Worst customer service everyone was very rude found long brown hair in my ice cream the customer service was the worse I ever had in my whole life will not be coming back and going to tell people I found hair in my ice cream at this location!!!! read more

Alondra has such amazing customer service!! I keep coming back because of her ! She is very friendly and is so helpful

I walked in to this location on 8/31/2025 to purchase a cake. I browsed around and found the cake that I wanted which was priced at 42.99. I brought it to the cashier, the first one that attended me was nice and kind. However, she had a problem with readjusting the price and called her co-worker for assistance. When the co worker came, she said the cake was $50. I told her the price stated $42.99 and she just said no it's $50 and walked away from the register. No explanation whatsoever. The initial cashier was so apologetic, kind, and embarrassed of her co-workers attitude. I still bought the cake because I needed it. However, this is the last time I step a foot in that Baskin-Robbins. Be careful with the price-gouging at this location read more

Baskin-Robbins - This photo shows the cake was priced at $42.99. - Ice Cream & Frozen Yogurt Near Me - Pico Rivera, California

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I come to this BR because the staff is so welcoming! They keep the store & tables clean. I don't experience excellent customer service like this often. read more

The young lady with the blond hair went there 2 weeks ago think her name is Alissa gave the best service to me and my wife 10/10 experience at a Baskin Robbin's read more

Ordered online and received follow up call from shop. Great service. The cake was good.

If you go on the 31st of any month, you will get 31% off of your scoops. Even though it was raining heavily on New Year's Eve, off I went with my tribe to get scoops of ice cream. I got one single on a sugar cone. I turn around and the Prince has two scoops in a waffle. Not to be outdone, the Princess asks if she can get the same. Of course. All less than $15. No pictures. It was raining. We were in the car by the time I thought of it. Good deal on the 31 at of months that have 31 days. They stayed open their regular hours and the place was clean. read more

Addie was so sweet ! Very nice and great personality came here after baskin robins in montebello workers were so rude. She made my night !!

Disappointed with this place, found a washer in my sherbert. Luckily, I didn't break teeth from this. Sadly, after calling, there was no resolution to this issue. Don't think I'll come back anytime soon. read more

Baskin-Robbins - Washer - Ice Cream & Frozen Yogurt Near Me - Pico Rivera, California

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Ordered 2 Banana Royales from this location yesterday since the day before the Montebello location forgot one of our orders and adding insult to injury gave us really small portions for the 1 order that did arrive, and had to be shared between 3. The picture doesn't do this Sundae any justice, whoever was on duty yesterday please pat yourself on the back, you made my kids happy! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Pico Rivera, California

Worst customer service ever. I came in today for a cone and also decided to try their New boba drink but as I was walking out I gave it a sip and it was completely disgusting, so I went back in to the store hoping I can exchange it for a cone but their employees response was that they couldn't do no exchanges or refunds. Also to top it off they had no manager in that I can speak to when their should ALWAYS be a manger in at all times. The employees really failed to make things right. It was something simple but they couldn't figure it out and they also just laughed about the whole situation. Save ur time and DON'T COME HERE. read more

So far I've only been to Baskin Robbins twice. I've rarely gone to an ice cream shop given that I shop ice cream cartons at Vons or Ralph's. Let me say the service at this place is fantastic because when I ask for a double scoop, they do not cheat you. They actually give you a little more than a double scoop. Which is why I leave a tip for them on every visit. Staff was very friendly and even offered me a sample to try their newer flavors. read more

I order a monkey cake for my son 1st birthday let me tell you looks like a shit emoji very disappointed... please tell how these look alike? read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Pico Rivera, California

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Great service. The two young ladies were so nice and helpful!! The service was fast and they had a sale going on. read more

Baskin-Robbins - Ice cappuccino shake - Ice Cream & Frozen Yogurt Near Me - Pico Rivera, California

I hate coming to this location, the customer service is horrible. Every time I come pick up an order here I'm treated with disrespect because I'm not a customer and I'm picking up someone else's order to deliver. What makes it worse is that they treat the rest of the customers with full respect right in front of my eyes, but as soon as it's my turn patiently waiting and everything their attitude changes instantly for no reason. Tonight the lady grabbed the order out of the freezer and just held it up like I'm supposed to come fetch it or something as if I were a dog. I also go to the Baskin Robbins on Washington blvd and I'm never treated like this, they always treat their customers and drivers as equals. This location could really take some tips from the Washington blvd location. Management please take care of this situation, thank you... read more

Came here on the 31st! That's $1.50 ice cream day. I was greeted as soon as I walked in. Moments later I was offered a sample of the watermelon sorbet without asking. I got the love potion which never disappoints! I will definitely be back because of the awesome customer service. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Pico Rivera, California

I was charged for two double scoops when I order two single scoops, plus I asked for mint chocolate chip and got chocolate chip. I asked if what i ordered was a double, and then he said no, and refunded me the difference. Hmmm! read more

Terrible service. I went and wanted to try something new. Once I got it and paid I tasted the drink and it was disgusting so I ask if I can get something else. The workers response was that there's nothing they can do about it because they don't have a manager in. First of all there should always be a manager in. And second thing is that I just wanted like a cone instead, I never wanted a refund or anything just something else. Not sure the workers name but it was a Chinese girl. And they were acting rude about the whole situation. read more

We had to abort this mission the other day. As we walked in we heard a loud voice from the back say "Tell me when ready" the place was empty. My daughter went straight to fridge to see the decorative cakes, I was following right behind my daughter already grabbing her hand to guide her to choose an ice cream flavor when the same man from the back YELLED more aggressive "hey hey hey" "Don't touch fridge" "Don't open". It was so un-called for!! I was already handling the situation so his yell made us very uncomfortable. We walked out!! I'm pretty sure the ice cream is tasty but the service was...... Well honestly there was no service. read more

WOW BASKIN ROBBINS has hit the sweet spot with their new frozen beverages! My favorite happens to be the mint and chip with root beer float. I know it sounds like a weird combination but it is so yummy! Also try anything with their mango ice cream triple mango ice cream is the bomb and work in anyway you get it watch out y'all though you better get this one early or they sell out every day. Give it a good try! Thank read more

Their customer service is unbeatable. They are always friendly and approachable. I usually buy ice cream cones or their mocha cappuccino blast and have not been disappointed. Their butter pecan flavor is packed with nuts which makes the cone taste that much better. Worth a visit. read more

Every month I come in for the flavor of the month and the same young girl serves me. She greets me with a smile and is always, always friendly and helpful. If they have employees of the month she deserves that title. Good job! read more

Ice cream was delicious. Great service attending the customers. They provide free samples of the month to see if your taste buds get excited. The only Con for me is there's no free WiFi signal to connect and use the app or check in on yelp. It's in a plaza were other near by stores and other small businesses are a plus. It's on the principle street of Whittier Blvd. The theater is near within the area, a new gym, other food chains, tho ice cream is the best treatment for a hot day or just to have something to make you feel happy. The ladies are cool as one of them joke about where else the ice cream can go or say added onto and I just smiled as it was interesting. If this location adds a free WiFi signal to connect and use for the customers, then I would buy more often in the future. read more

The people that work here are nice.a lot more then 31 flavors. This spot is a grate place, you got subway, fodd 4 less and lot more. The place hold about 7 people inside and they got 3 tables outside. read more

I was so excited to order a cake for my son based on all the pictures, unfortunately upon picking it up I was extremely disappointed and I told the employee that was giving me the cake that it was extremely small and it was also missing the 'happy birthday' logo which I wanted added to the picture imprint. She basically ignored the fact that I was telling her it was missing and asked what color I would like the writing in. I told her I don't want you writing on it because the cake is so tiny you're going to cover the picture. I expressed to her how upset I was over the cake and asked her are you sure this is supposed to feed 16 people and she said yeah that's it. She didn't even bother to double check with her coworker who seemed to be training her. At this point I was beyond frustrated but my son had already took a look at the cake and was excited because it was the design he wanted. It has been the sloppiest, unprofessional cake and encounter with ordering a cake I have ever had. I left very upset and halfway home the manager gives me a call and tells me he would refund SOME money because they made a mistake, I advised him how upsetting & frustrating it was that I was trying to relay that message to his employee and they were contradicting me and saying the cake was done correctly and I also told him how I had to go buy another cake so there could be enough for my guests. He offered me another cake and said sorry, which I accepted at the moment because the party was within a couple hours and I was desperate, once I drove back he tells me to grab the smallest cake they had there because that would equal to the amount missing!!! I was floored. REALLY!! After you ruin my order and cause an inconvenience and have horrible employees who don't know what they are doing, you have the audacity to tell me take the smallest because that's the part that's missing.... uuuhhh yeah that's your bad not mine, not even a discount or a tad bit bigger cake for messing up my order!!! This place is a joke and I'll make sure to never come back to even buy ice cream here. Take my word for it save your money and go elsewhere where they will actually appreciate your business and take the time to make the cake you ordered and paid for. I would give negative stars if I could the cake wasn't even good. read more

I ordered a two tier minion cake. I was really picky about how the minion looked. I went to several bakeries and did a lot of research. I stumbled across this location. It was far from my house, but their quality of work was worth the half hour drive. The Ice cream melted a little, but it's Not their fault. The employee was patient, and he listened to every request I wanted. He even helped make suggestions. He called to confirm the order. The cake came out super cute! I referred my friends to him. The price was really worth it for a custom cake. read more

Owner can be quite difficult. Other than that I wish them the best for having vegan options now. Glad they came around.

This is my favorite B.R. by far! There are two others closer to my house in Monterey Park & Montebello but I will drive to Pico every time. They have the best staff, so, so friendly and always happy to serve their customers. read more

Hours not updated for covid. Says they close at 10 and my fiance and I booked it over there to satisfy ice cream cravings only to be met with it completely abandoned for the night. Sad. read more

I've been coming to this location for years and they are the best! Friendly, courteous, and they never mind when I order my custom capuchino blasts! (psst frozen yogurt) Sometimes several at a time. I pass other locations to come to this one. Stop by here!! Highly recommended :) read more

This is by far the best Baskin Robbins location around. Great service, quality scoops, sundaes, and shakes. I can't brag enough about the amazing cakes they make! Thank you BR Pico Rivera! read more

Baskin-Robbins - Alice in Wonderland themed ice cream cake - Ice Cream & Frozen Yogurt Near Me - Pico Rivera, California

This place is impeccable! All 31 flavors are incredible and the staff is fantastic! Love taking my nephew here!

I can't believe this place has only one other review. It's my favorite of all the Baskin Robbins I've been to. The man is always very nice and sweet and although sometimes the people who go there are a little on the loud and ghetto side, the staff is always very polite. I usually get a mocha blast and the owner always asks me if I want whipped cream and cinnamon. Yes please. :) The cakes are also very pretty and they have quite a variety of them. They now have these new things instead of cakes which are little tiny cones in a box, or the little cakes that look like petit fours. (small individually iced little cakes). I'm always tempted to get the big Mocha blast but that would keep me up all night. I jokingly call it "Fuerzas" because if I need the energy to do a big job a mocha will usually do the trick. read more

Went to pick up a last min craving at 9:58 pm and they were about to close but let me come in and get a sundae. Very nice people, great customer service. read more

Ordered a cake online for my daughters birthday. Called number on my confirmation before I went to store to make sure it was ready. The young lady who answered phone checked with owner and told me that my cake was ready. I went initally to the Pico store on Washington where they told me that my cake was placed for the store on Whittier. I went up the road to the store on Whittier. When I went to the store the young lady and the owner dissapeared to the back for quite awhile. When they came back the owner said the cake was at the other Baskin-Robbins in Pico Rivera on Washington. I said no I was just there and besides I just called you and you said it was here. I told her I already paid for it showed my charge, she repeated to me that its at the other store. I realized she was just trying to get me out of the store. The young lady tried to help me asking for information but by this time I realized it didn't matter how much information I gave her I wasn't getting my cake becasue they didn't have what I ordered. I don't understand and I told the young lady why did they tell me my cake was ready if it wasn't even there. The young lady apologized but the owner let her take all the responsibility for the error, didn't offer assistance or support besides telling me the cake was at the other store. I called my bank and disputed the charge. The next day the bank notified me the store was disputing my dispute stating that I failed to pick up my cake and that I still needed to pay since they made it. WHAT?! I asked my bank who was making that claim...store owner at 8648 Whittier Blvd. Not sure what this is all about but beware of ordering cakes from this store. read more

I just had the best customer service experience.. Fast, friendly and easy. Can't beat it!

My fiance and I continue to come here whenever we crave for ice cream! The staff are super nice that they already know what we normally ask for! :) read more

I loved the little cake they made for my daughter on such a short notice! It was beautiful, My Little Pony cake! And it tasted delicious! Very nice and courteous! read more

I love their milkshakes: oreos, resse's, and their mint chocolate is so good!. I always order when I am on my break and their service is always amazing. Especially, the girl with the red hair, I always forget to ask for her name, but she is friendly and has great customer service. read more

The service here was amazing. I ordered an still imaged ice cream cake for my son's birthday and the cake was ready the next day and it looked amazing and had all the details I asked for We loved the cake so much we had to order another one. I would highly recommend this Basking Robbins for ice cream cakes. read more

Baskin-Robbins - Our Son's Lego Batman cake came out amazing. - Ice Cream & Frozen Yogurt Near Me - Pico Rivera, California

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