Auto repairs revolve around honesty and workmanship. This shop lacks both. Don't let the spotlessly clean shop and waiting area fool you or the very pleasant personalities of the 'main man' and his 'sidekick'. Behind their niceties, you will find deceit.
--What you need to watch out for most is the cheap replacement parts they use. If you replace a part with them, chances are in a few months you'll be back in the shop for a replacement of the same part again. That's because they use cheap stuff. You will find virtually no OEM parts on your car. I was a long term customer until I discovered that they were billing me for parts not installed and labor charges for work not performed. How did I find this out ... Like this. I took my car to them for general and needed repair work. They gave me an estimate that was high, but I said OK. When I picked up the car, I noted that the brakes were squeaking. I took the car back there several times with no satisfaction. After three return trips, I was told by the owner, Jordan, you'll have to live with the squeaking. I thought w t f is this guy talking about. I took my car to the dealer who examined the brakes I had paid to Bay and compared the bills to the work performed. There were significant differences. They were billing me for new parts they never installed. With the brake issues, the dealer simply told me they did not use OEM parts and therefore these breaks will never work properly. Later on, I found out that they are not in any way shape or form trained on my vehicle, which is a foreign make. They made some other repairs to the vehicle that the dealership stated has the possibility to create safety issues.
I'd been their customer for over 20 years and although I had sometimes thought I was being ripped off, there is something to be said about the convenience of their shop for me, and yes, the appearance does make a difference, yes Jordan and Alan are very personable, but alas, they turned out to be thieves. Thieves in clean clothes in a clean shop!
I no longer take my car there. And in since leaving that shop, I have learned by actually speaking with their former customers, that other people were similarly ripped off as I was. What get's me, is that these mf'ers then talked about me as though I was the bad guy.
Don't be fooled by big talk, the clean, shop, mechanics that seem to be on board and above all don't be fooled by the 'radio talk show' Jordan is or was previously involved/on with. If all the people he knows, knew of his rip offs tactics, he'd have a less filled shop.
Sadly, after so many years of using them, I found myself in a position of having to let them know that they'd used me and my wallet for years. Caught in the act of auto repair / parts thievery against a 20 year customer who never balked at the cost of a repair cost them my business and they should drop their faces in shame. But that is hardly their style. They will continued to help you with your auto at your expense and above. read more
