I will go ahead and give this spa 5 stars but let me explain why... First the staff is truly amazing! Harmoni was so sweet she greeted us and showed us around the entire spa! She made us feel very welcome and I really appreciated her hospitality feel. Second, Allison did my massage which to be quite honest was a 10 out of 10 for me! That's one of the best massages I've had in a very long time! Only downside was I did a 50 minute which was not even close to long enough! I would come back to her for an 80 minute hands down no questions asked! Third, they have pretty decent amenities. The tea is freakin delicious! Water a plus! Robes were comfy and they provided sandals. Awesome! Now here are the cons: 1. The pool and jacuzzi spa are outside and shared with the hotel guests so when you go outside little kids are jumping in and out of the jacuzzi, splashing around and making a lot of noise. I believe kids should be kids and not have to feel restricted. So with that said this spa is lacking in having its own private spa jacuzzi for relaxation vibes. 2. The "relaxation room" ain't so quiet. It's too close to the entrance so when people come in or check out you hear everything which is so annoying if you're trying to read or relax before or after the massage. Plus it shares a room where the staff out away the items used. So yeah lots of movement going on. 3. The steam room completely lacks steam! Which totally defeats the purpose. I hated that so much . 4. They do not have a swim suit spinner to get the water off your swim wear! You have to leave with it sopping wet in a plastic bag. That's the upside of the situation they provide a bag for you! Big Whoop! Overall I give it a 5 for what they do have and not for what they don't! So just know if you do go that's what's lacking! read more

Shoutout to Lulu! She got my problem areas and made sure to ask me about them. I think I got lucky, because there were only two other people in the spa while I was there. The ambiance is great, soothing, and relaxing. I loved the amenities and cleanliness. I've been to spas that offer hairbrushes, but it's one that you have to share with every person in the space. The ones they offer are individually wrapped and disposable, so it's nice to take one home as well. Loved the steam room and shower. They even have makeup remover, deodorant, hair dryers, and curling irons for before and after your time here! I'm already planning to come back for a girls' day :) read more

I had a wonderful massage ‍ at the Spa on the Plaza. Booking my reservation was very easy. I received an appointment reminder call & email. I was warmly greeted at the front desk and escorted right away to get changed for my massage. My massage therapist was Amy and she was lovely! I do a lot of computer desk work & Amy relieved a lot of my knots. I thoroughly enjoyed my experience here. Then, I enjoyed a hot cup of herbal tea & was able to shower after. I highly recommend this spa for any of their services! read more

Spa on the Plaza - Women's bathroom - Massage Near Me - Monterey, California

I had the luxury of getting a 60-minute symphony massage here recently and it was great! Super convenient to access if you're staying at the Portola hotel. I was able to get an appt and did arrive 15 minutes early, per their recommendation, to get changed and have some hot tea before my appt. Funny enough, the tea available was not hot and one of the containers was empty. It seems like they need to check on this more often. My massage therapist asked at the beginning if there was anything to be aware of with my body, though didn't inquire about any scents to avoid. Lots of scents were used and I did enjoy them all, thankfully. The space is beautiful. I was able to enjoy the hot tub after my massage. I appreciated the lockers you get access to during the spa visit, free of charge. Really relaxing spot! I hope to get to come back again some day. read more

Spa on the Plaza - Exterior - Massage Near Me - Monterey, California

I love going to this spa. It's one of the few around town that is an actual spa with a steam room, showers, a pool & jacuzzi. The massages are always excellent -- the massage therapist I prefer by far is Amy. Highly recommend this spa! read more

Today was an amazing day at the Spa on the Plaza! My therapist was Annmarie, she gave the most outstanding hot stone massage! She was very attentive and so much attention to detail which I loved! I can't believe how different my body felt after treatment! Her spirit was calm, peaceful and kind! Thank you Annmarie for a beautiful experience! Nanci Shaddy read more

I'm not typically one to leave negative reviews, but unfortunately, my spa experience was very disappointing. I purchased a treatment that was not fully performed, and the overall experience did not meet expectations. During my massage, there were repeated disruptions from children screaming near the pool area adjacent to the treatment room, which made it difficult to relax and enjoy the service. Additionally, my therapist left for the day before I could check out, which was unexpected and unprofessional. I shared my concerns with the receptionist, who apologized and assured me that the spa manager, Vanessa, would follow up with me the next day. Unfortunately, I never received a call or any additional communication. For a spa experience, I expect a relaxing environment, attention to detail, and strong customer service. Unfortunately, the lack of follow-through after sharing my concerns was the most disappointing part. Based on this experience, I would not return. read more

my wife and i are members at this wonderful spa, where we always get the best service and massages. we've been regulars for almost a year and consistently get great care and attention by our masseuses Andres and Amy. we highly recommend getting a massage and other treatments at spa on the plaza! You deserve it! read more

Spa on the Plaza Monterey,Ca From the moment I stepped into Spa on the Plaza, I was struck by how tranquil, serene, and beautifully maintained the entire space is. The atmosphere is warm and inviting, with soft lighting, calming scents, and an overall sense of peaceful elegance. Every corner feels thoughtfully designed to help you unwind--clean, soothing, and truly relaxing. It's the kind of place where your shoulders drop the second you walk in. The front desk team deserves their own recognition. Their high energy, genuine warmth, and constant smiles set the tone instantly. They greet you like they're actually happy to see you, not just going through the motions. The staff creates an environment that feels friendly, comforting, and completely welcoming. They're attentive without being intrusive, and the energy at the front makes you feel taken care of from the start. All together, the atmosphere and the team make Spa on the Plaza a place you want to return to again and again--inviting, relaxing, and refreshingly positive. A true gem in Monterey. read more

I had booked a massage and a facial to help me relax before taking a physio final. I am so happy that I booked with Amy (massage) and OC (facial). Amy truly listened and addressed the areas of my body that needed the most TLC. OC was so patient with me and all of my questions (I have temperamental skin lol) and was very knowledgeable. I will definitely be booking with them again in the future. The spa itself is nice but the staff is truly what makes it shine. read more

Stayed for a weekend at the Portola Hotel and made a last minute appointment at the Spa on the Plaza. The menu is extensive and the service was amazing and worth every penny. Sabrina at the front desk was also great. The atmosphere is very cozy and we felt like a royalty. Highly recommend when you stay in Monterey!! read more

Spa on the Plaza - Massage Near Me - Monterey, California

Liz was my wonderful facialist at the spa! She really did an amazing facial! Plus she has a fantastic personality and lots of knowledge! I so enjoyed my experience with her! I definitely recommend her and I feel blessed to have had her help me! read more

I highly recommend Megan for a great relaxing massage. She was so calm and acommadating!

Had a couple's massage and bath session. The bath part was great. Show up early to take advantage of the hot sauna with any treatment. The massage itself was very mediocre. The therapists were not very skilled. My therapist took their time during setup and took frequent breaks during the session which cuts the massage time down a lot. Also we booked a couple's massage but they cover my eyes when I am face up? I want to see my wife. My masseuse ignored large sections of my body like my thighs. My wife left a sizable tip but upon speaking to her even she didn't think her massage was very good. She said it was no deep tissue but that she felt relaxed enough. I do not recommend this establishment for massages. The bath rental was nice - but who charges for a bath rental? Most hotels come with a bathtub, but not the Portola. read more

Booked the perfect date night package as part of my road trip vacation up the California coast and this experience was definitely the highlight of our trip. The spa is small and intimate, and doesn't have all the amenities of a large spa, but my massage therapist Dawn was one of the best. I was not surprised to hear she had over 20 years of experience as she is a master of her craft. After 6 days of long drives from Orange County, California up to Oregon she melted away all the tension and stiffness I had from sitting in a car for extended hours. Staff was very friendly and the facilities were clean and very calming. Definitely will make my way back to Monterey just to patronize this establishment again. read more

Spa on the Plaza - Women's locker room with steam room. - Massage Near Me - Monterey, California

This review is for Lulu. This was my first time at the hotel and spa, and everything was amazing. I opted for the athletic massage since I have quite a few knots in my upper back. Without much direction, Lulu got all of them. The pressure was perfect, and honestly, this may have been the best massage I've ever had. I have had my share of massages. I would definitely recommend her; she knows what she's doing. read more

Wonderful body worker and beautiful facility. Very relaxing and well worth the price of service.

Megyn was FANTASTIC!!! Probably the BEST massage I have had in years! we come to your area a couple of times a year, and I have always had a great experience, but this was the Best. Looking forward to seeing you again soon. MD read more

Go to spa on the plaza for relaxing and ambient spa experience. I saw the good reviews on yelp for therapist "Ashley," and she delivered a wonderful massage, and was more than just a massage therapist, she is a true healer. She was in tune with body mechanics, and I was able to entrust my body to the relaxing experience and definitely zoned out. It's nice that they've got a pool and hot tub in the back that you can use, which is open to both spa guests, but also to guests of the Plaza hotel; which did not detract from the spa experience for me. Reception and admin were professional and courteous, and a young lady even saw that my sandals were too small and immediately offered to give me larger sandals, which made a huge difference in my comfort instead of walking around with bound feet. I wish that steam rooms did not have that slightly moldy smell, but that seems to be the case at many steam rooms and the premises of the spa were very clean. They're running a good business here and offering a non-pretentious spa experience. read more

Tamara and Vanessa are the absolute best! Great professionalism and great at what they do!

From start to finish, my experience was nothing short of amazing. I had booked a few services for my friend's birthday. we were greeted with a smile, the locker space was clean and the steam room was amazing! We had a CBD tub which left us really relaxed before the massage. Megyn was my massage therapist and worked wonders! A special thanks to Sabrina who helped me book and was friendly and informative, Vanessa who made everything run smoothly , and Megyn who was an amazing therapist. I will definitely be back! read more

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Just to update people on my last review that was obviously a traumatic one, I feel completely satisfied with how management, most importantly Vanessa, the office manager has handled this. She has been in contact with me since my previous post, expressing concern, and wanting to speak with me face to face. I've been putting off the meeting due to my fear of it being confrontational. I had our meeting this morning with her, along with a senior massage therapist that worked there as well. I felt supported by Vanessa & that there was an honest concern. It wasn't a check the box, let's get this over with meeting. It is obvious to me that the spa's primary concern & goal is client well being and satisfaction. Based on how seriously Vanessa, and other team members have taken this & measures they've gone through to make sure this never happens again at their spa, I would say I would be comfortable going back. Thank you again to the spa management for your support with this. read more

Stayed at the Portola Hotel & Spa while my husband worked a Conference so I decided to take advantage of the Spa. Scheduling was made easy with a quick phone call. The vibe here is what you would expect when entering a Spa. I was greeted by Sarah. Super sweet and professional. The smells, the decor, very nice. My 80 min CBD Massage was done by Ian. I highly recommend him. He was very attentive and professional. The bathroom/locker room was clean, nicely lit and decorated. Amenities included are blow dryers, curling iron, brushes, combs, lotion, q-tips and more. I would definitely. read more

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Liz was absolutely amazing! I wish I lived here so I could be a regular. She was super knowledgeable and has the hands of a goddess!

I've gone here for years, but in the last three years, I've discovered the masseuse Melanie. She is incredible I've seen her well over a dozen times. She has a way with the body-she can melt away any aches and pains. Melanie also does facials and waxing. There are lots of other great People in there. I highly highly recommend giving spa on the plaza a try. They also validate your parking if you park in the garage next to the spa! A really nice added bonus! read more

My boyfriend and I spent our anniversary weekend in Monterey and did the couples package here. Needless to say, we will definitely return. Booking a reservation was so easy, and they were so professional and great with reminders. The place itself was so clean and inviting. We did a soaking tub + massages. Can't wait to come back :) read more

Me and my partner decided to to take a day trip during the week out to Monterey. As we were walking through downtown Monterey, we decided to stop by spa on the plaza. We ended up purchasing their day pass, which has amenities that include the pool, jacuzzi, and their steamroom. We were given lockers and provided inside the lockers was a robe, sandals, and a safe. We were told that the wellness center was also open to use. So, after changing into our robe, we stopped by the wellness center to grab a cup of tea and a cup of water. It was chamomile tea and the water had a hint of lemon and cucumber. We then made our way out to the pool. Made sure to have tons of fun and enjoy the afternoon in the Jacuzzi. They had tons of lounge chairs and a canopy if you wanted to stay out of the sun. After we finished outside we made our way back to the locker rooms. Where there were showers and a steamroom. I rinsed off with their selection of body wash, shampoo and conditioner. Made sure to clean my ears with the provided q tips and even cleaned up my shave with the razors and shaving cream they also provided. Overall the experience was amazing and we will definitely be going back soon. I would recommend this day pass to anyone that wants to escape reality for an afternoon and wants to fully emerge in a responsibility free escapade. read more

Spa on the Plaza - Amenities provided in the women's locker room - Massage Near Me - Monterey, California

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What an incredible experience! My fiancée and I scheduled 80 minute athletic and prenatal massages here to cap off our engagement trip. My massage therapist Ulisses was excellent! One of the best massages I've ever had. I mentioned the areas where I had tension and he hit on those and everything else. At the end I was feeling soooo good. He was really friendly, skilled, and knowledgeable. I recommend getting there early, using the pool/jacuzzi and steam room (both men's and women's locker room have one) before the massage. It's a little pricey, but you get what you pay for. I've had many more affordable massages, this is a different level. Trust that you will not regret it. My fiancé got a prenatal massage from Ashlea and she is still raving about it. Do your body a favor and book a massage here. We will be back! read more

Had a fantastic massage from Lulu! I get massages regularly and it was one of the best I've ever had. Sarah did my facial and was wonderful as well. Very honest and knowledgeable about skin care recommendations without making me feel pressured to purchase any product. The reception staff was also extremely accommodating and friendly. I will definitely be back! read more

Incredible staff and experience. Melanie, Ian, Megan and Brittany all wonderful and Selene at front desk is lovely

I have had several services at this spa over the last few months. The massage crew is second to none. If you ask for an athletic massage Ulises and Andres are in high demand. Ann Marie is very experienced and seems to have a way to know exactly what is bound up in my shoulder even if I can't feel it when I go in. The spa is in the process of upgrading and you can feel the changes - bright, cleaning happening continuously, steam room freshly repaired (looks new) -frequent updates of towels and robes to make it feel new, music is good - more and more new upgrades every time I go. Getting a first class treatment in a first class spa is really a pleasure. read more

I spent my birthday here with a few close friends and I had the best time, from the massages to the pool, everything was perfect. Warm and friendly smiles throughout my experience. Sabrina and Sophia were wonderful when checking in / out. 10/10 experience. A very relaxing experience from the start. I will definitely return and would definitely recommend. read more

I just had an amazing facial with Liz. I can't believe how my skin looked afterwards!! She is a wealth of information and shared so much about how to care for my skin. I plan to visit her every time I come to Monterey. She is exceptionally friendly and kind. This is the best facial I have ever had! read more

I visited the spa for the first time this weekend. The space was the perfect combination of luxury and relaxation. Clean locker rooms with everything I could need. The amenities (steam room and pool) were well kept. I had a private tub which was just what I needed. Sabrina was the manager who greeted me and showed me the ropes. She was welcoming and treated me more like family than a guest. Sophia was accommodating as well. I thank those two ladies for making me feel comfortable. They both made my experience well worth it! read more

sahra was great, all the employees are fantastic, I had ashley as a massage therapist and I will definitely come back

My wife and I came to have the destress couples massage for our honeymoon and the service is as top tier as it gets. our masseuses Amy and Ally were amazing. my wife and I were so relaxed and couldn't have asked for a better experience. The entire team at Spa on the Plaza is amazing. Sabrina greeted us and showed us all the amenities so we felt right at home. This is our second time here and I cannot express how much we love this place! 5 stars all day! read more

We booked the tub soak and massage package to start off the day right in Monterey. The location is really small from the lobby viewpoint, but it's much larger once you pass the front desk. We reserved 2 massages for 50 minutes and the 30 minute tub soak. It was easy to go in the locker room and get comfortable, and everything there was very clean and well maintained. It wasn't messy at all and they offer standard spa amenities for getting ready for your day afterward. We were told to wait for our tub to be ready and someone would come soon. I think this is a reoccurring theme, but we had to remind the receptionist about our tub and as soon as we asked it was magically ready for us. It's a bit troubling that a package like this gets a bit less attention for its clients and I was hoping it was just us! Once we were finished with our soak, we were guided by our massage therapists to our room to get ready. The massage was really nice and relaxing, and I enjoyed the scented lotions and oils used. My therapist had allowed me to smell the products before giving permission which was really nice too. She was thorough in her assessment and helped me relax after a lot of the stresses from this year. I appreciated her communication about techniques and how she didn't interrupt the session beyond necessary information. I was able to let myself relax and it was a nice experience. I enjoyed how our therapists also showed us where the pool was located at and helped give us a proper tour. I think our initial one was a bit rushed, so it was nice to know where things that were available to us were at. A nice location that feels like a mid-upscale spa nearby so many Monterey attractions. I think if they work on their timing for the tub soak and offer a more thorough tour, that would really help. read more

I had a relaxing 60 minutes symphony massage. Aura (my masseuse) has a magical touch. She also made sure that I was comfortable and asked if I had any problematic area that she could help with. The place was clean, zen like feel and the staff were friendly. Overall, a memorable first time at the Spa on the Plaza! read more

We came to Monterey to celebrate our 7 year anniversary. We wanted to do this vacation right and start it off with some massages. We called the spa and booked the Bliss couples massage. From walking in to leaving the spa the staff made us feel extremely welcome. This place has different amenities including a steam room on site, outside pool area etc. We were welcomed by Sarah and Jenny who were both courteous and kind and led us to our masseuses Jose and Ashlea. Jose and Ashlea both made sure to keep communicating with us during our massages to make sure we were having a relaxing experience. They did an exceptional job for both of us. It was literally one of the best massages we have both had. As we were leaving Sarah helped us check out and thanked us for our business. If you're thinking of having a relaxing massage while in Monterey I would definitely recommend this place. read more

Took my teenage girls, mom, and I here. My girls loved their lady massage therapist. They were very diligent and gave them free bracelets afterward. They got symphony massages. My mom and I did the detox wrap massage package. My massage therapist was Aura. She talked a lot during the wrap session and was not as professional as the other girls. I was pretty unsatisfied with my service for the price I paid. Wouldn't return to her. Also the spa doesn't have any little snacks (not a big deal but just thought I'd mention that.) read more

Spa on the Plaza - Massage Near Me - Monterey, California