Went to the Baskin Robbins after dinner on Mother's Day and was greeted by the most welcoming and energetic crew! Stand out service from Steve! Ordered a waffle cone with one scoops and he let us know that if we got double scoops, the waffle cone was free! No brainer! Bring on the double scoops, baby! Steve took our orders and confirmed them both with "I got you!", piled on the ice cream, service with a smile! AND gave us a coupon for our next visit! We sat and ate our ice cream in store. Observed and watched the place as the line grew. There were 2 other employees in store with Steve. All the interactions with customers were friendly and engaging. When we left the store, I let Steve know that his exemplary service made this out of towner smile :) Mahalo, Steve! The life cream was extra onolicious because of the friendly and wonderful positive energy you gave! We will be back! read more

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Our friend loves oreo ice cream cake so we decided to give this Baskin Robbins a try. Taste: It was sweet, yummy, and the ice cream was refreshing. Parking: Tons of plaza parking Service: They are super nice. They offered free cake samples of their dubai cake. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clara, California

Food: I got this seasonal turtle beach flavor and it was AMAZING. I wish they could bring it back. Service & Ambiance: We didn't stay in person, but they were super quick and wrapped the food up perfectly for us! read more

Solid ice cream to fill the cracks in one's heart or fill the cracks in one's brain from stress. The ice cream is good, the hot fudge is great but not a fan of the whipped cream or cherry that taste chemical'ish. Friendly crew. read more

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This is an OG ice cream shop that has a bunch of flavors to choose from! If you want sweet, fruity, nutty, or chocolatey: they've got you. Sometimes they'll come out with seasonal flavors that are questionably different, but a fun switch up to their normal everyday flavors. The classic flavor I always get is the cotton candy or sherbet. They've incorporated many different types of ice cream products such as cakes, shakes, and sundaes. I'm not sure if it's new, but I believe they used to let you choose between a cup or a cone, but nowadays a cone cost something unfortunately. Prices have significantly gone up ranging about $5 for a single scoop. I've seen that they've incorporated the BR app a lot more in their marketing and reward program which I appreciate for frequent customers. read more

Baskin-Robbins - Cotton candy & jamocha almond - single scoop - Ice Cream & Frozen Yogurt Near Me - Santa Clara, California

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We were greeted as soon as we walked in the door and helped immediately. The ice cream was delicious!

I walked in and waited then the one behind the counter saw me walk completely ignored me and let someone else go terrible costume serves

This place is awesome!! I'm sad it doesn't have better reviews. It's nostalgic and a family favorite. The place was lively with parents and their kids and bright colors. If you are a Mint Choco fan I think this place has the best Mint Choco ice cream. It's a chain I know but hear me out. The chocolate chips are like mini shards shreds and they're so delicious in texture and taste with the mint. It's also not a super saturated green color either. Their stuff can be pricey but if you go with family or friends you can team up and get a banana split or 3 scoop combo. The service is nice!! It's fast and you can ask for samples before you decide and you get a mini spoon if you do. Yay Baskin Robbin's!! read more

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We went to this Baskin-Robbin's last night around 5pm. We were greeted with "hello's" from all 3 employees. Then were helped by the sweetest employee, Emily! She asked us if we like to sample anything, and of course my husband jokingly said everything. She went along with him and laughed. She proceeded to take our order and was just incredibly friendly, which is rare these days!!!! I really would like her to get some recognition for her extremely positive and happy personality!!! Thank you! It will definitely drive me back to your establishment more often. Next time with our grandchildren! read more

I came here for a pick-me-up and have been coming here for 17 years but was inspired to leave a review because of Uriel. So kind, so inviting, made my day. Of course I know BR has gotten expensive and I do like some of the flavors, but I'll be coming back for the experience. Thanks Uriel! read more

Who doesn't love a scoop of their favorite ice cream flavor on a warm Summer day? How about two? Thanks to T-Mobile Tuesday, I was able to redeem my $5 voucher for a double scoop of yummy mint chocolate chip & cookies n cream. It wasn't particularly hot that day, but anytime is great for ice cream! So many flavors to choose from and service was awesome! The lady that helped me out was efficient and friendly. My favorite flavors changed constantly as a kid but mint chocolate chip is the one that stuck. My parents loved rocky road and jamocha when I was growing up. I had a pink phase that caused me to order rainbow sherbet for a year or so. Butter Pecan is still pretty good. And America's birthday cake with cake pieces & bright blue ribbon? Oh yeah! Haha I was way too young to appreciate those mocha blasts back in the day but I wouldn't mind one when it's 90° out. Ice cream cakes are the best of both worlds! A must for birthdays! Customize your ice cream flavor and cake (chocolate or vanilla) plus design up to 24 hours in advance. Good to know classic BR hasn't changed. read more

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I AM OUTRAGED! My son accidentally dropped his ice cream mind you it wasn't a regular ice cream. it was a Dubai ice cream it was not cheap. the worker by the name of Rosie forced my son to pay for it and didn't even give him a new one. my son not wanting to start an argument paid and left. This is not acceptable. I expect more from Baskin-Robbins. I will never come here again. read more

Came to this Baskin Robbins for the first time today and it smelled so good inside! That wonderful vanilla waffle cone smell is unbeatable. I got 2 scoops, my favorite the Love Potion #31 and a new flavor I had not tried before, the Triple Mango. For sure the mango is going to be my new favorite. It was really so so good. The scoops looked big when she was scooping them, and I got really excited, but then when she handed me my cone the scoops looked kind of small....is the glass case somehow like a magnifying glass? Weird! Still, the ice cream is so good. Price wise, wow, $8.00 for 2 scoops, dang....gotta subtract a star for those prices. read more

Horrible staff here. They do not even try to act like they care about the customers one bit. I came by around 9:30pm (about 30 mins before closing) and they were mopping the floor, messing around, splashing each other with the hose. I understand when stores are getting ready to close shop, but this was a whole nother story. Floor was wet from the mopping with no caution sign and even when we were coming in, staff said nothing nor did they stop mopping. We tried to order a milkshake and they said it was too late to make milkshakes because they were closing in 30 minutes. Not sure if that's an actual rule across all BR's but doesn't make sense to me since there were 0 customers at this moment and I'm sure it takes small effort to get the blender going. Got scoops of ice cream since that was our only option now. While paying at the register, one of the guys working kept whispering in the cashier's ears to distract him, poking at him, etc. A few other customers came in and they were still acting like this. Sad this is pretty much the only BR in the area. read more

If I could give no stars I would. I am not sure why I continue to come to this location. Maybe because it is close to home? After this visit today I will not be coming back. I was helped by Uriel and right off the bat I could tell he wasn't happy to be helping us. The other employee that was there was busy helping someone else and he told Uriel to help my son and I. He proceeded to take our order, which was one single scoop which he took care of. Then he asked if I wanted anything else I said yes can I get 2 milkshakes one vanilla and the other mint chocolate chip. He seemed a bit confused and I repeated myself. From what it seemed like he understood and he went on to prepare the shakes. Once done with the milkshakes he asked if that was it, I said no I would like to order one more strawberry shake and a Banana Royale. At this point I noticed the one of the milkshakes was not vanilla but a mint chocolate chip and a chocolate chip shake. He shook his head as if he were annoyed and asked if I wanted the shake the same size as the others, I answered no I would like a large. At this point he nodded his head as he was annoyed and at that point I was annoyed and upset because he was making me feel as if I were a bother, to the point that I didn't even tell him anything about the wrong flavored milkshake just to avoid his expressions of annoyance since we had been getting them since he started taking our order. I told him never mind just charge me for what I have ordered and I will go to another Baskin Robins for the Strawberry Shake and the Banana Royale. He was quick to charge me and he all of a sudden did not seemed annoyed. He was more than happy to charge me and send me on my way to another location. I said it out loud about two times that I will be going to another location and he seemed careless that I was going to another location. At this point I was felt like saying something but I just took what I ordered and went on my way. Unfortunately I wasn't going to be his last costumer because out of no where multiple people came into get ice cream. I hope management does something about the service at this store as it has not been the first time I walk in feeling like I am a bother to the employees. The other two times which has been months back, it was just younger kids attending the shop they were busy chit chatting, clearly hearing the bell at the entrance turned around and looked at who came in and continued on with their conversation not acknowledging that there was customers there. No I'll be right with you, welcome nothing. I had not written a review just because again I have young kids myself and I know how they can be. Unfortunately after today's visit and me having to go to a different location to get the rest of my order was very uncalled for. read more

First time here because my husband had a gift card. Really liked the variety of flavors without it being overwhelming. It was clean inside and seating outside too. People were nice and rainbow sherbet, wild sherbet and cookie dough were all delicious and a single scoop in a cup was enough. read more

It's cold so let's get ice cream! Lol (it be like that sometimes) Anyways, I walked in and was greeted and asked if I wanted to sample anything. I sampled the recees peanut butter cup and decided to get a scoop of that and mint chocolate chip. The ice cream was the right consistency and tasted great. No freezer burn here! The inside of the store was clean and well maintained. The fridges had a good inventory of ice cream pints and cakes. The service was fast and friendly. There's plenty of parking. I found parking right in front of the store. Definitely will be back when craving Baskin-Robbins. read more

Baskin-Robbins - Mint Chocolate Chip & Reeses Peanut Butter Cup. - Ice Cream & Frozen Yogurt Near Me - Santa Clara, California

We wanted to try an ice cream cake and found this location. The retiree picture is a beautiful ice cream cake that serves 6-8 people! It was pre made and when we came in they had quite a selection. The cake we got was Oreo plus white cake. It was $34.99 for the cake. Beautifully made and totally delicious! Highly recommend. They also do writing on the cake for free too! read more

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Not busy when I visited. First time at this location. Yelped it for the nearest since I was in the area. Store was clean. Greeted right away and Ordered my cappuccino caramel blast. I waited no more than a couple minutes and was on my way. In and out quick since I parked in a 10 minute parking. Inside seating if you choose to enjoy your treat there. read more

$4.69 for 1 scoop... ouch.... Now I remember why I only come here if I have gift cards.... One of our scoops looked more like a 1/2 scoop. The person serving us seemed like he was being punished working there. I recognize the demeanor in students who have after school detention... After using my gift cards, one had money left on it. They returned the wrong card, one with $0 balance. I asked if it was the correct card, as I had used 3. The two people serving me said "yes", but didn't check.... About a minute later one of them came out of the store and gave me the card which had a balance on it.... I guess they decided to check. My money is better spent on Somi Somi, boba, or a 1/2 pint of Talenti, which is cheaper, taste better, and I will get about 5 times as much. But I have to use my gift cards. read more

Baskin-Robbins - 1 Scoop... - Ice Cream & Frozen Yogurt Near Me - Santa Clara, California

Worse Baskin Robbins we have ever been to as far as customer service is concerned. Went in on a Tuesday night around 8pm and were the only customers there. There was no one up front. To their credit, they came out from the back after a minute. The person that came out had literally no expression, no greeting, no nothing. They just looked at us and waited for us to give them our order. We ordered a drink, a one scoop sundae, and two one-scoop cones. As we told them our 3rd and 4th items (the ice cream cones) the worker sighed as if we were inconveniencing them. We were literally the only people there! There was no line, nothing! Tried to make some small talk with the worker but they were like a robot with no response, no expression, nothing. They didn't put anything on the sundae and just sat there after they scooped the ice cream waiting for us to instruct them that we would like the marshmallow topping, whipped cream and almonds. Not even a thank you or good bye after we paid. Would have preferred talking to a robot, probably would've had more personality. Biggest problem was the worker acting as if we were troubling them for ordering ice cream. Going to Mountain View location instead from now on. read more

Um... I noticed different locations have different sizes in terms of single scoop and double scoops. This location seems to have downsized the scoop. I ordered a double scoops and they used the kids sized scoop and charged $7.89 plus tax. The other location still uses the larger scoop for the double. Aanother customer and I attempted to use the digital coupons from the app and the cashier looked upset. This seems like a common occurrence with the other locations. What's going on? Is their pay being affected by the coupon usage? read more

So far so good now. Been to this Baskin near valley fair in Santa Clara thrice in a month now. I always purchase 3 quarts of different flavors at $18.99 and a cone of freshly made waffle cone at $1.30 I think. Anyway, the couple owners are manning the store now and are training new staff. It's cheaper if you buy 3, the lady owner said but it's not written or advertised. I tried different flavors by scoop before and although the servers weren't so helpful, I will give the store a chance again. It is clean, smells good and cakes are often times too attractive for me not to purchase hehe. Must try again read more

Been a life long costumer at Baskin-Robbins but after our last experience at this location that's going to change. My husband went in asking for our usual ice cream cake, the reps provided him with the said cake, I tasted the cake at home and it was not what he had ordered. So we immediately take it back where the manager tried to convince my husband the cake is what he asked for but when he let her know that we did a taste try she got flustered saying she doesn't know what to do and maybe she needs to call the owner but then refusing to call the owner. We spent $56.00 on the cake but she reimbursed us with 2 small ice cream containers where I would've been satisfied with a store credit. We were given an incorrect cake by your employees who seemed like they were just trying to offload the disgusting cake on the next unassuming customer. read more

I am so disappointed by the customer experience from this location. I called the shop 2x to ask abt my online order and no one returned my call. I have always enjoyed the flavors at BR but i read more

I gave this place another try because I love cold brew Oreo (seasonal flavor). I got take home pack and half the tub was EMPTY!!!! They said it was "weighed". I die. Solidified why I don't come here. read more

Baskin-Robbins - HALF EMPTY Take home ice cream - Ice Cream & Frozen Yogurt Near Me - Santa Clara, California

Out of so many Baskin-Robbins i have been, i had the worst experience in this store in terms of customer service. The person who i am guessing is a student was confused and very rude when asking about simple queries like what size of waffle cones are there?? all i expect is a normal tone, not even sweet and welcoming.is that so much to ask ?? what a shame that this place was walkable from my home, however i would probably never visit this particular store ever again. read more

Sadly after a lifetime of this being my home base 31 flavors, I won't be returning. I paid $8 for a small cookies and cream milkshake to cheer my boyfriend up and treat him after a rough week. He was appreciative but let me know it tasted like milk. He's lactose intolerant so although he loves a milkshake, it wasn't worth the pain for him to drink a glass of milk. Given it's been a holiday weekend, I put it in the freezer to return/exchange at a convenient time. Well today I tried and the manager on duty gave me a hard time and acted like I wanted something for free. No thank you, I wasn't trying to be a bother and the condescending "service recovery" was not appreciated. And at the prices nowadays, I'd rather go to either of their neighbors, The Habit or Chick-Fil-A who charge half the price and make thick shakes. read more

I won't come here again, we order one scoop on a plain cone and the scoops were so small it looked like kid scoops, I paid $10 for just two ice cream cones, the scoops are getting smaller and smaller. I suggest to support your local mom and pop ice cream shops you will get more for your money. read more

Ridiculous I was outside at 9:17 and the doors where closed. I always come here and this never happens the girl working she acted like she didn't see me. Very disappointed and I always come here around this time. No Stars if I had to ****update I ended up coming to a different Baskin Robbins on forest street and they do close at 10pm. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clara, California

8pm, there's a line and waiting time like they sell gold!! Unbelievable... They don't have bathrooms, and any business, especially a food business that doesn't have restrooms is a poor business. Highly not recommended. read more

Very rude, waited in line and the guy with a ponytail curly hair helps 3 people that walked in after us. By the time he went to help the 3rd person I had to say something . His response was I have to help this person. Thankfully the other helper was finished helping his customers and helped us before we walked out. 1/10 for this customer service read more

Worst attitude , worst part it's even the supervisor/managers who give off nasty attitude, I would explain why I am leaving this review but all I have to say is go to a different location and enjoy your ice cream at 2467 Forest Ave , San Jose CA 95128 Just in front of valleyfair mall (: read more

We have been going this Baskin Robbins for years, today "Chris" was so rude to us and hung up on us! We just wanted to order a cake for our grandson's bday for this weekend. We will not come back! read more

I always order on DoorDash but for the past 6 weeks every time I order they confirm my order and a few minutes later they cancel it. Obviously from all the other negative reviews the workers don't want to actually do their job and work. Where's the manager , the owner? Don't you see what is happening. It is your lively hood right? I called the store and no one answered I left a message with my number with what has been happening and no response ‍ I have been eating their sundaes since 1980 u have just lost a very good customer. Here's some advice check reviews and maybe be hands on and spend some time in your store oh that's right that would make sense. After looking at more reviews for this place I see that the owner and daughters are part of the problem well I guess I just wasted my time. I do not recommend anyone to ever go here. Read the reviews save your money and time. read more

Went into the store today because I ordered a cake, however, there was a mix-up and mistake by me and I ordered the cake to be ready at 9:45 pm instead of 9:45 am. The lady was nice and said she would make it but would take an hour but could accommodate the mixup. I was super appreciative as I had very little time and had to rush to get to the birthday party. I asked her if I could pick a premade cake and pay the difference since I was in a rush and she was able to get me checkout and in my car within 5 minutes of walking into the store (including writing the birthday message on the cake). Was a win win for me. The person who helped me was Rosa. read more

COVID cesspool. Way way too many people in the store. No distancing at all. Hot in the store and it is not hot outside which means terrible AC which means terrible airflow. What helps spread COVID indoors? Lack of airflow. Ordered two milkshakes. Absolutely the worst ever. What kind of ice cream place cannot make a decent milkshake? Basically served me chocolate milk and strawberry milk. I didn't even wait to complain or wait for them to ring it up. I just gave the person a $20 bill and grabbed the shakes and left before we got COVID with the literally 17 people in this tiny ass store. Left and threw them in the trash because they were trash. This place is the subway of ice cream. Disgusting and now downright dangerous. read more

Took my daughter to this location for a birthday ice cream celebration. Was shocked at how rudely we were treated. There were several customers in the store and one person was helping someone the other was finishing with someone. The younger guy walked past us to help people that had just come into the store. I tried to say excuse me that we were next and the older lady screamed at me that I had to wait for her. She said she didn't have any help and that I had to wait for her. I was confused and mortified that I was screamed at by an employee that was supposed to be providing me customer service. If she had simply said ma'am can you please wait for me he can only take orders that would have been different. I told her no thank you and my daughter and I left. We instead opted for Honeyberry which was way better. read more

Poor Hygiene. Owner Mia is in denial and accuse customer instead. The young server wanted to pick the cake on the back of the shelf - she put the cake on the floor so she can reach. There were two other employees at the time. I eventually offered to hold it so that she doesn't have to repeat it. Anyways, the one from the floor went back to the shelf again - this is their hygiene in this pandemic! I called and spoke with the owner Mia and she was provocative and just in denial saying they have CCTV - she didn't even say that she will investigate it or watch the CCTV! She implies customer is lying and started an argument with despite I told we have witness. The owner Mia lacks courtesy and listening skills - she doesn't want to listen to customer but talks over the customer and defensive - sounded like she is doing some fraud. read more

Disappointed! It's 9:25 PM and I walked in and they said I can't buy anything. Their door says till 10:00 PM and the lady inside told me only DoorDash orders. What!! Should I never comeback again and use DoorDash instead? read more