Best! Massage! Ever!…read more My husband and I had an appointment and it had to be rescheduled due to an emergency with the massage therapist which was no worry and they were great about rescheduling when we were available. When we got there they'd given us an upgrade due to the "inconvenience" which I'd say it wasn't at all especially since everyone was so nice about it! The staff was incredibly friendly and knowledgeable and walked us through the whole process and even brought us water afterward. We'll definitely be returning next time we're in town!

Soo, great masseuse, she was so kind and relaxing and very nice, very concerned about my comfort…read moreand did what she did to make me feel as good as possible! They gave me a little slip that was the pre appointment questionnaire, and on it there was a spot asking about places to focus on. I put down neck and lower back, but I don't think the masseuse checked it because there wasn't any emphasis on those spots, so make sure to actually tell them if you want something specific. My only con with this place (such great kindness and such a beautiful spa) is that the massage was short. My bf got me 90 mins for my bday! which was $220, which would be fine if my massage wasn't like 75 mins :(. It started at ~5:20 (appointment was @5:15) but they stopped massaging at 6:35. I dont know if that's standard for places but it felt unfair to charge 90 mins for all that, I was even out the room by 6:40 even though he planned on picking me up at 6:45. I tipped pretty low because of it :| Even though the masseuse was so nice I just feel like my bf got ripped off a little bit. Definitely come if you are not afraid to speak up for yourself, other than those two things the service was great, and the spa is gorgeous

I will go ahead and give this spa 5 stars but let me explain why…read more.. First the staff is truly amazing! Harmoni was so sweet she greeted us and showed us around the entire spa! She made us feel very welcome and I really appreciated her hospitality feel. Second, Allison did my massage which to be quite honest was a 10 out of 10 for me! That's one of the best massages I've had in a very long time! Only downside was I did a 50 minute which was not even close to long enough! I would come back to her for an 80 minute hands down no questions asked! Third, they have pretty decent amenities. The tea is freakin delicious! Water a plus! Robes were comfy and they provided sandals. Awesome! Now here are the cons: 1. The pool and jacuzzi spa are outside and shared with the hotel guests so when you go outside little kids are jumping in and out of the jacuzzi, splashing around and making a lot of noise. I believe kids should be kids and not have to feel restricted. So with that said this spa is lacking in having its own private spa jacuzzi for relaxation vibes. 2. The "relaxation room" ain't so quiet. It's too close to the entrance so when people come in or check out you hear everything which is so annoying if you're trying to read or relax before or after the massage. Plus it shares a room where the staff out away the items used. So yeah lots of movement going on. 3. The steam room completely lacks steam! Which totally defeats the purpose. I hated that so much . 4. They do not have a swim suit spinner to get the water off your swim wear! You have to leave with it sopping wet in a plastic bag. That's the upside of the situation they provide a bag for you! Big Whoop! Overall I give it a 5 for what they do have and not for what they don't! So just know if you do go that's what's lacking!

I love going to this spa. It's one of the few around town that is an actual spa with a steam room,…read moreshowers, a pool & jacuzzi. The massages are always excellent -- the massage therapist I prefer by far is Amy. Highly recommend this spa!

My husband and I came to the area for our "babymoon" and booked a couples massage. I had the…read moremommy-to-be add on to mine. The receptionist was very friendly and showed us all the amenities of the spa. Even though we weren't staying at the hotel, we still would have access to all the features, such as the gym. We started off in the changing rooms which were really nice and clean. There were a lot of little goodies available to help you freshen up before your service. We were also each given a locker key, sandals, and a robe which we appreciated. Once you are changed, you wait in the lounge where the staff will get you when they are ready. The lounge was water, coffee, tea, and a handful of snacks available while you wait. My husband and I were picked up promptly at our start time and were led into our room. The ladies that worked with us were great and did a good job adjusting things for us as needed. Since I'm pregnant, they had special pillows for me so that I could lay in my stomach. Overall, this was a great experience and we would definitely come back!

World class spa =/= world class providers…read more With a musculoskeletal disorder, I know the difference between a good massage and a great one. I have scoliosis and told my massage therapist I have tightness on my left side. She went over it quickly then spent a LOT of time on my right side. I thought she'd return back to the left side but then she moved to the legs, so I figured she'd get back to my problem area as a finisher. Soon, the massage was over. So that was a bummer. I also asked for firmer pressure early on and I could've sworn I heard her scoff at my request. Another big bummer. I'm not mean spirited so I said everything was fine at the end because at that point what can she even do? Probably nothing. I didn't speak up during the service about returning to my problem area because who am I to direct a professional when I'm assuming she heard me and would address it later on? I really hate to say it but I could have paid less than half the $300 I spent here and stayed home instead of flying out to this spa specifically to be disappointed like this. I reached out to them about this on a Friday and as of today (Wednesday) I haven't heard back from them. It's definitely a very cute, fun place to throw money at if you have it to throw, but if you want services that are actually worth your money with providers who are world class professionals at what they do, this is not the place. The amenities are nice. I can tell it's not meant to get ready in, rather you'd have a spa day then return to your room to get ready. Very... intimate locker room, awesome sauna, and the view from the outdoor hot tubs is to die for!! In the future I'd stay at the hotel and try out a different spa nearby (:

Took my wife here for our anniversary get-away to Monterey. She went with the massage and facial…read moreoption. She was quite happy with the service.

Awesome place! Hands down best massage I've ever gotten. Brittany is super knowledgeable and has…read morehelped me immensely.

Absolutely incredible experience. I am a busy mom of 4 young ones and I don't think I have had so…read moremuch silence in years! I could have spent the entire day here. Everything here is clean and everyone is respectful. You check in and they give you a water and a key to a locker. The locker rooms are clean and each have towels and a super comfy robe. After changing you get to explore. We started with the sauna which has a wall of Himalayan salts. It was packed when we first went in yet despite how many people were in there the room is completely silent. After the sauna we headed over to the cold plunge- they have two options, cold and cool. Probably about and 10-15 degree difference in temperature, both were perfect to plunge in after the sauna. Then we warmed back up in the hot tubs, which again they have two options, warm and hot. We also went into the steam rooms which were great for my husband who was congested at the time. The eucalyptus and steam helped him so much and smells great! There are also fire pits to sit by and enjoy and zero gravity chairs which are in a room with some wonderful relaxing music. The silence policy is very strictly followed which was amazing. I think my favorite aspect of this concept is that even polite courtesies which are typically expected when around strangers are not expected. Everyone is respectful without feeling the need to say anything. It's was so refreshing. There was only one group at one point of 5 young girls all enjoying the hot tub and chatting quite loudly ( we could hear them from inside the sauna) but seems like maybe someone said something to them because when we passed by them later on they were still talking but whispering. Other than that I don't think I heard a word from anyone the entire time. I just wish we had been able to get massages, we booked this last minute (our fault) and everything was full. Next time (and there will definitely be a next time) we will get massages! Yet even without a massage I still left feeling as though we had had one, that's how relaxed we were.

m giving this place 1 * because of the treatment I've received here. I booked massages for me and…read moremy husband, it was a Wednesday. The massages were 2 out of 10, it felt like our therapists didn't know what they were doing. After massages, we wanted to spend some time at the facility. I forgot my face wash at home, so I asked a guy who worked there where can I find one. He said that their estheticians were gone for the day, but they might have something in front that I could buy. So I went to the front. I explained to a woman what I was looking for, she directed me to look in the cupboard but wasn't sure if they had anything available. There was no product that matched my needs. On my way back to the lockers, I encountered her again. I told her that I didn't find the product I was looking for. She said you pay $50 for entrance and you expect a face wash to be here??? I was stunned. First of, I paid over $400 for 2 massages. Apparently, they were running a promotion with discounted entrance after 4pm or something. Second of, yes, I do expect a good spa to have products available including a face wash. This was extremely unprofessional of her and it made the time we spent there unpleasant, like we were not welcome there because she thought we paid $50 for entrance. Never coming back. The employee needs to be held accountable for how she treats spa guests no matter how much they pay.

Everyone was very nice and it wasn't a bad experience but it wasn't great. They asked me that day…read moreto change my appointment time to come in earlier, which I did, and then I was kept waiting 20 minutes. I was just about to leave when they finally were ready to help me. it was disappointing to agree to help them out by changing my appointment time and then be left sitting there, wasting my time. I had booked online with a tech who had great reviews but was given someone else. I decided to stay anyway. I paid extra for Dazzle Dry, which is peeling after 2 days. My previous Dazzle Dry manicure, done while on vacation, lasted 10 days without chipping because it was properly applied. I feel bad because the staff seems really sweet but based on reviews and my experience, results can be inconsistent.

I visited this salon twice, and while the staff were SUPER kind and welcoming, the quality wasn't…read morewhat I expected for the price. On my first visit, I asked for a cat eye black chrome design. I may have misunderstood what was possible, so the design wasn't quite what I had pictured, and one nail broke shortly after. They kindly called me back and redid them with a cat eye design, which I really loved. Unfortunately, within just a couple days, the new set also started breaking. Even after being fixed once for free, two more nails broke off in less than 3 days. For $80, I expected my nails to last much longer. I won't be returning, but I do really appreciate the staff's kindness and trying to fix it. And hope they can improve their technique.

YUP, Bo is my girlll!! I moved here from the south bay two years ago and honestly hadn't been able…read moreto find my new hair girl until today. She's super cute, so sweet, and has a wealth of knowledge when it comes to hair color. She also helped fix a not-so-great haircut and color situation I had going on, and my hair turned out amazing. The vibes were immaculate lol, the salon is beautiful, and I genuinely felt so cared for and taken care of the entire time. I'm so happy I finally found my person here. Highly recommend Bo!!

This was my second time with Bo, and I am always very happy after each appointment. The first…read moreappointment was a bob cut and I loved it! This appointment was a slightest trim with chocolate lowlights! I've tried other places to get this look and it has always comes out lighter than I wanted. She listened to what I wanted and it came out great! We were chatting the entire time and amazing head massage while shampooing! I highly recommend Bo!!

Had a Invigorating body scrub with Beth and a 90 minute deep tissue with Adam. Very talented and…read moregifted staff. They make sure you're taken care of and give VIP treatment.

Best facial I've ever had from Mali! She was so sweet and knowledgeable and gave me a great…read morerecommendation for my skin. 10/10 would highly recommend! I also did the oil scalp treatment which was awesome.

Gigi is fair enough of a price and very good at doing hair and waxing…read more . The staff she keeps are great .

Arrived late into Monterey for a work conference after a really long work week. Had a quick dinner…read moreand walking back to our hotel, we realized that we could really use a massage, and GG's Spa and Salon was still open even though it was pretty late. The exterior and interior were not particularly modern, and some prior reviews noted issues with communication, but we found the owner was very friendly and welcomed us in, and we were the only customers given the late hour. Overall, we liked the owner and the other team member doing the whole body massages as they both listened to feedback and adjusted pressure. Pretty thoroughly massages and went for the full hour too, and the prices were comparable to other places in downtown Monterey.

WORTH EVERY PENNY! For my birthday, I chose two services, a massage and a facial, both lymphatic…read moredraining. I had never had this kind of massage or facial before, so I enjoyed speaking with both staff about the benefits and how beneficial this form of massage and facial were to me. And when I left, I was not only very relaxed, but the fine lines and reduction of sagging neck made me look 20 years younger. And the effects of the facial lasted almost 4 days. I was glowing aty birthday dinner and felt amazing! The spa is very zen and welcoming: pastel tones, sea art, candles, soft music, comfortable robe, cucumber water and a variety of teas in the waiting lounge, which faces the pool with several lions trickling fountain and Jacuzzi. They sell several different skincare lines, and there is no pressure to buy anything. I was very pleased that I received samples of the products used for my facial, which I will use after I determine the order in which I need to use them. The staff are really friendly and accommodating. I was the last appointment of the day, but they did not push or rush me to leave. I felt pampered and special, and that they truly wanted me to have the most relaxing and enjoyable day. As Monterey is one of my favorite California cities, I look forward to returning to the hotel and the spa soon. I have had a number of spa treatments over the years, but never had a facial with results that lasted for more than one day. I highly recommend this spa for anyone who wants to feel relaxed and pampered. It is the ultimate experience for self care!

The staff is exceptional. The environment very peaceful. Having the deck with the pool and hot tub…read moreoutside is perfect!! I can't wait for the sauna later this year that Rozanne, the manager and also senior therapist told me about. I'll be back as often as I am in town.