Appliance Cowboys has saved me on multiple occasions with my Speed Queen Washer and Dryer repair!…read moreThey use factory replacement parts so that quality is high. They also do great research on recalls and warranty claims which is a good value. I appreciate their responsiveness.

Our ice maker had been broken since last summer, and my sister-in-law recommended Appliance…read moreCowboys. Maynor quickly diagnosed and fixed the issue. While he was there, I mentioned a problem with my range--one burner constantly clicked and wouldn't light on its own. Another company had already told me it couldn't be fixed, and the manufacturer even refunded my extended warranty. Amazingly, Maynor had it working in about ten minutes. No more clicking, and the burner lights perfectly. After two other technicians said it was unfixable, Maynor fixed it fast. I'm so grateful and highly recommend Appliance Cowboys!

Akai (owner/technician) was great. Responded quickly to fix a GE dryer; and arrived on-time…read more Diagnosed the problem quickly and had the necessary parts with him. Had the dryer working within 30 minutes. Total charges were very reasonable. I highly recommend A & G Appliance for appliance repairs.

Akai has helped us with so many appliance repairs and installs. We can always count on him!read more

These guys are fast, reliable, and the prices for repairs are fair. Mike's been out to my house…read morethree times for different repairs. He is knowledgeable and very professional. Curt is very responsive by phone and very accommodating. If you need a repair to an appliance give them a call you won't be disappointed. 5 stars for the level of service that is consistent and for their commitment to customer satisfaction!

Local, on top of things, reliable, useful recommendations about brands, there isn't anything to not…read morelike.

Jorge fixed my oven! I was really grateful to have it back. It wasn't cheap, but I appreciated that…read moremost of the cost was the part and not the labor. The part took awhile longer to come in than expected, but that was not Jorge's fault: once he had the part, he came back ASAP to install it. I would absolutely recommend Jorge and would call him again if (ok WHEN) I have another appliance problem. Very professional, polite, and trustworthy. I'm grateful to have my old oven up and baking cookies again, rather than having to pay a few thousand for a new double oven to fit (along with all the problems of the "advanced electronics" in new appliances) Thanks, Jorge!

Our dishwasher stopped working and it wasn't any of the obvious electrical issues we could fix…read moreourselves. I called Jorge and he was able to come out the next day and assess the issue. He gave us the pros and cons of fixing the dishwasher vs buying a new one. He was upfront about the cost of labor and the replacement part, and was able to come back the next day and fix our dishwasher. It's working as it should and we know who we will call for the next appliance repair job we have. Highly recommended!

I recently moved to Houston and purchased a washer, dryer, and refrigerator for my new home just…read morethree days ago. To start on a positive note, the salesperson (DJ) was very kind and helpful, and the delivery team--Tyrone and another gentleman whose name I didn't catch--were professional and went above and beyond. Unfortunately, the appliances themselves have been problematic from the start. The refrigerator had issues at delivery, and the washer malfunctioned on day one. I am now only a few days into owning these items. After calling and not receiving a response, I went into the store on the second day. I was told that because the appliances come with a one-year manufacturer warranty, there is nothing the store can do to assist. I asked about their return policy, as the items were not functioning as expected. Their paperwork (and the sales person) stated that returns can be made for exchange or store credit. However, I was told they could not exchange or offer store credit for this item (the washer) "because it is in high demand," which directly contradicts the stated policy. The washer does not function properly. It fills with water for about 10 seconds and then stops, as if it cannot properly sense the load. If I open and close the lid, it will continue to fill in short bursts of six seconds each, but it will not run a full wash cycle. At best, I can get it to spin, meaning clothes get wet but are never actually washed or rinsed. I was told I must go through the manufacturer warranty process. While that may be standard for older appliances, it is unreasonable for a brand-new unit that failed on the first day of use. I am not comfortable keeping a washer that was defective from the start. The refrigerator is visually great, but the water line for the ice maker leaked all over the floor during installation. The delivery team initially believed an incorrect water filter was installed, removed it, and advised me to order the correct one. I used the QR code inside the fridge to order a replacement, but after installing the new filter, it still leaks. Upon closer inspection, the threading and alignment appear to be defective, preventing a proper seal. As a result, the water dispenser and ice maker are unusable. The store's response to a one-day-old purchase being "not our problem" is extremely disappointing and reflects poor customer service. At this point, I am simply asking for functional appliances--either through replacement or proper resolution of these issues. I will update this review if the situation is resolved appropriately.

Please look at all reviews including yelp about this place and their main store in North Houston…read more If you buy from any of their locations you will be subject to dealing with main Houston store for service and management. Our experience with the salesmen Brandon was great! Once we got our appliances delivered we had trouble with new Maytag washer making weird sounds during any cycle. Paula in their service scheduling department does not call back for days, and we had to call twice to get in touch with her, she lacks so much phone etiquette and could not explain basic information about our service time, a whole business work day was lost for us. After the service call and a new belt was put on washer, the noises still persisted. We contacted the store and they put in a "service ticket" and someone (Paula) would call me to schedule service.... 8days later no phone call or voicemail.... I have now been forced by management to still deal with Paula, even though I asked not to. She was even worse than before to deal with and told us that she and her supervisor watched the video I sent of the washer and nothing is wrong with it! We can now pay $80 do have a tech come out to look at it.

This company knows what professionals look and act like. they are also very honest and do not…read morenickel and dime you. Oscar was our service provider and he was thorough, explained issues and resolved them easily. I have several different appliance brands and they understand them all. I could not be more impressed.

Horrible- I dropped off a $6000 Miele built in coffee maker for service-repair quote was $2600. I…read moreneeded a new percolator. I said never mind that's a lot of money I'd just come pick it up - went to get and they recycled it. Never trust them!!!!!

DO NOT DO BUSINESS HERE!!! They only take your money and want no part in providing decent customer…read moreservice, hiring honest and competent installers or ensuring products received are in working and new condition. I am shocked at the lack of customer service once we received our appliances. During installation, significant damage was done while installing vent hood and refrigerator. Let's be clear, Nor-West hired the installers to deliver and properly install appliances. Neither want to take responsibility for damage caused. In addition to full Dacor kitchen appliance package, we also purchased Fisher and Paykel dishwasher. This was purchased at a later date than other appliances and on a separate invoice (which we NEVER received at time of purchase). This dishwasher stopped working two weeks after installation and without invoice, you are not able to register appliance with Fisher and Paykel to fix under warranty. Fisher and Paykel was able to send someone to repair, but Nor-West received the appliance two years ago, so they definitely need invoice to prove our purchase date and cover under warranty. When we called to get invoice emailed, we got excuses like "our internet is out" "we sent it to your contractor multiple times". After explaining that indeed, they had not emailed the 2nd invoice, and having to get this message to man screaming at me, we finally received invoice and now may be able to get our BRAND-NEW appliance repaired (full replacement of main controller is needed). I also was lucky enough to get lecture from Nor-West about how electronics and appliance work and how sometimes they break (after using TWO WEEKS?!?!?!). Yeah, thanks. Something as simple as "Wow, that should not happen. Please let us know if you need anything additional information from us to assist in getting repairs with manufacturer", would have been a thousand times better than getting screamed at by terrible man who works there. We did not even mention that dishwasher has small dent in front or Fisher and Paykel noted installation error of main hose (yes, you guessed it, by installers engaged by Nor-West). Shame on me for not taking their reviews seriously. The lack of accountability and endless excuses are truly shocking. Just look at EVERY response to their poor reviews. Here is a tip: maybe take a little more time to focus on customer satisfaction instead of responding with a novel of excuses to almost every review.

Purchased a stove top and vent hood. Steven was my rep and I, already knew what I wanted to…read morepurchase, so gave him make and model number. Delivery and installation was prompt. Never was I pressured to buy one brand over another. Nino, the installer made the appointment directly with me and He and his crew arrived early! Installation was done in a timely manner, they also took my old stove top and vent hood without any issues. I'm very pleased with my new appliance, and with Steven (Nor West) and Nino!

We were looking for a stackable washer/dryer to fit in a tight space. They were knowledgeable and…read moreso helpful in looking through their investory. And even though they did not have the specific size we needed, would definitely come back to Peter's Appliances the next time I need to replace an appliance. Thank you guys for your help.

At Peter's Appliances, they offer some of the newest models available with 4 months of parts and…read morelabor warranty with exchange availability.

We ordered Thermador column refrigerator, column freezer, wine cooler, 48" gas range, a Sapphire…read moredishwasher, two refrigerator drawers, a microwave drawer and a 48" vent hood for our remodel. They come out and check that everything is perfect a week before installation so there's no surprises. And thank goodness they did, they found multiple things that the builder didn't do and we found out we were not ready for the appliance installation. Then after things were corrected by the builder, they sent a tech out again just to be sure the appliances would all go in smoothly, before delivery. I really like this proactive approach. As a designer for many years, I appreciate this extra attention. K&N Sales has this perfected and they make sure it will be done right. They were also VERY quick to replace a dishwasher that was not working correctly from the factory. The kitchen looks and performs great, and Justin put together a great price package, (better than 3 others). Very personable all around. Highly recommend.

(Austin Location) - Good enough sales/showroom help. Terrible customer service and communication…read more Totally missed the equipment arrival date(s), items not available for weeks and when your building a house, these are all to important. Equipment install was absolutely terrible, installers were not prepared nor did they even consult the instructions, didn't clean up their mess (wood and metal shavings specifically). Water line was incorrectly installed, ice maker installed improperly. Be prepared to either take delivery with your truck/trailer and install yourself and take a meticulous inventory of your items because of the tail light warranty, nobody will return your call after the sale.

Great prices, service, and communication. He takes great care of his products and doesn't…read moreovercharge. He has low budget and higher end options.

Dropped in looking for a dryer. Young man working there was very nice. What I can tell you is they…read morehad some of everything. Fridge, gas ranges, W/D, you name it. And unlike many would think, there were some higher end items. Prices were pretty fair IMO. They didn't have the size of dryer I needed that day so I didn't purchase an item. But I can say he didn't mind helping me measure, pulling pieces out, showing the actual condition of the appliance.