One of the handles on my kitchen cabinet broke, and I knew I needed to actually see a person to…read morehelp me. I didn't want to go to Home Depot as I would have been in my own to figure it out. I came in and was instantly greeted, I told the guy my problem and he called Irvin over to help me. Irvin was absolutely amazing, he walked me through what I needed to do to fix the problem. This is definitely going to be my go to place for any home improvement project. Even if I pay more than the big stores it's worth it to me to be able to speak to a knowledgeable person!

Questionable customer service, but I was still able to get what I needed from the store…read more One thing I wasn't expecting was seeing non-service animals inside the store. I'm allergic to pets, so it was a bit of a surprise to encounter them while shopping at a hardware store. If pets are allowed at this location, it would be helpful to know ahead of time, especially for customers with allergies. Overall, I got what I came for, but the customer service and pet policy were a little disappointing.

It's always a positive experience when I visit Castle Hardware & More! They're a small family owned…read morebusiness that really strives to provide great customer service and competitive pricing. If you go in there a few times, it's almost guaranteed they'll know your name and will ask how your project turned out. The staff is so friendly and helpful. Even if you're not quite sure what you need for your DIY project, they're sure to point you in the right direction and even offer some pointers. The store itself is so organized and clean. They're also able to offer a huge selection of products, even more than you'd imagine for a small business. They offer products for plumbing, electrical, paint, even organic mulch! The list really goes on and on. While you could go to any of the big box stores, they won't beat this level of customer service. Just give Castle Hardware a try and you'll wonder why you've put up with the headache of going to the big box stores.

Very friendly and pleasant atmosphere. Love going there when I need tools or supplies for my…read moreprojects.

Ordered a Recteq Patio Legend 400 and the service was excellent from start to finish. Special shout…read moreout to Jon for delivering it to my home. He was courteous, thoughtful, and communicated with us throughout the process regarding his arrival time. Really appreciate the professionalism and great customer service. Looking forward to firing up the new grill!

Very nice employees the owner is nice as well. I was asked by five employees if I needed help or…read morehave been helped, I'm like wow yall really are good helpers. They have everything in this store.

I recently stopped at the 5230 Highway 6 N. Houston, Tx location. I had so much anxiety going in…read morebecause I had an idea of what I needed but didn't know exactly what it was called. I have had bad experiences with hardware stores as a woman lol. As soon as I walked into your store Jeremy greeted me with a huge smile and a friendly "Hello, how can I help you?" While I fished the screw / bolt thing from my pocket, another smiling face came to greet me (Valerie). I explained to them that I didn't know what the size or what it was called , but i did know that i needed 28 of them. Jeremy gave me a friendly smile and Valerie smiled and put her hand out & immediately said " Right this way." She was quick to help, kept the conversation light and was so friendly. Definitely gave me small town vibes and reminded me of home. I come from a small town where there are more cows than people. This was refreshing for Houston. My trip was quick and painless! Until I was almost finished with my project and realized I needed the same bolt/screw but slightly longer. So, I made the trip back to your store and as soon as I walked in, I got the same friendly service from another employee. Jeremy came from around the corner and recognized me and said, "Welcome back." I said yall were so nice i had to come twice LOL. He helped me get exactly what I needed, and Valerie saw me walking through the store and greeted me once again. These are small things but are so meaningful and set your business apart from The Home Depot / Lowe's etc. You have two great employees in Valerie & Jeremy. Please do something nice for them because when you have happy employees, they will make sure your customers are happy too. I will be visiting your store for all of my future hardware purchases. Thank you A lost & confused woman in a hardware store

Ace is a great company unfortunately Jeramie at this Hamilton Hardware does not appreciate…read morecustomers. He refused to take back and item that didn't work. He said it's used and I don't have a receipt. I am part of ace rewards and all transactions are held in the system, which he refused to took up. When I pleaded my case he threatened to call the cops on me. I did not cuss or raise my voice. I had purchased over $300 from Ace in the past month and he thought returning a $25 item was unreasonable. It us unimaginable that Jeramie is in charge of customer service. I will never shop at this store again.

Callisa was wonderful her service was amazing. She asked if everything was okay. The selection was…read morethrough the roof. I always like to go there for prices. Thank you Callisa

Be mindful of what you grab and where you put things or else they will just straight up think you…read moreare stealing. I've never stolen anything and felt so embarrassed and humiliated. That is the person that followed me and looked into my purse without saying anything. I will be calling and reporting her! Her name is Margaret Trapp

Overall I really like this Home Depot. However there's one problem I constantly encounter. More…read morethan half the time I go, there's always people soliciting in the parking lot. I had to go twice today, and both times there were people stopping me.in the parking lot. The first visit, it was a group of three guys trying to get me to donate money for their church. The second trip, which was only about 30 minutes later, a lady stopped me in the parking lot trying to get me to buy flowers from her. This isn't the first time this has happened. More often than not, I get stopped by someone trying to get me to give them money in the parking lot. While this isn't directly Home Depot's fault (unless management is allowing it), they really should do something about it. I don't like feeling harassed and have to try and dodge people every time I get out my car whenever I need to go there.

Ordered the wicket Christmas tree base (to cover stand) clearly marked fragile…read more I repaired the product myself as I didn't want to wait again. Maybe Home Depot should 1) double check those boxing for shipping 2) change company used for shipping My was delivered by FedEx

I've been going to Katy Hardware at least 20 years. Today I received great service from the lady's…read moreand gentleman that helped me. Very easy to figure out where everything is. Great quality tools, and the lumber was what I needed. Will be back!

KATY, TX / GENERAL HARDWARE STORE, HOME IMPROVEMENT / 06-15-22…read more +They carry Nitro-Phos fertilizer. -The prices are a little higher than Lowes or Home Depot, as they are a franchise. It's like going to the UPS Store. You know you're going to pay a little more, but it's nice supporting Small-to-Medium businesses. I go to Ace Hardware, Tractor Supply Company, and the big box retailers for various products each store carries over the other.

I came to the Katy Tractor Supply today for duck food. Other locations were out…read more I walked in and they have totally cleaned up and rearranged the entire store. It is much more eye appealing and the flow to the cashiers is a 1000 times better. Before you had to do a maze to get to the registers. The best part is they built on outside. You pay for what you need and drive to the side of the building and they load it for you. The loading area is 2 lanes and is covered. This is way more efficient. Love the organization!!! The stars are for the store. The service is still an area that needs some improvement. With the price of corn going up almost $4.00 a bag; my sweet little duck friends might have to go on a diet. ($12.79 for a 50 pound bag)

I don't know why I keep coming to this place. Every time I come they don't smile at all. The only…read morepeople who smiles are the men who work at the back of the store. This time I called and asked if they had a certain item in the store and of course the answer was no and she hung up not even saying thank you for calling tractor supply or anything not even goodbye. I'm telling you these people who work at the front these ladies are rude. I'm not coming back and I'll make sure that my husband doesn't shop there anymore and my sons and I'm talking about my whole family who all goes there.

Most of employees are friendly here and helpful . Awesome…read moresales. Kind of addicting place even for a woman . Thank you all for your friendly service.

Great service friendly staff and amazing selection. People may not think the tools are the best but…read moremine have lasted years. You take care of your tools and they will take care of you.

John..he's a runner, he's a track star! Lol…read more I love good customer service, service that you should expect when you're spending your money. Service because I'm a lady and you're younger with upper body strength. So shout out to John who helped me load many bags of mulch in the back of my dad's pickup like they were bags full of plastic toys.

7.29.26 Once again Lowe's earned 1 star from me. Really zero…read morewas earned. I bought a rug and I was overcharged $50.00. I had to go to customer service to get my credit. Of course there was only one person working in customer service. After 30 MINUTES standing in line another employee shows up. I got my credit issued but I asked for a receipt to proof I got my credit and I was told the printer has not been working...WHAT...another 10 minutes I got a receipt. I really have to stop shopping here. Lowe's customer service is horrible.