Not only is the entire spa an absolute dream, the staff was incredible, and the service was…read moreoutstanding. I have chronic pain, and after my massage with CBD cream, I was entirely pain free for seven hours (which has not happened in over four years). Ethan was incredible, and I felt so incredibly pampered. Thank you for the most incredible experience, and for those pain free hours with my kids where I could actually enjoy myself. I will absolutely be back!

I had a deep tissue massage here ($160 + tax). It wasn't the deepest tissue massage I've had (was…read moremore of a Swedish style), but I still enjoyed it. I wish I got the name of my masseuse because she was so sweet. She really tried hard to work the spots she found tension in. The lobby is relaxing and the spa in general, is beautiful. They play relaxing classical music during the massage.

Today was my first time going here n it was amazing!! I got the designer package n the moment I got…read morethere the lady was very sweet showed me around n let me get ready to enjoy their steam room which was perfect! I got there 30 mins early so I can enjoy it- lulu did my massage n omg her hands are magic I highly recommend her she will definitely be doing my next massage and destiny did my facial she was amazing and knows her stuff!! She made my first legit facial an experience ill never forget-i highly recommend this place n I will definitely be back-denielle

Tamara and Vanessa are the absolute best! Great professionalism and great at what they do!read more

My husband and I came to the area for our "babymoon" and booked a couples massage. I had the…read moremommy-to-be add on to mine. The receptionist was very friendly and showed us all the amenities of the spa. Even though we weren't staying at the hotel, we still would have access to all the features, such as the gym. We started off in the changing rooms which were really nice and clean. There were a lot of little goodies available to help you freshen up before your service. We were also each given a locker key, sandals, and a robe which we appreciated. Once you are changed, you wait in the lounge where the staff will get you when they are ready. The lounge was water, coffee, tea, and a handful of snacks available while you wait. My husband and I were picked up promptly at our start time and were led into our room. The ladies that worked with us were great and did a good job adjusting things for us as needed. Since I'm pregnant, they had special pillows for me so that I could lay in my stomach. Overall, this was a great experience and we would definitely come back!

I was really disappointed with the spa experience, especially after calling multiple times…read morebeforehand to confirm they had sulfate-free options due to an allergy. I was assured accommodations were available, but when we arrived, the staff member checking us in was rude and dismissive when we asked about the products being used. She seemed annoyed when we asked her to verify whether anything was sulfate-free. Because they couldn't confirm safe products, our soaking tub ended up being filled with just warm water instead of any of the advertised aromatherapy, Himalayan salt, or coconut milk options -- yet we were still charged full price. No apology or acknowledgment was offered despite the incorrect information given prior to our visit. It was especially disappointing because we otherwise had a great experience at the hotel, but the spa service and customer care did not match that standard.

Awesome place! Hands down best massage I've ever gotten. Brittany is super knowledgeable and has…read morehelped me immensely.

Took my wife here for our anniversary get-away to Monterey. She went with the massage and facial…read moreoption. She was quite happy with the service.

We've now visited Refuge Spa in Carmel for the second time, and it's easy to see why my husband…read moreloves it so much. It's the perfect place for him to truly unwind with complete silence, no distractions, just pure relaxation. The atmosphere is incredibly peaceful, and you feel it the moment you walk in. Reservations and Checking in was easy and the front desk welcomes you! We started with a deep tissue massage with Angie who was awesome, which was the perfect way to ease into the experience. It left us both feeling completely relaxed before heading out to enjoy the amenities The thermal pools are perfectly maintained, ranging from warm to hot. He especially enjoyed going through the full thermal cycle... the cold plunge, sauna, steam room, and then back into the hot spa. It's such a refreshing and rejuvenating experience. We ended up staying for six hours and honestly enjoyed every single minute. It's one of those rare places where time just slows down, and you leave feeling completely reset. We'll definitely be back again as it's been my husband's annual birthday gift from me!

Loud AF. I left after 20 minutes because it was too loud. Set straddling an active tennis court…read morethis spa get a ton of noise from the athletics center. The spa is promoted as a silent spa with no talking but since there is no enforcement yelling, laughing, splashing around is common. If you are looking for calm and quiet this is not the place. I planned a weekend around going to this place so leaving right away due to noise was disappointing. When leaving I asked if the remaining gift card balance could be refunded to the CC since I wouldn't be back; they apologized and blamed staffing shortages for the noise. The lady offered a full refund to the CC which I appreciate. They never sent the refund. Following up a couple weeks later they ignored all the words in my email and only refilled the gift card, refusing to refund the CC. What a terrible place to not go back to. Lesson leaned: this place sucks

Everyone was very nice and it wasn't a bad experience but it wasn't great. They asked me that day…read moreto change my appointment time to come in earlier, which I did, and then I was kept waiting 20 minutes. I was just about to leave when they finally were ready to help me. it was disappointing to agree to help them out by changing my appointment time and then be left sitting there, wasting my time. I had booked online with a tech who had great reviews but was given someone else. I decided to stay anyway. I paid extra for Dazzle Dry, which is peeling after 2 days. My previous Dazzle Dry manicure, done while on vacation, lasted 10 days without chipping because it was properly applied. I feel bad because the staff seems really sweet but based on reviews and my experience, results can be inconsistent.

I visited this salon twice, and while the staff were SUPER kind and welcoming, the quality wasn't…read morewhat I expected for the price. On my first visit, I asked for a cat eye black chrome design. I may have misunderstood what was possible, so the design wasn't quite what I had pictured, and one nail broke shortly after. They kindly called me back and redid them with a cat eye design, which I really loved. Unfortunately, within just a couple days, the new set also started breaking. Even after being fixed once for free, two more nails broke off in less than 3 days. For $80, I expected my nails to last much longer. I won't be returning, but I do really appreciate the staff's kindness and trying to fix it. And hope they can improve their technique.

Susan Henry is an incredibly gifted colorist and stylist. Today was my first appointment with her…read moreand she took great care with my requests and ideas. My hair turned out fabulous and she really is incredible. She's an angel and super sweet too. You will love her.

Ruth was fantastic! She got me in for a last minute appt for a blowout and did a great job. Very…read moreluxurious scalp massage with the shampoo, and my blowout looked great!

Had a Invigorating body scrub with Beth and a 90 minute deep tissue with Adam. Very talented and…read moregifted staff. They make sure you're taken care of and give VIP treatment.

I went here on my birthday for a massage with one of my best friends. I had not been here since it…read morewas a different spa probably 15 years ago. It's changed quite a bit over the years. Here are some of the good and could be better Points: Good! - discount for locals! - nice sauna and steam room - facilities are very nice and relaxing - service from all staff was outstanding! - massage was pure heaven! I'll be back for sure. Could be better... - because it's a hotel (I guess) you need a key to get in the building. Then you need a key to get in the locker room. OR you press a buzzer or call the number on the door. Makes for a bit of an awkward first impression / not easy to go back and forth from treatment area upstairs to locker room with sauna and steam room downstairs. - there are no alcoholic beverages available. When we inquired about having a birthday toast they suggested we could bring our own bubbly and sit outside in the hammocks/swings. We did this and it was very nice! But see the point above about getting back in. Bit challenging! - Here's an easy one to fix: there is no cold water in the locker room so if you go in the sauna you'll need to go back upstairs to refill your cup or water bottle then have someone let you back into the locker room. A simple water station in the locker room would solve this issue, - Toiletries are available (a plus!) but on demand (not convenient). Would be great to have a few common items out like many spas (deodorant, hair spray, hair ties, etc.)

Gigi is fair enough of a price and very good at doing hair and waxing…read more . The staff she keeps are great .

Arrived late into Monterey for a work conference after a really long work week. Had a quick dinner…read moreand walking back to our hotel, we realized that we could really use a massage, and GG's Spa and Salon was still open even though it was pretty late. The exterior and interior were not particularly modern, and some prior reviews noted issues with communication, but we found the owner was very friendly and welcomed us in, and we were the only customers given the late hour. Overall, we liked the owner and the other team member doing the whole body massages as they both listened to feedback and adjusted pressure. Pretty thoroughly massages and went for the full hour too, and the prices were comparable to other places in downtown Monterey.

I was a guest at this hotel and stopped by in-person to make an appointment. The spa had pamphlets…read moreof services in different areas of the hotel, including one in our room. I noticed the prices of the pamphlet in our room was different than the prices listed in the pamphlets throughout the hotel. When I was making my appointment at the spa, I was told the services I wanted were not available. The receptionist helped me choose services that were similar, with one of the services not listed on any of the pamphlet I'd seen. I asked for the prices and she told me the final total would be $230. I came back for my appointment a few hours later and arrived 20 min before the scheduled session. I got changed quickly and waited for my turn. The massage therapist did not invite me into the room until after my scheduled session time. She gave me about four minutes to undress and get onto the massage bed. When she came back into the room, she shuffled around and took another three minutes to get settled in. By this time, almost 10 min had passed after my scheduled massage time, and I was curious whether the clock started when she invited me into the room or when she started the massage. Unfortunately, when the session was over and I calculated the time, she started the time when she invited me into the room, and not when the massage began. The massage itself was not good. I got an equivalent to a Swedish massage, and her technique did not involve long swedish strokes. She used very short and abrupt strokes and although the pressure was good, the technique was not. She also kept pulling hard at the sheet that I was laying on from under me every few minutes because the sheet was not tucked in and it would move. She was also very loud at everything, from walking to breathing to coughing to taking her hand off my back to scratch herself. I heard it all. This contributed to the impossibility for me to drift off into relaxation or a nap. I also got the seaweed detox mask on my spine, which is supposed to draw out toxins, including heavy metal. Sadly, the aluminum foil she used to cover the mask over my skin likely negated the mask's efficacy. After the session, I checked out and a different receptionist was present. There was confusion as to what services I was paying for, and I almost got charged for my services and someone else's service. Ultimately, it appeared to be sorted out and I was told the total was $280 ($50 more than what I was initially told). I got an itemized receipt of what I was paying for and was shocked to see that the 15 min add-on seaweed detox mask costed $95. I paid and left without incident. I would have expected a better experience at a nice hotel like this one. It is worth noting as a final thought to this review that every person I came across at the spa were nice, but the actual treatments, organization, and communication amongst staff fell short.

First time at this spa, everything was nice, my massage was good, I liked some of the touches like…read moreweighted heat they used throughout. The only negative is that I feel the hotel walls are very thin so right toward the middle of my relaxing a bunch of kids were above my treatment room jumping off the bed and running back and forth. I love kids, but not in my expensive hour of relaxing.