In June 2017 I bought a iPhone battery which they installed. It started to overheat so I brought it back in in October and they replaced it for free(due to included warranty) and said if anything happens to it they can fully refund us until the start of june 2018. We went in today(April 12) and they said our refund policy ended 6 months ago and can't do anything so we ended up removing the battery to then take advantage of Apple's current $30 battery deal due to the down throttling lawsuit. read more

My watch battery quit at exactly 5:00. Yes, 5:00. Quitting time for the battery and everyone else. I needed a new battery, and had never been inside this Batteries Plus, or any other. I drove up there on my lunch hour, told the friendly cashier what I needed, and was out of there in five minutes. As a nice unexpected bonus, he even set the right time for me!! (Give or take a couple of minutes.) I browsed around a bit. They have all sorts of cool gadgets in there in addition to just batteries and bulbs. I'll definitely be back. read more

My iPhone wouldn't take a charge anymore so I brought it in to Batteries Plus Bulbs and Wes diagnosed the problem quickly and a fair cost for a new charging port. Wes is a cool dude and I'll definitely be going back for my cell repairs. Plus I spent some time looking around the store, extremely clean and a nice amount of cool products. read more

Great Service...I had a problem with my car. They checked the battery and charging system and told me they were fine. They could have sold me a battery I didn't need. This is the only place I will buy batteries. read more

I just had a very good experience here! My cockatiel bird ate my BOSE wireless speaker power cord. I was told to come there from another store in the area. The guys were very helpful! They immediately went online to find a replacement...then one guy said...I can fix this myself! He spent about 15 minutes working on it. He came out and tested it and it worked! Then he said there is no charge! Say what? He said Merry Christmas! That part from Bose is $40...online it's about $20. They saved me a lot of money! Thank you! They were also very helpful picking out a phone charger for my fiancé. I will go here for anything I need in the future! read more

The owner was super kind and helpful when testing my battery and parasitic draw. I was very impressed at how through the testing process was as the owner used 3 different devices to test the voltage, voltage at 1000 amps, and parasitic draw. I've had a great experience with all batteries purchased here. The battery warranty's and customer service is top notch. read more

I didn't think of this place for a car battery but I'm glad the other reviews here pointed me to this! Competitive prices plus a discount for buying the battery online. And they installed it for free, in a matter of minutes. Excellent service and friendly staff. Highly recommend! read more

So went to grab a couple of batteries for my garage door opener and my car has a key that needs a battery. we bought one in April from Batteries Plus the gentleman behind the desk said, he hasn't carried those for years though in April we bought this battery here at this store. not only did he sell us two more bad batteries but he also charges for another battery for my car key. Unprofessional is there no good professionals left in Reno worst of all is he took advantage of my handicapped husband. Have a nice day Battery Plus read more

These guys are rock stars. They run one of the most friendly, high energy, helpful businesses in town.

I dropped my phone and took it into them, they gave me a great deal on the screen and battery replacement

I don't do many ratings unless its deserved but the employees at the South Virginia and Kietzke location are the best and most courteous and knowledgeable people! The sales person sold me a new battery so I could move my atv to storage and He said just bring it back and they will refund the cost (and they did) and They repaired my atv battery at no charge. There is still company's out there that is in the interest of the customer! I will defiantly be back for all my battery needs!!! THANK'S GUY'S! read more

thank you batteries and bulbs for your great customer service and help i had a smart phone which needed the port cover replaced i found the part but couldn't put it on myself. i stopped by asked for help and they immediately helped me and at no.charge. i have.shopped there for bulbs but rest assured. they will see me a lot more read more

I dropped my iPhone and cracked the screen. Apple store wanted $130 and 1 week to repair. I walked into the store and was quoted $110 and 1 hour by Josef (who greeted me right away with a smile)!. Josef did say they couldn't do my phone that afternoon because they were booked. He suggested I leave my phone overnight. I stopped by the next day, and my phone was ready as promised. Shawn C,quickly helped me check out and I was on my way. Great service with pleasant employees. Two thumbs up and recommendations to friends all around. read more

Fantastic customer support. I went in with a dead motorcycle battery 1v left. They could have easily just sold me a new battery. Instead the checked it out, charged it with their commercial charger and saved me $$'s. I'm going back for all my battery and bulb needs. read more

This is the second time I have come to this location, this time in additional to batteries I needed by iPhone screen replaced. Each time the customer service is five star. They are very knowledgeable and efficient in their service. I would highly recommend this location. read more

About a year ago I needed a battery for my cell phone. The Verizon store didn't have one, and suggested I try this store. I went in and told the counter person I needed a battery for my specific phone. He said he had one and put it in for me .Later that week I noticed that the new battery didn't hold a charge as nearly as long as the one that came with the phone, so I opened the case and discovered that the battery instead of being specifically for my cell was a generic Ray-o-Vac battery for which I had been charged about the same amount as I would have paid for the cell-specific battery. I needed my phone to charge, so I didn't take it back, but I will never again buy a phone battery there. After market batteries are said to have the potential to cause cell phones to catch fire and explode. Batteries Plus may have a battery that fits your phone, but is not specific to it. On the other hand, I have had good luck and fair pricing on watch batteries where specificity is not important. read more

The guys that work here are not only super efficient, but really friendly as well. Fair prices, huge inventory, minimal wait time. If they don't have what you're looking for, they'll help you to find it. On this particular visit I called ahead to see if they could help me out. Not only did they let me know that they could do it, but they also gave me an accurate estimate of how much I would be spending. Once inside the store I was in and out within 10 minutes. They were able to replace the battery in my watch and my car FOB. It would be wise to call ahead, just to save yourself the trip down there. I'm completely confident that they will be able to help you. Definitely coming here for all of my battery needs. read more

Please do not waste your time or your money! Go to the Apple Store to repair your apple screen! repaired mine less than a month ago by this store. Today my screen was completely lifting. I called 3 times today to verify that they still had my info in their computer so I didn't have to go searching through receipts. They never picked up. Realizing that they were busy I went home and decided to call tomorrow. I knew my phone was in a delicate state. The moment my phone dropped from the counter top onto the floor (FULLY PROTECTED BY A 5 star case) I felt dread. Sure enough, phone is cracked. 7 year iPhone user and first accidental crack was a month ago by my kid. How is this possible? Going to Apple tomorrow and having it repaired correctly. What a waste of $140! read more

Just got two Duracell Ultra AGM group 24 batteries for my RV house circuit from the S. Virginia St store in Reno after several telephone inquiries and face-to-face conversation with them about the optimum selection of replacements. Each contact was greeted with courtesy and patience and it was apparent they knew their stuff. So I showed up after lunch today and by chance got the owner to do the transaction. Don Vergilio is no slouch and he personally carried over 100 lbs of battery out the door and installed them as I watched him work. He didn't pass the work off to one of the half dozen other workers taking care of a constant stream of customers. I asked him about other brands and he explained the differences but never tried to upsell me to the Cadillac. I appreciated that he left the decision to me after laying out the pros and cons. This is not my first visit for batteries. A few weeks ago, I had two battery packs for a drill, circular saw, recip saw and utility lite combo set I bought from Harbor Freight 8-10 yrs ago. HF said they were obsolete and I had to upgrade to new equipment. Batteries Plus rebuilt the battery packs for me at almost the same price as I could find the core components on EBay, and the tools run stronger now than they did when new! So, take a pat on the back Don and crew. Thank you for good service and best value pricing. Five Stars without hesitation from me!j read more

I have been to this store several times and keep coming back. An off the wall lighting project, a car battery (which they installed in like 5 minutes), and a hard to find battery. My latest visit was to have my phone repaired. It was done before they estimated to be, it was done right and the price was more than reasonable. Great customer service, good prices, and a pro tech. read more

I had such a good experience at this place yesterday! Broke my phone screen and needed a new battery. Got both for $105 in 30 minutes. On a Sunday, no less. Super customer service. Highly recommend them! read more

So I make an appointment on line to replace my battery on my phone. I get there on time and am told first it will be twenty minutes, then other guys says oh no we're the only ones here so it's going to be an hour. Why make an appointment?? Oh it gets better. I leave for an hour, go spend money I don't need to spend, go back to get my phone and NO BATTERY!! Then they say so sorry we'll find a battery and give you a call. That was Saturday. Still waiting. read more

After the Philippino lady at Walmart lied to me about my watch battery she charged my boyfriend $35 for a new battery on his watch. These guys changed my watch battery and offered me a lifetime replacement plan for $15! My boyfriend loved these guys but now we're pissed at Walmart. These boys are friendly, honest and professional. read more

Went today to try and get a new battery. Difficult to get the battery out of a Buick rendezvous. They tried their best. They were very nice and felt bad for not being able to get it out. Thank you for being so nice. read more

I have come here a few times usually to get a new battery for my key FOB. They have great service and knowledgeable staff. They move quickly. I came in one time during a day when there card machine was down and I still left with a smile. If there is a wait you will not feel left out as you will be acknowledged and helped as much possible depending on the situation. read more

Fast & efficient battery change in less than 10 min on my iphone4. These guys do hearing aids, car batteries, watch battery & so much more. Very helpful staff, well organized store, quick service. They are my store of choice for my needs now! read more

Great customer service, and very pro. Great place to get a car battery changed out. I highly recommend.

I took my wifes I phone 7 plus for a ride on the roof of my car the other day.about 2 miles into the trip I heard a noise on the roof.instantly I went into full blown panic mode realizing what I had done,thinking the noise was the phone falling off the car,so I did a quick illegal u turn which caused the phone to fall into a busy intersection I circled the area for 10 minutes and found it in ruins ,it had been run over numerous times.the battery still worked so my wife took it to batteries plus and she met Rob, a man who said he liked a challenge.within about 4 hours this man totally restore this phone to its original condition for a nominal fee. thanx rob you are a genius. read more

i have been very happy with this store in terms of service for batteries and, in fact, would give them my custom again. The guys up front are very helpful and friendly and know their business. Today, however, I brought in my iPhone 7 for a cracked glass repair. I was quoted a price and told it would take two hours... reasonable. However, on return the tech came out and said there was a problem. He told me that the selfie camera was smashed, OK, I accept that. Then he said the home button wasn't working. THAT was working when I dropped it off. He then went off on what a horrible phone the iPhone 7 was and how it couldn't be fixed, etc, etc, etc. He then threw my problem onto a young associate, said that an on screen home button could be set up but he was sooo busy he didn't have time and disappeared. Mike, the young associate, was not especially familiar with iPhones but he took the time to look online and figure out how to set up the on screen home button. The tech may or may not have been responsible for the button failing after I dropped it off but his customer service left MUCH to be desired. I would definitely return to get batteries or bulbs but NOT to have any electronics repaired. read more

We came here after going bust for info at the sparks store and was helped by Bo. He was so over and above helpful!! Went out of his way to share his knowledge with us. Thanks!! read more

Been there a few times for car batteries. They're always helpful. Definetly recommend over a car dealership or mechanic for your batteries

I really like the new "lifetime replacement" plan for watch batteries. I paid $14 for a new battery for my watch, but now I'll never have to pay for another one! read more

I had my watch battery and car key battery changed in three minutes after walk in, there are about five people in front of me but they are all being helped, I got helped as soon as I showed up and the guys are very professional and knowledgable about what they are doing. Besides, it just takes about $9 to change both batteries. They did not charge me for putting the batteries on, because it was sooooo fast. I am very very satisfied with this place, both for the time and money it takes. read more

0/10 recommendation. I called and made an appointment to have an iPhone screen repaired and when I showed up they told me that you can't make an appointment over the phone and they were all booked for phones so they couldn't take me in for the night. The customer service was terrible, when I walked in one employee was outside smoking a cigarette and the other two were inside on their phones. The employee smoking opened the door and stood there with his lit cigarette yelling across the room to the other employees. When I said I was going to go somewhere else they yelled at me while I was walking out the door "yeah get out." VERY POOR CUSTOMER service and getting a screen fixed is cheaper else where! read more

I would like to take a moment to recognize the OUTSTANDING customer service my husband and I received from Rob today!!! We were in a nearby parking lot and our 2018 Nissan Pathfinder wouldn't start and we thought it was our battery. So, after googling what was nearby I walked to Batteries Plus Bulbs, told them my situation and next thing I know Rob hopped in his van loaded up a battery charger and jumper cables, gave me a ride back to my car and proceeded to help jump my vehicle...despite his efforts it wouldn't start...he then got back in his van and drove back to the store to get a new car battery..still wouldn't start...then he took my key fob back to the store and changed the battery and brought it back...still wouldn't start...Rob was sooo nice and selfless to take time on a HOT day to help us get our car started. Unfortunately, it wasn't the battery and we ended up having to have it towed...but we were sooo thankful for Rob, his time and efforts!!! He's a super nice guy, very professional and runs a great business!! Thank you Rob and everyone at Batteries Plus for your help today you kindness warmed our hearts in a stressful situation and made our day!! You now have a loyal customer!!! read more

My car battery died, after a quick jumpstart I called Batteries plus. Not only did they have the Battery I needed but installed it for free, they also have a 10% Military discount. It was quick and easy and I appreciate it! read more

Excellent customer service, great prices. Very friendly service from everyone and the technician who fixed my phone was great.

As a little old lady who doesn't know a negative from a plus sign on a battery, Batteries plus saved my day! Went in with a Fitbit, and in no time flat, the problem was diagnosed, a new battery was installed, and for mere pennies, I was on my merry way! Can't say enough about the care and courtesy that I received. You really made my day, and made this lady a very Happy Camper! Thanks loads, guys, for the superb service. Dorothy G. read more

Brought in my 8plus with a shattered screen. All of the staff was friendly. The repair was done in less than an hour. When I got home I noticed that the screen had a little give to it in the upper corner. I brought it back in and the tech was able to add some adhesive to make sure it wouldn't move on me. Expensive for a screen repair, but the customer services is worth it. read more

What ever you do NEVER buy the Duracell Ultra (Dura12-9F2). I bought 3 of these for APC UPS's and they all failed with 3 months. Cheap made in China junk. I was later told that this type of battery from B+B never lasts more than 1 year although they claim 3 years like the originals. read more