best, I can get it to spin, meaning clothes get wet but are never actually washed or rinsed. I was told I must go through the manufacturer warranty process. While that may be standard for older appliances, it is unreasonable for a brand-new unit that failed on the first day of use. I am not comfortable keeping a washer that was defective from the start. The refrigerator is visually great, but the water line for the ice maker leaked all over the floor during installation. The delivery team initially believed an incorrect water filter was installed, removed it, and advised me to order the correct one. I used the QR code inside the fridge to order a replacement, but after installing the new filter, it still leaks. Upon closer inspection, the threading and alignment appear to be defective, preventing a proper seal. As a result, the water dispenser and ice maker are unusable. The store's response to a one-day-old purchase being "not our problem" is extremely disappointing and reflects poor customer service. At this point, I am simply asking for functional appliances--either through replacement or proper resolution of these issues. I will update this review if the situation is resolved appropriately.

We have an ice maker that is a true pain in the neck. We don't use enough ice on a daily basis so…read morethe machine runs and runs. Albert came to clean and service it and suggested a way that I can quit fighting with this ice maker. He was super efficient, very personable and very easy to work with. He is a great representative for Uptown Appliance. thanks

BUYER BEWARE Complete and total rip off almost criminal!!…read moreWe gave them an opportunity to repair our Frigidaire refrigerator Without removing any panels or inspecting any internal components, they quoted a repair of $2300.00 we declined We requested a quotation from a different repair company and received a complete diagnosis that included , removing panels and inspection and subsequent repair for $840. Same diagnosis, 1/3 of the price BUYER BEWARE

Our old range finally gave in so I started looking for a new range (GE 6 burner). Sears appliance…read morewas close by and they could get the range we wanted. Sales person did not have any personality at all. We decided to wait two weeks for a Memorial day sale. We still needed a range hood though (had a microwave hood). My wife and I decided to take the drive out to Nor-West and we are so happy that we did. We had looked at a range hood, decided that we would get that. My wife suggested that while we were there to ask about the GE range we wanted. All of our questions were answered, they gave us a price that actually was better than what the Sears Memorial day sale would have been. We decided to by the range and the hood from Nor-West. Getting the range installed was another fantastic experience. With Sears I always had the crew of 2 - 4 people who did not usually speak English well and would just do an ok job. The people that installed the range hood and range were fantastic!. They knew what they were doing, showed us any special features and took their time to make sure it was done correctly. Simply put everyone that I dealt with was a knowledgeable person who cared about the customer experience. Ever wonder why the big box stores install everything so quickly? They have a 12 minute window (if I remember correctly from the washer being installed). Nor-West has a customer for life jts_houston

BUYER BEWARE!!!! I bought a speed queen washer and dryer from this company ($4,500!) and they…read moredelivered defective machines. They both had a loud banging noise when in use and now the washer wont even turn on. I called to return them and the business owner said I have to go through speed queen to have it serviced. I do not want to service a new machine!! If I spend that much money, I expect the business to deliver me working products. I don't have time to deal with maintenance on a new machine. I have four kids and tons of laundry and this is the worst customer service I have ever experienced. Do not buy here!! So many one star reviews across platforms- wish I had read them before buying! B

We were looking for a stackable washer/dryer to fit in a tight space. They were knowledgeable and…read moreso helpful in looking through their investory. And even though they did not have the specific size we needed, would definitely come back to Peter's Appliances the next time I need to replace an appliance. Thank you guys for your help.

At Peter's Appliances, they offer some of the newest models available with 4 months of parts and…read morelabor warranty with exchange availability.

We ordered Thermador column refrigerator, column freezer, wine cooler, 48" gas range, a Sapphire…read moredishwasher, two refrigerator drawers, a microwave drawer and a 48" vent hood for our remodel. They come out and check that everything is perfect a week before installation so there's no surprises. And thank goodness they did, they found multiple things that the builder didn't do and we found out we were not ready for the appliance installation. Then after things were corrected by the builder, they sent a tech out again just to be sure the appliances would all go in smoothly, before delivery. I really like this proactive approach. As a designer for many years, I appreciate this extra attention. K&N Sales has this perfected and they make sure it will be done right. They were also VERY quick to replace a dishwasher that was not working correctly from the factory. The kitchen looks and performs great, and Justin put together a great price package, (better than 3 others). Very personable all around. Highly recommend.

(Austin Location) - Good enough sales/showroom help. Terrible customer service and communication…read more Totally missed the equipment arrival date(s), items not available for weeks and when your building a house, these are all to important. Equipment install was absolutely terrible, installers were not prepared nor did they even consult the instructions, didn't clean up their mess (wood and metal shavings specifically). Water line was incorrectly installed, ice maker installed improperly. Be prepared to either take delivery with your truck/trailer and install yourself and take a meticulous inventory of your items because of the tail light warranty, nobody will return your call after the sale.