Prepare for a fun story!
Early September, I took my machine to Sewing & Vacuum Warehouse in Conroe (they also have a Houston location). For a minor repair and a cleaning, they said it would be around $150 and take 3 weeks.
6 weeks go by and I don't hear anything from them. When I called, they said they "didn't know" how much progress had been made. Long story short, I picked up my machine after 7 weeks and I will never trust that company again. Oh, and NOT A SINGLE THING HAD BEEN DONE when I picked it up...
The next day I took my Babylock Evolution to Eastex. The employees there are some of the sweetest, most knowledgeable people I've had the pleasure of meeting! They told me it could take up to 4 days to complete, which already shocked me considering other places I've been almost always say around 3 weeks.
I kid you not, I get a call about 30 hours later saying my machine was ready. Best of all, it cost $50!
I feel like an idiot for wasting 7 weeks and potentially spending 3x what I spent here, trying to give Sewing & Vacuum Warehouse a chance to turn around the experience. At the same time, I'm glad it happened because it allowed me to find the best sewing shop in Houston!
I am now a loyal Eastex customer and will never go anywhere else in the Houston area!
When I asked the employees why they provided such a different experience, here's some of what they mentioned:
- They complete all their repairs in-house, whereas other places send off the machines
- Other companies send customer machines to Eastex! So by going through another company, you're working with a middleman who gets a huge check!
- They are one of few Babylock authorized shops in the area
Don't be fooled by the hundreds of reviews at Sewing & Vacuum Warehouse. Most of them are from SALES not repairs. Anyone can sell you something, but not just any company can keep their promises and give you the best price & quality of service on repairs.
My machine is sparkling clean and working flawlessly! read more