I will go ahead and give this spa 5 stars but let me explain why…read more.. First the staff is truly amazing! Harmoni was so sweet she greeted us and showed us around the entire spa! She made us feel very welcome and I really appreciated her hospitality feel. Second, Allison did my massage which to be quite honest was a 10 out of 10 for me! That's one of the best massages I've had in a very long time! Only downside was I did a 50 minute which was not even close to long enough! I would come back to her for an 80 minute hands down no questions asked! Third, they have pretty decent amenities. The tea is freakin delicious! Water a plus! Robes were comfy and they provided sandals. Awesome! Now here are the cons: 1. The pool and jacuzzi spa are outside and shared with the hotel guests so when you go outside little kids are jumping in and out of the jacuzzi, splashing around and making a lot of noise. I believe kids should be kids and not have to feel restricted. So with that said this spa is lacking in having its own private spa jacuzzi for relaxation vibes. 2. The "relaxation room" ain't so quiet. It's too close to the entrance so when people come in or check out you hear everything which is so annoying if you're trying to read or relax before or after the massage. Plus it shares a room where the staff out away the items used. So yeah lots of movement going on. 3. The steam room completely lacks steam! Which totally defeats the purpose. I hated that so much . 4. They do not have a swim suit spinner to get the water off your swim wear! You have to leave with it sopping wet in a plastic bag. That's the upside of the situation they provide a bag for you! Big Whoop! Overall I give it a 5 for what they do have and not for what they don't! So just know if you do go that's what's lacking!

Today was an amazing day at the Spa on the Plaza! My therapist was Annmarie, she gave the most…read moreoutstanding hot stone massage! She was very attentive and so much attention to detail which I loved! I can't believe how different my body felt after treatment! Her spirit was calm, peaceful and kind! Thank you Annmarie for a beautiful experience! Nanci Shaddy

I was really disappointed with the spa experience, especially after calling multiple times…read morebeforehand to confirm they had sulfate-free options due to an allergy. I was assured accommodations were available, but when we arrived, the staff member checking us in was rude and dismissive when we asked about the products being used. She seemed annoyed when we asked her to verify whether anything was sulfate-free. Because they couldn't confirm safe products, our soaking tub ended up being filled with just warm water instead of any of the advertised aromatherapy, Himalayan salt, or coconut milk options -- yet we were still charged full price. No apology or acknowledgment was offered despite the incorrect information given prior to our visit. It was especially disappointing because we otherwise had a great experience at the hotel, but the spa service and customer care did not match that standard.

My husband and I came to the area for our "babymoon" and booked a couples massage. I had the…read moremommy-to-be add on to mine. The receptionist was very friendly and showed us all the amenities of the spa. Even though we weren't staying at the hotel, we still would have access to all the features, such as the gym. We started off in the changing rooms which were really nice and clean. There were a lot of little goodies available to help you freshen up before your service. We were also each given a locker key, sandals, and a robe which we appreciated. Once you are changed, you wait in the lounge where the staff will get you when they are ready. The lounge was water, coffee, tea, and a handful of snacks available while you wait. My husband and I were picked up promptly at our start time and were led into our room. The ladies that worked with us were great and did a good job adjusting things for us as needed. Since I'm pregnant, they had special pillows for me so that I could lay in my stomach. Overall, this was a great experience and we would definitely come back!

Awesome place! Hands down best massage I've ever gotten. Brittany is super knowledgeable and has…read morehelped me immensely.

Took my wife here for our anniversary get-away to Monterey. She went with the massage and facial…read moreoption. She was quite happy with the service.

I just had the most wonderful experience at Refuge Days, thanks to the sweetest massage by…read moreFlorence. Initially, I was a bit apprehensive about the technology-free environment, as I had planned to catch up on emails. However, disconnecting turned out to be a blessing. It gave my eyes and brain the much-needed break they craved. The location itself is a serene oasis. I thoroughly enjoyed moving from the cold plunge to the heated pool, then relaxing by the fire pit, and indulging in the steam room and dry sauna. The eucalyptus steam was an absolute highlight--hands down the best I've ever experienced. Walking out of Refuge Days, I felt rejuvenated and like a whole new woman. This place is a true sanctuary for relaxation and self-care. I can't wait to return and embrace the tranquility again.

My wife and I came here on 4th of July weekend to have a relaxing day and it was overall really…read moregood. Reception was helpful and friendly and facilities were overall pretty clean and well maintained. No issues with the steam room/hot tubs/cold plunge pools and sauna. The only bit that irked me a little was that this place is supposed to be SILENT and also they clearly stated in the rules that there are no saving seats with personal items but these rules were both not enforced, people were talking/laughing and not a single staff was there to remind them to quiet down. Also around the firepits people were leaving their towels to claim spots so it was hard to find a seat around the firepits, 2 of the firepits had no one sitting there but all the chairs had towels on them. The anti-gravity chairs were also really squeaky (like more than normal), so it was hard to relax with all the sounds. Overall a nice place but they really should enforce the rules that they have to make it a more pleasant experience for those of us who are there to relax. Also- not sure why it is so hard for people to follow the rules, i mean are you guys just stupid or illiterate and can't read the signs that say "silence"?

Everyone was very nice and it wasn't a bad experience but it wasn't great. They asked me that day…read moreto change my appointment time to come in earlier, which I did, and then I was kept waiting 20 minutes. I was just about to leave when they finally were ready to help me. it was disappointing to agree to help them out by changing my appointment time and then be left sitting there, wasting my time. I had booked online with a tech who had great reviews but was given someone else. I decided to stay anyway. I paid extra for Dazzle Dry, which is peeling after 2 days. My previous Dazzle Dry manicure, done while on vacation, lasted 10 days without chipping because it was properly applied. I feel bad because the staff seems really sweet but based on reviews and my experience, results can be inconsistent.

I visited this salon twice, and while the staff were SUPER kind and welcoming, the quality wasn't…read morewhat I expected for the price. On my first visit, I asked for a cat eye black chrome design. I may have misunderstood what was possible, so the design wasn't quite what I had pictured, and one nail broke shortly after. They kindly called me back and redid them with a cat eye design, which I really loved. Unfortunately, within just a couple days, the new set also started breaking. Even after being fixed once for free, two more nails broke off in less than 3 days. For $80, I expected my nails to last much longer. I won't be returning, but I do really appreciate the staff's kindness and trying to fix it. And hope they can improve their technique.

Danielle is my GIRL! I love my hair and the way she just makes me feel so confident and teaches me…read morehow to keep it looking amazing at home and it's so simple.

This was my second time with Bo, and I am always very happy after each appointment. The first…read moreappointment was a bob cut and I loved it! This appointment was a slightest trim with chocolate lowlights! I've tried other places to get this look and it has always comes out lighter than I wanted. She listened to what I wanted and it came out great! We were chatting the entire time and amazing head massage while shampooing! I highly recommend Bo!!

Had a Invigorating body scrub with Beth and a 90 minute deep tissue with Adam. Very talented and…read moregifted staff. They make sure you're taken care of and give VIP treatment.

I went here on my birthday for a massage with one of my best friends. I had not been here since it…read morewas a different spa probably 15 years ago. It's changed quite a bit over the years. Here are some of the good and could be better Points: Good! - discount for locals! - nice sauna and steam room - facilities are very nice and relaxing - service from all staff was outstanding! - massage was pure heaven! I'll be back for sure. Could be better... - because it's a hotel (I guess) you need a key to get in the building. Then you need a key to get in the locker room. OR you press a buzzer or call the number on the door. Makes for a bit of an awkward first impression / not easy to go back and forth from treatment area upstairs to locker room with sauna and steam room downstairs. - there are no alcoholic beverages available. When we inquired about having a birthday toast they suggested we could bring our own bubbly and sit outside in the hammocks/swings. We did this and it was very nice! But see the point above about getting back in. Bit challenging! - Here's an easy one to fix: there is no cold water in the locker room so if you go in the sauna you'll need to go back upstairs to refill your cup or water bottle then have someone let you back into the locker room. A simple water station in the locker room would solve this issue, - Toiletries are available (a plus!) but on demand (not convenient). Would be great to have a few common items out like many spas (deodorant, hair spray, hair ties, etc.)

Gigi is fair enough of a price and very good at doing hair and waxing…read more . The staff she keeps are great .

Arrived late into Monterey for a work conference after a really long work week. Had a quick dinner…read moreand walking back to our hotel, we realized that we could really use a massage, and GG's Spa and Salon was still open even though it was pretty late. The exterior and interior were not particularly modern, and some prior reviews noted issues with communication, but we found the owner was very friendly and welcomed us in, and we were the only customers given the late hour. Overall, we liked the owner and the other team member doing the whole body massages as they both listened to feedback and adjusted pressure. Pretty thoroughly massages and went for the full hour too, and the prices were comparable to other places in downtown Monterey.