so this is how my experience went..... ME: I want a scoop of mint chip in a cup, thanks -- Would like a 2nd scoop and a Free waffle cone.. Me: No thanks, just the one scoop... -- how about a cookie sandwich for a dollar? ME: NO just the one scoop ---hands me my ice cream and walk to register --would you like a bottled water to wash it down ME: REALLY???? you took the joy out of ice cream... keep it and i walked out I get the 2nd sell concept, but do it once, after that it is @#$%ing irritating. read more

Loved the ice cream and great customer service Gio and Arlene. You kids excuted my order perfect!! I will definitely come back for $1 Scoop every Tuesday :). -Cathy read more

Weird thing happened to me today, I believe Baskin Robins it's doing pranks on its customers by saying we won free ice creams and the employees are not aware of their promotions. I got a call at the store saying I won three free ice creams but the cashier didn't know anything. So here I'm, the line to order it's like the bank line, and we are not speaking of a lot customers just slow workers, they were very friendly just slow, like the movie Zootopia with the sloths at the DMV, but fine I get to place my order, one banana Royal and a cup with two scoops of ice cream, to my disappointment the ice cream was melting before I even get the chance to get a spoon, talk about eating hot cream, but I figure the owner mustn't care because not only your freezer it's not working fine, but I also notice that one of the freezer outside its not working as well, and from my view up the ceiling it seems like they were going to fall any minute over my head, and not to mention all the patches on the wall, I love Baskins Robins but please put your place together. read more

Who doesn't love ice cream?! And 31 different flavors of it seems nearly impossible to pass up! Tonight, I had the Love Potion #31 with a scoop of the new "flavor of the month" Love Potion Dark, (which is basically an inverted version of the regular love potion) bc I couldn't decide which one I wanted initially, so I got both! Problem solved. Well....I came to the conclusion that I'm not a huge fan of chocolate ice cream. The Love Potion Dark was chocolate ice cream based, so I will pass on this flavor of the month the next time I have a craving for some creamy ice. The flavor was good though, and the white chocolate hearts gave it an interesting twist. However, my heart is set with the regular Love Potion #31! If you like raspberry, I highly recommend trying this one. Whenever they don't have Love Potion, they have my other favorite: Baseball Nut! Loaded with cashews and raspberry ribbon swirls, you can't strike out on this ice team! And making it a hot fudge sundae is a home run! The customer service is impeccable. The cashier was SO nice, patient, and helpful. AND you get a FREE waffle cone when you check in on Yelp! Awesome!! Not to mention the coupon they give you for $3 off any ice cream cake. Also, if you take a picture of your ice cream and share it on Instagram, Twitter, or Facebook, screen shot it and show it to them so you get a free scoop! Seriously dope. Why would you not do that?! I love Baskin Robbins!! 4 stars bc they can be a little skimpy on the sundae toppings! The heartbreak... read more

Baskin-Robbins - The two Love Potions, with the Dark on top. Lotta love in my cup. Yee - Ice Cream & Frozen Yogurt Near Me - Pico Rivera, California

Always receive great service. Delicious chocolate ice cream! They also have a free waffle cone if you get 2 scoops or more.

I usually have a pleasant experience at Baskin Robbins. I like to occasionally add banana to my shake and it has never been a problem in the past. When I asked for a banana added, I was told it was possible. The worker turned around and proceeded to make my shake. My mother then added a chocolate shake and asked for banana to be added as well. We were then told by the same employee that she was not allowed to add banana and she did not add it to my order (after saying she could). Another employee stopped her and said that it was possible and that a charge for the banana would be added to the bill. We had no issue with the added charge and just wanted to make our order. I must admit that I am deterred from ever returning as it seems that simple adjustments to orders are inconveniencing to the point that an employee would purposely make my order wrong and neglect to inform me. read more

The place is really clean and the staff is really great, especially Karen Avila. I will definitely come back. read more

I've come to this location a couple of times but to place an order for a cake it's my third time. Now the first time everything was fine but the second time it was so frustrating because I placed the order on a Monday for pick up on Sunday. When I got there to pick up my cake the so called manager is getting my cake and then says he needs to charge me more for the cake... at that point I'm like why if I paid for it on Monday. So he charged me and then was rude about it and took about 10mins just trying to figure out how to do it. Then I tell him the cake is missing the sprinkles it was supposed to have and he says oh well I won't charge you for them and I'll just give them to you! Like why would he charge me for it if I had discussed it with the person who took my order to put it on the cake! I won't be ordering cakes from this location anymore because they don't know what they are doing there when it comes to management. The workers are great and nice but management there needs to get better. I did make a complaint about this and someone reached out but he seemed like he cared at first but then when it came down to it he could care less about my issues. read more

As I walked in the cashier was cleaning the front area. No greeting at all which ehh is fine I guess. I figured since she didn't greet me she would AT LEAST go to the register and ask for my order. Instead she walked behind the counter & started on a different order. Again that's fine, but at this point I would have liked some kind of acknowledgement. Her telling me she'd be with me in a sec would have been good enough. The other times I've been here I've been helped by an Asian young man- he gives great service. Place is clean, products are good.. Would just like to see good consistent customer service. Prices are slightly cheaper than Downey location. That's definitely a plus read more

I frequently started going to this baskin Robbins and after one time of being there I kept going every time! Their customer service is beyond amazing! I always get greeted every time I walk in and feel very welcomed! Their very fast and warming to every guest meeting and exceeding many expectations. I work by a baskin Robbins, but I prefer this one their service is phenomenal, the work environment is great they're always happy to serve every guest I very much recommend this one over any other! The managers are very nice as well! 5 thumbs up! Perfect service! Best as it can get!!! read more

Fair nothing to special. the scoop seem undersized the shakes and drinks are no good need to be a bit more icy n creamy but the workers seem nice especially that tall girl with a really nice smile shes amazing and very helpful she's always offering free samples she shows a lot of love and the way she works says it all. read more

I am always going to Baskin Robbins as my first choice for ice cream. I went in to buy my first ice cream cake ever as a gift and of course who doesn't love coupons. They are constantly giving them out. Now this employee, Santiago, is telling me he is not supposed to tell people about their app because of the coupons. He said it doesn't help their store with money and all. Well pardon me, I am not focused on how much your store makes but on the customer service. But thank you, I suppose? Either way, I went ahead uploaded and of no help. Honestly, I'm going to think about it twice next time when I want to attend here read more

This isn't the closest Baskin Robbins to me but I love coming to this one because they have great customer service and they always keep it clean. read more

As soon as I walked in the door, Albert greeted us with a cheerful smile. He offered to let us try various flavors and patiently waited while we decided what to order. His customer service was out of this world just like the "out of this world" lunar cheesecake ice cream!!! read more

ZERO stars. Went here a few days ago. Was the only non-Hispanic person there although the tall, skinny female employee may have been White. Four employees there & NOT ONE bothered to acknowledge me or wait on me. They pretended to be too busy. Skinny girl just stood there & smirked at me, refused to help me. At least the girl at the register was nice. (She couldn't wait on me earlier as she was already helping another customer.) When she was ringing me up, a Hispanic man came in w/ his kid & all 4 employees greeted him & the 2 male employees suddenly weren't busy & ran over to help him. No one said a word to me when I left but they all thanked the group of Hispanic people when they left. Obvious what's going on. To the business - you just lost a customer. To people reading this review - save your $$ & go to Yogurtland a few doors down. We happened to be in the area the next day so I went there instead of BR & was actually treated like my business mattered. read more

The cakes here are really cute and it's been awhile since i have been to a BR. The flavors have really gotten creative

I hardly go to Baskin Robbins but something made me want to go and I'm glad I did. I had no idea they changed owners. The service was excellent they offered so many opinions. I would be going back more often. They have a lot of different ice cream cakes and great looking waffle cones even a new waffle banana spilt a must see :) my ice cream was excellent. Good job guys! read more

Now that the weather has been hotter....we have been coming here almost every evening. Baskin robins never disappoints. I wish this location would rotate the flavors, like chocolate mousse Royal. Otherwise I give them a thumbs up! read more

I called this place 5 times and they didn't answer I showed up at 9:20 and the sign says open, it has the store hours and it says it doesn't close till 10. I understand closing 10-15 mins to clean early but closing 40 mins before business hours is ridiculous. I knocked on the door several times to try to inform them to at least turn off the open sign as to not mislead other customers who were also standing outside confused. They completely ignored me. That's why I'm leaving this review not because they closed early I totally get why they would do that especially with the whole pandemic but they couldn't even acknowledge my presence. I'm standing right there I'm 6'3" knocking on the glass door calmly. And they ignored me 40 minutes before closing time. That's unacceptable and me and my family won't be supporting this business any further especially with all the other dessert options in pico. read more

Pretty good Ice cream in this town. The staff are always very friendly and helpful needa go back soon :)

My granddaughter and I stepped in for lunch this afternoon. Yes i said lunch she got a triple scoop and i got a quad scoop in a cup. Store was clean and the service was really good. The man who was working offered my baby girl tasters without us even asking. Thank you for great service today. read more

Everyone is always super nice. Owners are always nice. I have had many, many cake orders over 13 years and there was only once that the cake was not right but every other time they have been perfect. read more

Albert was amazingly out of this world friendly and I just loved his customer service he made the trip to get ice cream just out of this world :) my boyfriend really enjoyed the pistachio almond flavor and loved the deal two scoops free waffle cone he is a sucker for a deal. THANKS ALBERT YOU'RE OUT OF THIS WORLD!! read more

1. I don't like BR to begin with, but sometimes cheap ice cream is a quick fix for those icy sweet needs I get. 2. The staff is unfriendly. Both times that I've been there, the girlz had major 'tude. I always think, if you're unhappy being in the service business, you really should rethink your employment. 3. I got a scoop of mint chip I think, but my friend ordered a shake and it was more milky and goopy than shaky. WRONG! read more

Brought my dad down for a treat on Father's Day... all of the associates greeted us as soon as we walked in and said Happy Father's Day to my dad! We were helped by a SUPER friendly and awesome staff member named Albert. He was definitely the cherry on top of our "Sundae" visit! We all had 2 scoops and received free waffle cones with our selections. We will be returning for the great service and yummy treats!!! Thanks guys, you were super!!! read more

Please make sure to not bother with purchasing the advertisement of 50$ on here. The head cashier Cinthia didn't really know what she was doing when I asked her about it. I then asked if she could contact the manager but basically told me no that she didn't think she could enter it. If the Manager sees this either you train your staff properly or take it off so that people aren't confused. read more

I love ice cream and specially when Gabby helps me! She always recommend great choices! Great service too!

The ice cream here is great but I still prefer Thrifty. The reason why I give them 5 stars though is because their customer service is always outstanding! read more

cool place great service ! Andrew and Irving are dopevery clean and fun atmosphere I enjoyed my ice cream and my bf enjoyed his shake

Albert is the best!! He told us about all the promotions and specials I love this baskin Robbins!

Great service! Awesome selection of special order ice cream cakes. Nice area. Will definitely come back.

Ice cream was delicious & Gabby was very friendly! Nice & clean place as well. Will be back to have some more ice cream soon! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Pico Rivera, California

Alec gave us excellent service. Nice guy. Thank you. We needed that on that particular evening. I will be back!!!

First time at this Baskin Robbins in Pico! Great service! Ice cream cakes already made and ready to sell! Great variety, bought the small, cookies & Creme; it was very delicious!!! The manager was awesome and helped me as soon as I walked in, but not over powering. Quick and easy, selected my cake and was out the door! Will return ;) read more

All these stars are for Jae! Went into this location after reading their great reviews' Jae was courteous, super energetic & friendly! He gave me an idea to substitute the plain vanilla in my cappuccino blast for something more adventurous ... If it wasn't so pricey I'd give 5 stars. I see yelp has a $1 off coupon for them so looks like I will be visiting them again soon. read more

Best baskin Robbins in town! Love this place and a very nice employee Gabby always hooks it up Big reason why I keep going there and their amazing and very tasty flavors read more

Small cute place. Yung was very helpful and nice with helping me with my order. Made lots of recommendation for me to try. Would come in again! read more

Cheap skates that run the place should turn on the A/C. Warm and humid inside. What a way to make you buy some ice cream. Oh yeah crapy customer service. read more

Came in for some ice cream, Young-jay Greeted us with a cheerful "hello!"he was very welcoming and attentive, he was also very knowledgeable about all the different flavors of ice cream. Great customer service skills and people skills will definitely be back! read more

Good customer service BR!! Im impressed. Thanks for the opportunity to make it right. No need. Your reply makes up for it.